Popeyes
Reviews and Complaints

We stopped at the Ft Worth location 8537 South Freeway. The food was terrible, it was so soggy, extreme hot and the bread was stiff as a board. It must have been baking under the heat lamp for hours... To my surprise when going inside to ask for a fresh sandwich or refund the long line of people were also from the drive thru doing the exact same thing. The employees did not care, gave attitude but when there is that many people saying the same thing you have to check the shelf life of the product you are serving.. something does not add up. I witnessed the cashier place back the orders that were returned under the heat lamp to be served again to someone else... I was in shock, I could not eat my food knowing this is how they prepared the meals. We simply just walked out and left with my reciept. We had ordered 2 spicy chicken sanwichs with fries and drinks.

mar 26 2023 at 245pm placed order for 2, 3 dark piece compo meals they were every slow and placed order on counter did not call my order # order set on counter for 7 or 8 min had to go up to counter ask about order showed me order that has set on counter that was mine the order was wrong it come with two piece dark meat and one piece white asked for salt did not have any no butter for bisket one did not have side of masked patots had to ask for side there was 6 emlpoyies working very slow responce at least 3 employs just standing around ignored by all had to raise my voice to get service employee just through the butter on counter without saying anything, chicken and photos and gravy was cold this happened at store #13755 at 12000 se 82nd ave Happy Valley Or employees were very slow responding with bad attitude also no one was wearing hair nets and had long wild looking hair

Please contact the franchise owner for store location: 34960 Enchanted Pkwy S. Federal Way, WA 98003. Please have that person make an unannounced visit during peak hours and non-peak hours. Instead of me writing down everything that is going wrong with this location the franchise owner need to take accountability and responsibility for what is happening at that location and take action to correct the problems. Thank you for your time.

920 pm yesterday evening. Went to pick up online order and person at drive thru was very rude and slammed door in face while I was asking a question. Sat at drive through waiting to speak with someone about weather they would be reopening later since all outside lighting was still on and no one would come to window. Drove around to main entrance and that was when we discovered 3 of the workers standing outside the door smoking weed. (drive thru lady, some man that claimed to be maintenance and another young black guy) While we was arguing with the 3 workers about smoking weed on company property and on company time another customer approached in a car. We was at least 15 ft from the workers and the smell of marijuana was so strong the other customers had to smell it as well. The owner needs to be aware of what is going on at his establishment because these disrespectful workers that treat customers rude are ruining his business. Tried to call the 10786 us-441 Belleview, fl popeyes location several times and the phone number is just a busy signal, no way to contact anyone for this location.

Popeyes Kings Highway Port Charlotte Florida. Been going there for over a year hoping it would improve, Food is good. Management is lacking, first you can only eat inside because

the call box was broken for months, drive through and drink machine only works sometimes in the lobby. Today I went there for lunch and the inside was closed and the drive thru was open sat in line behind two cars waiting for 1/2 hour and never moved, finally just left. The owners of Popeyes in this area need to be informed of the Poor management and correct these deficiencies ASAP. (They are losing lots of money now)

Walter E Elam

In February, 2023, I called Popeye's at Midlothian Trnpk Richmond VA, and spoke to the manager. I inquired about an in-kind donation to our non-profit agency. She gave me the name and number for a Brian Thrower to talk to about our need. I was unable to reach him and left several messages asking him for a call back. He never did respond. I didn't give up! I emailed him several times, appealing for a response. He didn't bother to answer. THIS DISREGARD WAS RUDE AND HIGHLY UNPROFESSIONAL. I sent verification documentation: IRS letter of Determination letter, copy of 2022 NEWDLETTER FEATURING THE PHOTOS OF DISTRIBUTION OF EASTER BASKets to nurses for each infant in their NICUs.

WoMen of Connection Ministry (WOC) is a non-profit agency located in Richmond VA. WOC SPONSORS AN EASTER BASKET PROJECT FOR HOSPITALIZED INFANTS IN THREE NICUs. The parents, nurses and volunteers who's concerns and efforts show that they care deserves recognition.

23. of Connection Ministry ([protected]@gmail.com) had hoped to apply to Popeye's for a food donation for to feed 62 people. WOC asked for: 124 PCs of signature mild chicken. 62 biscuits and honey omen 64 sides. I understand that this was a large request, however we believed it was possible. We needed this donation by April 17th, 2023. All we expected was an answer.

Ordered a Tackle Box for lunch and my wife ordered a child’s 6 piece nuggets meal. We waited a long time for our food. Others around us were getting their food and we ordered before them. I went to the counter to complain and the girl said they were working on ours. I waited another long period of time and went back to the counter to get a refund to leave. She said they were putting our order together and bring it out. I went back a third time and saw an order sitting on the back counter. A manager,I thought came out from the back and said here is your order hot and fresh. Carried it to the table to discover the fries were not hot and fresh and we started to eat. Looked at our receipt and saw we were charged for another fry and had only received one. Went back to the counter and asked for a refund for the fries we aid for and didn’t get. The same person said “we don’t give refunds I’ll get you another fry”. I took our receipt back that I had given her and walked away. I heard her talking about the customer who wanted a refund for a fry order but didn’t hear any replies.

We had bought your nuggets before and they were good, these were super small and very had a lot of grease in them.

I tired calling about 4 different phone numbers to verbally complain and none of the numbers listed for your corporate office were numbers that were working numbers.

Very disappointed.

at popeyes doing door dash orders ready food ready and employees lazy not wanted to complete or give out order at popeyes heard there were mad about people hoping over the counter taking food off the shelfs that's not my problem I was there to complete an order the people there need to be fired for denning services and being immature and disrespectful guy saying manager saying we don't take door dash here not handing over the order then closing the window people trying to order popeyes employees scared not giving out food or completing orders.

Hi this store is not honoring the specials or promos a guy that works the register STATED that the store doesn’t take coupons off the app I tried to order and pick up while in the store and the guy wouldn’t take the order and is very racist they don’t know the chicken I order chicken from there and asked for spicy and I was given mild they don’t wear gloves I haven’t seen anyone in there using hand sanitizer after touch dirty money so they need to go or I will call deportation and the store will be shut down

On Monday March 13, 2023 at 6:30 pm I placed an order at popeye’s store number 12388 drive thru window for a 10 pieces (only was given 8 pc) big family meal for $24.60. Upon arriving home and sitting down to eat the meal I just bought, I discovered the chicken had been cooked so hard that the skin disintegrated when it was broken(see photo), the bottom of the biscuits were green (see photo), the red beans and rice smelled so bad it would make a maggot gag, and the mashed potatoes were old and dried out. I would have went back to this location but it wasn’t around the corner from where I live besides I had to cook started cooking something for my family and myself to eat. I’m so so disgusted by this every time I think about it, I get sick to the stomach.

I have ordered several times @ 4 different locations in Milwaukee and have had horrible service. either the the order is wrong or they are out of chicken (white meat), They will give you spicey when asked for mild. Lobby not open, so sit in drive thru for 30 min or more, get to front and told we out of chicken. Deliveries are wrong, I don't care how much you complain nothing gets done, no one responds to us. Have tried several locations here in Milwaukee & all are the same. Managers & employees are unprofessional. You all at Corporate Office or the local stores do not care. It's all about getting our money for poor service and food. You can close all of them down as far as I am concered. I'm tired of wasting my money and get no response when trying to contact the store or anybody. Something needs to be done about the poor, unprofessional treatment we receive here in Milwaukee. Laurise E Reese [protected]

[protected]@gmail.com

I've been working here for about 3 years and the management is not good their is a manager named Jessie and he puts strawberry fanta in the strawberry lemonade, puts things in people's food if the give him a little additude then picks on the employees then the is the boss Ashley and I've asked for hours but he want ever give them and there are three people that are not doing what their supposed to call out every time their on the schedule but he let them and make excuses for them and their was one time someone call out and they got fired. The management is unfair.

To whom it may concern:

I am very frustrated with my local popeyes. Just about every time I order it for door dash, something is missing. However, my complaint today is for a pick up order #43 on 03/12/2023. I ordered 4 different meals via the app and my husband went to pick it up. However, was told they only had the meat (no sides or biscuits) which was not indicated on the app. I tried to use the app to file a complaint but when I asked to escalate to an agent, one never appeared in the chat. Therefore, I am reaching our using this forum and would like to be compensated for the missing items please.

This has been going on now since October 2022. I was injured at Popeyes in new Castel, PA when eating a chicken sandwich. There was a very hard object inside the chicken which caused me to crack a crown on my tooth. I wasnt even halfway through on my meal. I brought it up to the counter to show the manager and he seemed not to even care. He did not have any accident reports to fill out, but he did call someone, and I was informed that I would hear back from the company. I did get an email back in November where it states I would be compensated. That was the last I ever heard. This company has the worst customer service that I have ever seen. Not professional at all. I was not even asking for much just a few meals commentated for my dental bills. I spoke to Viky and she assured me it would be taken care of. It's now March 2023 and never heard from anyone.

Can someone Please Help me with this matter?

[Restaurant Brands International] Re: Thank you for contacting Tim Hortons



You replied on Fri 1/20/2023 1:21 PM

You replied on Fri 1/20/2023 1:21 PM

Popeyes

You

##- Please type your reply above this line -##

Your request (7390909) has been updated. To add additional comments, reply to this email.



Viky (Popeyes)

Dec 16, 2022, 7:41 PM EST

Hi Robert,

I totally understand your frustration and I apologize for the inconvenience this is causing you.

The management and restaurant owner of this location was requested to follow up with you about this as they are the only ones that have to provide an answer to your concerns.

Please don’t hesitate to reach back out should you have any further issues or concerns. We look forward to serving you better soon.

Kind Regards,

Viky

Tim Hortons Guest Services



Robert Galiano

Dec 16, 2022, 5:53 PM EST

Hello Viky.. Thank you for following up on this matter. The last I heard from one of the Representatives from Popeyes was back in October and they said I would compensate me in some way for the damage to crown I received. I never heard from them again. Thanks again and I hope to hear from someone soon. Take Care... Bob



Viky (Popeyes)

Dec 16, 2022, 5:14 PM EST

Hi Robert,

I am sorry to hear that you have not yet received a resolution for your case. We take this feedback very seriously and want to ensure that we are doing everything we can to assist you.

I have updated your case and it has been sent again to the restaurant management team. I have also requested that they follow up with you about this as quickly as possible.

Please let us know if there is anything else we can do to help and thanks for being a valued Tim Hortons guest!

Kindly,

Viky

Tim Hortons Guest Services



Robert Galiano

Dec 16, 2022, 10:57 AM EST

To Whom It May Concern:

I was injured at Popeyes in the month of October. I chipped and cracked my molar on a hard object that was in my sandwich when I was eating inside your restaurant. I had attached photos and copy of receipt and spoke to several people but was never compensated and promised in the previous email. I'm not asking for a lot even if they give me a few meal deals for my inconvenience. I paid my dentist, so I think this is very reasonable. Thanks Bob... I will also submit this posting to the other corporate email that I received.



Robert Galiano

Dec 16, 2022, 10:51 AM EST

This is a follow-up to your previous request #6771342 "Escalated ticket"

________________________________

To Whom It May Concern:

I was injured at Popeyes in the month of October. I chipped and cracked my molar on a hard object that was in my sandwich when I was eating inside your restaurant. I had attached photos and copy of receipt and spoke to several people but was never compensated and promised in the previous email. I'm not asking for a lot even if they give me a few meal deals for my inconvenience. I paid my dentist, so I think this is very reasonable. Thanks Bob... I will also submit this posting to the other corporate email that I received.

I recently visited the Popeyes on Santo road in Tierrasanta, Ca. around 1pm on March 12,2023. I noticed there were serval customers waiting for their food. So I waited for 7 minutes to place an order. During that 7 minute wait time NO ONE GREETED ME, NO ONE SAID WE WILL BE WITH YOU SHORTLY. NO ONE NOTICED THAT I WAS EVEN THERE. While waiting I noticed that the storefront and the cooking area was filthy. the food holding area was pretty much empty and in disarray. I findly left the store and drove to a more welcoming Popeyes located in Lemon Grove, Ca. some 15 miles away. The Lemon Grove Popeyes was a BIG improvement.I felt appreciated, welcomed and greatly respected by the person taking my order.

Hi, my name is Vickie Windom. For the last week I have visited the restaurant and the service is horrible. I have waited today inline at the drive thru for 20 plus minutes. Thats not only me it's per car to say the least. I get to the speaker and wait an additional 7 minutes. When the employee does come on, she goes to say hold, I tell her I already been waiting for about 20 minutes. Her response was we only have two workers. Considering people going on lunch break for about 30 minutes that isn't acceptable. Being in the food industry, that is not acceptable for a restaurant to operate with 2 employees. For one it is unsanitary. I don't have to revisit there but, I am definitely going to contact the state about this. Not only the employee didn't greet me after leaving, nor did she say thank you.