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PG Glass review: Bad customer service

WimpyBaardMan of Roodepoort, ZA

Jan 29, 2024 7:57 am EST

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I have filled a claim with the insurance 3 weeks ago and this was approved in minutes. A week later we get a call from PG Auto Glass Allen's Nek stating that they have received the claim but they will need to order the windscreen from Renault. They also stated on the Wednesday 24 Jan 2024 that it will take 2 - 3 days for the windscreen to arrive.

Today I phoned for a follow-up since they don't call the clients to keep them updated. The person who I spoke to was the same person that said 2- 3 days. Firstly he wanted me to hold the line as he wanted to phone Renault and get an update from them. He then went to say that he told me last week that the windscreen will take 10 weeks to arrive.

He is laying to the customer and also not keeping the customer updated on the progress of everything. Also not following up Renault until the client ask him what is going on.

I have asked the insurance company to flag PG Auto Glass as a company that does not care about the clients.

All my fines and extra damage I am getting from this I will take to PG Auto Glass to pay since they are not doing anything about this.

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PG Glass response

Feb 12, 2024 2:05 am EST

PG Glass customer support contacts

Phone numbers

+27 860 030 303

+27 860 040 404

Address

18 Skeen Boulevard, Bedfordview, Johannesburg, 2007, ZA

Website

www.pgglass.co.za

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Good Morning

Thank you for reaching out to us.

We can assure that this is not the service we provide, and we apologise for the inconvenience caused in this regard

We will do our best to correct the situation as soon as possible and ensure that this does not happen again

We would really appreciate the opportunity to contact you directly regarding your experience, may you please provide us with your contact details in order for us to be in contact with you so that we can resolve this matter.

Best Regards,

PG Glass

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This complaint has been resolved automatically due to user's inactivity.

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PG Glass Contacts

PG Glass phone numbers

+27 860 030 303
+27 860 030 303

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Insurance & General

+27 860 040 404
+27 860 040 404

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Cash Desk

+27 860 050 505
+27 860 050 505

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PG Glass emails

servicefeedback@pg.co.za

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PG Glass address

18 Skeen Boulevard, Bedfordview, Johannesburg, 2007, South Africa

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Oct 29, 2024