Menu
For Business Write a review File a complaint
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
Reviews and Complaints

www.pallmallusa.com

Learn how the rating is calculated

1.2 1 Review 291 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pall Mall Cigarettes Complaints 291

ComplaintsBoard
S
2:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall mall full flavour king size and regular size

Your cigarettes are the worst for cherries falling off and burning my fingers and cherries landing in my lap. They are dry and do not hold even a short ember. I don’t know how many times I’ve been burnt now. I’m going to not smoke your cigarettes anymore. I’m mostly concerned as I work in my vehicle and im worried it’s going to cause damage to my clothes or equipment in my car or my car’s interior.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
D
10:04 am EDT

Pall Mall Cigarettes Manufacturer coupons

I am elderly and had never ask for a receipt for any of my purchases. I purchased 2 packs of pall malls at Winstar 7007, 7007 Longview Rd Kansas City Mo 64134, the packages were marked .50 cents off per package and the store is not honoring the manufacturer request instead they are charging full price and when brought to their attention their reaction is you can no longer come to the store . This occurred on 10/28/22 transaction number 2781 Op ID:786 cashier Esam,With this being said the Winstar7007 is keeping all the consumers discounts for the store, which is fraudulent..please help

Desired outcome: I can no longer go to the store which is 5 minutes from my home

Read full review of Pall Mall Cigarettes and 1 comment
Hide full review
1 comment
Add a comment
W
W
Wendy Murray
US
Nov 20, 2022 6:05 am EST

You need to file a complaint against the store. Go above the manager, find the owner, or company head office online and report the store.

ComplaintsBoard
G
7:56 am EDT

Pall Mall Cigarettes Poor service ,rude seller attitude

The big wholesaler in Mansehra, Pakistan, whose shop is in Shahr Bazar Mansehra, who sell your brand of cigarettes, are very rude people, very rude to those who come to buy capstan, as you know capstan. There is a huge quantity sold here everywhere, but they do not provide this quantity equally to all the shopkeepers, but only to the people they like.

I request you to force them to correct their behavior and improve their behavior with customers, because of their bad behavior the sales of your brand has also decreased, more may come

Desired outcome: because of their bad behavior the sales of your brand has also decreased, more may come

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
12:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall mall

purchased my pack cigarettes at circle k gas station yesterday and I I looked and counted my cigarettes and only have 23 when there supposed to be 25 regular kind size I’m very very upset because I have been smoking ur cigarettes for over 10 year now and this first time ever happened to me My name is Ricky negro my email is [protected]@gmail.com

Desired outcome: Please I would like a refund on my cigarettes

Read full review of Pall Mall Cigarettes
Update by Jeff 343
Oct 21, 2022 12:51 am EDT

This was on 20th October 2022

Hide full review
ComplaintsBoard
J
9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes They have given me a bad throat

I purchased a packet of twenty cigarettes from my local co-op store and upon opening the packet the [censored]s were actually bnh I bought the product on Saturday the 15 Oct 2022

I think reading from the packet the serial number is 63522g95

I've never had this problem. before and not sure how different brand cigarettes have ended up being in the qrong box. I hope we can resolve this. Many thanks Jade

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
G
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall Purple

Good day I purchased 3 packets of Pall Mall Purple.

Upon opening the first packet I noticed that some of the cigarettes were not fully filled with tobacco. There are gaps in the cigarette. I found about 6 cigarettes like that.

When I opened my second packet of cigarettes the first cigarette I took out was exactly the same as the others.

Cigarettes are already so expensive but to find those of cigarettes in a sealed packet that I bought is not quality branding checking nor is it quality brand packing.

How does cigarettes like tat end up on a sealed packet and distributed to consumers for purchasing.

Out of a packet of 20 only about 13/14 cigarettes was right. If not less because some I had to throw away and only when I found more like I decided to keep it as I decided I will be laying a complaint

Desired outcome: I would like a rep to come out so that I can show him / her what I am referring to and I require compensation for the the cigarettes that I lost / could not smoke.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
B
6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall XL Boost Menthol

Hi,

I have smoked these cigarettes for more than 8 years now.

During covid lockdown we had to buy a cheaper brand of cigarette.

Once the stores were restocked, i reverted back to Pall Mall Menthol and my husband to Pall Mall Red.

Due to us being heavy smokers, we buy a carton at a time (weekly)

I was very disappointed when a number of my packets of cigarettes had a week seal on the side and the tabacco popped out making the cigarette un smokeable.

The papers on the pop section on the filters were also very thin.

Not like the quality cigarettes I normally smoke.

Very disappointed.

Desired outcome: Quality check needs to be more effective

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
T
9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Cigarettes

I purchased a packet of pall mall red 40 on 2/10/22 at on the run outlet at Salisbury that contain two different type of cigarettes with two different product codes which are 89088 and BE101 which I believe to be the correct product as I don't like the 89088 product and using all my funds to purchase I have to now miss out and wait until I can afford to replace them and hope I get the product that I wanted and are advertised and sold to me as and not some other product I have no idea what they are again

Desired outcome: Replaced and compensated with complimentary gift pack

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
R
3:56 pm EDT

Pall Mall Cigarettes Pall Mall Menthol 100’s

While smoking one of the cigarettes from this pack, it tasted really horrible my lips started to burn and when I put it out and looked at the filter I never seen this much chemical come out of a filter before and I’m actually a little scared what I just put in my lungs. so I saved it, along with the pack with the lot number. Am I going to get extremely sick? has there been any other complaints of a chemical taste? What would make turn so black on the end of the filter ? and only one of cigarette’s in the entire pack? The pack never touched water none of the cigarettes touched any water. it was a untouched pack with a plastic wrap still on it. September 29, 2022, 3:00pm.

Desired outcome: I want to know what type of chemical could have come through the cigarette, photos included.

Read full review of Pall Mall Cigarettes
Update by RAD CreativeArt (RAD Creative Art)
Oct 28, 2022 11:13 am EDT

Below is the photo of the RAD Creative Art complaint not uploaded prior for some reason.

View 0 more photos
Hide full review
ComplaintsBoard
C
7:35 am EDT

Pall Mall Cigarettes 7-11 store # bought (6) packs 09/25/2022/ they are awful tasting!!!

09/22/2022 Purchased (6) packs

They are awful tasting. I have smoked Pall Mall Orange 100's for about (8) years now and enjoyed the flavor just as much as Marlboro lights 100's to save money.

Out of the (6) packages I kept (4) that can be scanned.

Just tell me weather or not this is the new and AWFUL tasting cigarette for Paul Mall orange 100".

If so gentleman I would like a full refund.

Sincerely,

Smoker Not Happy with Pall Mall orange 100's

Desired outcome: I would appreciate a prompt response ASAP.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
N
11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall mall blue

Bought a packet of Pall Mall blue have been smoking this brand for years and not once have had any complaints, when i opened the packet one sigarette filter was not done properly and was loose from the rest of the sigarette. Batch number:13112C76 Bought the packet at Gregory's in Linden JHB on the 21/09/2022 Did not get the receipt for the purchase.

Desired outcome: Id like to be compensated

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
D
6:51 pm EDT

Pall Mall Cigarettes Second time this has happened to me where the filter of the cigarette is cut

I bought a twenties pall mall red these are the only cigarettes I smoke .

On the 18th of September 2022 and in the packet 4 cigarettes the filter was cut or not put correctly and as a customer this like this should not occur I thought after the last incident I had there will be no more but there once again the same thing occurred and this is now the second time this has happened to me

I will not accept one packet as compensation like the last time this is not my fault it is your so I'd like feed back from you guys as soon as possible

Desired outcome: I need compensation

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
A
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Red Pall Mall smokes

Hi!

I am writing from Finland and i have no idea if i am writing to the right place.

Today my husband bought usual red Pall Mall smokes package and ut happened that all filters were not well attached to smokes and just fell off.

That is first time happening with Pall Mall smokes, so we are very confused, is it only this package or maybe there is more defective packages in our shops.

I will sent pictures if they will help to explain what i mean!

Best regards, Asiyat S.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
K
12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Filter is loose on the pall mall xl batch no: 1317f32

The fillter of the cigarette is not properly glued makes it dificult to pull cigarette.

I bought the pack at Killarney mall pick n pay today at 11h47am

Desired outcome: An apology in a form of a supply of cigarettes as i spent money for the ones i have and haveto go buy another pack now.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
P
8:42 pm EDT

Pall Mall Cigarettes Menthol Cigarettes

I have bought 3 packages of menthol kings over the last week and all 3 packs have had at least 1 the one pack had 4 destroyed cigarettes. I have smoked pall mall for I'd say 5 years and have enjoyed the quality of them but here lately I'd say in the last six months it's been horribly wrong in quality control this is actually the frist time that I've bought packs consecutively and all have defects. One had a month ago had a cigarette with no tobacco in the tube before that had half filter.

Desired outcome: Better quality control of product. I'd like a replacement and response in quality control plan of action

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
L
8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Pall Mall Blue box

The last 2 months my boxes have not been cut correctly, thereby forcing me to break the box apart to get a cigarette out and my blood pressure is at boiling point, bought at our local Spar, Pick N Pay and Checkers Durban North, various dates,the last being today 27th July 2022 pictures attached. I smoke 2 boxes a day so this is really frustrating.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
H
9:41 am EDT

Pall Mall Cigarettes Paul Mall Menthol full flavored 100s

For the last several months, every pack of cigarettes I get has atleast 1-3 cigarettes that are torn up or has holes to the point they're unsmokeable. Also, the sticks inside the cigarettes are getting ridiculous. Atleast half of every pack has sticks inside the cigarettes. Where I live we are paying almost $8 a pack at a smoke shop and not able to smoke them all cause they're damaged or full of sticks.

Desired outcome: I would like a response please.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
J
6:53 pm EDT

Pall Mall Cigarettes Paul mall gold

I had 3 smokes in my packet that had perfect small holes in them. One with 5 one with 2. The third lit up on fire and singed my hair!

Not to mention that when you get to the end of the smoke it catches alight. Not all of them but at least 4 in every packet. This could be dangerous. Purchased at runaway bay shopping centre

Serial number of the pack with holes is 43071GS7 1211

Email: [protected]@icloud.com

[protected]

A very strange complaints page. No name needed, no email and no phone number. Can’t imagine this complaint would go far.

Desired outcome: I would like refund or replacement

Read full review of Pall Mall Cigarettes
Update by Jodie Hartshorn
Jul 19, 2022 10:16 pm EDT

Still no reply from my complaint. Not really acceptable!

Hide full review
ComplaintsBoard
C
3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes Quality check

I buy cartons Paul Mall XL Pulse. But the last 3 cartons have big problems with there quickly checks. Attached foto of your poor quality. Buy my cartons at Spar Geduld Springs. Paying R335.00 and every packet I need to throw away 3 - 5 cigarettes per pack. I buy every Sunday a carton at the same place. Spar Geduld Springs. You quality is BAD

[protected] bar code

Desired outcome: Please reply my Paul Mall XL Pulse, your company are not doing GOOD QUALITY CHECKS

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
P
3:46 am EDT

Pall Mall Cigarettes Pall mall cigarette

Hi i live in mauritius and i bought a packet of red pall mall in a store call knight rider at quatres bornes plaines willems,when open there is 2 cigarette in a condition where it seem some kind of insect made several holes and eat the inside and the filter and am concerned for my health as i already smoke 4-5 cigarettes on it and for other people buying this brand,i want to contact the manufacturer before approaching any other institute here in mauritius

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review

Pall Mall Cigarettes Reviews 0

Looks like Pall Mall Cigarettes has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Pall Mall Cigarettes, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Pall Mall Cigarettes

Screenshot Pall Mall Cigarettes
Pall Mall is a brand of cigarettes known for its range of tobacco products. They offer various cigarette types, including standard, menthol, and capsule cigarettes. The brand emphasizes its long-standing history and tradition in tobacco manufacturing. Customers can access product information and promotions on their website.
How to file a complaint about Pall Mall Cigarettes?

Here is the guide on how to file a complaint or review about Pall Mall Cigarettes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Pall Mall Cigarettes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, nature of the issue, steps taken to resolve it, and personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps when filing a complaint or review about Pall Mall Cigarettes on ComplaintsBoard.com.

Overview of Pall Mall Cigarettes complaint handling

Pall Mall Cigarettes reviews first appeared on Complaints Board on Nov 7, 2009. The latest review Filter Issues was posted on Sep 27, 2024. The latest complaint red 100's was resolved on Nov 28, 2017. Pall Mall Cigarettes has an average consumer rating of 1 stars from 292 reviews. Pall Mall Cigarettes has resolved 14 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pall Mall Cigarettes Contacts

  2. Pall Mall Cigarettes phone numbers
    +1 (866) 756-9287
    +1 (866) 756-9287
    Click up if you have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have successfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number Click down if you have unsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number 0 0 users reported that they have UNsuccessfully reached Pall Mall Cigarettes by calling +1 (866) 756-9287 phone number
  3. Pall Mall Cigarettes emails
  4. Pall Mall Cigarettes address
    Globe House, 4 Temple Place, London, WC2R2PG, United Kingdom
  5. Pall Mall Cigarettes social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2024

Most discussed Pall Mall Cigarettes complaints

bad tabacco
3
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.