Menu
For Business Write a review File a complaint
Paula's Choice Customer Service Phone, Email, Contacts

Paula's Choice
Reviews and Complaints

www.paulaschoice.com

Learn how the rating is calculated

3.3 11 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Paula's Choice Reviews 14

ComplaintsBoard
E
12:00 am EDT

Paula's Choice A Trusted Choice for Radiant Skin

If you're seeking a skincare brand that delivers on its promises, Paula's Choice is a trusted choice for achieving radiant and healthy skin. With a 4-star rating from satisfied customers, Paula's Choice stands out for its commitment to quality and effectiveness. Customers praise the fast shipping, well-packaged products, and unscented options for sensitive skin. The easy return process adds to the positive experience, making it a brand highly recommended by those who have tried it. Discover the magic of Paula's Choice for yourself and unlock the secret to glowing, healthy skin.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Paula's Choice: Overpriced and Overrated - Find Better Skincare Alternatives

Paula's Choice, oh boy, where do I even start? Let me tell you, this brand is packed with all sorts of nasty harmful ingredients. It's unbelievable! And what's even more unbelievable is the audacity they have to charge such outrageous prices. I mean, seriously? Who do they think they are?

Not only that, but they also make it nearly impossible for regular folks like you and me to get our hands on their products. They keep them locked away on their own website and in these so-called "exclusive" stores. It's like they don't want us to have nice skin or something.

But let me tell you a little secret, my friend. There are better options out there, and they won't cost you an arm and a leg. Trust me, people are starting to wise up to companies like Paula's Choice and their crappy products. Just do a quick Google search and you'll see what I'm talking about.

So, save your hard-earned money and steer clear of Paula's Choice. There are plenty of other brands that offer quality skincare without breaking the bank. Don't fall for their fancy marketing tricks and empty promises. You deserve better, my friend.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Top-Notch Customer Service and Miracle Products: A Paula's Choice Review

So, I just made an order from Paula's Choice, right? But, uh-oh, I made a little mistake and used my old address for shipping. Can you believe it? Well, guess what? I never got my order! Bummer, right?

But hey, let me tell you about the amazing customer service I experienced. I gave them a ring and spilled the beans about my blunder. And you know what? They didn't give me any flak or make me feel dumb. Nope, not at all! Instead, they jumped into action and sent me a whole new order pronto, straight to my correct address. Talk about top-notch service, folks!

I gotta say, this is hands down the best customer service I've ever encountered. I mean, seriously, they didn't waste a single second in fixing my mistake. They were quick, efficient, and super friendly. It's like they genuinely cared about making things right for me. And you know what? They did!

Now, let's talk about their products. Oh boy, where do I even begin? Paula's Choice has got some seriously awesome stuff. I've tried a few of their goodies, and let me tell you, they do not disappoint. Their products are like little miracles in bottles, I swear!

Whether you're dealing with pesky breakouts, dry skin, or just want to give your face a little TLC, Paula's Choice has got you covered. Their range of skincare products is extensive, and they cater to all skin types. Plus, they use all these fancy-schmancy ingredients that actually work wonders. It's like they've got some secret skincare recipe up their sleeves!

So, my fellow skincare enthusiasts, let me tell you this: Paula's Choice is the real deal. Not only do they have top-notch customer service that goes above and beyond, but their products are the bomb dot com. Trust me, you won't be disappointed. Give 'em a try and thank me later!

Read full review of Paula's Choice
Hide full review
  1. Pros
    1. Evidence-based formulas
    2. Fragrance-free products
    3. Transparent ingredient lists
    4. Cruelty-free ethics
    5. Extensive skin care range
  1. Cons
    1. Premium pricing may deter budget-conscious consumers.
    2. Limited physical retail presence compared to competitors.
    3. Some products may trigger reactions in sensitive skin types.
    4. Brand visibility lower than major beauty conglomerates.
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Beware of Paula's Choice: Double billing, poor customer service, and difficulty obtaining refunds

Stay far away from Paula's Choice. Their online billing system is set up to continuously request payment, even when you've already paid. I only realized I was being double billed when they asked for a third payment. It was a nightmare trying to get help from their customer service, as I was left waiting for hours only to be disconnected. It's clear that they have taken advantage of me. To make matters worse, they make it nearly impossible to get a refund. This is a terrible business practice and Paula should be ashamed of herself for prioritizing money over customer satisfaction.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Paula's Choice: Lightning Fast Shipping, Pristine Packaging, and Unscented Goodness!

I ordered from Paula's Choice and let me tell you, the shipping is lightning fast! They say it'll take a day to get my order, but bam! It arrives even sooner than expected! I gotta say, their shipping game is on point. And let me not forget to mention how beautifully packaged the products are. They always come in pristine condition, never a scratch or dent in sight. It's like opening a little gift every time!

One thing I absolutely adore about Paula's Choice is that their products are unscented. This is a huge plus for folks like me who have sensitive skin. No overpowering fragrances to irritate my delicate skin, just pure goodness. It's a relief to find a brand that caters to those with sensitivities.

Now, let's talk about returns. Returning a package is a breeze with Paula's Choice. They make it so easy-peasy, you won't even break a sweat. If for any reason you're not satisfied with your purchase, just send it back and they'll take care of you. It's hassle-free and customer-friendly, which is a big thumbs up in my book.

All in all, I can't recommend Paula's Choice enough. From their speedy shipping to their top-notch packaging and unscented products, they've got it all. If you're looking for a brand that cares about your skin and delivers quality, look no further. Give Paula's Choice a try and you won't be disappointed!

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Amazing Results and Exceptional Customer Service: My Experience with Paula's Choice

I first stumbled upon Paula's Choice while browsing through KP forums, and let me tell you, they're absolutely fantastic! The majority of the products I've purchased from them have worked wonders and have been incredibly gentle on my sensitive skin. And even for the few items that didn't quite hit the mark, they went above and beyond by not only providing me with a full refund but also offering a personalized consultation with a skin care expert. Talk about going the extra mile! Overall, my experience with Paula's Choice has been nothing short of amazing!

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Paula's Choice BHA Body Treatment Lotion: A Game-Changer for Acne and Strawberry Skin

I've been really getting into taking care of my skin lately, especially since I started getting acne and needed a solution to get rid of those pesky dead skin cells and whatnot. Growing up, I also had this thing called strawberry skin, you know, those little bumps on my body? Well, I stumbled upon this lotion from Paula's Choice that's specifically made for that, and let me tell you, it's been doing wonders for me!

I gotta say, if you haven't checked out Paula's Choice products yet, you're missing out. Seriously, they've got some amazing stuff. This BHA body treatment lotion is like magic in a bottle. It's been working like a charm for me, and I can't recommend it enough.

Now, I know skincare can be a bit overwhelming sometimes, but Paula's Choice makes it so easy. They've got a whole range of products for different skin concerns, so you can find exactly what you need. And let me tell you, their products are top-notch. I've tried a few other brands before, but nothing compares to the quality and effectiveness of Paula's Choice.

One thing I really appreciate about Paula's Choice is their commitment to using safe and effective ingredients. You won't find any harsh chemicals or unnecessary fillers in their products. It's all about giving your skin what it needs without any of the extra stuff. Plus, their products are cruelty-free, which is a big plus in my book.

I also love how Paula's Choice provides detailed information about each product on their website. They break down the ingredients, explain how they work, and even provide tips on how to use them. It's like having a personal skincare expert right at your fingertips.

Oh, and did I mention the results? Because let me tell you, my skin has never looked better. The BHA body treatment lotion has really helped smooth out my strawberry skin, and my acne has significantly improved. I feel more confident and comfortable in my own skin, and that's all thanks to Paula's Choice.

So, if you're looking to up your skincare game, do yourself a favor and give Paula's Choice a try. Trust me, you won't be disappointed. Their products are effective, affordable, and backed by science. Take it from someone who's been through the skincare struggle - Paula's Choice is the real deal.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Paula's Choice: Skincare Magic and Exceptional Customer Service!

h for being so amazing, Paula's Choice!

I have to say, I'm super happy that I stumbled upon this company. Let me tell you, they are absolutely top-notch! Their products? Pure magic, my friend. I mean, seriously, my skin has never looked better. It's like they have some secret formula or something.

And let's not forget about their customer service. Oh boy, it's the bomb! The folks over at Paula's Choice have got to be the most patient and kind-hearted bunch out there. They really know how to put my worries to rest and answer all my questions. It's like they have a sixth sense or something. I can't thank them enough for that.

So, to sum it all up, Paula's Choice is the bomb dot com. Their products work wonders and their customer service is out of this world. If you're looking for some skincare magic, look no further. Trust me, you won't be disappointed.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Terrible Experience with Paula's Choice: Dried Out Skin, False Money-Back Guarantee, and Expensive Return Shipping

This company, Paula's Choice, is absolutely terrible. I decided to give their 2% BHA a try, but it ended up drying out my skin so badly. My face resembled that of a snake, it was that bad. The only reason I even bothered trying this product was because I had heard that they offered a money-back guarantee. Well, let me tell you, that's a load of nonsense. If you want to return their items, you have to pay for the shipping yourself. They don't cover that part at all. Can you believe it? I'm shelling out 5 bucks just to return a $25 item. This company is a bunch of bull crap. I will never, ever try anything from them again. They are dead to me.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Terrific Customer Service and Fantastic Products: A Review of Paula's Choice

The customer service at Paula's Choice is absolutely terrific. They are always ready to assist and provide the necessary consultation without any hassle. I was a bit disappointed to find out that some of their cosmetics have been discontinued, but that didn't overshadow the fact that their products are truly fantastic.

For those with very sensitive skin or who are on medications, it's important to consult with your doctor and show them the products and ingredients. There are active ingredients in some of their products that may cause a reaction, so it's better to be safe than sorry.

What I really appreciate about Paula's Choice is that they have a wide range of selections for different skin types. They understand that everyone's skin is unique and cater to those specific needs. It's great to know that they have options for everyone.

Let me tell you about the wonderful service I experienced once again. There was a 25% off sale going on, but unfortunately, I was broke that month. However, they were kind enough to give me a rain check, which was a pleasant surprise. It's these little gestures that make a big difference in customer satisfaction.

Another plus point is that you can check out rebate sites for additional savings. It's always nice to find ways to save some extra money, especially when it comes to beauty products.

Now, here comes the unfortunate part. I fell quite ill and had to stop my beauty routine altogether. It was a disaster, and I wish I could show you the before and after pictures to truly demonstrate the impact Paula's Choice products had on my skin. Even my husband noticed the positive change and complimented me on it.

Lastly, I have been using Paula's Choice products for years, and I highly recommend them. Whenever I'm unsure about a new product, I always look up reviews on beautypedia to get a better understanding of its effectiveness. It's a great resource to have when making skincare decisions.

In conclusion, Paula's Choice offers exceptional customer service, a wide range of products for different skin types, and the potential for great savings. Despite the disappointment of discontinued cosmetics, their products are truly fantastic. I have been a loyal customer for years and will continue to rely on Paula's Choice for my skincare needs.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Paula's Choice Paula's Choice: A Game-Changer for Clear Skin and Legit Beauty Advice

I've been dealing with this skin issue for like, forever, you know? Like, I've been going to those fancy dermatologist offices, wasting my hard-earned cash and precious time, only to be told the wrong thing. Can you believe it? But then, hallelujah, I stumbled upon Paula's Choice! This website is like a goldmine of legit beauty advice and reviews for almost every beauty product out there. It's like, scientifically based and stuff. So, I found out from reading her book that I actually have rosacea, not eczema. Can you imagine all the money and time I wasted on the wrong treatments? Ugh, so frustrating!

But hey, once I started following her advice, my skin started clearing up like magic! I mean, seriously, it was like a miracle. And then, I was like, why not give her products a shot? And boy, oh boy, was I blown away! I live up here in Canada, eh, and guess what? I got my package in just three days. Can you believe it? And the shipping cost was like, next to nothing. Unlike those other sites that try to make a buck off of shipping, Paula's Choice keeps it real. And let me tell you, her products are absolutely amazing and super affordable. Like, seriously, you won't break the bank buying them.

Oh, and let's not forget about their awesome return policy. It's like, top-notch, you know? They respond to your questions and stuff right away, like they're there for you, man. They go above and beyond to help you out. I've been telling all my buddies about Paula's Choice, like seriously, they need to know. You can trust this company with your whole heart, no doubt about it. I'm gonna be a loyal customer for life, no doubt. This is what real miracles look like, my friend.

Now, I gotta be real with you, there's one tiny downside. Sometimes, I don't fully agree with the reviews on the website. Like, they're cool and all, but I find it more helpful to scroll down and read what other customers have to say. You know, like, real people who've actually used the products. It helps me decide which one to go for, you know what I mean?

So, yeah, Paula's Choice is like the bomb dot com. Trust me, you won't regret giving it a shot. It's like a game-changer for your skin, man.

Read full review of Paula's Choice
Hide full review

Paula's Choice Complaints 3

ComplaintsBoard
K
3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paula's Choice Disappointing Customer Service Experience with Paula's Choice

Paula's Choice, let me tell you, their customer service is basically non-existent. It's a real bummer, you know? You wait for weeks, just hoping that your order will finally arrive, and when you try to reach out to their customer service, crickets. No response whatsoever. Can you believe it? I've been a loyal customer for years, spending a boatload of cash on their products. It's absolutely mind-boggling!

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
F
2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paula's Choice Disappointing Experience: Overpriced Shipping, Terrible Customer Service, and Lackluster Ingredients

I recently shelled out a hefty $25 for overnight shipping on a massive $300+ order from Paula's Choice. Boy, was I in for a disappointment! The delivery took forever to arrive, making me question the effectiveness of their so-called "overnight" service. Seriously, what a letdown!

Now, let's talk about their customer service. It's an absolute joke! I tried reaching out to them through their live chat feature, but guess what? It didn't work! Talk about frustration. And don't even get me started on their telephone service. It's as useless as a broken pencil. I couldn't get through to a real person no matter how hard I tried. What a waste of time!

To add insult to injury, I discovered that the ingredients used in Paula's Choice products can be found in other, more affordable brands that work just as well. Why pay a premium for something that you can get for a fraction of the price elsewhere? It's mind-boggling!

All in all, I must say that I find Paula's Choice completely useless as a brand. Their overpriced shipping, non-existent customer service, and lack of unique ingredients make me question their value. Save your hard-earned money and explore other options that offer the same results without breaking the bank. Trust me, you won't be missing out on anything special with Paula's Choice.

Read full review of Paula's Choice
Hide full review
ComplaintsBoard
K
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paula's Choice Warning: Disappointing Service and Deceptive Practices at Paula's Choice

I recently made a purchase on 11/14/21 from Paula's Choice website, and I must say, I am quite disappointed with the service. It has been quite some time now, and I still haven't received my jacket. The only communication I have received from them was an email informing me that my item has been shipped. However, I have received this same email not once, not twice, but three times, and yet, no sign of my jacket.

To make matters worse, each time I checked the tracking number provided in these emails, it turns out that it is not registered with the USPS. This is highly frustrating and makes me question the legitimacy of this company. It seems like they are not being honest with their customers, and that is not something I appreciate.

I feel compelled to warn other potential buyers to be cautious when dealing with Paula's Choice. It appears that they may not be a trustworthy company, and I would hate for others to fall victim to their deceptive practices. It is important to be aware and do thorough research before making any purchases from them.

In conclusion, my experience with Paula's Choice has been nothing short of disappointing. I have yet to receive my jacket despite multiple emails claiming it has been shipped. The tracking numbers provided do not seem to exist, which raises concerns about the legitimacy of this company. I strongly advise others to exercise caution and consider alternative options when making their skincare purchases.

Read full review of Paula's Choice
Hide full review

Is Paula's Choice Legit?

Paula's Choice earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Paula's Choice to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Paula's Choice is known for their high standards and safety. If you're thinking about dealing with Paula's Choice, it's wise to check how they handle complaints.

Paula's Choice has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for paulaschoice.com can be seen as a positive aspect for Paula's Choice as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Paula's Choice's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Paulaschoice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paulaschoice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Paula's Choice as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Paula's Choice have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Paula's Choice website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Paula's Choice and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Paulaschoice.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Paula's Choice

Screenshot Paula's Choice
Paula's Choice is a reputable skincare brand that has gained a strong presence in the beauty industry. With a focus on science-backed formulations and effective ingredients, Paula's Choice has built a loyal customer base and garnered positive reviews from skincare enthusiasts worldwide.

One of the key factors that sets Paula's Choice apart is its commitment to transparency. The brand prides itself on providing detailed information about the ingredients used in their products, ensuring that customers can make informed decisions about what they put on their skin. This dedication to transparency is further reinforced by the brand's refusal to use misleading marketing tactics or make exaggerated claims about their products.

Paula's Choice products are formulated with a combination of proven ingredients and innovative technologies. The brand's research-driven approach ensures that each product is carefully crafted to address specific skincare concerns, such as acne, aging, or sensitivity. By utilizing ingredients like retinol, antioxidants, and hyaluronic acid, Paula's Choice products aim to deliver visible results and improve the overall health and appearance of the skin.

Furthermore, Paula's Choice is known for its commitment to inclusivity. The brand offers a wide range of products suitable for various skin types, tones, and concerns. Whether you have oily, dry, or combination skin, or struggle with issues like hyperpigmentation or rosacea, Paula's Choice offers targeted solutions to meet your specific needs.

In addition to its product offerings, Paula's Choice provides valuable educational resources to help customers better understand their skin and make informed choices. The brand's website features an extensive library of articles and expert advice on various skincare topics, empowering individuals to take control of their skincare routines and achieve their desired results.

Overall, Paula's Choice has established itself as a trusted and reliable skincare brand, known for its commitment to transparency, effective formulations, and inclusivity. With a focus on science-backed ingredients and a dedication to customer education, Paula's Choice continues to be a go-to choice for individuals seeking high-quality skincare products that deliver visible results.
How to file a complaint about Paula's Choice?

Here is a guide on how to file a complaint against Paula's Choice on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Paula's Choice in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Paula's Choice. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Paula's Choice on ComplaintsBoard.com.

Overview of Paula's Choice complaint handling

Paula's Choice reviews first appeared on Complaints Board on Jun 22, 2023. The latest review A Trusted Choice for Radiant Skin was posted on Apr 1, 2024. Paula's Choice has an average consumer rating of 1 stars from 14 reviews. Paula's Choice has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
316 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Paula's Choice Contacts

  2. Paula's Choice phone numbers
    +1 (800) 831-4088
    +1 (800) 831-4088
    Click up if you have successfully reached Paula's Choice by calling +1 (800) 831-4088 phone number 0 0 users reported that they have successfully reached Paula's Choice by calling +1 (800) 831-4088 phone number Click down if you have unsuccessfully reached Paula's Choice by calling +1 (800) 831-4088 phone number 0 0 users reported that they have UNsuccessfully reached Paula's Choice by calling +1 (800) 831-4088 phone number
  3. Paula's Choice emails
  4. Paula's Choice social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Paula's Choice Category
Paula's Choice is ranked 7 among 117 companies in the Skincare category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.