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Park Nicollet Health Services

Park Nicollet Health Services review: Communication

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1:28 pm EDT
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I received an $1100 bill for a service i had prepaid for about 8 months prior. (Service, November 2022) I was shocked and angry - I remembered prepaying. Before calling to tell them it was a prepaid procedure so I should not be getting any bill, I found my old credit card statements and found the charge. Upon investigating, it seems they refunded me in error a couple months later. I probably didn't notice because it was around the holidays and I had used my credit card for a lot of purchases - likely I'm verifying charges, not payments. So that is why I was being billed, but there was no explanation - just a very late bill that i had already paid. They should have contacted me to explain or included a letter regarding the situation.

I wrote a long letter wondering how this error occurred - me prepaying and they refunding and then recharging me many months later without an explanation. I never received a reply - just paperwork for like Care Credit with the next bill. (I am partially paying - hoping for more information). I included another note to billing stating an explanation to my inquiries was desired. Again - I just received a new statement. That is such poor communication and customer service. I may call to ask - I just wanted to initially write since I was mailing in partial payment anyway. There has been no communication in spite of my efforts included with my payments. It really was stressful when I received that bill for something I knew I paid - there should have been some explanation included.

Desired outcome: Communication - a reply to my inquiries. It's more about the principal. Had I not had kept CC statements, I would only have had prolonged stress of being double-billed.

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  1. Park Nicollet Health Services Contacts

  2. Park Nicollet Health Services phone numbers
    +1 (800) 862-7412
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  4. Park Nicollet Health Services address
    3800 Park Nicollet Blvd, Minneapolis, Minnesota, 55416, United States
  5. Park Nicollet Health Services social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024