Pepe Jeans’s earns a 1.0-star rating from 6 reviews, showing that the majority of denim enthusiasts are dissatisfied with their apparel.
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Shirt
VERY BAD behaviour and nit provide bill and collect the cash and not return shirt HARPREET SINGH BRAR [protected]
Desired outcome: BILL NAME BILLA
Refund request for paid but undelivered order ignored
Hi,
On January 12th I ordered a pair of sneakers from Pepe Jeans London website and on Monday 25th of January I received an email and SMS message from DHL that my order will be delivered by 6 pm that day, but I still haven't received it.
I saw that on DHL's tracking page the order is marked as delivered, but it wasn't, at least it wasn't delivered to my address.
I am currently working from home, so I was home whole day that day and there was no buzz on the door and no delivery. They delivered it someplace else.
I have written to Pepe Jeans customer service three times and sent messages to their Facebook page, but I received no reply from them whatsoever. I asked them to resend the order or refund it. But no one even got back to me.
I then wrote to DHL and they replied to me and tried to track down the order. Their driver even came to see me, but my parcel is lost. It was mistakenly delivered somewhere in my neighbourhood and someone probably took it.
The address I provided was correct and easy to find: 138 Leona Apartments, Honeypark, Dun Laoghaire, A96KTK3, Dublin. I even provided the aircode which is very precise.
I paid for my order 62 EUR and I want a refund. My order number is: GE932607762ES
Pepe Jeans is required to reply to me and to refund my order, but they completely ignored my emails and never replied to me.
This is the reason I write to you in hope you might be able to help me get my money back.
I am attaching to this message screenshots of emails I sent to Pepe Jeans.
Thank you!
Kind regards,
Snjezana Beronja
Desired outcome: Refund
defective shoes
I am writing to you to complain about a pair of shoes I have bought for my husband from your firm, whose shoe insole apparently is defective. The glue used in the insole is melting and, unfortunately, it is coming out. Therefore the shoes have become sticky and they are undoubtedly inappropriate for my husband to wear. The shoes are almost unworn since my husband has worn them twice in two years.
I am attaching the photos of the shoes and I am willing to mail you the shoes to examine them.
You are to decide what should happen.
I am looking forward to hearing from you as soon as possible.
Amigdalitsis Argyro
Is Pepe Jeans Legit?
Pepe Jeans earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pepe Jeans. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Pepe Jeans's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Pepejeans.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pepejeans.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Pepe Jeans as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Pepe Jeans have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Pepe Jeans website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Pepe Jeans and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Pepejeans.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Pepe Jeans has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
They reply very slow and no jacket or refund
Don’t buy from the website www.Pepejeans-uk.net. I ordered jacket from them and the sum was about $180. After several weeks these ### delivered completely different jacket. I returned it and waited 2 weeks, but no one replied my emails. Finally, I got the response that all such jackets were sold out, but they promised refund. I haven’t received it and have no idea what measures to take now. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
Sensors
when i was in paris i bought two t shirts at a pepe jeans store...the lady forgot to take off one of the sensors i didn't realize this until after i got back to america. none of the stores that i have been to have been able to get it off
i have purchase 2 jeans from Pepe jeans store nirman vihar new Delhi India
one is ok but the other one got color fading issue & torn in belt loop its not been six months . when i was visited to store regarding this they ask for the bill, unfortunately i have lost the bill
No network
Dear Airtel,
My name is Murali Manohar Bhati Working as Store Manager in Pepejeans-LONDON and store is located at Banjara Hills Road No - 2 Opp L.V. Prasand Hospital.
Monthly Foot walking in our store will be around 8600 in which 60% that is 5160 will be airtel users, But as soon as they enter in to our store the network will be down and it will showing on display EMERGENCY CALL OR NO NETWORK .Let me mention that, In our store all the other services like IDEA, VADAFONE, BSNL AND RELIANCE NETWORK WILL BE SHOWING FIVE SINGLES ACCEPT AIRTEL.
I have spoken to your CUSTOMER CARE FROM THIS NUMBER : - [protected] and i have told that within 2 or 4 days your problem will be solved, But noone call me up and no one came to our store and i have given my store number also which is 040-[protected]. Below are the details : -
1) [protected] (complaint number) on 19/03/2008.
2) [protected](complaint number) on 21/04/2008.
3) [protected](complaint number) on 26/04/2008.
I have spoke to one of the team leader who has promised me that with 4 working days your problem to solved, Still no response from him.
PLEASE UNDERSTAND THAT THIS NOT A PROBLEM OF ONE CUSTOMER IT IS A PROBLEM OF 5160 CUSTOMER HOW ARE COMING TO OUR STORE.
I REQUEST YOU TO LOOK IN TO THIS ISSUE AS IAM FOLLOWINTG THIS FROM 48 DAYS.
Thanks,
Murali Manohar
I bought a jeans in month of January but in first wash the tag of jeans leaked its colour and spread all over the jeans ... pls solve my issue its not to be done such expensive jeans remain its colour...!
i bought 2 pair of jeans one month ago now after only a month after its waiste has become 35 from 32 i cant use them anymore its really sad as i always dry clean my clothes! the clothes i bought were from mm alam's levis outlet lahore punjab
Pepe Jeans Reviews 0
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Overview of Pepe Jeans complaint handling
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Pepe Jeans Contacts
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Pepe Jeans emailsstore@pepejeans.com100%Confidence score: 100%Support
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Pepe Jeans addressLaureà Miró 403-405, Sant Feliu de Llobregat, Barcelona, 08980, Spain
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Pepe Jeans social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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