Performance Health USA review: Ultimate green tea scam! 251

They keep sending me bottles of Pure AcaiBerry they were supposed to send me a free sample, and they keep charging my Amex, I want to be reinbursed and also to stop billing me.

This is interesting, but I think the information is wrong. York Galland doensn't own a company by the name of Performance Products.

receivd trial order but did not order the monthly shipment they are billing me for this product I did not order trying to cancel is imposible.I am not a computer wiz.HELP

You need to refund all monies debted from my account. I did not
order these supplies. When you shipped them to me I promptly
returned them. Please refund all debts on my account and close
it for future use. Zelda Porter

i requested the free sample had to be billed for shipping with my credit card they charged my credit card 79 dollars 76cents how do you get your money back and stop futher tranctions from these thieves

I have the same problem sent for the free stuff and keep getting the pills and the huge bill...the numbers listed don't help. stop this...

Not only did this company bill me without mypermission but they cae back after I contacted them and returned their merchandise that doesn't work by the way and they billed me again and i don't even have any further dealings with these people. I want to advise all who read this not to give them any of your information and if you wat you cn go to Walmart and buy the exact same pills for 9 bucks.

I too am receiving these unwanted pills and don't know how to stop them.

wish i had found this site before i ordered!can't stop the orders and there's no way to communicate with them--sent a letter to orem utah which is where my order came from--had to block my credit card--can't believe no one has shut them down yet!

I received a sample of the Pure Asai Berry capsules and from then on receive shipments and are charged to my credit card. No invoice in the package, no one able to call and cancel.

I just like the person before me, figured if Oprah endorsed it, it must be good. The website I visited said the 30 day sample was free but I needed to send $4.85 to cover postage and handling. Well the very next day $44.85 was deducted from my account. I managed to get their number and I've been calling for two days now with no luck. I keep getting the stupid recording saying the due to a large volume of calls my call cannot be answered and to try again latter. I want these people prosecuted! Give me back my Money Now!

> We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
>
> We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
>
> We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

i ordered a sample of acai pills and paid for shipping
and handling and that is all i approved. then i
recieved two bottles without authorization and
it was deducted from my credit card.this
company is a fraud

Help,
The same thing just happened to me. I ordered a sample of the acia berry tablets for $4.95. and have just been charged $75.00 on my debit card.
Thanks!
Janice Massey

Same thing that happened to all the other. Casn anything be done?

Company information:
Performance Health USA,
PO BOX 971090
Orem, Utah
United States

I ordered the sample Green Tea pills for appox. $3.95. After the order was placed I received an email confirmation where it stated I would be charged. No where when ordering was there an accepted statement saying I would be charged on a regular basis for $79.95. Immediately, I emailed the company stating I did not ask for a monthly supply and to stop the process. My account was billed anyway. I received an email after speaking with the company on the process of returning the pills once they arrive (see below).

From: Performance Products Customer Service [mailto:bssusupport@aol.com]
Sent: Monday, March 24, 2008 1:31 PM
To: ******
Subject: RMA Request

******* Johnson,

This email is in response to a request for a Return Material Authorization Number. Please include this form with your return and write your RMA number on the outside of the package. RMA number: [protected].
Please return product to:

Performance Products USA, LLC, PO BOX 971090, Orem, Utah 84097, United States.

Please print and sign the following short form:

Name: ****** Johnson
Address: *******
Product: Home Delivery Plan
Reason for return: cust. does not want product
Signature: _______________________________________________

I followed the instructions and sent the product back and received confirmation from Fed Ex that the package was delivered and signed (see below).

June 20, 2008
Dear Customer:
The following is the proof-of-delivery for tracking number *********000006.
Delivery Information:
Status: Delivered Delivery location: 3549 N UNIVERSITY AVE
STE 375
Provo, UT 84604
Signed for by: SMCQUIVEY Delivery date: Apr 11, 2008 14:45

I have sent several emails and can not reach anyone by phone. I see this was a complete scam and will be taking this a step further. I think they messed with the wrong person this time.

Sent for a free sample, less $1.80 shipping. Have received two unsolicited monthly supplies. Cannot find number to call and cancel and cannot find website.

This is a TOTAL RIP OFF. I requested a sample and not my bank account is being RAPED by this company for a product I wanted to TRY...not receive monthly.

Went to GOHELPNOW.com and submeitted reequest for refind and cancellation of my " subscription"...

CAll your credit card company as well and BLOCK any further charges. THIS COMPANY IS TOTALLY BOGUS

this company is charging my card 'unauthorized' for these acai ? pills... how can I cancel this?

I keep getting orders that I did not authorize or ask for. I had money deducted from my account for $74.76. Either I get my money back and you stop sending me these pills, orI am going to contact the Ohio Attorney General.

To all of you out there that have been scamed by performance health usa.

I did alot of digging and found this web site http://gohelpnow.com
This brought me to a cancellation page and it was a couple of clicks and i received a cancellation email in 3 min. I hope it sticks but I am glad I have it in writing

Try it best of luck

I sent for a FREE sample of AcaiBerries, paying $5.87 for shipping & handling. Since then, our Mastercard has been charged $74.76 two times for 2 orders that I have NOT ORDERED. There is no return address on the package when sent. We have contacted our Mastercard and asked that they no longer accept this charge from these scam artists !

I looked at the terms and conditions and it dose explain how to cancel and get a refund. How would have guessed that all you had to do is read.

I should have read the terms and conditions it was my fault.

I didn't know that I was going to be charged and shipped out more of the product. I called and was instructed to go to the website. That is where I found all the information I needed. To cancel and why i was getting charged the home delivery plan. Well if I order anything else for the internet I will read more carefully.

Like many people I did not read the terms and conditions well I guess you have to be smarter than the average bear to find the terms.

When I read the terms and conditions that were in the site were I ordered the sample it did state that I had 30 day to get the product back to them in order to get a refund I had to pay for the shipment which was like $2.89 to ship it back to them, but it go there on time and I got my refund. So as long as you sent them the product back on time you will get your refund. Well I think in the terms it said that you can only send one unopened product for a refund. All you have to do is read the terms and conditions.

I read the terms and conditions that were provided on the website were I ordered the sample because I have been scammed in the past. After I read them I did order the sample and I think the product works. It may not be for everybody. If you have questions about how to cancel just go to the terms and conditions.

I ordered a free sample of a product from Performance Health USA. I received the sample and then received 2 shipments of the product. I did not authorize these 2 shipments. They have billed me $74.95 each time. I called their number, [protected], and was told to go to their website, www.gohelpnow.com. This is not a good website. I want these shipments to stop and want my money back. What do I do to resolve this matter ?

I think that if everybody would read more carefully we would not get in so much trouble

What I have noticed that there are many companies that sell the Acai berries, green tea as well as other health products. I kind of felt bad to silly when I contacted the wrong company. So what I did was to make sure that I did have the right company first. When I found the right company I go everything straightened out. They explained to me what the charges were for and they were very nice to let me know where the information was found. After reading the terms and conditions with them I understood and cancelled. They also let me know that every customer could cancel out of everything online.

I should have read the terms and conditions

I guess i shoud have read the terms and conditions.

gohelpnow.com is the site were I got everything taken care of

I ordered the sample and like many people did not read the terms and conditions that were on the website that explains the home delivery plane and how to cancel and get a refund. I guess that was my fault.

I agree totally with this person, about getting ripped off, and taken advantaged of, and a company taking money that has not been authorized to be theirs to start with. When is this going to stop? Who is going to stop this absurdity?

It was my fault for not reading the terms and conditions.

I checked out the terms and conditions and what you know all the information was there that I needed to cancel and how to get a refund.

I shoud have read the terms and conditions.

I cancelled and changed my credit card and have not taken the pills after searching the internet for a cancellation place...and couldn't find it. They have send me a few e-mails now begging me to resubscribe..LMAO
However, I did find a 'support line...
here is the address: https://gohelpnow.com/?pl=acai