Pearle Vision’s earns a 1.7-star rating from 133 reviews, showing that the majority of eyewear customers are dissatisfied with their purchases and services.
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rip off
Pearle Vision makes you pay the full price up front. Then, sometime much later, you get your glasses that are probably wrong. I paid $550, got the glasses 3 weeks later. One pair was right and one pair was wrong. The company has been "using" my money for 5 weeks and I only have one pair of glasses. Also, they do not order new frames. You purchase the ones they have in the store that you, and who knows how many others, have tried on. I'm still waiting for the second pair. I won't be going back again in this lifetime or my next !
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
I accidentally broke my glasses. They are 2 years old. I took them back to Pearle Vision and they wanted me to pay 50% off the current price to replace them. I simply don't have the money for this and they were not willing to budge and help me out.
The complaint has been investigated and resolved to the customer’s satisfaction.
What would make you think that after TWO YEARS they would replace your glasses? Do you think you can buy glasses and they will replace them if YOU break them...forever? 50% was a deal!
From: Juan Esquivel
Re: PEARLE VISION (BROOMFIELD TOWN CENTRE)
1285 E. 1ST AVE., SPC. A
BROOMFIELD, CO 80020
[protected]
I am to say the least very upset about the despicable business practices Pearle franchise located in Broomfield has, specifically the owner of this branch. I hope this complain helps arise the abuses this franchises has regarding clients who come to the store seeking services and leave with an empty packet, bad service and financially abused. I will detail my case because hopefully someone at a corporate level will do something.
Yesterday, I talked to the owner to whom I explained that my two kids needed an eye exam and provided my insurance information, she called back to tell me that it would be 10 co-pay for that particular service. I made an appointment for today and when they went there, the doctor started doing all kinds of exams without informing my wife and throwing my daughters contacts to the trash without my authorization and were given new contacts and a large bill to pay for services we did not requested or authorized. All this happened without an adult present when the kids were treated and without explanation what they were doing or how much it was going to cost.
All this was done when we only were requesting an eye exam that would cost us supposedly 10 per child (2). I tried talking to the owner and she would not talk to me, she kept talking to my underage kids and refused to talk to me but did gave them children a lecture about how all services needed to be paid in full at that time, I asked to speak to her on several occasions to get an explanation of services and she totally refused and demanded her money stating that that was no charity and all services needed to be paid for. I talk to someone named Chris and demanded an explanation for the despicable and abusive business practices and demanded a written document reflecting the service protocol and all she could provide was a copy of the application, she declined to provide the name of the owner. I am very upset to say the least of the abusive behavior of the owner and the irresponsible way she conducts business to make money of working families like us, I kept explaining them that our budget was the 10 dlls for the co-pay and they would not listen and she would not let my family out without paying. What really upset me is that my daughter only had a pair of contacts and they were placed in the trash by the eye doctor without approval and not having money to buy some until another 15 days.
Since the owner would not let my family leave without paying, we have to leave a check for services rendered and the prescriptions nor the items that came with service not given to my family. This lady acted very rudely to my family not only offensive and threatening but also rude; hopefully, someone can do something about these businesses that do not have integrity or respect for clients.
they were offering you a great deal. what did you want them to do after 2 yrs. have the girl pay for them for you? come on as for comments from dedd, wow you have posted a nasty comment on every pearle complaint. guess we dont have to ask where you work.
what adumbass you wore them for two years, I guess pearle vision wore them with you learn how to take care of your glasses
WOW! That Pearle Vision was bending over backwards to help you at 50% off! You wore them for 2 years- what do you expect? You should have jumped at that deal!
50% off a 2 year old pair of glasses sounds like a good deal to me. Imagine if you sold someone a shirt two years later they tore it and came back to you asking for a new shirt. Would you give them 50% off?
dishonest practice
I bought a pair of glasses from them. They stated they did not take my insurance, but would give me a discount. When I went in, I was very honest about what I wanted-a light frame, no decoration, and I wanted thin lenses and transitions that darkened. I picked the frames, and they were simple. I was told with my perscription and transitions they would be 496! As the frames were only 120, I didn't understand! I told them so. They told me it was because of my prescription.
I didn't think to try anywhere else-I neeeded glasses.
When I got the frames I realized they were not the ones I'd picked, but one more expensive. When told Pearle acted as though I was lying, even though my husband who had been with me verified they were not what I'd picked.
I won't be going there again. I'll find a place I can trust.
It should be pointed out they used to be good, but were bought by someone else 2 years ago.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bet you filed a claim with your insurance and got more money back you knew what you were getting you asked for apremium product as far as the frame I think your lying you tried the frame and could see the frame and you did"t like what you picked, just be honest and tell them I'm sure they would do something for you thats why our prices are going up because of people like you. try shopping around and you will see that prices are expensive for a premium product, if you go to one of those cheap eyeglasse shop you get what you pay then, then you can complain.
You asked for premium lenses with expensive thin material and Transitions. Why are you surprised that they were expensive?
Not getting the frame you asked for was bad service, but the fact that an expensive product is inherently expensive is not.
rude customer service
First of all they are very expensive. I have acute short sight from over 20 yrs and during my yearly eye exam, the doctor reduced the power on my lenses which was quite surprising in itself. And I had recently bought a new box of lenses and they were unopened and the lady at the customer service said I can bring them in and she would exchange it for the new prescription even though I had not bought it there. So, I thought I will be nice and instead of just exchanging, I will also buy another case from them. So, I went back a few days later and now there was a different lady who had no idea at to what to do. She listens to me and then goes over to the other representative at the desk and whispers in her ear as if I were making up a story. She could have said she cannot honor the earlier arrangement and I would have left. There was no need to make me feel like I was a scam artist. I do not owe them anything as I always pay in full. I am not going back there again, not even for my yearly check up. There are many others out there that can will treat me better. They lost tow customers in the process - both me and my daughter went there but will not go now. ANd now it has been a month of using the lowered power and I am constantly getting a head ache. So the optometrist (Michael Keating) who by the way is always reading novels, also does not know what he is doing. I do not want these nincompoops dealing with my eyes. Mr. Keating can read his novels and relax, he will not be getting my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
SCAM ARTIST! [censored]
negligent eyecare
My first complaint involved the disregard for my health and safety when the staff at this location incorrectly dispensed my contact lenses resulting in a ruined weekend, severe headache and placing me in a dangerous condition while driving my vehicle.
Secondly, and to make matters worse, many weeks later after having fallen several times, had special occasions ruined and enduring contact lense trial after trial, the end result is a refund check from the Doctor at this location as he has just advised me that my astigmatism requires a special lense. After having exhausted my time, efforts, physical well being and patience, he could not explain why he did not advise me of this after my initial exam. Perhaps he should have concencrated more on my eyecare rather than telling me stories about his wife and fishing trips!
After my first complaint I received a courtesy call from the Manager of this location and the District Manager for this area acknowledging my complaint but there has been no follow up to date. I would not recommend Pearle Vision and will make it a point to make others aware of the negligent care I received from their staff. I am in the process of arranging another eye exam for a second opinion not only to obtain the corrective lenses that I need, but also to support the fact that Pearle Vision was negligent in handling my eyecare needs.
DR, Plantation, FL
The complaint has been investigated and resolved to the customer’s satisfaction.
maybe you should get anew pair of eyes, if you knew and I"m sure doctor told you about this why did you get contacts why do people always blame other people for their mistakes, you knew you have had this astigmatism for years, you knew, your a liar, people always trying to blame someone else. [censored]
horreid customer service
I walked in to purchase myself and my daughers glassses, Stood around while the salespeople just laughed among themselves, as the owner stood in the back making eyes at one of the customers. Took at least 10 min for anyone to say can I help you. At this point I was disgusted and walked out the door. Horrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes, I soo agree, I just worked there for a short time, and let me tell you, They only care about themselves, Money, Money, Money Thats all they want, They hire kids, not adults that have great experience. They talk about all the patients, Lie, cheat..I would never trust anyone who worked there, To work there you have to be on their level, Being Just ### to people, I am and always will be an honest, hard worker with great customer Service, I would never stoop to that level just to have a job. They also cheat emplyees! The Doctors some are great some are so unproffessional, Yelling at staff infront of patients, and tring to sucker patients into all kinds of bull, Just to make more money. I dont know how the people who work there sleep well at night! I feel for all the people who have to stand before god oneday and say yes I Lied everyday just to make a dollar! ( They just need to close some of them down)
Their Custom Service is Horrid. They also seem very deceitful with their prices. Told my girlfriend and I that the exam would be $80, but after it was done we were charged $120? My gf never got her rebate. The eye examiner was focused on trying to get her to buy more contacts than she needed.
We also purchase glasses as part of a "buy one get one free" deal. Mine we're priced at $249, hers were of lesser value, but in the ends I was charged $550 for mine (Glasses & Lenses?) and $239 for hers. I'm assuming the lenses were $240 each?
Money's never an issue if customer service is great, but this place is (pardon my French) "###" and to anyone that's considering Pearle Vision...DON'T DO IT. [Speaking on behalf of the Northern Blvd Store in Queens, NY]
My advice is to go to a local store (no franchises).
lori s. weiss
on or about 12/23/08 I purchased prescription glasses at above named site for a value of $700, I have not been able to get my glasses, since the office is now empty and there is no notice of any kind. I would like to get my glasses or my money back
Read full review of Pearle Visionbroken lenses on my glasses
i purchased a pair of rimless glasses in june, 2008 from pearle vision. as of today, december 21, 2008 they have cracked 3 times. I do not have a job that is detrimental to my glasses, i do not do activities that would cause my glasses to break, i have had many other pairs of glasses that have not cracked, one pair that i have had for four or five years is the same type (rimless) but i have to still wear them because my new ones keep cracking. of course they will not repair or replace them for me unless i pay for them last month, november 2008, i paid 237.00 to have them fixed and today they are cracked again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Um...I know for a FACT you were warned that a rimless frame will cause damage to a lens UNLESS you have polycarbonate on the lens to make then thin. Obviously, the lens were too thick and heavy, thus putting more pressure on them due to the nature of rimless frames.
awful company
I had my purse stolen so I went to the Pearle Vision in Winnipeg, Manitoba to get a replacement pair of magnetic sunglasses, and was told I would have to order another set of frames to get the sunglasses. Oh! they would then give me 50% off of the frames and give me the sunglasses. Now call me crazy but I'm not about to pay $150.00 for a pair of sunglasses (my frames were $300); when it probably cost them $2.00 to make the sunglasses.
I'll never buy my glasses from them again. This is bad business practice and they have to stopped.
The complaint has been investigated and resolved to the customer’s satisfaction.
i complained earlier about my glasses purchases in june 2008 that have now cracked 3 times. the pearle vision person i spoke with today, december 21, 2008 has agreed that they should be replaced, so i wish to withdraw my complaint at this time
I purchased a pair of Revolution eye wear approximately two years ago. I hae misplaced the magnetic shade that accompained the eye wear. I have now found out that Pearle Vision does not carry this type of eye wear any longer; No representative has been resourceful to assist me. I have become discouraged with Pearle Vision. How may I obtain the magnetic shade? I had hoped to continue and patronize Pearle Vision, but I have not been treat well. Now, I will have to find a new optical center to take care of my eye needs. I will express non-service to friends and family members.
people always want something for free thats why our prices go up, I suppose pearle vision stole your purse
First of all ma'am, you're paying for the convenience of having clip-ons with your glasses. The company that sells those clip on sunglasses/glasses (most likely imf) does not sell the clips individually, and the frame must be sold completely. You're lucky that 50% discount was extended to you, at least you know how much you saved.
Secondly, it does not cost pearle two dollars to make the glasses, that's ridiculous. Lenses are expensive, the store has to pay for the frame, and then they have to pay shipping to get all of it delivered to the store. Before making a complaint, make sure you're well informed. I work for a pearle, and your complaint is certainly un-informed.
horrible service by ignorant employees
The frame on my glasses broke and Lenscrafters warranty of one year expired (by a month mind you) and said warranty only covers 1/2 of the original cost of the frames. So I decided to try Pearle Vision in Duluth. I walked in about a half hour after opening and was greeted by a young lady and within 10 seconds, the telephone rang and she had to answer it. A customer wanted to make an appointment and this call took over ten minutes because the young lady didn't have the proactiveness to boot the computer up and be ready when she opened. About five minutes in, the manager (a p0rtly-looking woman) walks in through the front door and walks right by me.
She finally gets off the phone and I told her I needed new glasses, she kept informing me that I should have an eye exam; however, I didn't want one. She then informed me that they no longer can read the lenses and would have to call Lenscrafters, she calls Lenscrafters and tells me they have no record of me, at this point I ask if they could just get me some frames, she went back to the exam issue again, tells me that Pearle Vision is not on my insurance plan, at this point I asked her "Is there anything you CAN do because the only thing I have heard was no, no, no, no, no just to buy a pair of $500 glasses or at least a $200 set of frames. The girl walks away sobbing and the manager walks up and indicates that I should not be rude to her employees (I can't really help it that she didn't train her employee to focus on being proactive and provide customer service.)
So I told the portly-looking lady that I am going elsewhere.
The first thing I did was to call Lenscrafters about my prescription and I was on file (guess the young lady can't spell either); however, I went to Shopko where the following happened;
1) The Shopko employee told me that I should just get a replacement frame only;
2) We found three frames that fit my lens;
3) She had the lens in the frame within five minutes;
4) The cost of the frames was JUST $79.00;
5) Their warranty is good for two years with a full replacement (not this 50% crap like at Lenscrafters);
6) The person understood proactive customer service (unlike the ignorant little girl who should be working the counter at Taco Bell); and,
7) My insurance fully covered the frames.
Bottom line, places like Pearle Vision and Lenscrafters are a joke. I'll go to the people that want my business.
Ester Huggins Duff spelled Pearle wrong.
I'm shock to see th AD. about buying a pair of glasses and a family member get one free well this far from the truth each person have to pay the same for only $325 (dollars) were given off the first pair.
When I spoke to the clerk he said I should of asked before although I had a coupon fron the Optician, the AD is still on television saying "But one pair of glasses and a family member get one free"
I will not be refering anyone I know who needs glasses to "PEARL VISION"
defective frames / poor customer service
On January 8, I purchased a pair of glasses for my 4 y/0 daughter. Despite treating them with kid gloves, they broke after only 6 months. They cost $300 to begin with so I was upset when I went back to Pearle and they told me that the glasses could not be fixed. They offered to sell me a new frame for 50% off. Why would I want another frame just like the...
Read full review of Pearle Vision and 5 commentsbeware of them
I also was a victim of Pearle Visions poorly done eyeglasses. I purchased a very pricey pair of Dolce and Cabana glasses in the 300+ price range which made me feel confident that there was no way anything could go wrong...well it did, and very surprisingly after the glasses were no longer covered under store warranty, about 3 months. The lenses on both eyes have so many cracks in them that I can't stand to put them on. I made a huge investment in Pearle Vision and I will not EVER do that again. I am pissed off!
The complaint has been investigated and resolved to the customer’s satisfaction.
don't shop pearle
I work for a former DOC now Pearle vision. Let me tell you, Pearle vision is horrible. Corporate is very unhelpful and the service and sales that Pearle vision has is just no good. Luxotica is the walmart of eyes. They only care about profit and could care less about customer satisfaction or product quality. luxotica owns Pearle vision, lens crafters, jc penny optical, sears optical, target optical, and now DOC, they also own Versace, ray ban, vouge, CK, D&G, and the list goes on. So guess what the only products they sell in their stores... Pearle vision only sells what luxotica owns. It’s the greatest scam ever. Pearle vision and luxotica are crummy companies with no moral compass.
The complaint has been investigated and resolved to the customer’s satisfaction.
We keep getting billed for a $22 balance from the Pelham, AL on Huntley Parkway Pearle Vision. This location has closed and we do not have a decent telephone number to talk about this bill, we need help! Please call us at [protected] to discuss this fake bill! Ben Bailey is the patient and his date of birth is 7/27/1959
Ben and Karen Bailey
An employee, RoShonda, called me at 5:30pm to let me know that my glasses arrived. I told her it would take at least 20min to reach the store. She said they close at 6 but would let someone know. I arrived at 6:01 and they were closed. I knocked and waited..no one answered. I could have received a call saying they were leaving.
Customer 11 years.
This was after communicating with her for two days. She knew I was leaving the country on Dec. 23. I just deserved the courtesy of a phone call or for her to have been up front and honest and tell me that they would be leaving at 6pm. I've been shopping at Pearle since 2007. Very faithful customer and really had to drive fast and far to get glasses that I needed on my trip. This all happened on Sat. Dec. 22.
Bought eyeglasses over $600 2 months ago has a broken hinge I guess you would call it they said there was nothing they could do about it said it would be okay will never go back again will never recommend them
I agree and disagree. I agree that luxoticca blows it up the butt HOWEVER, VSP is the true monopoly of the vision world. You can't make glasses in your own office UNLESS you buy THEIR LENSES and coatings at THEIR jacked up prices. You're forced into a crappy deal no matter what with the doctor looking like the [censor].
You're an [censor] for using online glasses service anyways. Then going to the optometrist at wal-mart to get the prescription. Way to rip off a hardworking doctor you [censored].
and I dare anyone to take thier glasses made at Pearle Vision and see how "close" the are to the legal tolerance, . or get your job threatened if you don't "pass off' defective product. In a job market today, . it's hard tohave to choose between feeding your family and swallow all your moral values. The "no surprise priceing", . why do they only list the prices of the most expensive lenses? No "basic" lenses are offered. Even on the exam, . you walk in expecting one price just to have the "standard" photos taken, . a test that the Dr wants done on everyone, . and they don't tell you it is and EXTRA cost, . nor do they include it on the price if you ask ahead of time. Oh, . and if the employee gets caught offering "basic" product, .. watch out. ANd why is the cost of an exam with insurance billed more expensive than an exam for somone who doesn't? Or "doctors in training" with out a licence to practice, giving you an eye exam? Sad some people work for that company because they want to eat. And, . for all those with "EyeMed" vision insurance, ... it's a way for your employer to make it SEEM like you are getting "real" benifits. Luxottica owns Eyemed too, . and the average price of glasses with Eyemed, . is ussually less than a $20 diff than if you just had walked in using the current promo.
Wow, if you really knew anything about your company you would understand what they own, what they license and you might understand what direction they have always moved towards>>>>*drum roll* Customer service and Associate Satisfaction! I have never worked for a company that has strived to train and develop their assocates to the best of their potential.
Yes, that's right, They provide the tools and training and its up to YOU to use what information they have given you.
To me, it seems you have a very poor view of self accountablity. Blame all others before we check do a reality check to see if we are actually the problem not the solution.
How can we make a difference to help better our workplace? our Job?
Challenge the process in a productive way. Ask that question to yourself. Then come up with a viable obtainable way to make it work.
Think about what you say before you say it. Become the answer not the Problem.
kk Have a Nice Day :)
I agree with the previous comments stated about you. How awful of you to post such lies about your company! In this economy you are lucky to have a job and Luxottica is an amazing company to work for! If you hate your job so much, why are you there? Im sure there are a lot of people out there who would love to have your job.
I'm glad animals are dying.
I like my steaks rare, but I'm no vivisectionist.
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Overview of Pearle Vision complaint handling
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Pearle Vision Contacts
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Pearle Vision phone numbers+1 (800) 937-3937+1 (800) 937-3937Click up if you have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have successfully reached Pearle Vision by calling +1 (800) 937-3937 phone number Click down if you have unsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number 0 0 users reported that they have UNsuccessfully reached Pearle Vision by calling +1 (800) 937-3937 phone number
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Pearle Vision address4000 Luxottica Place, Mason, Ohio, 45040, United States
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Pearle Vision social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 19, 2024
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I am writing to you to tell you my experience with Pearle Vision in Reynoldsburg. Firstly, I have never purchased glasses anywhere except Lenscrafters, where I’ve never had even the first problem and received my glasses in two hours. My last purchase was in 2005 and I purchased no-line bifocal l lenses and blue Armani frames. The total cost was $485.00
I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free, ” and should have realized that this offer was too good to be true.
I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:
1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.
2nd Time-to return the first pair, I could not see out of them.
3rd Time-to pick up both pairs of glasses
4th Time-to return both pairs of glasses, I could not see out of them. After much time spent, it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card.
As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices.) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free. What a rip off!
I think Pearl e Vision represents the despicable side of American business. Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online. If I can even prevent one other person from being ripped off, my job will be complete.
Any optical business, except for the online companies, uses off-the-shelf frames. They are cleaned, disinfected, and any screws or bad adjustments are fixed in the lab. This is not specific to Pearle Vision.
Most also make you pay up front. Why should they tailor-make a product for you for free that they cannot sell to anyone else if you don't come in and pay for it later?