Panera Bread’s earns a 4.2-star rating from 7688 reviews, showing that the majority of diners are very satisfied with their meals.
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Product and service
Dear Sir/Madam, There are times when we ignore things, let things go or step up. This is a step-up take action time. I have had several incorrectly filled orders at the restaurant and have let most go and returned to have two orders redone {corrected}. On the first returned item I was told that they were out of the bread I wanted and used a substitute (did...
Read full review of Panera BreadMacaroni and Cheese
I ordered lunch on the afternoon of Saturday, February 13, 2021. I spent $67.83 in the Panera Bread located on Staten Island, NY. When I got home and ate my macaroni and cheese from my pick 2, I found a piece of plastic. In the picture I am holding the piece of plastic on the left side. This was disgusting and I couldn't eat my lunch.
I have been eating macaroni and cheese at Panera Bread for years and I have never experienced this before. I enjoy this meal every time I go to visit a local store, but I am not going to be able to eat the macaroni and cheese again.
Sandwich sizing
I went to Panera at Alton 5310 Donald Ross Rd, Palm Beach Gardens, FL 33418 last night (Feb. 7) around 7:10, We got 2 sandwiches, mine was very poor in quality, basically 2 inches of bread and some pieces of meat with little cheese, I paid $6.19 (very close is Publix, a whole sandwich with all the works is $6.29) plus tax. although we got sandwiches, we got...
Useless service
Every time I have been to the Clark NJ Panera, I have ordered online. Each time the order has been incorrectly packed. I do not believe the children that work there are adequately supervised or trained. This issue is not for a particular day or time of day. Every time over a 2 year period. I now make a point of opening each item and checking inside each...
Read full review of Panera BreadFood / pickles
January 21, 2021 Dear Mr. Ted Hoeflich and the Customer Care Team, I was told to contact you about my concern. On around January 7, 2021, I went to the Panera Bread on 7169 Security Blvd in Baltimore County. I was very dismayed and disappointed that an employee would think that it is funny to call himself playing a JOKE on a customer by placing dried up...
Read full review of Panera BreadService
1) vehicle in front of me took over 30 mins place order. They should have been told to come inside as I was trapped in drive through bc there was no way exit. 2) all vehicles lined up same vehicle exits car and talks to employee outside as again I was trapped behind this vehicle 10 mins and they wouldn't move up. 3) I ordered 2 whole salads and flatbread...
Read full review of Panera BreadHire more people
I was just at Panera in Port jefferson Very long line I asked the manager Thomas if he could be someone else at the register he said he was short handed and we should go to the kiosk as the line got longer he announced for people to use the kiosk its just not nice and not good business. Cant you just hire people? Panera number xxxxxxx87402 Laurie Connolly
Read full review of Panera BreadService / food presentation
I'm very disappointed on the way my husband was just treated, they took forever to give him a Sandwich it was only 6:40 they don't close till 9 pm and they didn't have a lot of the stuff we wanted. After my husband waiting there forever, his name is Jose and they were calling Josie... After my husband asked do you mean Jose? And the lady said oh, well...
Unethical behaviour
My friend and I walked into the establishment in Huber Heights off 202 on 1/10/21 only to be met with a very unprofessional manager who refused us service merely because we are medically unable to wear a mask. I understand those who choose to use other means to obtain food, but the State order actually says it does not apply to those medically or developmentally unable to wear a mask. I was highly offended at the fact the manager not only did not want to read the order we provided, but also threatened to call the police.
The manager is hired to deal with any conflicts and during 2020, I am surprised this individual was not properly trained on how to deal with those exempted. I also do not understand between the plastic and employees wearing masks and those unmasked at the tables, why Panera's manager would violate the ADA Law, the order, and discrimination. But the message is clear if you are not wearing a mask, you are not welcomed at Panera... so even those at the table without masks would not be welcomed.
Desired outcome: For employees and the company not to discriminate and allow individuals into their establishments to purchase food.
Forcing me to tip 30% on a delivery order
I am on coronavirus quarantine for an upcoming surgery and I am trying to place an order for delivery from Panera. However, it automatically adds a $3.00 tip and there is no way to remove or edit the tip amount. The mandatory $3.00 tip is in addition to a mandatory $3.00 delivery fee. While I am usually a generous tipper, I do not appreciate being forced to do so. A tip is just that, a bonus, an extra for doing a good job. A tip is not a mandatory fee imposed by a company. It is ridiculous and offensive to force me to tip a driver who may not even do a good job. My order is only $11.00, but after all of the mandatory taxes and fees, it goes up to $20.00. So I need literally need to pay double in order to get my order delivered. While I am in quarantine. Awesome. You know, I am currently a Panera rewards member. But I am now fully boycotting Panera and spreading the word on the massive (in my case 60% before taxes) imposed tips and fees.
Desired outcome: I am no longer going to Panera and I am going to spread the word as much as possible that others should avoid the place.
Ordered something and did not receive it
I ordered a pick up order on 01/02/2021 at 1:05am at the dobbin rd panera bread in maryland and when I picked it up and went all the way home (25 minute drive) I did not receive the correct item that I ordered. I ordered a broccoli cheddar mac & cheese bread bowl but instead I got some soup. I did not want to drive all the way back there because the rest of the food would be cold.
Read full review of Panera BreadRefusal to give me my change using coin shortage as an excuse
On 12/28/2020 at 4:19 pm I placed a drive thru order at the Panera in Hilliard Ohio, store #[protected]) for the amount of $8.18, and handed the cashier a $20 at which time she told me there is a coin shortage and she could round up and donate. I told her "no thanks" she then said she had no change. I told her there was no coin shortage and she was not going to keep my change or force me to donate, but, rather than continue the debate, I found .18 cents and gave to her and she gave me the bills from the $20. She returned shortly with my food and said "you are lucky you had .18 cents, I told her I was not lucky, I would have just gone somewhere else. I asked her to tell the manager that I would not be back to Panera and would be filing a complaint. A woman approached the window, I assume she was the manager, and asked what the problem was, I told her it was the managers responsibility to have change for the customer and not just keep their money or force them to donate and I did not believe it was legal. She replied there is a coin shortage, I told her that excuse had been tried early on (meaning when Covid began) but, there was in fact no coin shortage. I then asked her where she thought all the coins had gone from last week to this week. I then told her that I would not be back to Panera and was filing a complaint. I am wondering why it is ok for Panera to not return my change (coins) and require me to round up and donate .82 cents rather than Panera rounding down for the .18 cents? I have enjoyed eating at Panera since 1997 but, will be giving my business to someone else that will gladly give me change and not keep money that does not belong to them or that they have not earned. Thanks, Koenia Siebers
Desired outcome: Policy change regarding coin shortage which equates to theft of customers money or coercion to donate.
Staff dress code and attitude
Blm and anti police t-shirts suffolk va location. Will never do business there again. Have alerted our police so they don't get a surprise in their food. Also my salad had hard unripe avocado, husband's sandwich was sloppy. Ordered online as usual, must have new manager because we never had issues before this... Stupid for the price paid for these items!
Read full review of Panera BreadWe tried to place an order for our staff meeting.
15 orders. The website was undergoing maintenance, but I was not informed of that until 4 attempts later when it wouldn't allow me to order more than 6 items. I decided to call the order in. I told the representative that answered that I would like to place an order for delivery of 15 items and was abruptly told "We don't do that". I said well I tried to...
Read full review of Panera BreadGrilled cheese
I order from Panera in Newburyport, MA on a regular basis, and yesterday I got two kids grilled cheeses (drive-thru) that barely had any cheese in them. Normally I wouldn't complain, but they were $5.99 each and we basically threw them away. My phone is [protected]. If at all possible, it would be great to have a gift card to compensate me for these. My...
Read full review of Panera BreadPoor experience at restaurant and very bad experience in trying to contact panera
I have spent over an hour each of the last few days trying to reach Panera to provide feedback on my recent visit at a restaurant that is not my home Panera. Not much in the visit worked well; the only thing that worked well was the soup was not burned: I was overcharged, my order was wrong, it was prepared wrong, the waiter did not know the menu, etc. I go...
Read full review of Panera BreadPick two: Half toasted steak and white cheddar and half Asian sesame salad with chicken
If I order something I expect it to be filled looking. It just looks like a depressed meal. I get off work expecting to have a nice dinner and it looks like this. I'm a chef and I would never serve something like this to anyone. Especially the cost of this meal. Very disappointed. I will be going back to tomorrow to talk to the manager.
Charges
On 9/2/2020 I purchased a gift card for $100. I am also enrolled in the $8.99 monthly coffee special. I have been using the gift card card since I received it and have noticed on two different occasions, 9/21/2020 and 10/20/2020 that my Master Card has been charged $9.71 when I purchased a dozen bagels (bagel Tuesdays) and a coffee that should have been charged to the $8.99 special offer yet I was charged for everything on my Master Card. Can you tell me how my credit card, your gift certificate and the monthly coffee special are messed up? Thank you for your time.
Ed Howell
50611 Koss Dr.
Macomb, MI [protected]
You were not overcharged. The difference is the 8% sales tax, brother.
It's cute that you think a coffee still costs 72 cents, though. Really.
Happens to me ALL the time. I steer clear because I either have to check my bag and receipt cuz one of them is usually incorrect. I shouldn't have to spend so much time. Just yesterday - ordered 3 bagels and only got 2 but they charged for 3! Don't let mle get started...
Food was wrong. Customer service the absolute worst.
Panera Bread at 825 E Innes Street Salisbury NC 28144. If I could give this location zero stars I would. I visited this location today to purchase food. I ordered my food through the drive through. Me and my kids waited in line for 20 mins with one car in front of us. I got to the window and the young lady gave me my food and took my card. I looked at the...
Read full review of Panera Bread and 1 commentNot being allowed to order over the phone
I called and wanted to place an order for bread bowls. I was planning on getting them the next day. I was told I could order and pay for them on the internet. I do not pay for anything over the internet. I was told that was the only way I could place the order. I am very disappointed and I feel like I am being refused to plac3 an order because I do not use...
Read full review of Panera BreadPanera Bread Reviews 0
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About Panera Bread
One of the key features of Panera Bread is its commitment to using high-quality, fresh ingredients in all of its products. The company sources its ingredients from a variety of local and regional suppliers, and many of its menu items are made from scratch each day. This dedication to quality has helped Panera Bread build a loyal customer base that appreciates the company's focus on healthy, wholesome food.
In addition to its food offerings, Panera Bread also offers a range of beverages, including coffee, tea, and smoothies. The company is known for its commitment to sustainability, and many of its coffee and tea products are sourced from fair trade suppliers.
Panera Bread is also committed to giving back to the community. The company has a number of charitable initiatives, including its Panera Cares program, which offers pay-what-you-can meals to customers in need. Additionally, the company has partnered with a number of organizations to support hunger relief efforts and other charitable causes.
Overall, Panera Bread is a popular and well-respected bakery-cafe chain that offers high-quality, fresh food and beverages. With its commitment to sustainability and charitable giving, the company has built a loyal customer base that appreciates its focus on healthy, wholesome food and community involvement.
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Overview of Panera Bread complaint handling
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Panera Bread Contacts
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Panera Bread phone numbers+1 (855) 372-6372+1 (855) 372-6372Click up if you have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone numberCustomer Service+1 (314) 984-1000+1 (314) 984-1000Click up if you have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone numberLegal Department+1 (312) 629-7219+1 (312) 629-7219Click up if you have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone numberMedia Contact+1 (724) 650-5495+1 (724) 650-5495Click up if you have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone numberManager+1 (303) 356-8374+1 (303) 356-8374Click up if you have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number+1 (314) 984-2444+1 (314) 984-2444Click up if you have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone numberCEO
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Panera Bread emailspanerabreadcustomercare@panerabread.com100%Confidence score: 100%Support
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Panera Bread address3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
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Panera Bread social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
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