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Last month I contacted your company stating I never received any product but was charged $93.60 and I wanted a refund to my bank account. I was told it was too late to get a refund as the order had already shipped and I should wait until it arrived and write return to sender on the package. It never arrived so I never received my refund!
Now, I'm contacting you once again concerning a charge for $93.60 once again for something I never received! This is getting to be too far out of hand and I demand a refund for two orders for the combined total of $187.20! I will contact the attorney general this time to report this scam your company is pulling!
I was going to do this the last time I contacted you, but was reassured I would receive my refund for the first order I didn't receive. Now you have pushed me beyond my limits of patience. I will be expecting a refund within 72 hours or I'm done messing wit your scamming company!
You shouldn't be in business, as it seems you don't know anything about customer service.
Expecting a result soon,
Reuben Norton
29 Nickelton Lane,
Kimberling city, MO.
Claimed loss: $187.20 For goods or product not received!
Desired outcome: Full refund of $187.20 and an apology for your errors! I would also demand you remove my name and contact information from your system as soon as you issue my refund!
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This is the poorest company I have ever had an experience with. The customer service is very weak, evidently from lack of experience.
