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PartsTrain

PartsTrain review: poor business practice 41

J
Author of the review
12:00 am EDT
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I ordered 3 parts for my pickup almost a month ago. I received the order but one of the parts was incorrect. The incorrect part had the correct part number on the package but was obviously mis-labeled. I called their customer service department several times and was told each time that my credit card would be credited with the amount of charges equivalent to this incorrect part. They didn't want the part to be shipped back because the cost of the part plus the shipping cost didn't warrant the return. In any case they said that I would be credited in 3-5 days. It hasn't happened. This company removes money from your credit card in one day but waits much longer to return it even if it their mistake. I believe this is a poor business practice. Also I believe that this company has a very poor customer service department. The people I talked to seemed to be very poorly informed and felt that they could make very few decisions on their own.

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DLatta1
Bakersfield, US
Aug 25, 2016 7:46 am EDT

Their own website had the wrong part number. Struts don't fit. I sent them a copy of the page that showed the error. They say they aren't receiving emails, so I tried to call and get put on hold and dropped. That's how they handle returns.

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  1. PartsTrain Contacts

  2. PartsTrain phone numbers
    +1 (888) 251-1214
    +1 (888) 251-1214
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    Customer Service
    +1 (702) 553-3995
    +1 (702) 553-3995
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    International
  3. PartsTrain emails
  4. PartsTrain address
    16941 Keegan Ave., Carson, California, 90746, United States
  5. PartsTrain social media
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    Oct 30, 2024