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3.0 4 Complaints
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Pet Express Complaints 4

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3:54 pm EDT
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Pet Express scam pet delivery service

The service and the puppy seller scammed me. They used louie manaton out of clawson michigan 48017 (Seller) and hamish daquan also out of clawson michigan 48017 (Pet chauffeur/delivery express delivery service) as the western union payee information. They promised delivery of a welsh corgi puppy sold through purebredswelshcorgies.net (Website is still up! Even though reported many times). The only communication was through email and texts.

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9:24 am EDT
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Pet Express fraud pet delivery service

We bought PUPPY online from breeders under the name of Kerry Roussel ([protected]@yahoo.com) and wired 410 sterling to Western Union address in Wick Scotland
payment details:

Destination: Wick, Scotland
Amount in words: 475 euro
Receiver : First name :Scott . Last name : Hernandez
Address: Burn st. Wick, Scotland

We then received an email stating that the puppy required insurance prior to delivery under the name of PET AIR EXPRESS

The payment details were as follows:
Name...WAMFOR PATRICK
Location/ country...Cameroon
Address...12 deans ave.
City...Douala
State...Littoral
Zip code...00237 .
Test Question...What colour
Answer...white
On investigation we found this company to be a fraud

We did not send the money and contact the puppy owner for a full refund
We are still waiting for a refund.
DO you have any advice?

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rrnegley
Princeton, US
Apr 06, 2015 5:40 am EDT

I just got scammed by the same company. But I lost 550 dollors. I refused to send anymore. The wanted 2000 for a special sipping crate. I reported it but know I'm not getting a refund

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4:24 pm EDT
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Pet Express $325 shipping for free [censored]zu pup

A beautiful shih tzu pup was for free (via [protected]@yahoo.com) in East York, Ontario and was registered and ready to ship by Pet Express Courriers (spelling issue). Just send $325 to address matching a complaint seen on this website. Pet Express Courrier website does not exist. Couriers number is somewhere in Manitoba, Canada and they promise to deliver them to your door. When its know that US Customs/FDA will hold an animal for 3 wks or more required for international trade of animals.

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Is Pet Express Legit?

Pet Express earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Pet Express stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Pet Express's reputation as a trustworthy leader in their field. Customers can rely on Pet Express's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Pet Express. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Pet Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pet-express.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pet-express.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pet-express.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pet Express.

However ComplaintsBoard has detected that:

  • Pet-express.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pet-express.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pet Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:45 pm EST
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Pet Express selling online parrot spam

There is a online advertise abt "african grey parrots available for free adoption this xmass‏' from< [protected]@gmail.com> that he is giving his parrot free for adoption and i hv to pay 275 CAD to courrier only after they come at my door step.but after having all my contact info they r demading this amount right now via money gram at this (NAME;...MRS KELLY ANDERSON
COUNTRY...CAMEROON
TOWN;... DOUALA
TEST QUESTION...WHEN
ANWER...TODAY) and giving comapny info (CARRIER DETAILS(person bringing the bird over to you today in the evening around 7.45-8pm your time)
Name of carrier...Mr Karl Peterson
Agent Number...AFID .8655
Flight and
Details;... (NOT ACTIVATED)until payment is comfirmed).the also called in v bad english insist to payment, that i am never gonna do.

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Jenny Begg
Omeo, AU
Jul 01, 2009 2:47 am EDT

1-7-09
I have had a similar experience this time they used the name Pet relocation Professionals world wide pet carrier and as I am in Australia it was the Sydney branch.The birds advertised were 2 African Greys for free due to owner Sandria Manu having cancer and no longer being able to look after them, after numerous emails was organized to have them delivered from her place(supposedly Sydney)to me in country Victoria, again the courier would only accept payment via Money Gram to country -Cameroon
Name of carrier was Mr Denis Parker
Agent no.AFID.8655
Luckily living in a remote area there is no Money Gram office anywhere near so I did not pay anything

B
B
been had bad
Marcellus, US
May 14, 2009 8:07 pm EDT

05-14-2009
As above I have had a simular experience, with Pet Express Courrier service also using name USA Pet Courrier and French Pet Moving Services OH branch-manager: Mr Holman Gold, SAT Line:[protected], the're e-mail:usa pet courrier@consultant.com
A gentleman name Christain Malik (his e-mail is:
christianmali@gmail.com)posted 2 free Macaws because he could'nt take care of them anymore. Several letters back and forth very detailed about birds. Agreed to pay shipping from OH to MO was fair price. The birds were to be delivered to my door step
by 12:45am. But they got held up in Indianapolis IN
Needing insurance and vaccine, so more money. I checked out the insurance(VPI Pet Insurance) is a real buss. I contacted them(to late)they do not write travel policies. And this money was to be refunded back to me when birds were delivered. Now they say that customs won't release birds till I pay for document saying I am the owner(a lg amount) I refused.
I ask for number of customs, I was givin four, all SAT:
[protected], [protected],
[protected] and [protected]
Then I ask for the address it was N.Meridian St
& r w-bth St Indianapolis In. Meridian is real but the
other is not. I told them that I would come & pick up bird from them, they got all excited said if money wasn't there in 30min birds will go into quarantine so I should just pay. I did not.
(All money was sent through western union)
lst. flight plan:Name of carier:Mrs Donns Christopher
agent# AFID-8655
airline:Air France Air Ways
arrival at my door step
BE AWARE THEY SEND PAPERS THAT LOOK REAL

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Overview of Pet Express complaint handling

Pet Express reviews first appeared on Complaints Board on Dec 16, 2008. The latest review scam pet delivery service was posted on Sep 4, 2017. The latest complaint fraud pet delivery service was resolved on Jul 31, 2009. Pet Express has an average consumer rating of 3 stars from 4 reviews. Pet Express has resolved 2 complaints.
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  1. Pet Express Contacts

  2. Pet Express phone numbers
    +1 (866) 738-6683
    +1 (866) 738-6683
    Click up if you have successfully reached Pet Express by calling +1 (866) 738-6683 phone number 0 0 users reported that they have successfully reached Pet Express by calling +1 (866) 738-6683 phone number Click down if you have unsuccessfully reached Pet Express by calling +1 (866) 738-6683 phone number 0 0 users reported that they have UNsuccessfully reached Pet Express by calling +1 (866) 738-6683 phone number
    +1 (415) 821-7111
    +1 (415) 821-7111
    Click up if you have successfully reached Pet Express by calling +1 (415) 821-7111 phone number 0 0 users reported that they have successfully reached Pet Express by calling +1 (415) 821-7111 phone number Click down if you have unsuccessfully reached Pet Express by calling +1 (415) 821-7111 phone number 0 0 users reported that they have UNsuccessfully reached Pet Express by calling +1 (415) 821-7111 phone number
  3. Pet Express emails
  4. Pet Express address
    100 North Hill Drive, Suite 17, Brisbane, California, 94005, United States
  5. Pet Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Pet Express contacts

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