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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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PDFFiller Pdffiler

Hi, payment was deducted on Feb 4th, 2024. The pdffiller does not provide any advise that the free subscription will gonna end and will automatically deduct an annual subscription. The free trial subscription happened in January. Since this involves money they should have atleast informed me. I’d like a refund as I’ve been left with a $116 charge.

Desired outcome: Full Refund

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They charged me with $172.8 (tax included) for a yearly subscription to pdfFiller services. I want my money back! I have never used their product just tried once it was not helpful at all! Hello, Thank you for your payment of $172.8 (tax included) for a yearly subscription to pdfFiller services. Your renewal has been processed, and your subscription i...

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PDFFiller Unauthorized order

You took payment yesterday January 24, 2024 from my Jamaican NCB bank account and left me broke. I have no money to pay my bills or buy food for my child and myself. Worst of all I have no service with you whatsoever. Can you please send back my money it amounted to $22,508.63 JMD.

I see it taken from supportpdffiller [protected]

My email address is [protected]@gmail.com

Claimed loss: I lost $22,508.63 JMD

Desired outcome: I need the funds returned. I do not have money to buy food for myself ad my child. This is an emergency! I do not have an account with you! I don't use your service. I do not live in the United States. There is some error.

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PDFFiller Rhona Lotho

Payment was deducted on January 21, 2024. The pdffiller does not provide any advise that the free subscription will gonna end and will automatically deduct an annual subscription. The free trial subscription happened on December 22, 2023. Since this involves money they should have atleast inform us.

Here’s a copy of the billing information: http://supportpdffiller.com/855-750-1663

Subscription ID: 6cfk4z

I was recently discharge from the hospital due to heart attack, and I have to undergo an angiogram and angioplasty procedure. The amount you deducted from my account is very important to us. It can help us pay for all medications and savings for my operation. Thank you

Claimed loss: $105.6

Desired outcome: 100% refund

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PDFFiller Unauthorized deduction on my account

I can't express my level of disappointment and frustration with PDFFIller enough – it's an absolute nightmare! The audacity of charging me $158 for a subscription I never wanted, especially after hastily ending my trial due to the lack of a critical feature, is beyond infuriating.

PDFFIller's immediate response to my refund request turned out to be a string of lies. Nearly a month later, and there's no sign of the promised resolution. My bank dismisses PDFFIller's claimed void issue, leaving me with nothing but excuses and worthless paperwork.

If you value your peace of mind and hard-earned money, steer clear of PDFFIller. My experience serves as a warning – this company is nothing short of a rip-off.

Claimed loss: 158

Desired outcome: Full immediate refund

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Update by Anne Quil
Jul 25, 2024 9:07 pm EDT

As of July 2024 - all I receive from them is a useless paper saying it's their proof the money has been sent back, as if this paper is something that's can't be made up. No nothing! Like they're reading a script!

Update by Anne Quil
Jan 05, 2024 2:43 pm EST

It's been almost a month since I asked for a refund on that sneaky $158 subscription charge that I never signed up for. Your promise to "it will be returned to your bank within 5-7 business days" sounds like more of the same nonsense I've been hearing. Weeks of delays and senseless paperwork later.

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PDFFiller Pff filler subscription

Hi I have been trying to cancel this as only needed I for one day and I thought I cancelled and now they took a full year out of my account without any warning. Left my bank in overdrawn and now I have no money for rent 96 is a lot of money without any approval I want my subscription ended and refunded or I'll contact the bank as I didn't approve this

Claimed loss: 96

Desired outcome: Money returned

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Kingmo
Perth, AU
Dec 12, 2023 8:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello?

They deducted $161.27 from my account without my notice. I don’t even remember subscribing it

I want the refund or else will have to deal accordingly to the law.

J
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Justy
US
Dec 12, 2023 3:35 am EST
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Hello did you get your refund? I am curious as I have the same problem right now.

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PDFFiller PDFiller

Good morning,

I signed up for a subscription at 9am for PDFiller today. I spent an hour editing my resume. Then, when I tried to download the file to my computer. It was missing half the information. I tried emailing it to myself, and I tried a variety of other troubleshooting ways. None of them worked. I am extremely disappointed with PDFiller. I would like a full refund. I used the website for less than an hour and it caused more problems than helping me. I am using another platform to update my resume.

Desired outcome: I would like a full refund!

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ACCOUNT ID: [protected] I signed up for the free trial on Nov 11, 2023, to sign a document and only used it once. They even charged me £1.65, when it's supposed to be FREE. I only needed to do one thing, so I cancelled my subscription immediately after use. I even remember the website saying I could still use its services for the remainder of my trial run...

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It seems that I inadvertantly subscribed to pfdfiller on [protected]. From "my account" on your website: Account ID [protected] Registration date 03/17/19 Last login 03/17/19 I discovered this in 2021, and cancelled the subscription. On Oct 11, 2021 I received a confirmation of the cancellation from "Sarah". This is copied and pasted from Sarah's confirmaiton...

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PDFFiller I was charged $144 despite cancelling the very same day I signed up for the free trial

I signed up for a free trial but this product was not as user friendly as I was hoping, so I cancelled the free trial the same day I signed up for it. I woke up today to this company charging my Venmo, *NOT* the payment method I signed up with, $144. This is outrageous and a terrible business practice. I made very sure I had cancelled the free trial, so there is no reason for them to have charged me, nor to have sought out an alternate method of payment that debited straight from my bank account. I do not recommend this business at all.

Claimed loss: $144

Desired outcome: I would like a sincere apology and a refund of my $144.

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PDFFiller I was charged 93£ and i was still ony my trial days i was charget today i dindn`t agree with this

I was charged 93£ and on the app it shows i have 1 day left of a trial, and i was charged today. 22/11/23. I never authorized this annual payment, and i was still on a trial, i want my refund right now! My e-mail account : [protected]@gmail.com. Also they took from my wallet app, with the icloud email [protected]@icloud.com. I want my refund, i have never agreed with this annual payment, and on the app it says 1 day LEFT of my trial, so it shouldn't charge, i want my refund right now. I have my right i have never accepted per year to pay and i have the print that i shows that i still have 1 day left of trial.

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PDFFiller Unauthorized charge

I needed this service for a one time use, so I signed up for the free 7-day trial. The charge was $0 at checkout. However, while checking my account today, I noticed I was actually charged a $2 fee for some inexplicable reason. At no time was I notified of a charge, one time or other, except for the automatic renewal at the end of my trial. I signed up last night (less than 24 hrs ago) and have since canceled my trial, so I do not understand why the charge occurred in the first place.

Desired outcome: The cost if the unauthorized charge returned to me and no future charges.

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PDFFiller money taken from bank account

on the 19th 0ctober you took £118.64 from my halifax account id like it returned no where was i told about this charge and as a pensioner cannot afford to loose this sum of money am absolutely devastated by this i have contacted my bank and they have told me to contact you and give you a few days to respond to my email before ringing them back for any further action hoping for a swift result as was our christmas money

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Dear PDFfiller Support Team, I am writing to express my concern regarding an unauthorized charge on my credit card associated with your service. Two years ago, I discovered your website and was grateful for the free PDF editing features offered. I have only utilized the service twice, with the most recent occasion being two months ago. At no point did I...

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Hello, Today Oct 25, 2023, I was billed for an annual fee of $115.85 including tax to this website pdfFIller. I used it one time in September last month and thought I canceled the subscription that day. But sure enough, they decided to bill me this absurd amount. Please what is the refund process and whom can I call to be issued a refund? In the email...

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PDFFiller Supportpdffiller charge

I was charged $155.88 for the pdfFiller subscription. I ended my free trial but was still charged. Im not sure if my free trial cancellation went through but I am not using this service and do not intend to use it going forward. would like to request a refund my money and and cancel any ongoing charges. Please cancel my subscription if that hasnt already gone through. Thank you for your support and I hope to hear back from you.

Desired outcome: Refund and cancel subscription

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PDFFiller Unathorized credit charges

I was charged $96 by AirSlate via Venmo today for the pdfFiller subscription. I ended my free trial but was still charged. Im not sure if my free trial cancellation went through but I am not using this service and do not intend to use it going forward. would like to request a refund of the $96 and a cancellation of my subscription if that hasnt already gone through. Thank you for your support and I hope to hear back from you soon.

Desired outcome: Please refund

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PDFFiller unauthorized credit card charges

my account has been charged 2 times of 20 dollars. I bought the free trial and i rven cancelled it right then but now i check my bank account and money has been deducted from my account on aug 11 and sep 11 20 dollars.

please do something about it as it was not intentional at all and i have not even used the service in this time period. thank you and please resolve quickly

Desired outcome: Please refund my money

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PDFFiller Unauthorized Charge

I was charged for annual bill automatically, I want it cancelled and full refund.

Hello,

Thank you for your payment of $144 for a yearly subscription to pdfFiller services.

Your renewal has been processed, and your subscription is now paid through 09/25/2024.

Subscription ID: sub_1NjGlwLdoowt8wSlCkBXZQoa

Billing Information on your statement will show a charge "‍"

Please keep this email for your records.

Your next automatic renewal will be on 09/25/2024. To change payment method or cancel your subscription renewal, visit My Account.

Please note that in order to comply with local laws, we will start to charge and collect sales taxes starting from your next payment

Please note that in order to comply with local laws, we have started to charge and collect sales taxes. Please see your invoice for the breakout of these additional taxes.

Desired outcome: Full refund

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PDFFiller Unauthorized charges to credit card

We have been getting a monthly charge from this company and, to my knowledge, we have never used any of their apps or services (free or otherwise). I have no idea how they have been getting our information or charging our account. I don't even know what email this was set up under. We changed our credit cards last month for fraudulent charges, and it still got charged. There is no way I'm giving this creepy company any more information to fix it, either. I'm just going to keep reporting it as fraud. They have enough already. Everyone needs to STAY AWAY from this company. They are just a bunch of crooks.

Desired outcome: I want them shut down.

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
    Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number
    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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PDFFiller is ranked 41 among 310 companies in the Web Services category

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