PayPal
Reviews and Complaints

I’ve been trying to send funds with PayPal I’ve authenticated email and phone # and yet will not let me send funds to an out of country email, I’ve contacted customer support and spoke to them above my situation the 1st lady I spoke to said I need to reauthenticate so I was sure, until it got to the questions part. The 1st question was inconclusive I have a father and a brother with the same name and I told the support tech this and asked if I can skip this question I was told no I had to answer even though I told her the question data is inaccurate and can have two separate answers so I answered regardless then after the questions were done she said I cannot authenticate my PayPal account thus losing me as a customer., she even agreed with me saying I did have a brother and a father with the same name (cust techs have public records access as told to me), so that’s 1 error with the security system. So I was told to try externally of PayPal to send funds but in my mind I was like aren’t you guys trying to keep me? So I ended that conversation right there. I called again realizing I should speak to someone else above the customer support or a supervisor and I got transferred to Rachel (cool chick) now she did provide more insight into this problem. I am out of country as well sending to out of country. She told me she sees the declines transactions that the internal security system needs time to verify that I am the account holder and I was agreeing to give the system a grace period to allow that to happen, then I asked what happens if it keeps on redeclining my transaction she told me I’ll just have to wait or just try externally of PayPal, so I asked whom overlooks the security system and she told me no one does that it is self regulating which I understand as well. So I ask who maintains it when updates need to be added manually she could not give me an answer as well so I ask for a supervisor that could have potentially more access to any out of workcenter agency that can help me with this. She told me she cannot that I will not get anywhere.

Updates I suggest
1. Review authentication process and allow several questions to be available since public records are accessible
2. Have a center that overlooks the security system that can provide further detail of denial.

Since I cannot be a customer of PayPal and I frequent online payments a lot since I travel often. I find this disappointing since I’ve heard great things from other account holders with PayPal., until this can be remedied I will continue to wait on the security system to redeny my account hopefully allowing access

I bought a phone online and the seller sent me tracking info that confirmed it was delivered via USPS. I never got the phone and I reached out to PayPal because the only reason I used PayPal for this transaction was so I could have buyer protection if it went south. They denied me my refund twice even after I provided proof from USPS that they lost my package.

PayPal is allowing scammers to take your money, even after you reported a scam before from this disguised to us but not PayPal since their account name is very similar but different extension in the name. When you open a case, they mislabel it and put it on the burner. After providing more than enough proof, they interrogate you as you are the criminal. I had some red flags go off after placing an order with a business using a different name than the last scammers from the YouTube Ads. They was asking for add-on items and appeared to be a business from the US, later to find out it was China. I placed the order and something did not seem right so I reviewed the video ad, after looking at my receipt from PayPal and saw items should be free like pillow covers, lifetime warranty. On the receipt it showed a free bar of soap, no free pillow covers. I immediately cancelled especially after an Asian male caller blew up my phone with repetitive calls, after placing the order, and asked me to purchase add-ons pillow protectors. When I couldn’t be convinced, he hung up on me,

The calls could not be returned to that number, then I found another number that keeps you on hold indefinitely. I filed a claim on the website to cancel, they responded they will try, but accept a discount to keep and more free items, and one of the items happened to be the scam from last month filing with PayPal, that confirmed my suspicions. Also, it was only a 2 year warranty on the pillows. Then 2 days later, they claim they couldn’t cancel but for me to accept more discounts, then 3 days later an email came, they have dropped the order at their delivery center!

PayPal was contacted and continued to give lies/excuses of you waiting to go through a lengthy process after I made it very clear these are the same people overseas using different business names to advertise but the payment has the same UAB name.

PayPal did absolutely nothing to protect their customers at all, even when this has been brought to their attention before.

The reps are very useless in helping resolve problems and their guarantee is a joke to use their service.

Don’t Ever Do Business with them. Treat them like Bud-light customers and they will see our point.

I have chosen PayPal for my purchase platform as it has a dispute resolution. As most of the resellers I did business with, were responsible enough without using this function. However, recently, I purchased an online product which was not fully functioned as described, I filed a complaint at PayPal.

Unfortunately, the resolution process was a bumpy one. It did not work as I expected. The answer from the PayPal was "They cannot process the charge back as the business provided the service".

So, this means, any sellers can provide a product / service which does not work fully functional, as long as the product / service name matches to the invoice.

PayPal does not cover the case that the product does not work as explained. The chargeback process of PayPal does not work like a credit card.

My name is Valerie Anne Adhiambo Mbani

I have been using my PayPal account for the past 6-7 months to receive money from my Virtual Assistant business.

The email address for my PayPal is [protected]@gmail.com.

I received an email from them that my account has been permanently limited without prior warning. I have been locked out of PayPal just like that.

Below is the case number they provided me with Ref ID - PP-L-[protected]

Attached are my bank account statement to prove I have been using PayPal, the screenshot of the account limitation and the last transaction on that account.

Please help me follow up as this is the only trusted means I provide my clients to pay me.

PayPal
PayPal review: PP-R-KUZ-[protected]
C
chawchawbinks of Baltim0re, US
Feb 07, 2023
11:12 am EST
Verified customer
Featured review

10/18/2022 Charged $105. Called PayPal. Explained It was for 1 ticket, amount $35. Also contacted seller. I immediately contacted PayPal. They said they would do an investigation. Also called my bank to explain. On 10/25 the seller refunded $70 to paypal. That was then transferred to my bank. I have letters and proof that my bank only received the credit of $70 (for 2 tickets I did not purchase, only purchased 1. The credit went from seller to paypal and then my bank. Now on 2/6/2023 I received email they paypal will be deducting money because I was paid 2 times. So went to bank and they verified one credit was given and they had closed dispute with PayPal. 4 hours on phone 2/6 and 2 hours today while typing this. I have closed paypal account. I have asked for proof that my bank was paid 2x. Nobody can give me dates or transaction reference, and my account does not show I was paid 2x. I offered to send a letter from my bank, agent said no and that they were taking money out of my bank. If you can not provide me or my bank dates and confirmation... then do not et in my bank. I am disputing your double payment. Kemani one of 5 agents I spoke to was nasty. Had me on hold and spoke rude. I need immediate attention to this matter. I am upset and also talked to Attorney General office. My next is BBB

Show me and my bank when I was given a double payment.

Hi Paypal,my account has been disabled.I didn't do anything.I has follow the rules of the paypal.Why my account has disabled.Please help to remove the account limitation.My email is [protected]@gmail.com.My Reference ID: PP-L-[protected].

PayPal Help Desk

PayPal Support +1~858~666~0943 Free Help Desk is excellent.

PayPal does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to PayPal Helpdesk +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

Paypal permanently limited my account on November 22nd for no apparent reason. They initially advised me to verify my identification, which I did, but the account remained dormant. As an academic writer, I rely on PayPal as a means of remuneration. But so far, I'm furious since $1332 is a large sum of money, and PayPal delaying it has had a detrimental influence on my life. I need that money as quickly as possible to address my problems. I understand that PayPal is highly stringent, but it should also be understanding and willing to assist its consumers. I attempted to contact them several times with no success, so I decided to seek assistance from the Better Business Bureau. I recall earlier receiving an email, which I will attach below, informing me that they had upgraded my account and that I could transact any amount. After three weeks, I received approximately $1600, of which I successfully withdrew $500 and the balance was placed on hold. Even after verifying the identity, PayPal never lifted the restriction. If I had committed any fraud, there may have been complaints by now because it has been almost three months.

I eagerly await your assistance; my primary PayPal email is [protected]@gmail.com. Any assistance would be greatly appreciated. Thanks

I opened a dispute against a merchant in the sum of 3994.00 in 2021 to be refuned due to the merchant destroying my two saddles that were in for getting new leather put on them. Paypal keeps on denying my dispute despite my giving them all of the evidence.

First dispute: I sent in all of the emails back and forth from me and the merchant where I had explained the problem and wanted them fixed. I sent photos before and after my property was destroyed.

Paypal came back with the merchant did what he was told. I told Paypal that no, he did things that I did not ask for and hid the damage. The damage was found by a master saddler who also could not repair the damage done to my saddles.

Paypal requested an expert letter from the master saddler and they would reopen the dispute.

I sent the letter from the master saddler via fax to Paypal from an office supply store in town.

Paypal found in the favor of the merchant again stating that I did not return the merchandise.

I told Paypal that the saddles were my property and that I would not send them to the merchant, but I would send the leather that he had put on my saddles back to him.

Paypal reopened the dispute. I sent the leather back and the merchant refused the shipment.

Now I am out close to an additional $100 for shipping the saddle parts.

Paypal again found in the merchants favor.

I reopened the dispute stating that I will do whatever Paypal tells me to at this point, just give me instructions. If the merchant wants everything, the I will send him everything even including my original saddles since they are ruined.

Jan 2023. Paypal closed the dispute again stating that I did not provide information.

I phoned Paypal and the rep told me that she would reopen the case and that I was to send in the emails, photos, and expert letter. I have printed this out yet again and will be sending the packet of papers to the PO box given to me by the Paypal rep.

Paypal does not communicate with customers. This is beyond poor service.

Photos of my ruined saddles attached. The screws and bolts are not what I contracted the merchant to do to my saddles. The original seat in the photo has been ruined. The merchant glued his leather to my old leather instead of building a new seat on both saddles. I could not even put the old leather back on the saddles because of this. The saddle with the bolts in the photo is ruined since that area is riveted when building a saddle, not put together with bolts and double stacked nuts.

Hello,

kindly help.

The above said account, as my personal account which i used to get payment from my husband and relatives from abroad for children's medications, upkeep and school fees, this was permanently limited on 15th December, 2022 08:56 EAT.

Account had no issue or violating any paypal policy, limitation happened just when i was trying to without payment to my mpesa account so that i can spend the money, it started saying, 'oops! the payment can not be completed" from the i received notification of limitation.

I have been trying to contact customer service, can't get a phone number to talk to a person to find out where my payment to Macfee went. I was able to talk to someone at Macfee and they said they never received a payment for $99.99 to my account. I tried getting answers from Paypal and cant get any help. Everything is done on line no human contact.

My complaint is they owed me 66.32they took from my account I have talk to them a lot of times since then and filed a claimed against roman and they wont pay my money back romans said they have never contacted them to find out that they did not send me anything I told them they said contact them and they wont just denying the claim the bank said it was their resonability to pay that back them accounts was supposed to beclosed they said they had another one from a long time ago I told them they better cancel both I do not want nothing like that but they refused my case

I run a 501c3 tax exempt educational charity to raise money for a war orphan boarding school in South Sudan www.uoco.org. I set up a PayPal account so people could donate online, and especially so that people could make recurring monthly donations. It was working fine until this year, and since July I have received zero donations, even though I am still receiving PayPal emails telling me there has been a donation.

I do have screen shots of all this: email notifications of donations and then PayPal site error messages, but they won't load on this site.

I have called, texted, and chatted with PayPal to try to resolve this issue, but get disconnected, or they're not open, or they tell me they'll send me an email automated to solve a problem. There seems to be no human interface as absolutely every time I call I am told "all the operators are busy."

I need to send a bulk of donations to South Sudan, to very hungry kids.

I won an auction on ebid for a supposed Playstation 5 in April of 2022. The seller a few days later said they sent it to my home. They provided a tracking number for FedEx. The problem is it didn't designate an address, just merely that it was delivered to a home in the city I live in, Groveland Florida. I tried to speak with the seller because the package never got to me. They provided a custom tracking label (which is from his own company and if he's a professional scammer means nothing) and a FedEx label picture with the Street Address whited out (seemed like from paint or something similar).

I contacted FedEx because not only did this package with this tracking number not reach my home, it was reported as only weighing 1 lb. Playstation 5s weigh 15 lbs. FedEx provided the customer account number when I explained the situation. That allowed me to pull up the official FedEx slip as the seller originally wrote it.

The seller seemingly picked out a random person that lives in my city and sent it to her. This woman has NO relation to me & I don't know her. She's not even in the same neighborhood.

When I spoke to PayPal, they told me I can't speak with the disputes department. I opened up several disputes with ALL of this information, evidence and screenshots of where it was actually sent. They refused to speak with FedEx or to do any more work on this. They sided with the seller EVERY time, SOLELY because the seller provided the same custom label and the edited FedEx tracking slip that only says it was delivered to my city somewhere, with not even an address.

Now I'm out hundreds & PayPal doesn't care, doesn't allow me to speak with anyone that can change or help, & a felonious thief gets rewarded while an innocent customer gets victimized.

I won an auction on ebid for a supposed Playstation 5. The seller a few days later said they sent it to my home. They provided a tracking number for FedEx. The problem is it didn't designate an address, just merely that it was delivered to a home in the city I live in, Groveland Florida. I tried to speak with the seller because the package never got to me. They provided a custom tracking label (which is from his own company and if he's a professional scammer means nothing) and a FedEx label picture with the Street Address whited out (seemed like from paint or something similar).

I contacted FedEx because not only did this package with this tracking number not reach my home, it was reported as only weighing 1 lb. Playstation 5s weigh 15 lbs. FedEx provided the customer account number when I explained the situation. That allowed me to pull up the official FedEx slip as the seller originally wrote it.

The seller seemingly picked out a random person that lives in my city and sent it to her. This woman has NO relation to me & I don't know her. She's not even in the same neighborhood.

When I spoke to PayPal, they told me I can't speak with the disputes department. I opened up several disputes with ALL of this information, evidence and screenshots of where it was actually sent. They refused to speak with FedEx or to do any more work on this. They sided with the seller EVERY time, SOLELY because the seller provided the same custom label and the edited FedEx tracking slip that only says it was delivered to my city somewhere, with not even an address.

Now I'm out hundreds & PayPal doesn't care, doesn't allow me to speak with anyone that can change or help, & a felonious thief gets rewarded while an innocent customer gets victimized. Please help me and don't let them get away with all this.

You are funding the 2 most notorious and destructive companies against the USA by having a Paypal account. This is Vanguard and BlackRock. The articles are quite conclusive, shocking and appalling about what these companies continue to do to negatively affect our economy, freedom and way of life. It seems to be a project for them to take us down.

Further, Paypal has since become a significant target of hackers due to relaxed and insufficient security at Paypal now. I was sitting here one day watching messages go across my email account from Paypal, "2-step verification has been disabled", "Your email address has been changed" (twice), and finally, "2-step verification has been enabled". I was locked from the account and had received no 2-step verification code. Paypal promised to explain what happened and never did or could. They maintain they've never been hacked.

A couple days ago I received another scam directly on my account which was a request for payment of $700. Again, Paypal could not provide any detail or proper explanation on what happened. I was told I would lose $700 if I didn't catch this and call right away.

While I just don't need the aggravation of a company who doesn't protect customers and seems to not care, I certainly don't want to support the evil aspirations of companies like Vanguard and Black Rock. I suggest you close your account, too, before you become subject to the numerous scams and $1000s being lost by people on the internet.

Just search "I lost money on Paypal" or similar searches and it will raise your hair! Run, don't walk!

Happy Holidays, Merry Christmas to those who celebrate. We are one on this planet, together, and we do better when we look out for each other!

My Name is Richard Mawanda

My business is importation of assorted items from Abroad mainly US, UK, Germany and China.

I do that on various online platforms like eBay, Alibaba among others

I own a sole proprietorship business in the names of Papaya Priority ADS

Its fully registered with the Ugandan government authorities and has been operating for more than seven years.

I have operated a PayPal business account opened in Kenya for this company which operates in East Africa because Kenya is more user friendly when it comes to business in the region, for several years and have been using the account only to pay for assorted items online importing them to the region until recently when I reverted to Gpay when a limitation was put on my account.

I have had at least two logic board sellers from Alibaba refund money when they sold wrong items and refunds were done through Alibaba arbitration, there was no problem, PayPal refunded my money, may be since the sums were paltry

30 Sep 2022 Refund from eBay Commerce UK Ltd Completed

£19.00 GBP

12 Sep 2022 Refund from Alipay (EUROPE) Limited 90.00 USD

04 Nov 2022 Refund from Alipay (EUROPE) Limited 53.00 USD

All these refunds one from Ebay.co.uk and two from Alibaba were refunded without incident.

Disaster struck when I bought a Laptop Logic board from a UK seller who claimed it was in health condition only to reach client in Uganda and it did not work. We agreed that I return it and I shipped it with DHL to my forwarder Lontex Exports Ltd (2a Thames Rd, Barking IG11 0HZ, United Kingdom) because that's the way it had come to Uganda

I then booked Parcelforce (Parcel Number: PBUX4263435001) whom I instructed to pick item from (2a Thames Rd, Barking IG11 0HZ, United Kingdom) and deliver it to seller.

Item reached him on (21/11/2022 - 10:45 Delivered Glasgow Depot)

Instantly eBay refunded my money

21 Nov 2022 Refund from eBay Commerce UK Ltd 280.00 GBP

Then I had bought another item an Electronic music keyboard from another seller, he refused to ship many days despite my pleas and emails, when I contacted eBay as to find out what was the reason, they cancelled the transaction and refunded my money

18 Nov 2022 Refund from eBay Commerce UK Ltd 251.94 GBP

When the money arrived on my account on PayPal I waited for it to be reimbursed that I use it to buy other items, they refused to return it and they asked me to send my address but instead blocked my account saying its blocked permanently.

When I asked them what could be the fate of my money they never gave a clear answer, what would be done and just took me for fraudster.

In all the value returned was about $641.28US by yesterday 11/27/22

Today I have found the value of the money in my PayPal Money in section has fallen to $337.55US with no explanation whatsoever. That's about $303.73US gone.

still no explanation, I wonder who gave PayPal authorization to remove my money and where is it.

I fact one Robert from PayPal advised me to open another PayPal account in Uganda. I thought it was meant to deposit my funds there, I opened it yesterday but I find even there there is no money.

am afraid even the other funds remaining are going to be drained by PayPal who knows even the account can be deleted and that the endgame.

am seeking redress to your honorable organization, even if I dont have to work with PayPal anymore but at least they return my hard earned money, this is Africa money does not come cheap.

I have been on eBay seven years and Alibaba several years I have no fraud record that why they even return my money from fake sellers.

This is a dangerous precedent from PayPal.

Best Regards

Richard Mawanda

On Nov. 18th I sent $10.47 to Profundity Yours. As that was the amount in my account and I wanted to close the account. Today I was doing my online banking and saw that Paypal made an unauthorized payment from my credit card for the same amount. I called them at the number they provide at the bottom of their page. I was transferred to 6 different people with each person telling me the next person could help me. The last person told me I would get an email on how to remove a limitation on my account. That I had to remove the limitation before the account could be closed. I had no idea how the limitation was put on that account until I called back. When asked why I was calling I said "Paypal made an unauthorized payment from my account". The first thing I heard was "We put a limitation on your account". I guess I know how it got there now. This was the instructions I got...

Dear,

Thank you for contacting PayPal with your concern.

Here's how to remove the limitation on your account:

Go to the Resolution Center.

Under 'Your account access is limited', click Go to Account Limitations.

Next to each step required to remove the limitation, click Resolve, and follow the steps to provide that information.

If you complete these steps and your account remains limited, it might be because:

We need additional information from you. We will send you an email to let you know exactly what information we need

We have not finished our review of your case. We'll email you the results of our review

Nowhere on that page does it say ACCOUNT LIMITATIONS. So how exactly am I suppose to close the account when I can't even access the page their telling me to, or complete the steps? Then I get am email from Paypal telling me they refunded the $ I sent to Profundity Yours.

I cancelled my account with Paypal earlier this month. Yet they are still sending me account statements. They also made a fraud charge on my credit. I had to cancel my credit card because of it. They keep sending me emails stating I signed up to receive promotions. I did no such thing. I am fed up with them emailing and want them to stop. The day I cancelled my account with them, I was on the phone for a couple of hours. It took forever to get an agent on the line and then forever to get my account cancelled.