Philips
Reviews and Complaints

I purchased a water purifier machine while in the Philippines, and I accidentally broke the water bin, which was my fault. However, when I contacted the seller for a replacement, I was met with no solutions, wasting an entire day on this issue. I strongly advise against buying anything from this company—their customer service is the worst I have ever encountered.

Furthermore, it's illegal to sell products that do not have available spare parts. The water bin is a separate component, so it should be possible to obtain a replacement, but there was none available. Please steer clear of this brand; they are dishonest and deceitful.

Name of shop in shopee PH

Philips Water Official Store

Do not buy this pos! It will cut you.

I tried numerous times to get some help. Phillips customer service is terrible. Cannot understand the broken english on 3 calls. Disconnected etc...

They advised me to contact "phillipsmoneyback, com. The site wanted to install some bs add-on which I refused.

I was offered a replacement. I told them no.

Save yourself the aggravation

Received notification from Phillips that DSGo devices would not be remediated as promised.Instead patients could choose to return device and receive a check upon return. It was shipped on 7/12/23 and delivered on 7/14/23.I have not received a confirmation of receipt and no check has arrived.I called the 877 # on Patient Portal and they had no info.

On Nov. 18, 2020 I called in my bi-pap recall information. My machine was one of the recalled. My sleep apnea is considered severe. I can not be tested again or get a new machine according to my insurance for 10 years. That being said I have been without the machine for 2 years 4 months. My health is suffering because of this. I can not get any information of when my machine might be replaced. The ladies on the phone are very nice but have no information. I have checked where I had my sleep study done and where I received my machine from in the beginning. None of them have any information or are involved with the recall. It seems by being a severe case I could at the least get some information. I do not even know who might be a DME in my area. I have read that 90% of the machines have been replaced as of the end of 2022. My health seems to be of no regard. I would love to receive some type of response from Phillips.

Over a year ago I was notified my Bi Pap medical device needed to be replaced due to it being a serious health hazard. I completed the required registrations and filings. It has been over a year. Each time I call they refer me to an Rx department in India somewhere. I have called several times to try to find out the status of my replacement Bi Pap machine. Sometimes I'm told they received my prescription. and other times not. They told me several times my claim has been expedited to a "higher authority" and someone would contact me within 48 hours. No one would tell where or whom this "authority" is. It's been several months, and I've heard nothing. Sometimes they are nasty and even hang up on me. Also, there is a language barrier as they do not really understand English, and it is hard to communicate with them. I'm direct but polite each time I call so that behavior is unwarranted.

Philips is an irresponsible company that apparently takes no responsibility whatsoever for its patients that depend on them for their very lives! It is a total disgrace. The worst part of this debacle is there is no recourse, or anyone in the company whatsoever that knows anything, or can directly step in to help us. The company is so compartmentalized (by design) that no one knows what any of the other departments do.

Purchased a Philips razor and received a prepaid Visa debit card. Need info about the card and cannot get to a real person to talk to! Card has a $15 dollar limit and I used it at a Bed Bath and Beyond as partial payment for a purchase of $41.51 on 1/28/23. The entire amount was covered by the $15 card! I am confused! This seems like a scam. I do not want any additional credit or debit cards! I tried calling the toll free number on the back of the card, but was unable to talk with a real person! Please help me to resolve this issue.

Thank you, John Lukens

I registered for the respironics recall almost 2 years ago. Over the past year and a half I get a call from India that they need information. I provide it and they say my device is ready to ship. But then they keep asking for my prescription even though they already have it. I call and wait forever to speak with someone

That first person has no record of my claim. Then after asking for a supervisor they admit they have everything. They say my device is ready to ship. Then I get a call or email saying they need my prescription again. It's like Groundhog Day. They are playing with peoples' lives and just don't care. Phillips should be held liable for causing the health problems that arise from not having the CPAP device. Can you say Class Action?

Got new 65 inch for Christmas and had marks all over screen as I pulled from box. As long as tv works it's not covered under warranty. Don't buy from them. I'm out money for a wierd looking screen.dont buy philips they don't care. Never had a problem like this. Have to tell people I got new TV then they see the marks and really they wont fix it or refund

My Philips tooth brush was in warranty when suddenly stopped working. I applied to Philips Customer care about the situation and I was asked to sent broken device back to them. I have sent device and on 24th of November 2022. Later I received email that my device reached Philips. It was 2 months from my first contact and I called them at least 10 times and every time they promised that my new device will be sent but nothing happened.

I received my Sonicare 4100 rechargeable toothbrush. Spent A LOT of money for a vibrating toothbrush. Can I use it? No, it comes with a usb cable without an electrical hub to plug into the wall. Phillips are you too cheap to stick a cube in this box? Im so upset that you charge so much for a toothbrush that isn’t ready for consumers so you can save a buck. Please fix this issue- i’d love a reply.

Paul B.

Alaska

I purchased a Philips 3000 electric shaver today it clearly states with turbo on the packaging, yet the item doesn't have a turbo function.

it does seem like it has been falsely advertised, i hope i have not paid extra for an item that should have a turbo function yet does not.

It was purchased from shaver shop Midland WA.

Philips shaver 3000 series smart power control, turbo function, power cut blades, 5D pivot & flex head, S3203

Wear there heart monitor for 1 month. Some issue with it during that time. After my 30 days I called customer service because there were no clear instructions on how to return it in the pre paid FedEx plastic envelope.The envelope had no tracking numbers on it which I thought was strange so I made sure to take a photo of the package label. I dropped it off at the local business that does FedEx pick up appx 3pm on Nov. 10th. On Nov 23rd I get an automated call stating that they had not received the unit back yet. I have emailed CS only to be told they have not received it. Also left a message on the 23rd for the dept. that is in charge of the returns but no call back yet. This is causing stress for someone that has a heart problems already. I've attached a photo of the return envelope that I sent the unit back in.

On 8-18-22, a few days after my stroke, the hospital provided me a Philips MCOT heart monitor to wear for one month.

The first thing I discovered is that the monitor's battery must be recharged at least once or twice per day -- what a hassle! The sensor's battery seems to last longer, at 3 or 4 days, but each time that happens you have to replace the whole sensor patch. So you have to call for more patches.

The next problem was that after wearing the plastic sensor patch for several days, my skin started turning red, irritated, and itchy. After a couple of weeks it became so bad I had to remove the patch and let my skin heal for a couple of days before reapplying another, which became routine.

The third problem was that the connection between the sensor and monitor began malfunctioning about half way through the month and beeping an error message. This got worse as time wore on, and so 5 days before the month ended I got so tired of hearing the beeping I sent the thing back to Philips.

Not a great product, all in all.

I telephoned your repairs team today. I was on the phone for 50 minutes!

The lady I spoke to gave me the impression she was doing me a favour by me not making me send a picture of the numbers that are on the iron, that I had already given her verbally. I had to go upstair to do this (as I don't know how to do a photo and send it). Then she asked me to change the plug socket and try the iron. So I had to go upstairs again, I explained I have difficulty breathing and more so in this heat. I was not happy.

I sent her my invoice via email. She then made an appointment for an engineer to come and take the Iron on Thursday and asked me to put it in a box. OR take it to the Post Office myself, I said how am I supposed to that if I have no box? I repeated I have no boxes here in the house, she got very annoyed with me as 'I hadn't kept the box the iron had come in'. I said 'would you still have the box from 8 months ago! I wasn't planning on having to send it back.

She then said she would send a box, but obviously that meant my appointment for Thursday had to be cancelled. I asked if she could make an appointment for next week so the box had time to arrive and she said she couldn't do that. When I asked why, she said she could only book unto 4 days in advance.

I feel that I have done most of the work for you. Absolutely appauling service. It is like you make it as difficult as possible to get the iron repaired. I have only had it for 8 months. I think you should renew it as an iron should last longer the 8 months. It is not getting hot enough to steam and the plate is just luke warm, I can touch it.

On top of that I have no iron.

If you consider this to be an adequate after service you leave me no option but to never purchase another Phillips appliance again. I normally buy Tefal steam generators but thought I would give the Phillips steam generator a try and wish I hadn't now.

Regards

Caroline McCarthy

I have been waiting for a year now. I am in cardiac failure and have severe cardiac arrhythmias disorder. I don't understand how it can take a year to replace my cpap. I am very frustrated with this process. [protected]

I purchased a Phillips blender

HR2052

191/A

220-240V~50-60Hz

450W

MADE IN CHINA

2112

PHILIPS NL9206AD-4 Drachten

IKEVA

It is absolutely dangerous I have now on two occasions used the blender and the lid bursts of I have just used it to blend soup only quarter full again the lid burst if even in an attempt to hold it down it sent hot liquid all over myself and the kitchen

Please advise if a solution other than throwing it away

Thanks

Sam

[protected]@hotmail.co.uk

Purchased a Norelco shaver on Amazon for my disabled son that cost me $159.96. His caretaker informed me it was not shaving well and not meeting expectations. Philips return time period is 30 days apparently and therefore the return period has expired and Philip refuses to allow return of shaver and refund. If your company only gives 30 days grace period for returns, it means your products are not trust worthy and of bad quality. This shaver proves that point. $160.00 is a lot of money. I will never purchase anything from Philips again.

I have been trying to get a replacement shaving head SH30 for my shaver S3350 for the last 4 months but your local company is unable to provide it. I would like to inform you that you recommend a replacement after 24 months but you cannot provide the part. Is this not cheating the customer. You sell a product and not provide spare parts. This is my 4th complaint. No response.

Shaver S3350 was purchased 2.5 years ago. As per your recommendation the shaver head is to be replaced after 2 years. For the last 3 months I have been contacting your Customer Care and service centre who keep informing me that the part is unavailable. Why do you suggest a replacement when you cannot provide the part? What sort of after sales service is this?

See the attachment which clearly states 24 months.

New Water tank of my iron to take six months to be delivered to service center for me
This is in your service branch in Saudi Arabia in Khobar area
It seems a joke
Now my iron to be on the shelf for six months without me able to use it
Is this what your international brand is all about
Can't fix your machine to push you buy a new one
Hell it will not be Philips brand forever

Thank you
Omar
Whatsup [protected]

I bought this tv from your outlet & a warranty of 3 years by philips was shown in your order sheet: edsa-[protected] dated 28 apr 2018. Recently there was fault, so I called them & wrote to them for action since 1 dec 2020. They demanded for the information had already emailed since 2 dec 2020. So far they had responded that they will come within 3 days time. But today is already 2 weeks gone without any mail or call respond at all. Their responbility is very poor. As I am your long term customer supporting your products, I therefore sincerely hope that you will assist me on this important issue. Although they are the warranty party, but I got the confirmation from your company, so you should help your customers. Thanks