Phil Long Ford of Denver
Reviews and Complaints

They stold from my car and the manager did nothing!

Phil Long Ford of Denver is just like any other used car dealership you'd expect. They don't listen when you say you don't want those useless add-ons, and instead, they'll try to talk you into it while shoving papers in your face. Watch out, or you might find yourself stuck with their $1500 windshield protection package, which basically consists of some wipes and a DIY instruction. I don't have many regrets in life, but going to Phil Long Ford of Denver is definitely one of them.

I bought a brand new 2010 Ford Raptor with a 6.2 liter engine. Had some issues with the engine, so they replaced the catalytic converters under warranty. However, they didn't fix the engine problems that caused the converters to blow out. Now, at 84000 miles, the engine has completely failed. It's no longer under warranty, but the service manager, Steve Martingale, says I need to replace the engine, which will cost around $10,000. The damage to the number one cylinder is beyond repair.

I took my vehicle to Phil Long Ford of Denver to get a factory installed warn winch. But when I got there, they said they couldn't do it right away. So, I had to bring my vehicle back to them after 3 weeks. When they finally installed it, they messed up my bumper and the paint got damaged. I told the service manager about it, but he said it wasn't their fault and they wouldn't fix it.

I took my truck to Phil Long Ford of Denver for front brake service. I also asked them to replace a clamp that holds my turbo intercooler tube to the turbo. The original clamp broke, and I fixed it temporarily with hose clamps from Home Depot. I went back to the dealership and showed the technician and the service writer the problem. When I picked up my truck, I asked if they had done the repair, and they said yes. However, it was not done. My invoice shows the wrong date and time for the estimate I requested for the clamp. The part is not clearly labeled, and it could be charged under shop supplies. Additionally, the information about the condition of my rotors is either incomplete or cut off on my copy of the invoice.

On April 9th, I bought a *** Bronco Sport from Phil Long Ford of Denver. I ordered floor mats and a cargo mat for $330, but they were on back order. They said it would take a month for them to arrive. I tried calling the sales rep and parts manager many times, but they didn't answer. Finally, after 3 weeks, they called me back and said the mats wouldn't come until June. Since then, I haven't heard anything from them. I went to the dealership last weekend to talk to a manager, but they made me wait for more than 30 minutes before I gave up and left. They were supposed to give me a rebate card for the $330, but I never got it. I even wrote a really bad review two months ago, but no one has reached out to me. I want a refund of the $330 and also the $700 dealer fee because of the terrible customer service I've had.

We took our 2020 *** Explorer to Phil Long Ford for a recall notice on the back up camera. Since they replaced the back up camera we have had continued issues with it and the screen goes blue when you put it in reverse and the screen goes black while driving down the road. We have tried to get it back in for a second repair and they say we gotta wait till end of December or early January and they gonna keep the car for another 4 to 5 days. The back up camera is a safety thingy of this car and I feel like they just don't care and want us to go somewhere else. I talked to other *** Service places and they say the same place that did the recall gotta fix this too.

We got a complaint 'bout Phil Long Ford of Denver. Their service and communication ain't good, and they charged us for fixin' somethin' that was a recall issue. They say the recall didn't cause the transmission to fail, but this guy ***, who checked the repair bill, says it did. He's seen this kinda thing happen before with Fords. On top of that, when we got the car back 'cause the service department said it was drivable 'til the recall part came in, the car broke down again. We couldn't drive it 'til the recall fix was done. That proves the recall caused the transmission to fail. *** says the dealer shouldn't have charged us for the repairs. They should've done the fix and then asked *** for money.

time for that paperwork to arrive and it never did. I called multiple times and each time they said they would send it, but it never came. It's been almost a year now and I still haven't received any documentation for the work that was done.

Aside from the lack of paperwork, I was also disappointed with the customer service at Phil Long Ford. The staff seemed uninterested and unhelpful. They didn't provide clear explanations about the issues with my car and seemed to just want to get me out of there as quickly as possible.

Furthermore, the wait time for the repairs was excessive. I understand that they were busy, but waiting three weeks for a simple fix is unacceptable. I had to rely on friends and family for transportation during that time, which was a major inconvenience.

Overall, my experience with Phil Long Ford was frustrating and disappointing. The lack of paperwork and poor customer service left me feeling unsatisfied. I would not recommend this dealership for any car repairs or services.

I bought a van from Phil Long Ford of Denver in June 2022. The van had a crack in the windshield and the salesperson assured me it would be taken care of soon. I surprised him when I asked for a We Owe for the windshield. I signed the We Owe with the rest of the paperwork and finished the deal. I haven't received any of the paperwork I signed for buying the vehicle, spare key, or had my windshield replaced. When I called the salesperson, he avoided my questions about the paperwork and spare key, and just said he's doing what he can to get my windshield replaced. It's been 4 months. I live across the street from a Safelite AutoGlass. I don't understand why it's so difficult to schedule. I reluctantly traded in my new Bronco Sport because I needed a van for work. The salesperson knew this and was eager to make the deal. I've tried reaching the owner of the dealership, but I was told I would get a call back. This was early September. I specifically told the salesperson about my concerns of being taken advantage of by a previous dealership, and he assured me that wouldn't happen here. The only reason I trusted him was because of our connections to previous military service. I thought a fellow soldier would take care of me, but he was only interested in making a quick sale for himself.

I ordered a new f150 raptor from Phil Long Ford of Denver on February 4, 2022. I waited for 10 months without any updates, only to find out that my order was not allocated, meaning there was no spot for my order to be produced. I went to the dealership to express my concerns and was told that certain factory options needed to be removed. Since *** was no longer making 2022 models, I would have to get a 2023, which raised the price by 8 thousand dollars. We removed the options that *** was accepting for the time being, and I informed them to call and ask for approval if any further options needed to be removed or added. In January, the salesman finally contacted me, saying that my truck had been allocated and was ready to be produced. As far as I knew, nothing had changed, and all the options on the second order remained the same. However, I still haven't received any emails updating me on the situation. I had to find my own vin number and date of production. Once I became aware of my vin number, I finally got to see what I had ordered with the options. The ordering manager I spoke with in November ordered a five thousand dollar package that I did not want, without my approval. Now, I am being forced to either cancel my order or pay $13,650 above my original pricing. Not only did I wait a year for my order to be accepted and scheduled for production (it hasn't even been delivered yet), but now I have to wait another year for a new truck order with the package I originally wanted, and I would probably have to pay another 10 thousand above the new year pricing. Alternatively, I would have to pay *** for a truck that should have been much cheaper, and that's not even including the tax. Due to the ordering manager's agenda of getting me a raptor at any cost without contacting me for approval on the five thousand dollar upgraded package, I now have two options: buy or walk away from the deal. And that was made very clear.

I think I bought the truck from Phil Long Ford of Denver in August . The price was around $12,900. My credit union financed the purchase. There was an employee named *** who handled everything. He made me fill out a finance application even though I already had a lender. I told him multiple times that I didn't need their financial help, but he argued with me for a long time. He said it had to be done because "that's the way we do business." He also said the application wouldn't be used, it just needed to be in the file. He ran a hard credit check on me, which cost me money and affected my ability to get good interest rates on credit cards.

After I completed the purchase, the dealership called me several times demanding a large down-payment for a truck that was already paid for by my credit union. They threatened to prevent me from getting the truck tagged and legally drivable. I had no choice but to pay them, and I believe it was between $4,000 and $5,000 over the truck's purchase price. However, the down-payment seems to have disappeared. Now *** is telling me that I have to track down the money because their financial department has no record of it. I'll have to waste about a month of my life trying to do the dealership's job. I'll also have to put miles on the truck I bought from them to retrieve files from my storage, which means driving to another city where my storage is located.

I've lost the interest from the down-payment taken out of my savings account for a whole year. On top of that, I've wasted my time and mileage, and the stress this has caused me is so overwhelming that I'll even need to see a therapist. I expect the dealership to refund the entire down-payment with interest, and I'll confirm the amount with my credit union. The dealership should also be responsible for compensating me for my time, mileage, and all the expenses I incur while trying to fix the problem they created. I'll provide them with a fee schedule so they can pay me appropriately.

I took my 2006 Ford Explorer to Phil Long Ford on Wadsworth in Littleton 'cause it had a mechanical problem. On December 2, the mechanic said it had a wiring problem and quoted me $1174.00 to fix it. I texted him to make sure that was really the problem 'cause I didn't wanna spend more money on it. He said it was the problem and confirmed it. On December 4th, I asked about the repair progress and they said they needed to order more connectors, but it should be done that day. I didn't hear anything. On December 10th and 17th, 2019, I texted again to ask about the repair, but got no response. Finally, on the 23rd, I heard back and they said it was actually a problem with the computer (PCM). They wanted $800.00 for that part, so I asked if I could bring in a remanufactured one with a lifetime warranty. They said it was okay. On Jan. 3rd, I brought the part down and they said the car might be ready the next day. On Jan. 8th, I asked again, but they said the part wasn't working. During this time, I had been using my old 2001 Mazda Tribute to get to work. On January 13th, the car broke down on the way to work. Since my Explorer had been at Phil Long for a month and a half, I didn't realize my license plates had expired and got a ticket. The repair for that car was gonna cost a lot, and since I was told my car would be fixed soon, I got rid of it. Unfortunately, I needed a loaner car and finally called the General Manager of Phil Long, Robert McMahon, to ask for one, and he agreed. For the next two months, it's been a hassle. I have emails from the part technician saying no one from Phil Long contacted him so I could get a replacement part. Finally, after a lot of trouble, I was able to get the Phil Long mechanics to contact the part provider so I could bring a replacement to them. Two weeks ago, I brought the part in and they said the car would finally be fixed. Yesterday, the mechanic told me that after all this time, it wasn't what they thought it was. Now they're saying it's the transmission. They want me to pay $1174.00 for a car that won't work or pay $1174.00 plus $2300.00 for a "used" transmission, even though I told them 4 months ago I didn't wanna do that 'cause the car wasn't worth it. We also had to buy an unnecessary part that cost $250.00. A repair that was supposed to be $1174.00 has now gone up to over $3700.00. I drive a school bus for the Colorado Academy and my husband has had serious medical issues for the past three years. I can't afford to lose my job 'cause I don't have a car. If I had known the real problem 4 months ago, I would've had my backup car fixed 'cause it would've been something I could afford. Now I'll be without a car and at risk of losing my job. I was honest with them from the start and told them I didn't wanna pay more than $1174.00 for the repair. I don't think I should have to pay $1174.00 to get my car back and not be able to drive it. How could it take them 4 months to figure out it wasn't what they said? Please help me 'cause I need a car to get to work and I took out a loan to pay for the repairs. We have a lot of medical bills, so I'm not sure I can get a loan for a used car that runs. Any help you can give would be greatly appreciated. Thank you very much.