Menu
For Business Write a review File a complaint
Pall Mall Cigarettes

Pall Mall Cigarettes review: bad tabacco 114

M
Author of the review
6:26 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

114 comments
Add a comment
K
K
Katherine Hewitt
GB
Jun 10, 2019 9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I only smoke this brand and type and have now three times wasted money as when I've double clicked 14 of them detached from the cigarette (filter). I let this go twice before but I cannot afford to buy cigarettes that are faulty and unsmokeable. Very angry that quality control is obviously not controlling quality.

J
J
Jay snipes
CA
Aug 01, 2019 5:33 am EDT

3rd pack in a row have damaged cigarettes...what's going on over there?

C
C
cam666
US
Aug 24, 2019 5:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pulled the cigarette out of my pack and at the bottom half the paper is broken and split up like a machine didn't release it early enough while it was rolling it

View 0 more photos
J
J
Jodash26
ZA
Aug 28, 2019 2:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought a packet cigarette and found a reject cigarette inside. Which I'm not happy about. This is the second time this happened to me. It would be highly appreciated if I get a response from you

View 0 more photos
D
D
Daniel chartrand
CA
Sep 01, 2019 3:41 am EDT

Bonjour j ai acheter un carton de cigarettes et le carton u complet etait pas bon les bout filtre etait tous non coller je suis tres decu

J
J
julesoffroad
US
Sep 02, 2019 10:09 pm EDT

Hello

Having opened the packet I noted that 8 cigarettes have been broken by the filter and are unusable. This is a fine split through the paper.
Barcode number [protected]

Numbers on the black strip at bottom of pack

WTL 8FK 2K9 L3Z

63B29A63

M
M
MichaelMcC22
US
Oct 09, 2019 7:12 pm EDT

I opened my pack and most of the cigarettes were almost halfway empty, I have never had a problem before but I feel like I was cheated on my pack as they were not full cigarettes. I hope this problem can be solved quickly and in a respectable manner. Thank you for taking the time to look at this problem

M
M
MichaelMcC22
US
Oct 15, 2019 6:32 am EDT

I opened my cigarettes and almost all of them are almost halfway empty I have never had a problem like this before but I feel like I got cheated on my cigarettes I hope this issue can be solved quickly and in a respectable matter. I appreciate you taking the time to look into this matter

B
B
Bokgobelo koketso
ZA
Nov 11, 2019 12:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am complaining about the packaging (the box) it does not last a day and the cigarettes get dry very fast and then I do not enjoy the cigarettes anymore.

View 0 more photos
L
L
Lionel1992
ZA
Nov 24, 2019 4:41 am EST

Bought a packet of cigarettes multiple cigarettes was half printed on the filter please can you work on this and send me replacement because this is not acceptable please can we resolve this in an appropriate manner

View 0 more photos
V
V
Vanessa783
CA
Dec 08, 2019 7:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to pull a cigarette out of my pack this morning and the filter just came right off.it was never attached and it looks like there is mold on the inside of the filter.very discussed by the way the filter looks.

View 0 more photos
P
P
PallMall
US
Dec 21, 2019 8:10 pm EST

Front cigarettes are defective. It seems theres glue on the outside of filters. I threw some of them in the trash. And wasn't going to worry about it, but my wife said that I should let you guys know about it.
Thank you

A
A
Alistair Ackrill
GB
Jan 03, 2020 9:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a packet of pall mall xl double capsule cigarettes for my partner Thursday 2nd January 2020 and the following morning (today) my partner said shed never seen them with holes in before . I couldn't believe the filters were missing. Please could I be reinbursed they are clearly not safe to smoke.
A.Ackrill

B
B
Bethan finlay
GB
Jan 11, 2020 6:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a packet of pall mall double capsule cigarettes from Tesco express in Morton in marsh and I am pretty sure they are not supposed to look like this. It looks like the filters haven't been put in.

Please contact me at bsfinlay88@gmail.com

Kind regards

Bethan

View 0 more photos
A
A
Alistair Ackrill
GB
Jan 11, 2020 9:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a packet of cigarettes for my partner it was an xl packet of 23 where she normally buys a packet of 20 and the next morning she said the xls are different they have holes in . When I looked they had the filters missing and surely are not safe to smoke . Please could I be reimbursed thank you very much.
A.Ackrill.

View 0 more photos
M
M
Mark Tay2
GB
Jan 11, 2020 1:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a pack of your cigarettes as I do most days... However not a single one of the cigarettes had one clickable capsule let alone 2! Very unhappy with my purchase especially as they're not exactly cheap!

E
E
Emma Hamilton
GB
Jan 20, 2020 1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello, in my new packet part of the filter seems to be missing. There is a hole so that the end of the packet looks like a tube. I've smoked 1 but the menthol is overpowering.

D
D
Darren english
ZA
Feb 29, 2020 2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Opened a new box of pall mall red and the filter fell off. Not happy considering other brands

D
D
Dana Gracie
US
Feb 29, 2020 8:51 pm EST

Hello i bought 2 cartons of your Pall Mall menthol black 100's and they were extremely stale and the tobacco was dried out, I bought them from sheetz. I'm really upset and disappointed! And dissatisfied. I wasted alot of money on the two cartons. I could not even smoke any of them.

J
J
Jen Harrison
US
May 06, 2020 3:30 pm EDT

Hi I got 2 20 packs from a circle k on king st in Peterborough ont and I noticed that the filters look like they have mold in the filter there's tiny black specs inside the filter which I have never seen before please contact me and let me know if this is normal thank you

E
E
Erichswan
ZA
May 10, 2020 10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I opened my pack of pall mall red, and one of the filters of the cigarettes just fell off. This happened to me with the previous 2 packets as well, then I decided to file a complaint. Some filters are not attached to the cigarette properly.

Photos of evidence provided

View 0 more photos
K
K
Kimberly O'Leary
Bella Vista, US
May 13, 2022 1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Erichswan

I smoke Pall Mall Menthol Black and the filters have been falling off about one-third of each pack lately. This is extremely dangerous when driving. What is the problem?

S
S
Stefanie Perkins
US
Jul 31, 2022 3:44 pm EDT

I usually buy 4 pack at a time and I have several cigarettes in each pack with the filter not attached.

C
C
Cigal Na
US
Sep 04, 2022 8:14 pm EDT

1. The awitch to taste works about 80% in a pack. Rest of cigarretes are ruined - see Image.

2. The taste is not similiar at all to the vanished Green Mentol since August 2022, which was much better.

3. Why replace a regular brand with thin cigarettes?

4. Any plan to revive the Green?

P
P
Philip Mynhardt
US
Sep 05, 2022 1:16 am EDT

Bought 5 packets at carage.

5 out of 20 sigarettes filters came out,loose.

Al 5 packets.

29 aug 2023.

Bought it slinger kwik trip

Milwakeeu wisconsin.

M
M
Marilyn Perkins
US
Sep 14, 2022 10:23 am EDT

Purchased a pack yesterday in Porty Isabel, Texas on Lucina Drive and three or four had what appears to be rodent holes or paper feed burr on equipment. This does not bode well as the thought of smoking where a rodent left off is dis-hearting at the least.

Kenneth A. Roy

kroy397@yahoo.com

PO Box 2374 South Padre Island, Texas

78597

C
C
Cathy Fogle
US
Sep 15, 2022 4:38 am EDT

The last 4 packs that I bought the filters fall off of them right after it lit I had to switch to a different brand because of this I think the people that are making them need to check them out before shipping them as much they cost now

View 0 more photos
C
C
Claudia Almeida
US
Oct 10, 2022 1:10 pm EDT

To whom this may concern

We have bought two boxes of Paul Mall red today 02 October 2022 most of the cigarettes are damaged. When you light it does not even burn because the cigarette pulls out of the filter.

My husband has been buying Paul Mall for years and this is unacceptable.

Kind Regards

Claudia

View 0 more photos
C
C
claire jooste
US
Oct 18, 2022 8:53 pm EDT

Bought my packet and when I opened it the below photos show you what I received. And the cigarette just fall apart.

View 0 more photos
S
S
Samgroves
LITTLEHAMPTON, GB
Oct 26, 2022 6:57 am EDT

Sunday the 16th of October I went to my local Tesco express In littlehampton and bought two packs of cigarettes 1 pack was fine and the other had 5 of the 23 cigarettes missing and a few were damaged, intotal I’m missing 7 cigarettes because two are so damaged I can’t smoke them.

M
M
Marie 2022
Bunclody, IS
Nov 07, 2022 9:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Two cigarettes in the same pack had holes in them. After paying over 14 euro a pack I would expect the quality control to do a better job. I purchased them in Applegreen garage in Bunclody,County Wexford.

View 0 more photos
K
K
Karma Rogers
US
Nov 12, 2022 8:18 am EST

I bought 4 packs of pall mall ultra light 100's and some of them have pin hole s on both sides close to the filter I took pictures .They were hard to smoke .I've bought your cigarettes for many years ,I'm not going to change brands over this .Lol

View 0 more photos
S
S
SheldonHiggins
South haven, US
Nov 19, 2022 1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The last couple pack I’ve purchased were less than fresh in flavor and they smoked really fast

F
F
Frannna du plessis
US
Dec 03, 2022 7:02 am EST

Yum confectionary sells your cigarette at R49 a packet. This is just not right! How is it possible for them to put up such a mark up on your suggested price.

OR thambo airport

Yum confectionery 2nd floor

Johannesburg

26/11/2022

17:00

T
T
trippytaoist
US
Jan 30, 2023 5:27 am EST

I was shocked to see a number of my cigarettes having holes in the paper and some having holes in the filter making it an

unpleasant smoke. Bought Saturday, around midday past 12, in Oudtshoorn.

View 0 more photos
M
M
Michele C Shell
Newport News, US
Feb 08, 2023 9:20 am EST

I bought a few packs of pall mall Blue Shorts and every one of the tops where it opens was broken so they were stale. I am very upset and disappointed. I have never had a problem before.

View 0 more photos
E
E
Elsabe Griessel
US
Feb 15, 2023 4:18 am EST

Bought a carton of Pall Mall extra length 1 week ago, every packet i am opening the lid side is loose causing the content to fall out

M
M
Meeru g
US
Feb 15, 2023 4:32 am EST

The distributors are selling the products in black and not officially selling the product to us

R
R
Rafaqat Muhammad
US
Feb 15, 2023 6:42 am EST

Sir humary area main captan 130 ki sale kr rahay hain jabke oper 107 rupees likha hy

R
R
ross hanson
US
Feb 15, 2023 7:32 pm EST

Many of the cigarettes in my pack the filter came right off the smoke itself very disappointed I've been smoking them for a long time and this is the first pack I've gotten like this.i bought them in kindersly at the 711

V
V
Vicky Mills
US
Feb 18, 2023 7:42 am EST

I broke a cigarette by accident and notice some black looking stuff in the filter ( looks like mould ) so I then broke another deliberately to see if that was the same and it is x I bought these from nisa local S87nt sheffield lowedges Rd

View 0 more photos
  1. Pall Mall Cigarettes Contacts

  2. Pall Mall Cigarettes phone numbers
    +1 (866) 756-9287
    +1 (866) 756-9287
    Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
  3. Pall Mall Cigarettes emails
  4. Pall Mall Cigarettes address
    Globe House, 4 Temple Place, London, WC2R2PG, United Kingdom
  5. Pall Mall Cigarettes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024

Most discussed Pall Mall Cigarettes complaints

bad tabacco
3
(opinions to this review)