Platinum Wigs
Reviews and Complaints

I ordered the Naomi soft Yaki lace front wig which was not as expected when received, it was too thin for and looked nothing as the wig pictured. I emailed the company and ask them to return the product. The company authorized the return with authorized #210 on 7/26, I returned the unit on 7/29/16 and the company received the unit on 8/2/16 via UPS. The Unit was received by the receptionist on 8/2/16 but no email was sent from the company. I have reach out to this company on my own on Numerous Occasions but to no avail.
on 8/20/16 I have had enough and have reached out to my credit card company so they could put this company on their scam list.

Don't bother trying to call or email because after they take your money they go silent.

I would recommend doing business with Aliexpress because they give better customer service than a company (if you can call this a company).

I treated myself to purchased the so called Human Remy Naomi Soft Yaki Bangs unit and was initially very happy with its natural look. Shortly Platinum Wigs immediately emailed to ask for a review and I am so glad that I waited. After a very short time, I began to notice this hair was constantly matting and tangling in the back. Whenever I took the wig off, the entire back was a big ball of knotting. I spent my entire day running my hands through it to detangle it. Upon having to comb and brush it constantly the unit was shedding and became thinner by the day. It got so bad, that I will have to soon add and sew in additional track rows in the back, because of the shedding and tangles.

I purchased this wig based on the YouTube and their many Positive reviews on their website. However when I finally posted my honest review it was not listed for others to see. So I am very disappointed and would not trust to buy this unit again.

This is the worst wig that I have ever purchased! I purchased the soft yaki with unstyled bangs based off of a popular youtuber and I am VERY upset with the quality of the wig. I was attracted to the good price and although I did see some of the negative reviews I decided to overlook them because I really liked the style of the wig. I loved the wig initially however it started to tangle the very next day and I had so much shedding its embarrassing when I got to work. The hair in the nape is a matted mess and there is nothing that I can do to salvage this wig. I will not purchase another wig from platinum wigs and I will continue to warn others. I have had many people compliment me on the wig style and I intended to refer them to the platinum wigs website but because the quality of these wigs is so poor I will warn others against hem. Do not purchase wigs from platinum wigs!

I had purchased a lace wigs with bangs and chose one of the styling options that they have available. I was very excited and waiting for my unit to come in the mail. The doing was fast but as soon as I got the unit and looked at it, it obviously was nothing like the picture. In the picture there are CHINA bangs which are supposed to be straight across, correct!? and rest above the lids of the eyes at least, correct!? So I don't understand how my bangs were almost below my chin! Also the layers in the picture framing the mannequin face were nothing like what I had on my wig. I chose the style pw7533so8 which when you go to the site you can see how its supposed to look for yourself, NOTHING LIKE THE PICTURE. So even though they say styling option is non refundable, you would think that they would refund me if they sent a unit that want styled right, right? Ugh im upset cause they cheated me out of money. they can still resell the unused unit to someone else, but im left shorted 50bucks and no wig... Please beware and dont choose the styling option cause they can style however they want and not refund you for their "mistakes". just get it styled at walmart for under 20 bucks.

I sent this company an email on 5/17/12 explaining to them the issues that I was having with one of their units. In the email, I stated that if I was not contacted back in a reasonable amount of time, I would retract all of the positive statements and recommendationsthat I've made. I am keeping my word. I believe that two weeks is more than enough time to have been contacted back. I've also called... numerous times and have left messages. The first unit that I posted here, I loved. But the second unit that I received and recently applied, was horrible. I'm definitely not going to stand by a company that sends out defective merchandise, and then on top of that, makes me feel as if I'm not valued as a customer. Attached is a picture of the unit after having been on for two weeks. The unit is balding because the tangling was so bad, as it was tangling at the roots. I had taken the unit to numerous cosmetoglists, and myself am licensed, and the matting was beyond repair. This is a warning to all of you who patronize this establishment. Although you may not have had a bad experience with this company as of yet, please be aware that once you do, they will not attempt to accommodate, help, or compensate you.

Here is the original email that I sent to this company on 5/17/12: Back in November, I ordered two 22'' virgin units. One was the brazilian curl and the other was the brazilian wave. I applied the brazilian wave first and absolutely was in love with it. I created a Facebook page, just so I could post pictures of the unit, since I was so happy. That unit lasted me from January of this year, until about 2 weeks ago. When I retired the brazilian wave, I applied the brazilian curl and loved it.

After a week of wearing the unit, it began to get really dry and brittle. I thought that it might need a co-wash and so, I took the unit off and co-washed it. Now, I'm a licensed cosmetologist, and am very privy of how to take care of hair and I was horrified at how the conditioner did not soften the hair. The hair felt as though it had been stripped somehow, although I had never used harsh products on it. After the unit began to dry, it began to mat up near the roots. I attempted to comb out the areas that were matting, to no avail. Once the matting began, the unit looked as though it was one big clump. I've never experience anything like this.

After I failed in successfully getting the matted areas out, I took the unit to two of my sisters, who are both hairstylists as well. They were even unsuccessful. Since I had to wear the unit and could not walk around with a matted mess on my head, I had to cut that hair out. I've had units from suppliers whose prices were inexpensive, but delivered quality products. I'm not sure how often defective units go out, but this is unacceptable. Sale or not.

I felt that it was the right thing to do by allowing you all a fair chance to address the problem, before I went around slandering your name. I cannot stand behind a product or company, that distributes products based on quantities and not quality. I definitely do not have a problem retracting any good statements or reviews given to this company, if I'm not satisfied.

Attached below is a picture of some of the damage. There are many more pictures as the unit is now a matted ball of hair.

I purchased a 22" Lace Front Wig soft yaki with bangs out of the box it was okay within days of receiving it, it began to SHED PROFUSELY. To add insult to injury they refused to acknowledge that it was there faulty wig that was the problem. I have wasted close to $300 dollars on a lace front wig that is losing hairs by the day. PURCHASE THEIR SHEDDING PRODUCTS AT YOUR OWN RISK !