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DO NOT USE!
Paul Doble, I hope you see this and know what an AWFUL job your company is doing!
My parcel arrived damaged, I bought parcel protection to protect my item, the claim has been rejected because, in their words:
‘No damaged to the item slightly fold‘
This is absolutely unacceptable. I have sent proof of my very thorough packaging - bubble wrap AND a hard, rigid A4 envelope and yet the parcel has been bent in half and I have sent them a photo from my customer of how damaged and bent the book is.
The book is now in an unsellable condition as a direct result of the courier and needs to be refunded. I cannot believe they even have grounds to reject my claim. I paid for parcel protection in case of DAMAGE and it is DAMAGED!
I am due a call back after work this evening so we will see if they accept liability, if not then I will be emailing Paul Doble (CEO) and George Iveson (Operations Manager) themselves to see if they will sort it out. After that I will be going to trading standards because it is just unacceptable. My parcel has been completely disrespected despite thorough packaging and clearly saying ‘please do not bend.’
DISGUSTING customer service from Parcel2Go!
Desired outcome: Refund
