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Pall Mall Cigarettes

Pall Mall Cigarettes review: bad tabacco 114

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Author of the review
6:26 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

114 comments
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George L. Rodriguez
Harlingen, US
May 16, 2013 4:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DEAR SIRS, I PURCHASED 2 CARTONS OF MY USUAL PALL MALL RED 100 AND FIND THEM TO BE SUBSTANDARD. I HAVE BEEN SMOKING PALL MALLS FOR OVER 20 YEARS CHANGING FROM MARLBORRO BEACAUSE OF PRICE. THEY WERE THE 50 OFF SPECIAL. ARE THESE LOWER QUALITY CIGS OR DID I GET A BAD BATCH. THEY ARE WORSE THAN ULTRA LIGHT. WHAT'S UP...rockyrod58@yahoo.com

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Straightshyte
CA
May 15, 2014 6:34 am EDT

Cigarettes are gross!

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Graham Watts 61
GB
Feb 04, 2017 8:53 am EST

No capsule

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Vaughan112
ZA
Sep 17, 2017 3:01 pm EDT

Was especially disapointed the next morning when all i had left was those 6 faulty cigarettes

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Brent Trotta Sr Trotta
US
Apr 07, 2018 8:18 am EDT

I smoked a bug and got sick . I was smoking and my expanded. After a close look at it ..its a cockroach or stink bug . It made me very ill . The taste of it made me hate smoking these after 35 years with the same brand...
Brent trotta sr
520 southern ave
Coraopolis pa 15108
...

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Tessdunkley
GB
Aug 15, 2018 12:51 am EDT

I ckmplained about a throat injury caused by defective cigarrettes .. i emailed as directed. Ive heard nothing back.

My email address prdunkley@yahoo.co.uk

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Hollyj82
CA
Aug 15, 2018 10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Went to have a smoke and my cigarette has something black and hard in the filter, what is that ?!? Is this the standard or quality?

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Scary Sherry
US
Aug 20, 2018 9:42 am EDT

More than half the packs of the entire carton the filters came off during smoking them, Ive never had an issue ever.
Do I need to send a picture of where it fell toff and burned my leg and my chair.
I'm not sure why I got an email saying not enough information
I sent pictures of filters off and the serial numbers
Thanks you in advance
Sherry

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Kyletrig18
US
Aug 20, 2018 1:35 pm EDT

With regret, as a pall mall smoker it's very discouraging when you believe that you are buying fresh cigarettes but you find an expired coupon in the pack of cigarettes . Only telling me that the cigs. are out of date also. Attached is a copy of the receipt and coupon

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Brent Trotta Sr Trotta
US
Aug 20, 2018 4:19 pm EDT

I was smoking in my car and my cig expanded. Dont know what this is but i got sick from 1 taste of it . Gag my guts out. I been smoking pall mall menthol for 35 plus years and this is a big turn off ...Brent trotta sr
520 southern ave
Coraopolis pa 15108

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Robmaurer
US
Aug 21, 2018 2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The only type of cigarette i smoke is pall mall red 100s and been smoking for 16 years I bought a pack of pall mall red 100s and half of them had a slit in them yesterday. I have never complain ever so if you would reimburse me on a pack cause you know they arent cheap thanks

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Zita Justin’s
GB
Aug 21, 2018 3:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Doesn't taste like tobacco, not giving me a hit. Just taste like nothing very unhappy with the product. Could you compensate for me?

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krystal
Edmonton, CA
Sep 05, 2018 11:55 am EDT

I bought I pack of pall mall specials 20 pack at my local dep like I always do, and the filter of some of the cigarettes were not on properly and even one of the cigarettes had a big hole in the cigarette right before the filter making it and most of my cigarettes an able to smoke them. I have to throw out several cigarettes because of this issue.

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Floyd75
CA
Sep 05, 2018 5:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My wife bought a 25 pack of cigarettes and after opening them she noticed the filters from 4 of the cigarettes just fell off. We put the pack aside just in case you wanted us to send them to you for examination.
Not sure if this helps but the serial number/bar code on the pack is [protected] 9
Thank you

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Jaime Jenkins
US
Sep 05, 2018 6:45 pm EDT

I just recently purchased a pack of Platinum's on November 4th, with a coupon in it, that expired on the 31st of October. I would like something in place of my expired coupon.

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Vaughan112
ZA
Sep 10, 2018 9:46 am EDT

I just bought 2 boxes of Pall Mall Red 20's in the 1st box ive found 6 of them have fallen apart from not being glued properly from the tip down to about half way - 3/4 of the way am not happy :( i have been buying pall mall for many years and i really enjoy the taste if you would like to send me a free packet i wont mind :) even a carton :) thanx

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T.9
US
Sep 10, 2018 1:04 pm EDT

Upon lighting one of your pall mall double capsule cigarettes, it made a 'pop' sound and showered me with burning pieces of tobacco! I've smoked these for a fair while now and have never had that happen to me before, nor with any other brand I have smoked.

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Andrew legge
GB
Sep 10, 2018 5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My pack of 20 had all hollow butts i could not smoke them properly i would like a refund as i got the shop the next day to open another and that was the same so there as got to be a bad bacth pal mall are selling [censored]s that are not fit to sell

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Tawni Renee'
US
Sep 10, 2018 9:12 pm EDT

The cigarette is not glued to the filter. They fall apart. The first cigarette pulled out, I went to tap the ashes off and the cigarette feel apart from the filter. It has happened in every pack multiple times in this carton.

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melissa
Sep 18, 2018 10:46 am EDT

Opened a pack of the above product and the first one I pull out the filter is shredded. Tobacco falling out. with how much a person pays for this product I sure would like them all to be useable.

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Roxanne Potgieter
US
Sep 18, 2018 8:24 pm EDT

When I open my cigarettes box, 11 cigarettes was broken as per the picture below. The packet of cigarettes was bought at checkers in Pretoria.

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Jenaqua
AU
Oct 03, 2018 2:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a packet of Longbeach Rich Blues in 30's and there was a smoke inside that had half a but and was not filled like the others...I have provided photos. Considering the amount of money they cost, I am not happy! At nearly $40 a packet I would expect that the packet be coated in gold and not have half a butt! Not happy!

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Suave
US
Oct 15, 2018 2:56 pm EDT

Your cigarettes suck. they are making people sick . Honestly if they make people sick to the point of having diarrhea, then you should either change or stop making them!

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C14RK3KY
GB
Oct 21, 2018 1:04 pm EDT

I buy a box on pall mall double capsule every two days I have just opened my box to find that I have 19 cigarettes and one cigarette but end. I have had a few issues with pall mall on the filters splitting and the paper not being tight around the tobacco and it all falling out.

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Poohbaby0503
US
Oct 21, 2018 6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I'm trying to fill out the registration form for pall mall I can get everything filled out except for the zip code. I can not get it to type in no matter what I do.

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Clara369
GB
Oct 22, 2018 11:38 pm EDT

As a regular buyer of this brand I was disappointed (and annoyed) to find the packet I bought today was faulty. The filter tips and the tobacco end were not stuck together...3 tips in a row I pulled out and had to "doctor" them holding it together to enable me to smoke it sorry to complain but for the price of ciggaretts these days I felt I had to

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Natalie Linnemann
US
Oct 23, 2018 1:29 am EDT

Hello PallMall,

I've bought multiple of your packs of cigarettes (gold), and as these were crush cigarettes i've had four out of twenty cigarettes that didn't crush. It's very disappointing as i am a long term customer, so I hope that you will compensate me in any way that you feel is necessary.

Yours Sincerely,
Natalie Rose Linnemann

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Gezgreene
GB
Oct 23, 2018 3:32 am EDT

I brought your brand only to find a few hairs in the packet. I've taken pictures of the packet and me what was found. I find this unacceptable and want it sorted asap. Hope tohear and have a reply and it sorted out if you want 2 keep your costumer.

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Donfields
US
Oct 28, 2018 4:22 am EDT

Trying to enter your sweepstakes and your systems will not let me there seems to be a problem at every turn are you guys saving all the good prizes for your buddies I bet they do not have problems registering it must be rigged let some real people win for once we actually smoke your cigarettes thanks a ton pallmall

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Karen hitch
US
Nov 11, 2018 3:43 pm EST

Three times this past month I've had to throw a cigarette away due to tasting and smelling plastic when smoking it.

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Cathy Spies
US
Nov 12, 2018 5:30 am EST

I have been with your site for awhile now. I moved an stopped using it for a few. I got a email an went to site an its says i am not registered user, but i know i was. what can i do to get my coupons restarted in mail. My last four digits of social security is 8672. My new address is 3645 East 47th Cleveland Ohio 44105

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Gasygay
CA
Nov 12, 2018 7:31 am EST

My smokes had holes in them I took a picture of it. It made the experience quite unsatisfying. For the price I pay for your product I expect a lot more. Especially with all the other brand options available. Basically I like them strong and I feel cheated. Please don't let me down again pall mall.

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Graham Watts 61
GB
Nov 12, 2018 12:04 pm EST

I purchased a packet of cigarettes and the filters are empty with no fresh taste capsules

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Jacxcom
ZA
Nov 12, 2018 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had one of the sigarettes and saw the product was rolled with a piece of tobacco and not glued totally.
Just wanted to let you know that from the serial number on the box that I could maybe be a calibration problem or something.
Hopes this helps.
Kind regards
Jacques

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grapplingjani
ZA
Nov 12, 2018 5:51 pm EST

I would like a complain because I bought a carton Pall Mall menthol cigarettes, but 3 of my packets in the carton isn't menthol and just plain Pall Mall.
Regards
Jani

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Debbie Wirz
US
Nov 14, 2018 12:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Getting menthol cigarettes in non mental packs. My last pack had 3.

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Phshawhenderson
CA
Jan 05, 2019 7:47 pm EST

Took a cigarette out of pack. There is a RIP in one side. Cant smoke it. Not happy. Especially since they cost so much here in Canada. At almost $13 per pack it's a pain to be even out one

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Vonda Srofe
US
Jan 22, 2019 11:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a carton today and the packs were open on the bottom. The plastic was broken and I was scared to smoke them cause I don't know how old they are and are the contaminated

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Leah Armishaw
US
Apr 15, 2019 7:00 am EDT

About 5 of my cigarettes had no menthol ball in them, would it be possible for a refund or new pack please?

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Nigel Griffiths
US
May 12, 2019 9:11 am EDT

I purchased a pack of Pall Mall Special King Size in Cowichan Bay British Columbia and one of the cigarettes was only an inch long and had no tobacco in it and a filter in both ends!?! What's up with that? What can you do to resolve this?

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    +1 (866) 756-9287
    +1 (866) 756-9287
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  4. Pall Mall Cigarettes address
    Globe House, 4 Temple Place, London, WC2R2PG, United Kingdom
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    Oct 29, 2024