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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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3:38 pm EDT
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PDFFiller PDF Filer Annual Charge

Hi,

Today on 23rd July, I was charged $144 for an annual subscription to PDF Filer, which I never intended to purchase. I initially used PDF Filer for a one-time service and did not authorize any recurring charges. However, I noticed the unexpected charge on my account, and I immediately canceled the subscription upon discovering it.

I kindly request that you investigate this matter and process a full refund for the unauthorized charge as soon as possible. I believe this is an unfortunate misunderstanding and trust that your company values customer satisfaction and fair business practices. was chargedd $144 for annual subscription which i never meant on buying. I was using PDF filer for one time only. I've cancelled my subscription so kindly refund my money

Desired outcome: Please refund

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Update by Smahmed
Jul 24, 2023 11:08 am EDT

Email is already sent. Looking for prompt resolution of this issue. Thanks

Update by Smahmed
Jul 24, 2023 2:10 am EDT

Still waiting for response and resolution for this issue

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Astral Gray
US
Jul 24, 2023 4:31 pm EDT
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The same thing happened to me here. I have emailed and will hopefully get a response as I have no money for the rest of the month now. This should be as clear as day given the times we live in. Please resolve both our refunds. My email is astralgrayuk@gmail.com

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8:44 am EDT
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PDFFiller Unauthorized charge!

Subject: Billing Issue with PDF Filler Subscription - Urgent Resolution Required

Dear Support Team,

I am writing to address a concerning matter regarding my recent subscription to PDF Filler. I signed up for what I believed was a free trial using a coupon code from Honey, expecting to have access to the service for a limited period. However, I was astonished to discover that I have been charged $196 for a year-long subscription immediately upon signing up. This has caused significant financial strain, as I did not intend or desire to commit to a full year of PDF Filler usage.

My primary concern is that I urgently need this issue rectified. I only required the PDF Filler service for a brief period of one week, and the unexpected charge of $96 has left my account in a negative balance. As a normal admin staff, I cannot afford such a substantial expense for a single PDF service.

Upon reviewing the billing page, I can confirm that nowhere during the sign-up process was it disclosed that I was agreeing to a year-long subscription. This lack of transparency is a significant problem, and it has resulted in undue financial hardship for me.

To reach an amicable resolution, I kindly request the following:

I have attached a screenshot of the billing page during the sign-up process, which clearly shows the lack of disclosure regarding the year subscription.

Your attention to this matter is greatly appreciated, and I look forward to a swift resolution.

Sincerely,

KhangHa Dentons

Desired outcome: Immediate Refund: I request an immediate refund of the $96 charged for the year subscription, as it was not my intention to subscribe for such a prolonged period.

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5:05 am EDT
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PDFFiller Unwanted annual service charge

I’ve been charged $144 for a yearly subscription that I don’t want.

I received an email 17/09/2023 stating “Thank you for your payment of $144 for a yearly subscription to pdfFiller services”

My Subscription ID: sub_1NJkqMFPKDixaf7dR6TSwimt

The money has been taken from my account so I assume I’ve given my bank details but have never heard of this company, have never used their service or indented to use their service.

How can I get a refund?

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Update by PWads
Jul 20, 2023 7:33 pm EDT

Received an apologetic email reply and refunded promptly (-£0.53) but satisfied with the response

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Tito budots
Manila, PH
Feb 24, 2024 7:42 am EST
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Hi just asking if PDFfiller fully refunded the amount?

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Joel Recio Hurtado
ES
Jul 17, 2023 9:29 am EDT
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The same thing happened to me on Saturday, I spoke with support and they told me that they are going to refund my money, I am waiting for the refund. I am from Spain and I had never seen this company, let alone subscribe to it.

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4:11 pm EDT
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PDFFiller Complaint

I tried pdf editor online for 1-3 days and then cancelled the trial. But they charged me 2 USD next day, and 2 USD one more time. I told them to stop charging they asked me to fill in a lot of information on my credit/debit card and I told them to stop the trial again. They didn't respond. And yesterday 7 July 2023 they charged 96 USD from my card without any notification for no reason. They are scammers 100% I checked reviews and there a lot of people who were scammed the same way as I was. This www.pdffiller.com just charge money without any notification and when they want.

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10:56 am EDT
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PDFFiller Unauthorized charge

I was charged on my credit card without it being authorized. It was a $1.50. I need that to be refunded. I have never used that service. I went on website after the charge to make sure I have not did anything on there. And I have never seen the website before so you can imagine my surprise at the charge. I don't even know how they got my charge card information.

Desired outcome: Refund

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2:49 pm EDT
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PDFFiller Unauthorised debit card charges

I've been charged R2035,27 for a service from Support PDF filler I never even subscribed to. This happened on the 30th of JUNE 2023 12.23pm. There was no email from support pdf filler to show that I even have a subscription. If this happened as a crime I would like your assistance in tracking it (If the service was bought outside of South Africa). Thank you.

Desired outcome: Please refund

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3:32 pm EDT
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PDFFiller Unauthorized credit card charges/overcharge

I had bought a plus subscription, which is 12 $/ month. I now see that I have been charged in total 347,86 $ this month!? 175,36 $ on the 26th of June 2023 and 175,62 $ on the 30th of June 2023 (today).

This is completely unacceptable (!) as my subscription has only been ongoing for a month. My subscription start date was on 05/16/23 and my subscription end date was on 06/30/23, so I have only had a subscription for one month. Even so, as stated, your website lists 12 dollars a month for a subscription, not this outrageous sum I have been charged twice, with only a few days inbetween. I demand an explanation and an immediate refund, or I will do everything in my power to let people know that you are stealing their money.

Desired outcome: I demand a swift refund for this, as it is completely outrageous.

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1:24 pm EDT
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PDFFiller Subscription

We were charged 144$ for a “free plan”. We would be willing to pay for this service, however, when we log into our account there is no subscription active because it says it’s free and we cannot change anything. We had to cancel our credit card because there is no way to get this “subscription” to stop. We assume it’s hooked up to our credit card but we are unable to tell. Company is very deceiving and NOT CLEAR.

Desired outcome: Stop charging 144$ for free subscription and delete our account.

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5:23 pm EDT
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PDFFiller *free trial* costs $144 dollars??

I arrive on this page to fill out a state department doc for a passport: https://ds11.pdffiller.com/apple-app-site-association?gclid=EAIaIQobChMIwpLn1qba_wIVGm6RCh0vuA7YEAAYASAAEgJInPD_BwE

After finishing, I am told there is a free trial and I just need to fill in my billing for after the free trial ends.

I AM IMMEDIATELY BILLED $144 WITHOUT MY PERMISSION.

Desired outcome: FULL REFUND OF $144 AFTER BOGUS FREE TRIAL PROMISE

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7:22 pm EDT
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PDFFiller Unauthorized Credit Card Charges

Requesting a refund for the account with the email dani.[protected]@gmail.com. I started the free trial a while ago and didn’t cancel because I didn’t think I’d get charged automatically after months and I never logged in the site after the day I signed up… Plus I got charged twice in a row, the same amount of money. Thank you.

ID: [protected]

Desired outcome: Refund

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8:17 pm EDT
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PDFFiller PDF filler charged me for a cancelled free trial.

Signed up last night for the free trial downloaded my document and then cancelled the free trial, all within about a minute. I have just looked and you have taken money from my account that I have not authorised you to do. I have contacted you via email also. Please get this sorted as a matter of urgency or you leave me no choice but to raise a dispute through my bank and visa.

Desired outcome: I want my money back

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12:09 am EDT
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PDFFiller Non-transparent billing

I signed up for a free trial last month and I was just charged $156. It's ridiculous that this amount was billed.

(1) There was no reminder email about the exact date that this would be billed. I registered on May 6 and on Jun 5 the bill was sent without warning. Because of the time difference, I had planned to cancel the subscription today thinking that this was the deadline. This lack of transparency is genuinely unacceptable.

(2) Even if I accept this lack of transparency on the billing date, the registration email did not in any way state that I would be billed an annual plan. I was under the impression that the monthly rate would apply and it is not acceptable to charge such rates without any clear statement. I have read every single email and none state the full amount that I would be charged if I didn't cancel the free trial.

Desired outcome: Please refund.

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Jerry Lodescar
US
Jun 06, 2023 1:47 pm EDT
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My name is Jerry S Lodescar

Why you charge $156.43 in my bank account

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7:09 am EDT
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PDFFiller Unauthorized charges to my credit card account

Name is Kaung Sitt Thu. On 24 May 2023 you guys charged my credit card for a subscription of 117.08 SGD that I never knew. I visited my account since I used the service and like pdf filler, there is no active or previous subscription. Please resolve this issue. It's immoral to take someone's else hard-earned money especially from student. Please resolve asap I got rents to pay.

My full name Kaung Sitt Thu

My email: [protected]@gmail.com

Last 4: 6883

Desired outcome: Money refund exact 117.08 SGD

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Update by Kaung Sitt Thu
Jun 07, 2023 10:36 pm EDT

I have received the refund. This matter is resolved. I'll consider using your service in the future and will help those with same confusion as I have.

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Update by Kaung Sitt Thu
Jun 05, 2023 10:59 pm EDT

Ah yes, the other account was also mine but forgot to deactivate. I wasn't aware about yearly charge, so I was surprised when they deducted that much money from me. I use pdf filler regularly, but yearly subscription was not in my mind.

Thank you for reply, I will update when the case was settled. Also, most people are complaining because when they sign up like me with their email, the annual charge wasn't clearly mentioned (It is at the bottom of the email.) I suggest you should highlight the potential charge in a more clear and noticeable manner straight from the sign-up stage or give us a notify email if the free trial is going to run out soon and ask for secondary confirmation. It's just a friendly advice but going through the whole angry customer process is not fun if the system remained the same.

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Update by Kaung Sitt Thu
Jun 03, 2023 11:04 am EDT

For a free trial and charge 84$ (117.08 SGD) without consent. Be warn these people are untrustworthy and misleading.

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7:36 am EDT
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PDFFiller Unauthorized charging.

I and a co-worker tried this app thru google. As advertised, it is a 1 month free trial. After registering and using the app, we immediately cancelled our subscription as we were made aware that we will be charged after the free trial period. There was a confirmation that our subscription was cancelled and that we can still use the app for a month. We registered on the 24th of April and a month later we received an email that a payment has been made. We were charged 144$ for a 1 year subscription which definitely we didn't made, as we cancelled our subscription within the day after we used it. We are requesting for a refund!

Desired outcome: Please Refund

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1:32 am EDT
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PDFFiller Refund never received

Hello,

Thank you for your payment of $96 for a yearly subscription to pdfFiller services.

Your renewal has been processed, and your subscription is now paid through 03/27/2024.

Subscription ID: sub_1MfOnELdoowt8wSl2boNx7Gm

Billing Information on your statement will show a charge "‍"

Please keep this email for your records.

Your next automatic renewal will be on 03/27/2024. To change payment method or cancel your subscription renewal, visit My Account.

Please note that in order to comply with local laws, we will start to charge and collect sales taxes starting from your next payment

Please note that in order to comply with local laws, we have started to charge and collect sales taxes. Please see your invoice for the breakout of these additional taxes.

Thank you for using after all they don't do refund

Desired outcome: Refund my money

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4:17 pm EDT
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PDFFiller Subscription id: dt72rh - cancel and refund my money

April 24th, I was bill for a full year for a TRAIL PERIOD! I WANT A FULL REFUND!
Hello,

Thank you for subscribing to the pdfFiller Annual Basic plan. Your payment has been successfully processed.
Your subscription details are as follows:
Username: [protected]@gmail.com
Subscription ID: dt72rh
Plan Type: Annual Basic, billed at $104.88 (tax included)
Next Automatic Renewal: 04/24/2024
Billing Information on your statement will show a charge "‍PDFFILLER.com"

You can now enjoy premium pdfFiller features that will enable you to edit, fill, and sign documents, collaborate with others, request digital signatures, fax, and much more! You can also find documents you may need by searching our library of over 10M documents and fillable forms here. To change your payment information, cancel, or upgrade your subscription, visit My Account. You can review the cancellation and refund policy here or by speaking to our 24/7/365 support team. Don't forget Download the pdfFiller app to access and edit your documents on the go, anytime, anywhere, from any iOS device.

Thank you for choosing pdfFiller, April 24th, 2023 I received the following email:

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yannn
Singapore, US
Jun 06, 2023 12:07 am EDT

I signed up for a free trial and I was just charged $156. It's ridiculous that this amount was billed.

(1) There was no reminder email about the exact date that this would be billed. I registered on May 6 and on Jun 5 the bill was sent without warning. Because of the time difference, I had planned to cancel the subscription today thinking that this was the deadline. This lack of transparency is genuinely unacceptable.

(2) Even if I accept this lack of transparency on the billing date, the registration email did not in any way state that I would be billed an annual plan. I was under the impression that the monthly rate would apply and it is not acceptable to charge such rates without any clear statement. I have read every single email and none state the full amount that I would be charged if I didn't cancel the free trial.

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YaYa0102
US
May 02, 2023 10:48 pm EDT

I thought I was suppose to be charged $8 a month, I was charged $102.71 just now, I need to cancel this subscription and I need a refund.

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10:23 pm EDT
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PDFFiller Payment

On April 24 I was charged 102.72 for a yearly subscription, that I did not want. I did not get a email saying that I was going to be charged for this amount all I got was a email after saying I was charged 102.72 for a yearly subscription. I signed up for the free trail (did not receive an email that my free trail was ending) and did not want the yearly subscription. I can not afford to be paying that out of pocket. I have already canceled my subscription.

Desired outcome: Refund of my money

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1:35 pm EDT
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PDFFiller Unrecognized charge BE CREFUL WITH THIS PAGE

I used pedffiller ONCE. I logged in with the free trial I believe it was the monthly plan. Of course you have to add your credit card numbers but I canceled my subscription right after I finished my task, however they still made a charge for 1500 MXN (around 80 dollars) which seems to be the price of the anual plan. Fortunately I realized after a few weeks and my bank helped me to get my money back really fast. I think you can still claim it before 180 days.

Be careful with this page, at first thought it was my mistake but reading other reviews i see It’s a pretty common practice of them.

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10:37 pm EDT
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PDFFiller Warning!

I just happened to be doing a search over my bank statements to look for charges and expenses from last year to write off on my taxes. I discovered this charge from over a year ago! I have never authorized anything like this! I would like to dispute with my bank, but I'm pretty sure that nothing will be done since it's been almost a year ago. Warning! Don't delay looking at your bank statements on a regular basis, to avoid the same thing happening! I feel like money, was just stolen out of my account for a charge I didn't authorize!

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Update by CandiceJP
Apr 19, 2023 10:39 pm EDT

Copy of the charge. $96.00!

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PDFFiller Unauthorized charge/Misrepresentation

I clicked a link for a free trial as it was available as an option under my account.

I followed the link and added my details for what I believed would secure my free trial.

Immediately I am charged $200 CAN.

This is not my intention whatsoever. I am a student. This is distressing financially. I intended to secure a FREE trial. For which it would cost $12 monthly going forward... The math doesn't even add up.

Desired outcome: Refund

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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15106 reviews
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
    Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number
    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
    100%
    Confidence score
    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
    More phone numbers
  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
PDFFiller Category
PDFFiller is ranked 41 among 310 companies in the Web Services category

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