Paradise Galleries
Reviews and Complaints

I have 4 dolls from this company, 3 my husband purchased for me and 1 I actually won in a Paradise Galleries contest. All 4 have gotten to me exceptionally quickly with NO problems, and the most recent two (right around the holidays!) arrived only 3 or 4 days after I ordered them on economy shipping! All the dolls I have purchased from this company have arrived to me in great condition, they are well worth the price, and upon speaking to customer service when my order failed to change off the "processing" status online, the representative was knowledgeable and competent, and supplied me the tracking number to see when my doll had been shipped and when it would arrive. I love this company, their representatives, and their products.

I ordered a doll on 5/27/2008 and I never recevied it the # L1065455 words of love for lily lifelike baby doll who giggles, My order number is #[protected] could you please tell me when or if I will be seeing this doll soon?
Thank you for any help you can give me!
Debbie Manderson
2 Crystal Road
Levittown Pa. 19057

In response to this complaint, I would like to express my complete understanding with your frustration over your situation. I became an avid collector of Paradise Galleried Dolls since 2002. Their prices are unbeatable and the quality quite impressive. However, I have become well aware of their customer service "language", so to speak. I've learned that whenever a new doll is posted on the web or catalogue that it would be months before the doll would be delivered. Therefore, you must ask in advance if this doll is in stock and ready to ship. Whenever I have done this, the dolls were delivered in the estimated timely fashion. I would advise giving yourself enough time to purchase a doll that is desired for a Christmas gift or a birthday gift way in advance. I reasoned with myself that the prices and quality of the dolls were well worth the wait. I would like to share some of the good times I've shared with Paradise Galleries. I have received dolls that were not to my liking and they told me that I could keep the doll free of charge. I was given four free shipping coupons for being such an avid collector. All four coupons were honored. They also replaced a doll that was received damage free of charge.
I believe the reason for your problelm was due to the fact that the company was suffering financially, and that they were having a problem with their manufacturer. Customer service failed to be honest with their consumers, such as yourself, and in the interum, they damaged their reputation. As of June 2008, Paradise Galleries is no longer in business. I just spoke with a representative this week. So, I also am disappointed that I was not informed, being that I am one of their wholesale buyers. Let's hope that if Paradise Galleries becomes up and running again, that they will have a better staff and a more efficient system.

I have ordered from paradise galleries in April and just now on October 20th. They had told me that it would take 5-7 business days to receive the dolls but it only takes 2. I'm so impressed about how fast the shipping is. They're so polite on the phone to me. When I got the doll back in April I was so impressed on the doll that I ordered. I was a little nervous to order online as I never have done so, but I can say that I'm 100% satisfied with Paradise Galleries. Sorry to the ones that didn't get the service they wanted/needed.

Erika

I used to work for the company as a Representative, I would say that I had a hard time accessing the tracking system, we are only allowed to view the order entry and the customer database. Please bear the reps if they seem to always put you on hold. it was chaotic on the floor but I could assure you that the best reps are willing to assist you.

Just a suggestion-if you have issues with this company not answering the phone to you after you have called them about a problem-restrict your call and try them again, i got through several times when i did this, ussually speaking with a women who has an accent, i found it strange that i spoke with her so often, does her job ever end, i have spoken with her at all times of the day and night over issues, i started to wonder if she might be making the dolls as well and mabe thats why so much confusion and delay.lol

I have had numerous issues with Paradise Galleries and will never order from them again, ive had them charge my credit card for purchases-without authorization at that, once i gave them my account information while placing an order over the phone-they continued to use it, when i called them i got a run around-i was told they could do that and i authorized it when i authorized the first payment, i had not recieved the order and didnt know if i would wanted it or not.Prior to this issue i had ordered two dolls for my daughter for Christmas and had issues with recieving my orders in time for the Holiday and they wer ordered three months before, i kept calling the company and was told they had been shipped, i even called the post office, right before Christmas i recieved a post card that they would be available for shipment in febuary, i called the Company and told them to cancel the order and was told they couldnt-it was in the computer system and they would be shipped, i was told to just send them back when i recieved them, i recieved them a week later, lol-when i recieved the order my daughter seen the boxes delivered and begged to open them right away, i let her- and the first doll didnt look at all like the picture(or the replacement doll)and the second doll made her scared and she cryed, the craftmanship was terrible-it honestly looked like something off a horror movie, the list of complaints i have about this company are to many to list even, i do not recomend anyone to make a purchase from them.

I too am unhappy with Paradise Galleries. I put in an order during the holidays last year for three different items. I received a letter saying only one item would be ready before Christmas; another item would be ready in January and the last item wouldn't be available until March. It wasn't at all what I wanted, but I let the order stand. I recieved two of the items, the one for a January shipment did come before Christmas - okay. In April I called because I never received the doll I ordered in March and they said they sent all three ( at different times) before Christmas. I went to the post office and the PO showed it was delivered. I called Paradise Galleries and pleaded with them about not receiving the doll, especially since I wasn't even looking for it until March. The lady was nice but said the doll was no longer available. She said they could mail me a refund or give me a credit. I said I would like the credit. I have since called back to place a large order like last Christmas. I did question the associate why the doll is available even though I was told differently. I asked why things get shipped like they do so it is impossible to plan on an item for a special occasion. I was told there was no record of a credit and that she could not help me. I RECOMMEND SHOPPING ELSEWHERE. I LEARNED THE HARD WAY.

Would like to say I ordered two dolls on 11/10/08, it said one was ready to be shipped and one would be ready on 11/14/08. However, both were shipped on 11/11/08 and I received them on 11/14/08. Could not be happier with every conversation with the company, was direct and polite and I was not on hold long at all. Both dolls are in perfect condition, the packaging was super.

I ALSO PURCHASED A DOLL FROM PARADISE GALLERIES. IT WAS A SIICON DOLL. WE HAD IT ONE YEAR TO THE DATE PURCHASED AND THE HAND FELL APART AND THE HEAD FELL OFF. IT WASN'T BEING HANDLED IT SET IN A CASE. THEY REFUSED TO MAKE IT GOOD OR AREFUND OR REPAIR IT.

I agree, I got a doll from paradise galleries, paid for it, and both the doll arms came off. the doll did not look nothing like the picture in the book. I could not even comb her hair because of so much glue in her head. Paradise Galleries dolls are not what they advertise them to be. Thank you

i worked for paradise in 2000 in the warehouse and data entry department. backorder= means we dont have enough orders so we will make u wait as long as we have to. to make sure we make a profit.

I placed an order for a doll last yr. and was told a couple of months later it was discontinued so I have ordered 2 more dolls and was sent a bill, can you please ^ this for me and e-mail me the results.

Thank you Debra Herald

Acc. no. on bill I have recevied 6210830

I have also been scammed by the company skybox, INC www.skybox.net

People who have also been scammed by www.skybox.net or Lanbox.net they are the same company. you can submmit your complain through the website of Attorney General of Florida http://myfloridalegal.com/contact in this site you can download the complain form and send it to the florida authorities in order to open an investigation. i have already sent this complain to them, but if we join our efforts they will probably take this situation more seriuosly.

you can also find some help here: http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm
http://www.800helpfla.com/
www.co.miami-dade.fl.us/csd/

I have also been victim of fraud by this company skybox.net for the amount of 3013, 74 USD

Best Regards

Hever Castro

When i found this website i thought it was a dream come true... beautiful dolls at an affordable price..i ordered three and they told me that it would take 10- 14 business days... since i dont live in the US, the dolls were being shipped to my skybox... i kept emailing about a tracking number for the dolls and was unable to get one... then i got an email saying from their tracking records ( that they supposedly did not have) the dolls were lost in transit... and have to be reshipped... but one of the dolls i had originally ordered was no longer available... :( i called paradise galleries and spoke to a CSR... and it really is a runaround, i thought i was speaking some foreign language because she did not seem to understand me. She told me the dolls weren't lost... i said fine... then i got another email saying again the dolls were lost... and i called again... well the long and short of it being apparently the dolls were in fact delivered to my skybox and i will be receiving them by christmas... and all i can do now is hope that its what i ordered!

I place an order with them, 2 months ago. And then receive a letter saying that I will receive my 2 dolls on Oct, 30 but never receive it. I call them to track my order, but she told me that she can't give me any info because I didnt have my order number, I feel very bad and the dolls are paid in full.

I've bought several dolls from them in the last few years and had absolutely no problems with them. Usually they are shipped so fast, I can't believe the doll is here already. You can also make payments on dolls if you prefer instead of paying all the purchase price up front. Can't say anything but good comments on them. Try them again.

They were useless when I asked them for a simple shipping invoice, and now ignore me.