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Pets At Home
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Pets At Home Complaints 1

ComplaintsBoard
W
6:30 am EST

Pets At Home not impressed

Frankly, they could be better, if they tried much harder.
Their weak point is their customer service, of course. I can't say anything negative about stores, products, and quality.
I ordered an item for my cat and it wasn't delivered on time. So I called their customer support and asked hat happened. They said that the item was on back order and offered me an alternative. I refused. They said I have to wait for too long and I shouldn't reject what they offer. But I did it again. Because I ordered a certain item for reasons. Probably, my answers made her angry and she said: oh well, not going to beg you, sit and wait forever. And then she hung up.
So customers treatment leaves much to be desired.

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Is Pets At Home Legit?

Pets At Home earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pets At Home to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Pets At Home is known for their high standards and safety. If you're thinking about dealing with Pets At Home, it's wise to check how they handle complaints.

We found clear and detailed contact information for Pets At Home. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Petsathome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Petsathome.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pets At Home as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Pets At Home have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Pets At Home and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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Overview of Pets At Home complaint handling

Pets At Home reviews first appeared on Complaints Board on Dec 14, 2017. The latest review not impressed was posted on Dec 14, 2017. Pets At Home has an average consumer rating of 1 stars from 1 reviews. Pets At Home has resolved 0 complaints.
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  1. Pets At Home Contacts

  2. Pets At Home phone numbers
    +44 800 328 4204
    +44 800 328 4204
    Click up if you have successfully reached Pets At Home by calling +44 800 328 4204 phone number 0 0 users reported that they have successfully reached Pets At Home by calling +44 800 328 4204 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number 0 0 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number
    General Enquiries
    +44 800 015 9158
    +44 800 015 9158
    Click up if you have successfully reached Pets At Home by calling +44 800 015 9158 phone number 0 0 users reported that they have successfully reached Pets At Home by calling +44 800 015 9158 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number 0 0 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number
    Insurance Enquiries
  3. Pets At Home emails
  4. Pets At Home address
    Epsom Ave, Stanley Green, Handforth, England, Cheshire, SK93RN, United Kingdom
  5. Pets At Home social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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