Sony India
Reviews and Complaints

"Sony scamming me with defective TV"...

Having my trust in SONY products and its After Sales Services, I purchased SONY TV KLV-50W662F on January 18, 2019.
On 28-09-2019, when I switched on my TV, there were a vertical band of lines came on screen. I call toll free number and my complain number was [protected]. The technician of the Service Centre after seeing the screen pics on WhatsApp, advised to bring the TV to Service Centre. Troubleshooting a TV by seeing a picture of WhatsApp is simply fraud and denial of warrantee. Thereafter, a service estimate of Rs. 25883.00 for the replacement of the screen was sent to me.
My TV is under warranty of 1 year as I purchased it on 18-01-2019 but Service Centre said that you have to pay for this repair. It is a false plea of physical damage of Inner Display broken to take it out of warrantee.
I am positive that you will not tarnish your good will and credibility with your SONY loyal customers and save me from unnecessary harassment.
Uma Kant

Mobile: 0 [protected]
E-Mail: auroindia@gmail.com

PS: Under the circumstances, you are requested to repair my TV under warranty failing which I shall be constrained to take the matter to consumer court.

I bought a 32" Sony Bravia LCD TV. The picture lack clarity and to me it looks that it is a defective product. I wrote to Sony India several times but failed to get a response. I called Sony India customer service helpline also several times but failed to get a satisfactory response.

I feel that i have been cheated. It is really pathetic that sony india is cheating it's customers.

not SONY. TO BE MORE PRECISE, THOSE WORKING FOR SONY, WHO HAVE NOT UNDERSTOOD HOW TO BUILD UP CUSTOMER BASE THRU FAITH

Joning with you, Sony is cheating indians...

I would like to contact someone in India and the Sony company that their quality control stinks and should consider retraining their people to do the job right the first time and quit wasting the Americans working class money and time in the US. I could not get any service on my Bravia 46BR4 purchased 6 monthes before, Sony could not get me any service in my area, I had a problem with it on Oct. 2 and haven't seen anyone yet! This is Oct. 17th and no one in my area in Wisconsin will not service it because I didn't buy it from them! What a poor attitude from the furniture and appliance store near my home, now I had to agree to bring this unit to a closer location about 30 miles south of me, Sony has an internal problem with home service for warranties. i have never heard of this in all my years of being a service person myself or consumer, how do we get this resolved and fix the mess we are in with poor consumer treatment and lack of respect for our hard earned money. I'm very angry at the Sony Co. and the people connected to them, you are loosing many customers left and right, get your head on straight and SAVE YOUR REPUTATION NOW!

A very unsatisfied consumer

yeah same problem here i have a problem in my 32" lcd tv sony bravia black dot appears at the left hand corner due to pixeles missing.really i had complaint many times in customer support but result is zero.it is true that the company is more flexible to profit orientation than customer satisfation.u can also add me for the same problem.

I have purchased MHC888D model from sony world @ BSk in Jan. In Jun-July I have noticed that the sound is breaking while playing. I have informed the service center and they said that they have replaced 3 ICs to solve the problem. After 1 month the problem is again started and I have again sent me set to the service center. After lying there for abt the month they are not being able to find out the problem and given back the set without fixing it up day before yesterday. Yesterday while playing again the same problem occured.

This is really becoming a headache for me. I have purchased Sony with an impression that it has got the best technology and support. I would like to request the higher authority to look into the matter and arrange for a replacement at the earliest or else I would file the case in the consumer forum.

I am looking for a favorable reply and help me out to solve the issue.

Thanks,
Sanjay Sen
[protected]

I am facing the same issue with Sony india and their dealer Dayal Infotainment, Shipra mall, Indirapuram, Ghaziabad...I wrote this mail to them 3 weeks ago and I am yet to get any reply on that...so, pathetic service by Sony

Hello,
For last one month, I am suffering from WORST quality of Sony service centre and the callousness & robot type attitude of their call centre ladies..This has all forced me to present my case through this email communication so that appropriate authority could take action on it…if not, I would explore other third party options….Otherwise I am still hopeful Sony service management team is sensitive enough to take action based on it..

The long story but cut short here begins from 26 July’2008…

I purchased a Sony music system (Model no. MHC-GNZ333D) from Dayal Infotainment [Shipra Mall, Indirapuram, Ghaziabad] on July 26’ 2008….I choose Sony over other thinking its product quality might be of superior quality and at least professional service quality….
Within few days of installations, the FM subsystem started giving problems….Randomly it worked fully or didn’t work at all….Surprised at the problem at that very early stage, I did what a normal customer expected to do…Register a complaint at the call centre [req. no. 3145705 dt. 04/08/2008]…Mind you, before that I had followed with the dealer to try to resolve it…
So, as expected the technician came and did numerous times ON/OFF of power switch..and it started working….As the problem was having random nature, I thought it started working though logically I was not convinced with him…He didn’t bother check the system either…

As I was expecting, the problem started coming again…This time I made another request again [3181272 dt 16/08/2008]….The technician came on 20/08/2008 and said there is problem with FM tuner and it would take 3-4 days of time to parts come….I was fine..at least the problem was diagnosed [hopeful]…

Now, the real problem started…

When I made enquiry about the status of my request at call centre [Sony] around 25-26 Aug, the lady said that the parts didn’t come yet…I said how long it will take as I was informed it would take 3-4 days…She said that for single part it might take time as all parts are imported from outside India and probably they would wait till more parts order come to fit in a lot….This was totally unprofessional…Then I requested service manager contact number…She refused to give…..I couldn’t get the answer why?...Is there no way to escalate further from these robot like call centre professional?...

Then I made some personal and background effort to get contact number of one Mr. Naveen (Sony service deptt employee)….So, made a call to him on Aug 28’2008…He said your parts has not yet arrived but there is another same part…He would get done tomorrow…

The technician came after a long waiting (initially the time was fixed at 11:00 AM) at around 4:00 PM on Aug 29’2008 with the NEW part….At least, I am bit happy that now I could enjoy my new system fully which I couldn’t do yet right FRM DAY 1…. But that was not the destiny….The technician discovered that the part was not compatible with the system….Any sensitive person could imagine how would I feel cheated and frustrated with the worst quality of service with so much wastage of my individual productive time waiting for the technician whole day, and calling up all kind of service people to get my problem resolved…..Anyhow, the service centre technician went again to collect another part from dealer….He came with another NEW part and fitted it….Alas! it didn’t work….The technician also said he couldn’t do anything more though he tried very hard…

Now, the every kind of problem-request-resolution cycle has passed with no conclusion except that the part is inherently defective and needs a replacement….I wouldn’t favor any kind of offsite R&D request on the system considering the fact that the system is barley one month old and the problem was coming right from DAY ONE…..So, I request to do necessary action to get the replacement done….

Thanks,
Manish ([protected])

Dear Sir,
With due regard, this is to say you that purchase a camera model no. DSC-S750 E37, Serial no. 4058629 from ur delar named M/s. Best Buy, Moradabad (U.P.) on dated 10.06.08. After some time it became out of order. I gave it to the sony authority service center, moradabad on dated 04.08.08. They assured me to give it back after one week. But now around one month has been passed but I didn't get my camera back. As with in two months of after purchasing, your camers has tecnical problem so I want a new camera place of the old one otherwise I take a legal action in ur company.
Thanks.

Davendra Singh

Greetings Neeraj !

My name is Pat Kennedy and I work for Sony Support USA and as such are not familiar with the processes and procedures for Sony in other countries/regions.

We only provide information and support for Sony's products manufactured for sale and use here in the United States.

Please relay your issue to our Support Center for India at: http://www.sony.co.in/section/support

Please feel free to contact Sony at your convenience and thank you!

Greetings Neeraj Chaudhary!

My name is Pat Kennedy and I work for Sony Support USA and as such are not familiar with the processes and procedures for Sony in other countries/regions.

We only provide information and support for Sony's products manufactured for sale and use here in the United States.

Please relay your issue to our Support Center for India at: http://www.sony.co.in/section/support

Please feel free to contact Sony at your convenience and thank you!

Hi, My Vaio Laptop often freezes.When i serviced it they said me that is an OS issue and made a Factory OS Install.Then the Laptop works fine for 2 months and then the same problem arises. They don't listen to my comments . Just simply say that is a Operating system issue.

Dear Sir,
Please share your complaint no. with us here. We will need this information to assist you further.
Regards,
Sony India Team

Dear All - Even I have faced similar issue with my EX52 model which is off 3.4 years old, all of sudden green color appeared. I have sent 2 e-mails to Sony India and few mgnt people abroad, I haven't got any proper answer/response from Sony. I am really sorry to say but after investing 64, 000 INR I am asked to replace the display panel which is of 23k. Again I haven't received any proper answer for failure. Please don't buy atleast Sony Televisions in near future.

I have the similar problem after 2 years. It seems to be a common problem for SONY LED. We purchase SONY brand not only for best quality but reliability as well. But there seems a big big manufacturing defect which is getting banged on customers. Repair is also too costly which makes really dissatisfied though I do not find a way out than repairing from your service centre. I am planning to get it repaired and then sell it off.

I have a similar problem as the mentioned ones. I had purchased Sony 40 inch LED EX52. in earl from one of the dealers in bangalore. The TV functioned well till 1.5 year from the purchased date. after that I started facing problem and went to the worst extent. The colour started diminishing now we are just seeing the faint picture with yellow Colour across the display area.We are cursing for buying such a TV .Complaints were raised With the dealer and the sony call centre. The team inspected just to tell that the display panel has to be replaced. I was shocked to know how could such a thing happen in just 2 years after investing money in such a top brand product. I need a sensible reply to This mail. I hope sony india understands the situation and should rePlace the Faulty units. Now

hi
i have brought my LED EX 52 in 2012, Even i am facing the same problem with it. Kindly let me know what can be done.

regards

Hi Sony India,
I am facing the same issue with my EX52 40" TV. It has been more than 2yrs..i was enjoying the picture quality.. Just 2 months back i just lost the picture and i can see only 40% of the picture perfectly and all the rest are completely hazy. Contacted service centre and they have advised me to replace the LED panel. But again as i understand from this forum, this is not just a one time issue and i am
not the only victim. All the yrs i have been a great fan/advocate of Sony for its quality. Now not sure if it will be worth to replace the Panel, if it is going to give me the same problem in another yr or two. Since the Panel is very costly, Probably the alternative will be look out another brand new model... But again Sony live in our sentiment now and it is difficult now to move out from Sony. Can you pls kindly suggest how best you can help me if at all ? Any quick response may be a good help. Thx & Regd - Lipun Mohapatra

SONY INDIA
Sorry to inform complaint has still not been resolved.

Dear Sir,

Regret the inconvenience caused. Our service team is already in touch with you for this issue, they have already shared the best possible solution with you.
For future communication on this concern, please call us at our official toll-free helpline at [protected] or write to us at sonyindia.care@ap.sony.com for assistance on your concerns. This is a third-party forum and will not help you in any way.

Regards,
Sony India Team

Deficiency in service
Request for refund
Please allow me bring to your kind attention harassment, mental agony caused by supplying reconditioned defective TV - under warranty up to July 2012 and indifferent, careless, callous, evasive attitude of SONY service team towards its customers.

I purchased a SONY TV. It had defective BG2BOARD . After protracted follow-up, Sony India replaced defective TV and vide Bill No.[protected] dated 12.5.11 charged Rs.23, 632 towards repair/replacement of defective LCD.
At the time of installation itself, TV supplied by SONY vide Bill No.[protected] dated 12.5.11, it was brought to the notice of technician that there is problem in sound output. SONY INDIA. reacted that ' Itni Problem Nahin Hai' There is not much of problem. In other manner they agreed that there is problem in sound output. We were not reconciled why a new LED TV should have any problem with sound output.
We also requested SONY INDIA to please check the problem and incase TV set had some defect to replace it. There was no response from SONY.
However, instead of flaring up the matter, we consoled ourselves and reconciled with the quality of voice.
Subsequently, Newpaper reports appeared about defect in LCD TVs supplied by Sony.It seems there is manufacturing defect in all the TVs supplied by SONY. But Sony instead of accepting the defect is indulging in denial and charging/fleecing its customers towards exorbitant repair charges.
TV supplied by SONY developed same problem as that was in the old TV. Complaint complaint no.9552285 Dated 4.3.2012. followed by letter 5th March, 2012 was made. Service engineer advised that B- Board needs replacement. SONY informed that it will be repaired.
Not satisfied with repairs to a brand new TV which is giving trouble, May I request you to please intervene and take necessary action on priority to take back defective TV and refund Rs. 91, 632 at the earliest.
CA SKSINGHAL

Dear Sir,
Hope your concern has been resolved now. For future communication on this concern, please call us at our official toll-free helpline at [protected] or write to us at sonyindia.care@ap.sony.com for assistance on your concerns. This is a third-party forum and will not help you in any way.

Regards,
Sony India Team

Deficiency in service
Request for refund
Please allow me bring to your kind attention harassment, mental agony caused by supplying reconditioned defective TV - under warranty up to July 2012 and indifferent, careless, callous, evasive attitude of SONY service team towards its customers.

I purchased a SONY TV. It had defective BG2BOARD . After protracted follow-up, Sony India replaced defective TV and vide Bill No.[protected] dated 12.5.11 charged Rs.23, 632 towards repair/replacement of defective LCD.
At the time of installation itself, TV supplied by SONY vide Bill No.[protected] dated 12.5.11, it was brought to the notice of technician that there is problem in sound output. SONY INDIA. reacted that ' Itni Problem Nahin Hai' There is not much of problem. In other manner they agreed that there is problem in sound output. We were not reconciled why a new LED TV should have any problem with sound output.
We also requested SONY INDIA to please check the problem and incase TV set had some defect to replace it. There was no response from SONY.
However, instead of flaring up the matter, we consoled ourselves and reconciled with the quality of voice.
Subsequently, Newpaper reports appeared about defect in LCD TVs supplied by Sony.It seems there is manufacturing defect in all the TVs supplied by SONY. But Sony instead of accepting the defect is indulging in denial and charging/fleecing its customers towards exorbitant repair charges.
TV supplied by SONY developed same problem as that was in the old TV. Complaint complaint no.9552285 Dated 4.3.2012. followed by letter 5th March, 2012 was made. Service engineer advised that B- Board needs replacement. SONY informed that it will be repaired.
Not satisfied with repairs to a brand new TV which is giving trouble, May I request you to please intervene and take necessary action on priority to take back defective TV and refund Rs. 91, 632 at the earliest.
CA SKSINGHAL

Dear Sir,

This is to bring to your kind notice that I have purchased ‘BRAVIA LCD’ 32’ Inches Model No. 32BX350, Serial No. 3356296 on dated 01.03.2013. Approximately 2.5 years have been passed and there was no complaint against the above mentioned product. But some days back my BRAVIA LCD stopped working and the visual was totally lost. I called the customer care and my complain was registered wide complaint no. [protected] on dated 16.02.2016 and on the same day company representative visited my place and checked it. I was informed by him that ‘Panel’ of my ‘BRAVIA LCD’ is not working and it has to be change and to purchase the new panel. After investigating, I found that the Panel is of Rs. 15, 000/- inclusive of all taxes.
Sir, the panel is too costly for me. It is impossible for me to afford. I have been the regular customer of SONY and have purchased 3 LCD and my most of the electronic appliances are of the same company.
So, you are requested to kindly provide us any alternative method so that I can survive this financial crisis.

Sanjeev Mishra
Mob:[protected]

Hi Sir/Mam, I Mohit Thapar is suffering from a big flaw in your handset Xperia Z2 which i bought on 6th of June 2014, got it replaced in 20 days and then again new device with the same hardware issue but no response from either Sony Care or Sony service centre as both the departments just reply that they don't have the power to take a call and keep shifting the responsibility on each other.

As you can see from the service number 1-[protected], still i will again explain the whole story in this mail and will attach the required proof for the same as below.

I bought SONY Xperia Z2, on 6th of June 2014 worth 48, 500 Rupees (Biggest Mistake) which had some hardware issue which i realized within 2 days of using it and i had to submit my brand new device @ Sony Authorized Service centre (Rohini, Delhi) JP Electronics Rohini, They told me that i will get my new handset within 7 days at max, and i had to just wait without any phone for not 7 but 17 irritating days which involves continuous calling at service centre and getting even more frustrated as they dint have any information about the arrival.

I got my handset on 24th of June, finally i thought the problems will go and i can actually see the BEST EVER SMARTPHONE MADE BY SONY, but exactly after 1 day, the same problem came and i again had to report it to the sony care on 26th of June as this time i dint want to wait for another 20 days for another changed device, i kept requesting the Sony care to give me the privilege to keep my present handset till the time i get a new one (after all i had paid Aprox 50 k rupees for a smartphone. But due to no proper support from either of the department, i kept using the faulty product and waiting for the support from Sony.

Till today i haven't got any response for the same and when i went to the Sony service centre this time again, they checked my device and they agreed on the hardware issue plus a new hardware problem of shaky body and some funny noise in the back and side panel of the phone (Agreed by Sony service center) but they told me the only thing which can be done is repairing your phone as they cant change it as due to the delay from Sony care the time frame is more than 7 days now.

Wow amazing, this is Sony what we know as about? This is how you exploit your customers? Amazing customer support and after sale service, i think even micromax is much better in dealing their customers.

This time round, if i don't get a proper response and support, the next step will be 1) consumer forum 2) exploiting the service and all on social media like Facebook and Sony official site with all the proofs i have.

I am not a fool paying 50k rupees and then getting my phone repaired and then using, haha, wow this sounds amazing in itself.

I have attached the pictures of the conversation with the Sony care and the date specifically shown in the picture to prove my problem lied within the very 1st day i got a returned handset.

Please can you do something about it or only filling a legal complaint against the company is the last choice left? And mind you, i am a regular Sony user from past 15 years and this behavior and response is seriously not acceptable from Sony, i haven't till date tried to public-ally exploit this issue via Facebook or blogs etc, but i think this is the only choice left to me.

Mind you, i have highlighted the words like SONY and best ever smartphone to indicate the boosting by the company for their product which is with all sort of problems and flaws, its amazingly beautifully disguised smartphone with all the hardware issues in it .

Please i am requesting for the last time, respond and support properly and arrange some call back and a proper resolution or escalate it to higher authority

Dear Sir/Madam,

Attached herewith my phone purchasing bill and service job sheet. I bought [protected]) Xperia Miro ST23i model phone from a SONY showroom in Salem. That mobile is complained networking problem and set heating also. So I submitted(19-01-2013) my mobile to SONY authorized service centre of SHARON ELECTRONICS and I explain my problem everything without mobile phone to your customer care, but till now no responsible from each side. So my request to you directly. You also do not take any action about this case, after I will go to consumer protection court. I am awaiting for your response and reply to this mail.

Name: Elayabharathi. S
My Job No:[protected]
Mob No: +91-[protected]

Regards;
Elayabharathi. S

Hi,

I purchased Sony Bravia LED TV Model number - KDL - 32Ex420 on 25th Dec 2011 from Sahni Agencies Pvt. Ltd. (Shop No. 248, IInd Floor, Ambience Mall Gurgaon).
The dealer had provided provide me wrong remote control i.e. he had provided remote control of LCD TV instead of LED TV. I had already visited over many times, but he isn’t providing correct remote control.
Also i had called up your customer care helpline [protected] for the same issues to register a complaint regarding this issue. But to my dismay the CCE (Shashank) over their denied to register a complaint regarding the issue. When the call was transferred to supervisor on my request, the supervisor (Jaiprakash) talked in very rude & derogatory manner & denied to help in any manner. Also when i asked his designation he replied that he won’t answer any stupid question & denied to reveal his designation.

I can’t understand is this the way you treat your customers?

I would like to strongly condemn the way your customer care people handles the customers. If possible try to listen to the call, you must come to know the ground realities of the services that you are providing to your customers.

Date Of Purchase – 25-12-2011
Invoice Number – [protected]
SR. No. – 2463427

Pls help to provide me correct remote control & take appropriate action against Shashank & Jaiprakash.

Regards,
Ajay Malik
[protected]

Dear Mr Abdullah,
First of all the bags that are provided free with the laptop are not Sony's responsibility at all.I myself own a sony VAIO and there is no such provision in the company that provides free cases or bags with the laptop. The retailers such as Vijay Sales add these bags as freebies with the products and hence you would need to complain to Vijay Sales only. Sony is in no way to be held responsible.

Yes Its a difference in culture because whenever I made any purchese of Samsung Product I got a call from Sumsang Very next day only..
They call & just inform how the product is all about & how to use it easily.. This is called customer service & aftersales service, ,

This is not the issue of Silly Bag, I have already purchased it from outside, ,
This is the pathetic service which is point of concern for me..

Mister ! I am complaining about Sony because I have purchased a sony product & not a product made by Vijjay Sales.. I had already complaint to Vijay Sales about this regards & pissed off with the way they respond.
I am complaining to SONY because not even a single call or email Sony send to me for atleast feedback as a new customer.. I am complaining because Vijay Sales Executive told me that Sony had not provided them the bags from their side because its a new product ..

Hello Sir !
I am a proud customer of Sony Notebook.
& I am very much satisfied with the service of my Laptop but I am not at all convinced with the Retail Outlets of Sony,
I have purchased my sony Vaio Pocket Notebook from Vijay Sales( Mira Bhayander Road, Mira Road (E), Thane) on 5th March 2011 & since that day calling regularly to Vijay Sales Outlet to collect my Laptop Bag for which they had promised me one week time to deliver the bag at my residence but not getting any response at all from their side. I called several times to the outlet & every time they take one weeks time for the bag & I am still waiting.. I have purchased one laptop Bag from outside Computer shop but its big in size & because my notebook is smaller it keeps moving inside the bag from one side to other..
I also informed them that I am mostly on roaming & require the bag to carry my notebook, , But thanks to such a pathetic Service, Scratches are almost everywhere visible on my Notebook..
If Sony don’t have any value for their customers I am sure they will be very soon come down to the level which they actually deserve “At least in Customer Service”
I am still waiting for the feedback calls from Sony which we normally receive when we buy any new product from any X, Y, Zee company..
I am sure I will not receive any feedback from Sony guys as well but this is my last try because I am exhausted by running behind Retail Outlet..
At least take this as a feedback, , Not a good one but to improve a bit..
Thank you Sony, ,
Your Not so Valuable Customer, ,
Abdullah Usmani,
Mira Road (E), Thane, Mumbai

Dear Sir/Madam,

This is to bring to your notice that I have raised complaint on 31st August 2010 regarding Sony home theatre. Today is 13th September and still I am waiting for resolution. Person from Sony service center came to my home and told me that we need to bring this to our service center and commited to return the same within two-three days. And after 3 days when I call back to service center contact number they told me we need to send it to main service center.

My concern is that if they were not in position to solve the complaint then why should they kept it with theire service center ? Why should they were waiting for my call ? And still I don't know status of my home theatre. This is not acceptable from company like Sony.

Note: Now this complaint is one month old now and still I am waiting for resolution .

Kindly give me email address of higher authority sony india. I have received mail from sony customer care that you will shortly get call from our representive but no call receive till date.