PetSmart’s earns a 4.3-star rating from 3049 reviews, showing that the majority of pet owners are very satisfied with purchases and services.
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animal cruelty
Leaving reptiles to die and killing them is unacceptable. I won't be shopping at Petsmart anymore. Petsmart deserves to be boycotted for their cruel and negligent treatment. Any company that profits from purchases made by people who love and care for animals should be ashamed of letting animals in its care die at all, much less in these horrific circumstances.
Petsmart should not sell any animals under any circumstances. They and their employees are clearly not capable of caring for any living creatures!
https://www.youtube.com/watch?v=xsR-pvUFT3Y&feature=share&fbclid=IwAR3wm4lVx27QcVRV96eESj-_46Qji9pPAUCVHJU9OKtCa-rcrxMD2eIQ0pc
online service and orders
I tried to process a Black Friday order online with PetSmart. It wouldn't go through on their website. I contacted them to report the problem. However, the discounts were over. They offered me 10% discount on my next order. That is nothing on what I was going to save. They wouldn't even honor the Black Friday prices. I'm not happy with the customer service I received from there. They didn't seem like they cared. They just lost a loyal customer.
grooming
Our puppy went for grooming, not properly cleaned and bathed. Once we brought him home, we noted blood coming from his back side. We noted him bleeding from his buttocks. We complained to the store took the puppy back, all they said was it was a scrape not a cut. There was no sympathy or ownership of the concern we had. The store manager came acro...
Read full review of PetSmartdog training
Paid for a six-week Beginner training course Wednesday evenings at 6pm. First week: there were eight dogs (some owners were told there would be a four-dog maximum). The dogs ranged from 4 huge barking dogs to much smaller dogs. It took forever to calm the dogs down enough to even hear the instructor. She showed us how to get your dog to sit and to make sure...
Read full review of PetSmartdog bath with anal shave
My Yorkie has an appointment with Haydeen the groomer. I get to Pet Smart the groomer left the room and then another groomer came to greet me. Someone I've never seen before. I left the Yorkie recieved a call later about 2 hours. I arrived my dogs nails were still over 1 inch long and the anal shave wasn't acceptable see pictures attached. Groomer stated she did the best she could.
Read full review of PetSmartgrooming
I took my great dane in this morning to get nails trimmed and a bath. The lady checked him out took jim back and I left. I got a call 45 minutes later that they couldnt give him a bath due to a laceration on his right front leg. He didnt have the laceration when I left him and was still bleeding when I got back to pick him up. I believe your employee hit him with nail clippers. I had to take him to the vet and he had to get staples to close the wound. Of course your employee denies any wrong doing. Now I have a vet bill.
grooming
I took my puppy to the Petsmart groomers for the first time after using the vet Banfield that is in their store and always leaving happy, I figured the service would be just as great. Unfortunately, that was not the case. I contacted them after he had been there for about 3 & 1/2 hours for them to tell me he was ready (which I never got a call for) and came...
Read full review of PetSmartpetsmart
I recently took my 6.5 pound yorkie to the Petsmart grooming in Lutherville Md. to get a haircut/grooming. I received a call from the Manager at this location stating that they were unable to complete the grooming because my yorkie kept licking the groomer and trying to lick the clippers. The reason I'm upset is because I paid 30.00 for a bath and a nail...
Read full review of PetSmartgroomer did incomplete haircut.
We made an appointment to get our two dogs name Coco & Yuki a hair cut Coco's hair cut went fine but Yuki a malteese had a incomplete hair cut half of his body and legs were cut but the other half was left alone long. The groomers came back to me with Yuki and said we can't continue his hair cut because we THINK yuki has ringworms . I ask the groomerrs if...
Read full review of PetSmartbeta & cats
I went into this store excited to see the cats & find a new Beta. The cats/kittens seemed sedated, touching their paws or calling to them did nothing. I own 2 cats & know that touching paws gets a reaction.
As for the beta, I was so upset & disgusted by what I seen that I should've taken pictures. We seen 5 dead, 4 laying on their sides on the bottom, & 3 floating on their sides on the top. I was angry to say the least but voicing my opinion there would not have went well.
Not that this will do much or affect your company but without people your company goes to [censored], the more people that know, your customers will slow.
cat adoption
2 days ago, at 7pm on a Friday night, I walked into this PetSmart not thinking much about finding a kitten to call my own. 3 weeks ago I lost my one tuxedo to renal failure, leaving her sister all alone and my folks and I devastated. We went in search of a friend for her sister this past Friday, looking at the Hearts Alive shelter for kittens...but we...
Read full review of PetSmartgrooming: bath, furminator treatment, nail trim.
Our Shiba has been to PetSmart twice for grooming- both times she has ended up in the vet for skin infections! We thought the first time surely couldn't be related to PetSmart and we thought it was something in the change from our move or possibly from a trip to the beach. Well, we just went for the second time- she came home smelling unclean and began chewing and scratching. We put a cone on her and gave her an oatmeal bath- nothing helped. She now has several bald, raw, and inflamed areas and is on steroids and an antibiotic. She hasn't been anywhere except home and PetSmart and it's THE SAME skin infection and issues she had immediately after the last grooming they did. The vet said possibly the groomers rushed, trimmed too closely, knicked her, or used dirty tools- or a combination of those issues. Over $100 to PetSmart between the 2 trips, and over $700 to the vet to repair what PetSmart has done. NEVER take your furbabies there- now I know to do my research- the reviews are so disturbing!
Also, if you work at PetSmart and respond on here complaining about customers and crazy dogs, you're in the wrong job. Your entire career is focused on pleasing customers and caring for their furbabies. My dog has never bit anyone or even tried. She loves people and doesn't even bark. I took her to PetSmart for the convenience due to our large family's schedules with work, school and activities. Hard to trust people who have one job and can't do it correctly; your one job, PetSmart, was to clean, trim/remove shedding hair and trim my dog's nails which should be harmless and always was prior to using PetSmart grooming.
horrible customer service
Customer service for online deliveries is the absolute worse! I placed an order and selected for it to be delivered next day. I got an email saying delivery was on the way through a third party company called "Deliv" and another email saying the order was delivered. I got home and there was not a package at the door. I call the customer service number and they tell me I have to call the store where the order came from. At the time I placed the order it did not say my order was coming from a store way out Greenbelt let alone it didn't list any store. I get the number and call the store and they say I have to call customer service because they don't deliver orders from here. I call customer service back and they tell me that I need to call deliv because they can't give me a refund over the phone. I stead of them taking the initiative to own the order from beginning to end, I had to act like I was customer service for Petsmart. Will never place an online order again and this has turned me off from giving them business period.
cashier 508885 their two associates
I came into your store today to purchase dog food and dog treats. When I walked in the two cashiers gossiping in the front about an expensive food purchase a customer had made barely looked up. At no point during my brief visit did anybody offer any help finding anything or even at the register ask if I found everything okay today. I did I'm fact find...
Read full review of PetSmartlost jobs
Angel james is a liar. Her twitter account claims she's inspired by the associates. Lies, lies, all lies. See photo attached. She allowed associates and department managers their jobs as far back as september 2017 by a store manager and assistant store manager. Bullying in the work place is illegal and she did nothing but laugh it off. Shes as bad or worse for doing nothing. Nothing!!!
Read full review of PetSmart and 1 commentbullied workers
We need your help by signing a petition and sticking it to PetSmart for allowing bullying in the work place and costing jobs/careers. Please share the link below with everyone you know. Let's put an end to this illegal activity and it doesnt cost you a cent.
Copy and paste link into your search bar to take you to the petition.
http://chng.it/29qkyxkt
http://chng.it/29qkyxkt
We need your help and support for about a dozen or so workers that lost their jobs/careers due to bullying. A petition needs signatures to help those that lost their livelihoods. Please copy the link below and paste it into your search bar to be directed to the petition. It doesnt cost you to sign nor any personal data is shared. Thank you for the support and help. Please share the link to friends, family and neighbors to put an end to this illegal activity.
http://chng.it/29qkyxkt
employees
I went in after just adopting a dog. I was given a coupon for a bag of dog food. I waited for two days and my dog would not eat it. I was told that i could bring it back and exchange it if it did not work. They also had supplemented a couple of brands with my initial purchase. Keep in mind i am on my third adoption and spend a lot of money with Petsmart for the past 10 years. NEVER in all of my life have i experienced what I did this morning in your tampa citrus park mall location. I was embarassed, lied to and treated like garbage.
Nick was the associate that helped me two days prior and he told me that he could give me the credit for the bag off of a new bag of food of my choosing. I was satisfied with this. Danielle the manager was standing there and said sorry...I can't take the food back or give you a credit. Someone behind me heard the whole story and Nick pulled them to another close register. Danielle offered nothing to help me and walked off. While i stood there in disbelief that they were going to nickel and dime me over SIX DOLLARS was unbelievable with all of the money and trust that I had with this store. I used Banfield, groomers everything! For so long. Nick proceeded to talk to the customer behind me while checking her out "some people" I asked for Danielle to come back to ask why she would be willing to loose a loyal customer after 10 years over six dollars and i waited 15 minutes and she did not come back. I then went back to find her to get her corporate office number and store number and she proceeded to discuss this WHILE HELPING SOMEONE ELSE. I stopped her in her tracks and said this is inappropriate that I did not want to talk about my stuff around someone else. I walked off. I went back to the front and told Nick that I did not appreciate how he told me that it would be ok to get a credit and that she said no and that he should have not been talking about me to another customer. I looked and nick and said even if you gave me THIS bag of IAMES free, i would never come back. I will tell everyone how i was treated. You have LOST my business.
breeze pellets and pads buy 2 get 1 free
Yesterday, Friday September 20, 2019, I went into Petsmart to purchase the Breeze Pellets and Cat Pads. They were advertised (signs under BOTH products) as Buy 2 get 1 free. I grabbed two packages of cat pads and 1 package of pellets. I took them up to the front and they told me that I had to buy 2 of the SAME product to get the SAME product for free. Never...
Read full review of PetSmartmerchandise not received after paying
On 9/16/19, in Abilene Texas, I purchased items totaling $49.13. I paid by check, but because the computer suddenly stopped working the transaction had to be started over on another register. Once everything was rescanned, the clerk tried to run the check again but it was considered "duplicate" and wouldn't take it. The manager said I needed to "give her...
Read full review of PetSmartguinea pig
I bought this guinea pig from PetSmart two weeks ago. I brought her back after few days bc I noticed the spot on her head (three first photos) . They claimed that they took her to see vet and she is ok 😳 I got her back (last two pictures ) and clearly she is not ok. I told them that I wanted to see the paper work what they got from vet. They told me that...
Read full review of PetSmartPetSmart Reviews 0
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About PetSmart
Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.
In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.
Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.
Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.
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Overview of PetSmart complaint handling
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PetSmart Contacts
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PetSmart phone numbers+1 (888) 839-9638+1 (888) 839-9638Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number+1 (866) 738-7375+1 (866) 738-7375Click up if you have successfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (866) 738-7375 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number+1 (855) 537-0295+1 (855) 537-0295Click up if you have successfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (855) 537-0295 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number+1 (321) 309-9065+1 (321) 309-9065Click up if you have successfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (321) 309-9065 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number+1 (623) 295-3238+1 (623) 295-3238Click up if you have successfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 295-3238 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone numberFinancial Management+1 (623) 587-2177+1 (623) 587-2177Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone numberMedia Contact+1 (888) 839-9638+1 (888) 839-9638Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
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PetSmart emailscustomercare@petsmart.com100%Confidence score: 100%Supportivo@petsmart.com94%Confidence score: 94%
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PetSmart address19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
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PetSmart social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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