Philips
Reviews and Complaints

Had a Philips plasma TV that stopped working after 11 months - warranty is only good for 3 months (I missed that red flag). Worst part is the customer service which basically tells you that you are out of luck because the warranty has expired. I will NEVER buy another Philips product. Don't take my word for it...do a search and you will shocked by all the consumer complaints against Philips.

I bought a 42" Plasma Philips TV in 2008. Just last week it stopped working. We are very technologically savvy, but there is absolutely nothing that can be done to solve the problem. The LED light blinks 6 times in a row and the TV will not turn on. We have been told by Philips customer representatives that their is a problem with the capacitor and service board. This will be more than $300 to fix, not including the cost of us renting a car (we live in Manhattan and do not have a car). They also offered us a used Philips TV for $400, which is hysterical. New flat screens are only about $400 with companies that have better reputations. Why would be buy a used Philips TV if ours only lasted 3 years!

DO NOT buy Philips products. The costumer service is terrible and the products are poor.

I purchased a Philips HX6911 electric toothbrush on 5/24/08. It died on 10/5/08 and was warranty replaced 10/20/08. The second one died on 7/15/09 and was warranty replaced on 7/20/09. The third one died on 12/1/10. These toothbrushes have a two year warranty and not a single one of them has lasted more than 9 months with an average life span of 7 months. I called Philips Sonicare for another warranty replacementand they told me I had gotten my two years of service out of the three toothbrushes and there would be no warranty replacement. If any one of them had lasted two years I might have bought another but 7 months out of two years doesn't cut it. Philips should change their warranty to 6 months if they want to be honest about it.

The complaint was registared to you, 2 days back and there was no response from your side as on today.
Several Times I was called to Customer Care Toll Free No but there was also no response and
Chennai PHS Electronics Service Centre also not respond properly.

Once again I will registrar my complaint to you along with documentary support to you for speedy action require

My DVD was purchased on 12th Jan 2008. This DVD had some of the DVDs are not playing shows "NO DISC" and some of the DVDs are playing with poor picture quality. The same DVDs are playing good in all other Brands (SONY, ONIDA, SAMSUNG, ETC., ). But in the Chennai Service Centre guyes are says "These model (3146X/97) DVD's are not support these DVD's this was very old Model dont't come to us service but you have to pay the money for this Servicing! ! ! ! ! ! !". How it can be passible?. They want service charge also for this advice. Kindly let me know the exact reason for these fault of my DVD and how it can be rectified. Past 7 days I was vigeriously follow it up all the source of Philips cutomer care but no response from Philips Service Centre, Customer Care and Complaint Email. Kindly help me to solve these problem as earliy as passible.

Regards

karuppiah.M

I bought my magnavox on January 30, 2008. As of this morning it is no longer working. When I turn it on there is no picture and no sound just a constant clicking sound from the back panel. I purchased an extended three year warranty from target where I purchased it and they are not able to help me, magnavox said the same thing. The reason they are not able to help me is because, even though we purchased the tv in Arizona, we nowlive in Germany for the next two years because my husband is in the army. They will not honor the warranty because we live out of the country. So much for supporting our troops.

In June 2010 I hired Phillips & Associates to do my bankruptcy. I have never felt more taken advantage of, left in the dark and just plain pissed off about how they conducted themselves and their services.

When I first went into their offices it absolutely felt like I was purchasing a car from a pushy sales rep. He continued to try and negotiate money out of me that I did not have at the time before agreeing to set up payments. Upon my payment agreement of 10 payments in the amount of 250.00 a month I decided to look for alternative lawyers and when I found one that would complete my bankruptcy for 1000.00 even including my class and a 299.00 filing fee, I then proceeded to Call Phillips and cancel my contract. Only then were they willing to come down on their price of a whopping $2500.00 to complete my bankruptcy for a total of $1300.00. Never knew that I could negotiate a price for these services. I agreed and stayed with Phillips.

I lived in Gilbert Arizona at the time of this Bankruptcy with their only two offices either in Mesa or Downtown Phoenix. I repeatedly called my assigned lawyer and never received return calls about turning in all of the documents I had collected. I was given the run around about coping the documents and was told I could take the originals in to the Downtown Phoenix office with my filing fee and that the girls behind the desk would be "happy" to help me- this was not the case- I walked into this office, stood in line and went up to the next available girl. Apparently it was her turn for lunch and she just got up and left right in the middle of me speaking with her, didn’t say a single word just left. So again I stood in line and waited. Just to find out that after driving 30 miles to their office they only take my filing fee and don't make copies. My "paralegal" was supposed to do that and he was in the Mesa office. What a waste of my time and gas money.

Finally, 3 weeks later I receive a phone call that they are ready for me to come in and sign my paperwork to submit for filing. Upon my first and only meeting with my lawyer I find out that they are missing several accounts that I had mentioned in the original paperwork.

2 weeks later I receive a letter that I need to appear in court for the bankruptcy discharge meeting in down town Phoenix. I took the time off work, found a babysitter and meet a representative at the court house on the given date and time. When I was asked to speak with the Trustee she noted that a wrong address had been submitted to them and she needed some of my documents (all of which I had given to the lawyers) in order to continue. My Phillips representative stands up and says “I don't have her file with me; it is in the mesa office, Can we reschedule? At this point I now have to take another day off work, and find a babysitter for that day as well because my “lawyers” were unprepared.

After all of this I finally receive my Discharge letter, I went down to open a new bank account and find out that two of the old bank accounts I had claimed in my bankruptcy didn’t make the filing paperwork because Phillips and Associates didn’t thoroughly check my credit report or my echecks reports. So I’m still in debt because of their laziness and lake of customer services and cannot file again for 8 years.

Do not USE Phillips and Associates. They will take your money, never call you, give you the run around and do a half ### job

Ashley A.
Arizona
Dissatisfied Customer and will not recommend this company

My 42" HD LCD TV from Phillips stopped working on August 14 2010. Since this date was a weekend I waited until Monday 8-16-10 to contact Phillips Customer Service, only to be told that there were no service shops in the Erie area and that they would need a couple of days to find a shop that would service my TV. It took Phillips a week to find a service shop that was willing to come to my house to fix my unit that was under warranty (this shop is located in Ferdonia NY). After many calls to the shop I was told that they had ordered parts from Phillips but the parts were on back order. On 9-2-2010 my file at Phillips was tranferred to the Escalation department and was told it would take them 2 business days for them to find out if parts were available. On 9-7-10 after not receiving a call from Phillips I called back only to be told that they never checked into my file. I was told that they were sending an Email to the service department (they cant use a phone and call them) and I needed to wauit 2 more days. On 9-10-10 I again called only to find out the an Email was not sent until 9-9-10. At this point I asked for a placement unit to be sent and was told that they could not do that. I was told to call back on Monday 9-13, and they would have an answer as to whether or not parts were available. On 9-13-10 when I once again called I was told the Escalation department still had not received an Email from the Service department as to whether the parts were available or not, I again asked for a replacement unit and was denied. On 9-15 I was told by the escalation department that they had gotten an Email from the Service Department that the parts were available and were being expitited to the repair shop (Bates TV). I called Bates TV on Thrusday to find out that they had not received the parts and that their service techincian was going to be out of town until Monday 9-20-10 for trainng. I called and informed Phillips of this and was told that there was nothing they could do because the parts were already shipped out. On Monday 9-20-10 I called Bates TV to find out they never received the parts from Phillips. When I called Phillips I was told by Stacey in the Escalation Department they needed to send an Email to find out what happened to the parts. At this point I requested a FULL REFUND and was denied. On Tuesday 9-21-10 I once again called Phillips and find out what happened to the parts. I talked to Matt (Escaltion Department Supervisor) and was told that no Email was ever sent the day before and he 'had no idea' what happened to the parts. I was told that he would send another Email to the Service Department to send out the parts. On Wednesday 9-22-10 Bates TV received 1 part but not the other part. I once again called Phillips and talked to Steve (Escalation Department Supervisor) that there was an oversight on their end and only 1 part was shipped, he told me that the second part as going to be shipped overnight to the shop and gave me the tracking number. I once again asked for a full refund and was denied, however I could have them mail me shipping labels to send in my broken unit for a replacement. This option would take 10-14 days after they received my unit. On Thursday 9-24-10 I checked the tracking number for the part that was shipped "overnight" to find that it isn't scheduled to be delivered to the repair shop until Monday 9/27/10. When I called Phillips yet again (Talked to Brandon) I was told that they never ship parts overnight and there was nothing they could do to get the parts to the shop quicker. I once again asked for a refund and was denied. I also have numerous times asked to speak to somebody higher than the supervisors of the Escalation Department and have been denied every time.

Nagraj S Murthy
401, Shivalik, Behind Chitralekha
150 Feet Ring Road,
Kalawad Road,
Rajkot. (Gujarat)
INDIA
Phone: [protected] Mobile:[protected]
email: nagraj.[protected]@gmail.com

PHILLIPS TV.
CUSTOMER CARE: [protected]
TV Model: 29PT8836/94 Product No.: DN1A [protected]
Date of Purchase: 24.09.2006 Amount Paid: `.24449.99
28.07.2010 TV stopped working lodged complaint with the service centre engineer. He inspected the TV and advised it to be taken to the service centre for repairing.
03.08.2010 Due to heavy rains the TV was taken on 03.08.2010 and was informed that by Saturday i.e., 07.08.2010 the TV will be ready.
09.08.2010 Inquired at the service centre and was informed that some part has to come from there Ahmedabad office as such it will take some time and by Saturday i.e., 14.08.2010 the TV will be ready.
16.08.2010 On inquiry was informed that the TV is not serviceable as company has stopped manufacturing the model and parts are not available. Company is working out some solution and I will be informed of it.
Daily I was inquiring with the service centre and was getting the same reply that we have not received email from their office.
21.08.2010 Service Centre in-charge Mr. Bala tried to contact their Ahmedabad Office but there was no response. He contacted Baroda Office and I was told by Mr. Bala to select TV and inform them on which they will offer me some discount. On inquiry of how much discount would I get I was told that it depends on the model I select. I told them to either give me in writing or send me email regarding their offer and terms & conditions. (Till Date not received any response)
24.08.2010 Contacted their Customer Care and had a talk with Mr. Dev in detail. He informed me to wait for 48 hours and the company will respond with some solution. I offered him 72 hours for the response.
27.08.2010 As my offer of 72 hours was over without any response from the company I again contacted the service centre at 9.30 am and talked to Ms. Muskan as I was told that Mr. Dev was not available. So again I had to narrate to her everything and the response was that an executive of company will call me by 12.00 noon.
Waited up to 2.00 p.m and then again contacted the Customer Care Centre and this time it was Ms. Komal on the line. So once again had to repeat so many things and was informed that within 5 minute some executive will contact me.
Waited till 5.45 p.m (almost more than 3 ½ hours) and not receiving any call again contacted Customer Care and luckily Ms. Komal was on the line so was saved from repeating everything. I was told that only after contacting the service centre at Rajkot they will contact me and that they are not able to contact the service centre at Rajkot as nobody is receiving the phone. I was surprised that I was every time getting reply from the service centre at Rajkot and the company people are not receiving response. I gave them the landline number and the mobile number to which they said they have this number.
28.08.2010 At around 9.30 a.m again called the Customer Care and this time it was Mr. Vikas. Fortunately I had not to repeat everything but the reply was they are not able to contact service centre at Rajkot and by afternoon they will call me back.
29.08.2010 At around 10.00 a.m called Customer Care and this time it was Mr. Naman. Again the reply was same they are not able to contact the service centre at Rajkot and today being Sunday it will be possible only tomorrow so I will have to wait.
Called Mr. Bala of Service Centre Rajkot at around 10.30 a.m and was informed by him the Customer Care people had contacted him day before yesterday i.e. on 27.08.2010 and he has given all the details to them.
30.08.2010 At around 9.40 a.m called Customer Care and this time it was Mr. Saumil. Again the reply was same will respond after contacting the service centre at Rajkot and I told that Service Centre person has confirmed that he has given all the details but still Mr. Saumil said that they will talk to the service centre people after it opens at 10.00 a.m and will revert back at 11.00 a.m to which I told him that I will call back at 12.00 noon.
Shri Bala of the service centre called in the afternoon and said that if I confirm company will give me another TV which may not be in Box but electronically the piece will be fresh. I demanded for Slim Model but he said that since company has stopped manufacturing the slim model may not be available. Not having any option I said OK for the offer.
07.09.2010 Due to the Janmastami festival I did not think it right to remind and hence today when I contacted Mr. Bala of the local service centre he asked me to talk to Shri Saini on Mobile No.[protected] as he is the head and he will be taking the decision. Tried to contact number of times but either the number was busy, or network busy and once the phone rang and was disconnected.
Contacted Customer Care at 11.30 a.m. and this time it was Ms. Anchal. Again all the confirmations and then she transferred the call to Shri Asif, Floor Supervisor which got disconnected. Again I contacted Customer Care and this time it was Ms. Anju again all confirmation and the call was transferred to Mr. Asif. I explained to him everything the service centre people told me today. The call was disconnected in between. He again called me back and asked me to wait till 2.00 p.m. by which time he will enquire with Mr. Saini and inform me.
I waited up to 3.20 p.m and on not receiving any call I again contacted the Customer Care and this time it was Ms. Anju and on confirming name and phone number she asked me to hold the line as she will connect me to Mr. Asif. I was on hold for 15 minutes and was asked to wait as Mr. Asif is busy on another line. I told them to contact me when he is free. After 5 minutes I received a call from Mr. Asif and the reply was to wait for 2 days by which they will be giving an offer on various models regarding the discount they will be offering me.
On 30.08.2010 Mr. Bala of service centre had offered me replacement of TV and now today they are offering me discount on TV which will be advised to me in 2 days. I asked Shri Asif to send me an email to wait for 2 days to get the offer for which he said he will have to contact his senior. I was again put on hold and later told that they will send me email.
08.09.2010 Still waiting for email from customer care which was promised by Mr. Asif. Talked to Shri Bala of local service centre and he was also surprised that nobody has called so far. He also contacted Shri Saini and requested him to talk with me but nobody has contacted today.
09.09.2010 Today at around 10.00 a.m Shri Saini had called and informed that replacement of TV has been approved but since at present they are not having 29” TV in Stock they are unable to provide me with the TV. He asked to give him a weeks time within which he will arrange for another TV or will refund me the amount of TV for purchase of new 29” CRT TV. I asked him to send me mail in this regard and has sent SMS of my mail address also.
15.09.2010 Till date not received any reply

after buying avent bottles for my new born son on recomendation. to my disbelief one of the new born teat's didn't have a hole in it so my son was not getting any milk, with there bein no hole in the teat and my son sucking but not getting any milk and air intake can lead to colic. i am very dissapointed in your company fo this error, i would to know how you avent are going to address this situation ? i have tried attaching a photo but it is to big to upload. if u can send me ur address i can mail u the teat.

I see I am not the only one with this problem. My mom purchased me 2x 330ml Avent feeding botlles from Edgars about 6 months ago, and to my dissappointment after being dropped once they are both cracked at the botttom in the same place. (my son is 16 months old so he tends to walk around with his bottle) Aren't these bottles suppose to be unbreakable?

I am really disappointed as these bottles are not cheap.

I had given my Philips music system for repairs to the Philips service centre located at main mata road, Guragaon on 17 Dec08. I was told that i will be informed of the fault and likely expenditure by 18 Dec evening. However after waiting for the same, I called up the center on 19 dec and was told that the system is being checked and I would be given a call within an hour. However no call came the whole day. I was given the same response when I called the next day, but again, no one called back. Finally, I went to the service center to find that they have not even opened my sysytem till then and were lying to me all this while about the system being checked. I was extremely disappointed by this and took my system back. I subsequently lodged a complaint with The Philips custumer care no at Delhi. I recd a call from Mr Leon subsequently, who promised to get back to me after checking the details. However since then I have not recd any communication from Philips.

It is really surprising and disappointing to find such poor customer care from a company of Phillips repute. Philips should take action against their gurgaon service center if they dont want their reputation to suffer.

My TV is in the service center since December 5, 2005. My reference number in the Philips Consumer Relations is 1JWTR. They keep on telling us to wait for 20 days for back order since December. After that, we called them to follow up, but then she(Tray -Philips Consumer relations [[protected]] )became so rude at us, even told us to do what we want. Nobody in the consumer relations would tell us who in the higher level in position to solve our problem. The already told us a lot of reasons, why do we need to wait, but until now our TV is still in the service center. The service center just told us, that another part would arrive April 19, 2006. WE CANT WAIT THAT LONG. WE BEEN WAITING ALREADY, SINCE CHRISTMAS, THE SUPERBOWL, NOW MY SONS BIRTHDAY. I asked for a replacement or refund, but they wont do that. I dont know wher to go now. I FEEL SO FRUSTRATED. I EVEN BEG TO THEM . TO JUST REPLACE IT OR REFUND IT, BUT STILL WONT LISTEN.

I paid close to $1, 000.00 for my Magnavox, LCD, HDTV - Smart TV.
Model #26MF/32MF23ID. I trusted the brand name, Magnavox. It has been around for years. So when I bought their TV I thought I had the best tv money could buy. For some reason, I didn't purchase an extended warranty and I also thought my tv would be around for years with no problems, especially since I'm the only one who use it. For the past two years (I blamed it on my cable tv company) my tv screen (on certain channels) started going black and after a minute or two the picture came back and I also noticed that the tv would not turn off with the remote control nor would it shut down by manually pressing the power button. So I believed all the problems came from the cable company hardware that was connected to my tv. So I let it go. Now I'm sitting in my home listening to the radio until I can have my tv fixed or replaced. I prefer to buy a new tv. I am so hurt by this. I take really good care of anything I spend money on. I will be filing a complaint with the proper authorities.

i am a mother for the second time of my daughter who is 11weeks old now and with my first child i used every thing avent and was good but after i stoped breast feeding my daughter i bought every thing again avent and first pack of bottles i opened one of the three bottles had a dint in it which wouldnt allow the lid to stay on and the other two bottle would leak milk every where even tho the milk wasnt hot to cause this.
since then ive had to go out and buy a new make of every thing to feed my daughter, i feel like avent is rubbish now and would from now on tell my friends and family never to buy any of their produce again!
if avent wants to explain why there bottles come already damaged and useless to use they can contact me on
[protected] or mc.[protected]@hotmail.com

I purchased a Phillips MP3 player a few years ago and after a month it stopped working for no apparent reason. Fine, I accepted that. I decided to purchase a DVD player last month and saw a Phillips DVD player with a few extras. ( plays mp3, music, movies, etc.) Alas, after 2 weeks, I see that it too breaks down. This product is useless. It's just one big paperweight. The remote doesn't always turn the DVD player on and when I turn the player on manually, it still doesn't work. After 15 minutes I tried again and this time it worked. Turns out I had to unplug it and then plug it back in for it to work. I have learned tht you can't trust this company because all of their products are garbage. I HATE PHILLIPS PRODUCTS. ALL OF THEIR PRODUCTS ARE GARBAGE! AND I HAVE NOW MADE IT MY MISSION TO WARN EVERYONE ABOUT THIS COMPANY. I WORK IN ELECTRONICS SO I AM FORTUNATE ENOUGH TO PASS THIS MESSAGE TO ALL OF MY CUSTOMERS! FYI, even if you speak to someone who you think may be able to help you, they can't or won't. Either way, STAY AWAY FROM THEIR PRODUCTS... IT'S GARBAGE, GARBAGE, GARBAGE!

I had approached Philips Authorized Service Center for the first time with a problem i.e. CD/DVD was getting stuck in the tray. They returned the system with nominal charges saying the same is rectified.
However, with in very short time from the date of receipt from the Philips Authorized Service Center, we faced the same problem. This time, the problem was on & off i.e. some time it was getting stuck and some time working ok. We observed the DVD system for quite some time and on confirming the problem, we handed over the system for the SECOND TIME to same Philips Authorized Center. This time, they advised us to change some component and charged us for the same.
This time as well, with is very short period from the date of receipt for the second time from the Philips Authorized Service Center, we not only faced the same problem but also few additional problems i.e. CD/DVD getting stuck, Tray Eject problem and Source not functioning. This is the THIRD TIME we handed over the system to same Philips Authorized Service Center i.e. on 28/01/2010. Today is 06/03/2010, we neither have the information on what is the problem nor do we have a resolution for the same. During this period, we have called them many times to know the status (my cell phone bill is the proof to say how many times I have called this Philips Authorized Service Center) and the response that I get from a lady who answers the phone is "we will get back to you in couple of days time &/or our service engineer shall call you" However, no call to let us know what the issue is.
Today i.e. 06/03/2010 I called the Philips Authorized Service Center to find out the status. They informed me that they are waiting for Philips India's response, as they have escalated the topic to them for resolution. And also, they informed me that I might have to shell down Rs.3000/- to Rs.4000/- in case if the resolution has to be reached. This is simply disgusting!

WHO IN PHILIPS INDIA IS RESPONSIBLE FOR THIS CUSTOMERS AGONY, DISGUST AND HARASSMENT
HOW COME Philips Authorized Service Center ARE NOT ABLE TO RESOLVE PROBLEM EVEN AFTER 30 TO 40 DAYS
HOW COME IT HAS TAKEN 30 TO 40 DAYS TO EVEN INFORM US OF THE SITUATION
HOW TO ASCERTAIN THAT Philips Authorized Service Center HAS NOT MEDDLED WITH THE SYSTEM WHICH HAS LEAD TO REPAIR COST OF Rs.3000/- to Rs.4000/-

IS THERE SOME ONE IN PHILIPS INDIA WHO IS RESPONSIBLE AND ACCOUNTABLE FOR THESE KIND OF CUSTOM ER HARASSMENT?

Hello,

We had purchased Philips Iron worth Rs. 850 on 25th May'09 from Croma Shop,

Lower Parel Phoenix Mall, Mumbai.

When we started to use the iron it was not getting heated properly. Inspite of

this we kept on using and atlast it stopped working completely. We went to the

Croma shop, customer care
assured us that it would be repaired. After repairing and using it for few

days it stopped working completely again.

We again went to the Croma shop and now we asked for replacement, but they

told us they can only
repair it again and it cannot be replaced. Now its been more than 1 month and

we have not got our
iron yet. When we try to get in touch with the Croma shop there is no proper

response.

Hence we feel that the product is defective and we demand a complete

replacement.

Warning, DO NOT BUY THIS TV!
I purchased a 42’ Phillips TV in May of last year. On December 21st, the power supply went out, a $280 repair and that’s when the nightmare began, I had to call the Phillips Customer Service Department. Although the TV was clearly under warranty, the very rude, condescending and unhelpful staff did everything they could to make the return process as difficult as possible. After first being assured that my replacement TV was on the way, with detailed instructions for returning the old unit in the box, I anxiously awaited the arrival of the delivery truck. All through the holiday bowl season, I patiently waited while watching the games on the 19’ we had in the closet. Finally, I called. What I was told next defies all logic. They aren’t sending a new 42” TV but they are shipping me a 32” and a 19” instead.
What? A 32” as a replacement for a 42”? After being assured that I am the most unreasonable man in the world for not accepting such a gracious offer, by everyone through the chain of minions with a script in hand, I finally was transferred to the “highest Level of Escalation” I was transferred to a very Rude woman in a foreign Country who assured me she had no Supervisor, at least one that would call me and that that’s the offer take it or leave it.
Well, let’s just say I left it for now but I hope this message gets out worldwide not to buy a Phillips TV if warranty is important to you. I had to save a long time to finally purchase a big screen TV and was counting on these people to stand behind their product. Magnavox, Emerson, and Sylvania are brands sold through Phillips with the same customer No- Service Department handling the returns and beating as many people a day out of their warranties as they can.
If you buy one of these TV’s and it breaks, you will get the shaft. You have been warned!

DO NOT BUY THIS MP3 PLAYER! I have had constant problems since I purchased it! It will only accept for data for a short length of time and then you have to reboot the mp3 player and hope you and start transferring data again.