Panera Bread
Reviews and Complaints

Asiago Bagels I purchased are burnt and only have a few specks of cheese. I purchase these all the time, and I've seen any that look like these did. I also purchased cinnamon crunch bagels too which also had minimal crunch on the top, but the Asiago were really bad.
These were all purchased in Hingham MA to go, I didn't notice until I got home. I need to be compensated as these are not cheap as far as bagels go, and these are inedible.

I was in a hurry and did not think I had to double-check the Panera servers' skill at serving. They shorted my order and we were 1 dinner short at my friend's get-together.
How do I get the $12 back that I wasted on sub-standard service? I love the food at Panera. It is healthy and tasty and the servings are quite adequate. But how can I return to a place who shorts my order and then doesn't respond when I complain? I believe that $12 + should be credited to my Panera card. Don't you?

I spent my lunch hour driving from Binghamton to Vestal for a salad. I get back to work and the only thing on my salad is chicken and crispy strips with a quarter cup of dressing. No peanut sauce or vegetables or edamames. Im very disappointed. I will not be so quick next time to waste my lunch break. Spending ten dollars on a bowl of lettuce with a couple pieces of chicken isn't really my forte.

I often take advantage of the Tuesday Bagel special at my local Panera store ( 25875 Novi Rd, Novi MI 48375). It is convienent and I often stop on my way home from work usually around 14:30. At first they would have a limited selection of bagels but I could come up with a dozen. I was hoping it was just a hit or miss problem. Then it was getting progressively worse only 3-4 varities available. Todat at 14:40 they had 9 Asiago bagels left. The store is open until 10pm and yet at 14:30 in the afternoon they are sold out of bagels! You are quickly, losing a customer

I went to Panera in Wall Township Sunday July 28, 2019 @ 4:13pm.
While making my order I was appalled at the manner in which the Manager was speaking to the two teenaged workers behind the counter. He was short and rude to them. He had interactions with about 4 of the workers and was equally rude to them all. Management should lead in customer service. The young people working for them should be learning valuable skills from them to use for future employment. The only thing these young people are learning is how to be angry. I was disappointed to see this.

I went through the drive thru around noon today and ordered a Diet Coke and half chicken poppyseed dressing salad. I finally received my food and pulled over to eat my lunch before my next business appointment. Unfortunately I received the wrong food. My Coke was a regular- not diet. So I drove through and waited in line AGAIN. Then at the window was told she could not accept the large regular coke back. What am I supposed to do with it I replied. She told me I had to throw it out myself. I drive a two seater 645 BMW with ONE cup holder! I had to try and drive with my Diet Coke that I originally ordered. Really Panera? I spent 11.00 dollars on this poor excuse for a salad and bad customer service? Will never go to a Panera again!

On two consecutive visits I ordered once fine kiosk and once st counter and both times service was poor getting food out. The kiosk order was a soup and salad at lunch time and after waiiing 20 minutes, I inquired at the food delivery counter since my name was not even on the preparing board and the response was "you just need to wait your turn". Today I ordered a hot chocolate with a breakfast soufflé. It here were approx 8 people eating in dining area and after waiting 10 minutes for the drink I again went to counter and was told it takes time to
Make the drink and I needed to wait. I responded that I had been waiting 10 minutes and my food was getting cold. Clerk responded that I had not waited 10 minutes. Then when the buzzer went off a few minutes later and I waited st the counter another clerk told her I was at the counter and The original clerk says " too bad. She is just going to have to be patient. I have been a loyalty member for many years and this a very new Panera's and really hate to stop patronizing this location but will probably had over to Starbucks. I just though that your company deserves the chance to improve a new location before you lose more business. Thank you

Jermaine Jackson, who is employee at 1333 centennial ave, Piscataway, nj, 08554 is using weed during work at you work place, also sell it during work and I can prove to you he is doing drug, needs to be fired, cause I am goin going to report it to the police and notify the manager if no action taking I don't want the store to be in trouble cause he selling to customers and employees... so I'm making you aware of it so you can get rid of him. I can prove it to you guys if needed. You can email me at [protected]@gmail.com . I have messages between employees him selling and you can make him take a drug test in site so he won't try to go drink something to take it out his system I have pictures and video to prove this.

I spend a lot of time in the Kingston, NY store - during the summer I always sit outside on the patio. There are many cafe options in my area, and I choose Panera during the summer months because of the outdoor area. This is now my third complaint, and nothing has changed: the outdoor area is filthy. There are literally 60 pieces of trash (napkins, straw papers, butter containers, bags, cigarette butts, soggy things from a rainstorm a week ago). From my seat now I can see actual gnawed chicken bones. It's bad - not a small problem, really unpleasant. The interior is beautifully managed; I cannot understand why this area is totally ignored. It would take 10 minutes each morning to do a quick pick-up and sweep. Please fix this - after 10 years I will soon go somewhere else.

Incident number 1. 6/15/2019 at 6 pm, Incident 2. was tonight 6/29/19 at 7:18 pm.
I went to Panera at East Ridge Road Rochester, NY tonight. I ordered a Strawberry Chicken Salad with poppyseed dressing (large) with bread at the drive through. I got home and was eating my salad, they had sliced tomatoes in it, I absolutely dislike tomatoes. They also gave me chips instead of bread. I called back to speak to a manager & was told to call back later as he was on break. I called back 30 minutes later & he was still on break. I had to go purchase my dinner elsewhere as I couldn't get it rectified.

This was the 2nd time in 2 weeks I have had trouble there. The last time I watched the staff making my food through the drive thru window play catch with my sandwiches, which were dropped on the floor then picked up & put in the bag and then delivered to me. I complained & was told it didn't happen, while I watched it happen. I have worked in food service for years & this is unacceptable. We have watched the employees at this establishment go down hill in the last 6 months. They have a problem paying attention to the customers instead of having a good time, flirting with each other & playing games etc. back there.

Thank you for your time

Cindy Lanning
106 Airinton Drive
Rochester, NY 14622
[protected]

Cafe # 600735, location Naperville, Illinois Date 6/26/19.

My wife and I frequent this location on a regular basis; we love your healthy food options. I'd like to voice a compliment and a concern. First of all, I'd like to acknowledge "Jordon" who was at the register when we first entered. She was very positive and upbeat and handled taking out order with precision. Her friendliness was contagious . And may I mention that our order was delivered to our booth shortly after we sat down; hats off to the team working in the kitchen and food prep area. Our food was great, except when I opened a single serve package of butter that I had gotten over by the empty plastic cups. It looked as though there was a moldy spot on the upper white container. Then it got me checking out that the container the butter was kept in was not cold/chilled nor was any of the individual butter packages . Is it your operational policy to keep the butter cold/chilled ? I did return this package of butter to Jordon, who in turn gave it to the manager in charge. Sorry, I didn't get his name. He would shortly thereafter track me down and tell me that the black spot inside the single serve package of butter was not mold. I don't know. I've spent 37 years working in the retail food business, mostly in management, and we've always had to sell butter refrigerated.

I placed a large online order at 11:37 am and the confirmation indicated it would be ready at 11:47 am. I knew that wouldn't be possible, so I showed up 40 minutes later. I inquired about my order and Mercedes (I believe a manager) went to the computer for several minutes and came back and said the large order was just placed at 11:37 so there is no way it could be ready in 10 minutes. I explained I understood and that's why I came 40 minutes later. Realizing what time, it was, Mercedes explains the order frozen on the screen and wasn't processed, but if I gave her 15 minutes she would pull the order together. Mercedes did exactly that, she worked quickly to pull the order together. However, when the order was ready, she simply called my name with no apology, or concession… just pushed the bag towards me. I said thank you, but then asked if we were going to receive some sort of concession. She smiled and said what do you want. I asked what she felt was fair, and she said I could give you a couple of drinks. I quickly asked myself which out of the 7 people did she feel deserved a drink... I smiled and said never mind and asked for her name in which she happily provided. I work for a restaurant company and this experience is unacceptable. This experience will have me thinking twice before ordering again.

The Panera bread location off of loughborough in st. Louis Missouri was very unprofessional. We asked for our bagel sliced and toasted. It took them forever to get the bagel sliced which really wasn't their fault since it seems like they need a new machine, but she gave it to us not toasted. When we found out, we brought it back to get it toasted like we asked. The girl gave us attitude and said she couldn't take it back and that we could just microwave it. We said no we want it toasted, so she huffed and made a new one. There was no reason for the attitude towards us when we asked for it toasted in the first place.