Menu
For Business Write a review File a complaint
PetSmart Customer Service Phone, Email, Contacts

PetSmart
Reviews and Complaints

www.petsmart.com

Learn how the rating is calculated

4.3 20 Reviews 641 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PetSmart Complaints 641

ComplaintsBoard
A
4:30 pm EST

PetSmart animal cruelty

Leaving reptiles to die and killing them is unacceptable. I won't be shopping at Petsmart anymore. Petsmart deserves to be boycotted for their cruel and negligent treatment. Any company that profits from purchases made by people who love and care for animals should be ashamed of letting animals in its care die at all, much less in these horrific circumstances.
Petsmart should not sell any animals under any circumstances. They and their employees are clearly not capable of caring for any living creatures!
https://www.youtube.com/watch?v=xsR-pvUFT3Y&feature=share&fbclid=IwAR3wm4lVx27QcVRV96eESj-_46Qji9pPAUCVHJU9OKtCa-rcrxMD2eIQ0pc

Read full review of PetSmart
Hide full review
ComplaintsBoard
U
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

PetSmart online service and orders

I tried to process a Black Friday order online with PetSmart. It wouldn't go through on their website. I contacted them to report the problem. However, the discounts were over. They offered me 10% discount on my next order. That is nothing on what I was going to save. They wouldn't even honor the Black Friday prices. I'm not happy with the customer service I received from there. They didn't seem like they cared. They just lost a loyal customer.

Read full review of PetSmart
Hide full review
ComplaintsBoard
P
4:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our puppy went for grooming, not properly cleaned and bathed. Once we brought him home, we noted blood coming from his back side. We noted him bleeding from his buttocks. We complained to the store took the puppy back, all they said was it was a scrape not a cut. There was no sympathy or ownership of the concern we had. The store manager came acro...

Read full review of PetSmart
ComplaintsBoard
M
2:26 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Paid for a six-week Beginner training course Wednesday evenings at 6pm. First week: there were eight dogs (some owners were told there would be a four-dog maximum). The dogs ranged from 4 huge barking dogs to much smaller dogs. It took forever to calm the dogs down enough to even hear the instructor. She showed us how to get your dog to sit and to make sure...

Read full review of PetSmart
ComplaintsBoard
S
8:09 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Yorkie has an appointment with Haydeen the groomer. I get to Pet Smart the groomer left the room and then another groomer came to greet me. Someone I've never seen before. I left the Yorkie recieved a call later about 2 hours. I arrived my dogs nails were still over 1 inch long and the anal shave wasn't acceptable see pictures attached. Groomer stated she did the best she could.

View 0 more photos
Read full review of PetSmart
ComplaintsBoard
A
10:14 am EST

PetSmart grooming

I took my great dane in this morning to get nails trimmed and a bath. The lady checked him out took jim back and I left. I got a call 45 minutes later that they couldnt give him a bath due to a laceration on his right front leg. He didnt have the laceration when I left him and was still bleeding when I got back to pick him up. I believe your employee hit him with nail clippers. I had to take him to the vet and he had to get staples to close the wound. Of course your employee denies any wrong doing. Now I have a vet bill.

Read full review of PetSmart
Hide full review
ComplaintsBoard
H
6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took my puppy to the Petsmart groomers for the first time after using the vet Banfield that is in their store and always leaving happy, I figured the service would be just as great. Unfortunately, that was not the case. I contacted them after he had been there for about 3 & 1/2 hours for them to tell me he was ready (which I never got a call for) and came...

Read full review of PetSmart
ComplaintsBoard
C
10:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently took my 6.5 pound yorkie to the Petsmart grooming in Lutherville Md. to get a haircut/grooming. I received a call from the Manager at this location stating that they were unable to complete the grooming because my yorkie kept licking the groomer and trying to lick the clippers. The reason I'm upset is because I paid 30.00 for a bath and a nail...

Read full review of PetSmart
ComplaintsBoard
P
7:06 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We made an appointment to get our two dogs name Coco & Yuki a hair cut Coco's hair cut went fine but Yuki a malteese had a incomplete hair cut half of his body and legs were cut but the other half was left alone long. The groomers came back to me with Yuki and said we can't continue his hair cut because we THINK yuki has ringworms . I ask the groomerrs if...

Read full review of PetSmart
ComplaintsBoard
S
12:40 pm EDT

PetSmart beta & cats

I went into this store excited to see the cats & find a new Beta. The cats/kittens seemed sedated, touching their paws or calling to them did nothing. I own 2 cats & know that touching paws gets a reaction.
As for the beta, I was so upset & disgusted by what I seen that I should've taken pictures. We seen 5 dead, 4 laying on their sides on the bottom, & 3 floating on their sides on the top. I was angry to say the least but voicing my opinion there would not have went well.
Not that this will do much or affect your company but without people your company goes to [censored], the more people that know, your customers will slow.

Read full review of PetSmart
Hide full review
ComplaintsBoard
C
8:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2 days ago, at 7pm on a Friday night, I walked into this PetSmart not thinking much about finding a kitten to call my own. 3 weeks ago I lost my one tuxedo to renal failure, leaving her sister all alone and my folks and I devastated. We went in search of a friend for her sister this past Friday, looking at the Hearts Alive shelter for kittens...but we...

Read full review of PetSmart
ComplaintsBoard
T
3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PetSmart grooming: bath, furminator treatment, nail trim.

Our Shiba has been to PetSmart twice for grooming- both times she has ended up in the vet for skin infections! We thought the first time surely couldn't be related to PetSmart and we thought it was something in the change from our move or possibly from a trip to the beach. Well, we just went for the second time- she came home smelling unclean and began chewing and scratching. We put a cone on her and gave her an oatmeal bath- nothing helped. She now has several bald, raw, and inflamed areas and is on steroids and an antibiotic. She hasn't been anywhere except home and PetSmart and it's THE SAME skin infection and issues she had immediately after the last grooming they did. The vet said possibly the groomers rushed, trimmed too closely, knicked her, or used dirty tools- or a combination of those issues. Over $100 to PetSmart between the 2 trips, and over $700 to the vet to repair what PetSmart has done. NEVER take your furbabies there- now I know to do my research- the reviews are so disturbing!

Also, if you work at PetSmart and respond on here complaining about customers and crazy dogs, you're in the wrong job. Your entire career is focused on pleasing customers and caring for their furbabies. My dog has never bit anyone or even tried. She loves people and doesn't even bark. I took her to PetSmart for the convenience due to our large family's schedules with work, school and activities. Hard to trust people who have one job and can't do it correctly; your one job, PetSmart, was to clean, trim/remove shedding hair and trim my dog's nails which should be harmless and always was prior to using PetSmart grooming.

Read full review of PetSmart
Hide full review
ComplaintsBoard
T
8:42 pm EDT

PetSmart horrible customer service

Customer service for online deliveries is the absolute worse! I placed an order and selected for it to be delivered next day. I got an email saying delivery was on the way through a third party company called "Deliv" and another email saying the order was delivered. I got home and there was not a package at the door. I call the customer service number and they tell me I have to call the store where the order came from. At the time I placed the order it did not say my order was coming from a store way out Greenbelt let alone it didn't list any store. I get the number and call the store and they say I have to call customer service because they don't deliver orders from here. I call customer service back and they tell me that I need to call deliv because they can't give me a refund over the phone. I stead of them taking the initiative to own the order from beginning to end, I had to act like I was customer service for Petsmart. Will never place an online order again and this has turned me off from giving them business period.

Read full review of PetSmart
Hide full review
ComplaintsBoard
J
5:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I came into your store today to purchase dog food and dog treats. When I walked in the two cashiers gossiping in the front about an expensive food purchase a customer had made barely looked up. At no point during my brief visit did anybody offer any help finding anything or even at the register ask if I found everything okay today. I did I'm fact find...

View 0 more photos
Read full review of PetSmart
ComplaintsBoard
M
1:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Angel james is a liar. Her twitter account claims she's inspired by the associates. Lies, lies, all lies. See photo attached. She allowed associates and department managers their jobs as far back as september 2017 by a store manager and assistant store manager. Bullying in the work place is illegal and she did nothing but laugh it off. Shes as bad or worse for doing nothing. Nothing!!!

View 0 more photos
Read full review of PetSmart and 1 comment
ComplaintsBoard
J
1:59 am EDT

PetSmart bullied workers

We need your help by signing a petition and sticking it to PetSmart for allowing bullying in the work place and costing jobs/careers. Please share the link below with everyone you know. Let's put an end to this illegal activity and it doesnt cost you a cent.
Copy and paste link into your search bar to take you to the petition.

http://chng.it/29qkyxkt

http://chng.it/29qkyxkt

Read full review of PetSmart
Update by Jose b. Nunez
Sep 28, 2019 1:55 am EDT

We need your help and support for about a dozen or so workers that lost their jobs/careers due to bullying. A petition needs signatures to help those that lost their livelihoods. Please copy the link below and paste it into your search bar to be directed to the petition. It doesnt cost you to sign nor any personal data is shared. Thank you for the support and help. Please share the link to friends, family and neighbors to put an end to this illegal activity.

http://chng.it/29qkyxkt

Hide full review
ComplaintsBoard
S
12:05 pm EDT

PetSmart employees

I went in after just adopting a dog. I was given a coupon for a bag of dog food. I waited for two days and my dog would not eat it. I was told that i could bring it back and exchange it if it did not work. They also had supplemented a couple of brands with my initial purchase. Keep in mind i am on my third adoption and spend a lot of money with Petsmart for the past 10 years. NEVER in all of my life have i experienced what I did this morning in your tampa citrus park mall location. I was embarassed, lied to and treated like garbage.

Nick was the associate that helped me two days prior and he told me that he could give me the credit for the bag off of a new bag of food of my choosing. I was satisfied with this. Danielle the manager was standing there and said sorry...I can't take the food back or give you a credit. Someone behind me heard the whole story and Nick pulled them to another close register. Danielle offered nothing to help me and walked off. While i stood there in disbelief that they were going to nickel and dime me over SIX DOLLARS was unbelievable with all of the money and trust that I had with this store. I used Banfield, groomers everything! For so long. Nick proceeded to talk to the customer behind me while checking her out "some people" I asked for Danielle to come back to ask why she would be willing to loose a loyal customer after 10 years over six dollars and i waited 15 minutes and she did not come back. I then went back to find her to get her corporate office number and store number and she proceeded to discuss this WHILE HELPING SOMEONE ELSE. I stopped her in her tracks and said this is inappropriate that I did not want to talk about my stuff around someone else. I walked off. I went back to the front and told Nick that I did not appreciate how he told me that it would be ok to get a credit and that she said no and that he should have not been talking about me to another customer. I looked and nick and said even if you gave me THIS bag of IAMES free, i would never come back. I will tell everyone how i was treated. You have LOST my business.

Read full review of PetSmart
Hide full review
ComplaintsBoard
A
3:12 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday, Friday September 20, 2019, I went into Petsmart to purchase the Breeze Pellets and Cat Pads. They were advertised (signs under BOTH products) as Buy 2 get 1 free. I grabbed two packages of cat pads and 1 package of pellets. I took them up to the front and they told me that I had to buy 2 of the SAME product to get the SAME product for free. Never...

Read full review of PetSmart
ComplaintsBoard
S
6:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 9/16/19, in Abilene Texas, I purchased items totaling $49.13. I paid by check, but because the computer suddenly stopped working the transaction had to be started over on another register. Once everything was rescanned, the clerk tried to run the check again but it was considered "duplicate" and wouldn't take it. The manager said I needed to "give her...

Read full review of PetSmart
ComplaintsBoard
K
10:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought this guinea pig from PetSmart two weeks ago. I brought her back after few days bc I noticed the spot on her head (three first photos) . They claimed that they took her to see vet and she is ok 😳 I got her back (last two pictures ) and clearly she is not ok. I told them that I wanted to see the paper work what they got from vet. They told me that...

View 0 more photos
Read full review of PetSmart

PetSmart Reviews 0

Looks like PetSmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent PetSmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About PetSmart

Screenshot PetSmart
Petsmart is a leading pet retailer in the United States, offering a wide range of pet products and services to pet owners. The company was founded in 1986 and has since grown to become one of the largest pet retailers in the country, with over 1,650 stores across North America.

Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.

In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.

Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.

Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.
How to file a complaint about PetSmart?

### How to File a Complaint at PetSmart on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about PetSmart on ComplaintsBoard.com.

Overview of PetSmart complaint handling

PetSmart reviews first appeared on Complaints Board on Mar 21, 2007. The latest review Grooming was posted on Jul 21, 2024. The latest complaint grooming/unethical behavior was resolved on Aug 25, 2018. PetSmart has an average consumer rating of 2 stars from 3049 reviews. PetSmart has resolved 96 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
1575 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    +1 (866) 738-7375
    +1 (866) 738-7375
    Click up if you have successfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (866) 738-7375 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number
    +1 (855) 537-0295
    +1 (855) 537-0295
    Click up if you have successfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (855) 537-0295 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number
    +1 (321) 309-9065
    +1 (321) 309-9065
    Click up if you have successfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (321) 309-9065 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number
    +1 (623) 295-3238
    +1 (623) 295-3238
    Click up if you have successfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 295-3238 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number
    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
    Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number
    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    More phone numbers
  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
  7. View all PetSmart contacts
PetSmart Category
PetSmart is ranked 2 among 47 companies in the Pet Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.