Park West Gallery review: Several expensive pieces

We purchased several expensive pieces from them while on our Hawaiian Cruise. One of the pieces arrived damaged, We contacted them, and they shipped us a replacement frame and told us they’d reimburse us up to $100 to have the frames changed out. We took it to the framing location and the replacement frame also arrived damaged. We contacted them a second time and they sent another replacement frame. The third replacement frame also arrived damaged. They also informed us that they do not reimburse for reframing, so they lied to us in our first correspondence with them.

After writing a negative review, they reached out to us and offered to give us $250 credit to purchase another piece from them. We declined because we’re not going to purchase another piece from them when the first piece we purchased arrived damaged and is now going to cost us additional money to get fixed. They then came back and agreed to refund us $250.

Today they reached out to us demanding that we sign a letter stating that we’ll remove the negative reviews, agree to never say anything disparaging about them in the future, and once we sign the agreement and AFTER we remove the review that they’ll “request” a refund of $250 from the cruise ship. I’m not removing any reviews until AFTER we’re refunded the money to our card or they send us a check and it’s cashed.

All we wanted was to receive the item that we paid for in the condition it was supposed to arrive to us.