Popeyes
Reviews and Complaints

Went thru the drive thru and the guy “Edgar took my order. I had to physically lean almost to the speaker to hear him. We get to the window And pay we check the bag cause there’s only 1 box! My daughters order I explain to the young lady we are missing the chicken that it’s only my daughters popcorn shrimp! The young lady said her name was “Karen” Says give me your card and I’m thinking she charging me for the wing combo. I explained what my order was and she tells me well it’s a red beans in the box. I explained the order again! Was charged separately for the wing combo. By this time I’m frustrated and holding up the drive thru. If the associate taking the orders would spend more time listening than asking is that all, this whole ordeal could have been prevented. I’ve stopped going to this location because of the attitudes and inconsistencies of the employees. Thought after a year service might be better. It’s hard to patronize the businesses in my own community when the service is horrible. Certainly will not return to this location nor will I recommend anyone to patronize there.

My son and I entered the restaurant and every employee looked at us but did not acknowledge us. They were not at the front counter nor did they come to the front counter. I counted 5 employees as the looked at us. We stood there for approximately 5 minutes and then asked if someone could help us, no answer. They continue to help the drive thru, so we asked if it is drive thru only... still no answer. The couple behind left and we followed. It was dinner time, but only 2 tables were filled in the restaurant...I see why!

Hello, I usually don't want to complain but Popeye's Store $2856 at Fox Valley Center in Aurora, Illinois needs some attention. I know they work their biscuits off in there (it is always busy and always a line through the parking lot due to backups in the drive thru as well as the wait inside), but last Friday, May 20, 2022 at 6:47 p.m. was no different. I ordered take out inside and had to wait 40 minutes for my food along with about 20 other people and a 20 car drive thru line. They shorted my order a large cole slaw (not the first time order has been short). I think the most compelling issue was after the first 15 min waiting for my order, two employees locked the entrance door. Not only did that mean other customers were confused when they tried to enter but customers who wanted out all had to use the alternate door near the drive thru lane to enter/exit. There were no announcements or signs posted as to why. It left me with only one assumption (they were behind and they didn't want any more walk in orders). Fortunately, I believe you have some tried and loyal patrons to your products so no one gave up on the wait or easy access.

Around 9:45pm 5/23/22 I went to Popeyes located at 9906 Katella Ave, Anaheim, CA 92804, at the beginning I ordered one leg and one thigh, but they didn’t have at this moment so I ordered two thighs, And comes only one biscuit, last time when I ordered it’s come with one of each, I asked cashier (a Hispanic boy) where said only comes two chicken comes one biscuit, and he Lied to me right there, but I told him I didn’t see any, then he ask a lady behind him (Hispanic) she told me I have to order individually….. i asked her what’s the different price, she said the same, then I told her I don’t understand I paid the same amount of money as last time but why I don’t have two, I requested I would like to speak to manager, she said she is, but won’t tell me her name? It’s really terrible experience with them today, no wonder low start at yelp.

My ph# [protected]

My Grandson who is an employee at the store at 6666 Camden Blvd Fountian CO 80817 was put on suspension for the fallowing reason. He let Management know prior to going to take his driving test the day that he would be taking his test and would possibly be late. The day of the test he reminded them that his test was today and again let them know that he did not know how long it would take to complete the test. He even went so far as to call the store from the DMV and let the management know that the DMV was running behind and he would be late. He was put on suspension for this and told by Myra the manager that she needed people who wanted to work and was putting "Patrick" on suspension. That was over two weeks ago! He has not received any call from them whatsoever. A little background on "Patrick", He stays late when asked to do so even though he is still in high school, He also comes in early when asked to do so as well as having covered other employees shifts. He is a hard worker and does not deserve this at all. My name is Daniel Johnson, and my phone is [protected]. My e-mail is [protected]@hotmail .com I would like to be contacted and talk to an HR person on this matter. He has been a dedicated worker for 5 months now and again deserves better. A suspension by definition is a disciplinary short break

This Popeye's is a disgrace to your name!

This is my second time trying them, and I was horrified by the way that the chicken looked and tasted when my boyfriend brought it home.

The chicken was old, and they served me a 3-piece chicken and biscuit for $8.99 -- no side. The crusting on the chicken was broken. The thigh had a bare side, and so did the leg. When I broke open the wing, it was dark and full of veins and nasty looking. I tried calling them 3x, and they would not answer the phone.

This place needs to be investigated and shut down!

I will NEVER, EVER grace them with my money or presence again!

05-20-22 Popeyes in Duval Station Rd Jacksonville Florida. I place my mobile order at 520pm and just now at 615pm I received my order. Keep in mind that they tried to give me someone’s $80 order with a completely different order number. I gave the food back and explained it was not my order. They ushered me out of the drive through and there I waited and waited. Almost an hour to pickup a mobile order and employees who are apparently quite inept and not customer focused. This will be my last trip to Popeyes.

I have visited this Popeyes for two week and either time did they have the Buffalo Chicken Sandwich. So I order the spicy chicken sandwich with red beans and rice. When I got back to work I had fried that were over cooked and the Spicy Chicken sandwich. All that after waiting in line to place order for 13 minutes. I understand it was lunch hour but it should not take that long to place order. The time was 12:30. I noticed on my receipt that fries was placed instead of red beans and rice.

I have been to this Popeyes several time and it never seem to be up to par. It has even been closed. during lunch or not ready for customers at noon.

Waited in the drive thru for almost 45 minutes, took so long i had to call the store to ask what was the delay (holdup), still had to sit for another 7 minutes before was able to place my order in the drive thru, then when i got my food, it was old, cold (lukewarm), not hot at all, and the worst part was my chicken was not spicy and i requested spicy only. I paid $23.00 and i am very disappointed, very disappointed!

[protected]@bellsouth.Net

[protected]-cbr

Went to Popeyes in Springfield, illinois spent 30.00 on a family meal, wanted to add another side to the meal. Lady in drive thru was very rude told us we couldn't make additional purchases at the window. We asked the store number she said she didn't know the store number. Got the meal it was supposed to been large sides but it was half sides in the containers. Chicken tasted old

I hate that you have gotten rid of the Cajun rice. I thought it was the best rice I had ever eaten. Why did you get rid of it? I think you should definitely bring it back! I have quit going there even though the chicken is amazing because of the loss of the rice. Please bring the Cajun rice back the last time I went there was 4/20/2022. In Rockford IL. I ended up leaving and going to chick fil a instead since there was joe rice

How do I file an employee complaint against a general manager of a Popeye's, her district manager, and the regional manager of both? Please don't make it difficult.

I am so very frustrated.. My husband is disabled so I can't leave for very long.. I went to Popeyes at the Belleville Crossing Belleville Illinois location... I waited in line and when I got to the speaker .. there was white paper over it blowing in the wind... couldn't read it - waited and waited for someone to talk to me... decided it said something damaged.. finally got to the window and was told that the speaker worked .. so they would not take my order.. .I waited almost a half hour to be told they could not.. would not take my order.. what POOR MANAGEMENT.

I visited this location (3230) on Saturday May 14th. I arrived around 1pm. Before I could place my order I overheard the cashier telling the women in front of me that they had no fries because the fryer was down. Then I placed my order no one was ahead of me because the women left during to the lack of fries. I waited between 3 and 5 minutes for food because the manager left the front and no one was fixing the orders. I asked where was my food and got no response. I asked for my money back because I was not happy with my service. This will be my last time at this popeyes due to the way I was treated

The last two times I got take from Popeyes I was shorted food on my order. I went through the drive thru and did not check until I started eating.

First one - was travelling and in San Antonio, TX. Got back to hotel and my 5 piece chicken tender meal with red beans and rice had no red beans and rice.

Second one - went through drive thru in Houston, TX. Got back to work to eat and found my 5 piece order only had 4 pieces.

Another time I got the wrong sauce. Not a big deal but annoying.

I love your chicken, but really how hard is it to get the order right?

I worked my butt off for your company spent my own money for the corporation then I get the boot why? The only thing I asked for my vacation then turn around I get my last check. I tried to keep food cost down but I'm working off of years of misguidance in that field then you all change the policy of how to do the food cost that's not my fault I loved working for the company. I kept the store open never closed down ever unless it was snow I always talked to my gm and she always talked to the person above her then you all bring in a new dm that thinks that Hispanics is the rule of the world no offense to no one. what the words that came out of his mouth was I need to hire more Hispanics they will get the job done for less pay! I'm not complaining about all that my concern that I did a great job I thought I was bringing in customers and the complaints stop now I read on reviews how things are going down I hate it for the company. Well if you all ever going to be successful in Longview you all need to put people that care about the business I know everything is important about the business. food cost the structure of the facility. that man fired me because he said that someone told him I was drinking at my house. so I get fired so messed up I thought what I do at home is my privacy but I guess not. I never disrespected my job ever but if that's they way he does things he will loose a lot of people up there. Then person told him this get promoted and I get fired so messed up but ok I can deal with it. I made the schedules like he told me but if I'm scheduled my self off do u make plans on that to do a last min. meeting because I was working open to close everyday no complaints at all but I get the boot didn't ask for more money just asked for my vacation that I thought I deserved instead I got fired. WOW I loved my job. I don't want it back. I just wanted everyone now how a company treat they employees didn't demote me they just said you're fired. They had a gm give a customer bad customer service and he was so proud of him let him have more duties. said they care if u mess things up for them then trying to make it great for them I guess. If you have anything to say about this review give me a response. I would love to hear how u feel about it.

5/9/2022 Panola Rd I ordered from the drive-thru and it was a not a busy night but still a long wait over 10minutes for them to acknowledge I was ready to order and still another 10minutes once i placed the order. I paid for the order, and I asked for strawberry jelly and the cashier handed me the bag. So, I opened the bag to check it (you got to check the bag these days) And for sure items missing. So, I sat at the window patiently finally the same cashier (young girl) came opens the window and said what's wrong? I told her the sides are missing. She said ok and turned to tell someone behind her and she closed the window. She came back to the window and handed me 1 container, and I grabbed the container and went to look at the item and looked back at her and she closed the window. As, I looked down at the item it was not what I had ordered .. this was mac & cheese and mine was cole slaw and mashed potatoes w/gravy. So, she finally comes back to the window and was like now what's the problem. I told her 1st of all this is not what I ordered and I wanted to speak w/a manager. So, she was trying to argue w/me and I again told her to just get me the manager because I was tired of them always 4getting items and I wanted what I paid for and not what they wanted to give me. She was still arguing and said you had 1 side in the bag and I said again just get me the manager. That's when some other lady walks to the window and said what's the problem and I asked her was she the manager, and she sd you got the side already what else do you want (very rude) I asked her again was she the manager and she asked me why was I making that face. I said just your not the manager and she said finally no I'm a worker. I said well, you can't help me. She was very rude and the manager walks up said her name is Vicke, I told Vickie/Mgr that I was very upset w/all this back and forward wthose 2 workers and I had paid for sides and still not getting what I paid for. And again the other worker yelling that she had put 1 side in the bag. So, I told the manager Vickie, regardless if that is so, why would that worker put 1 side in the bag when she know it was suppose 2 be 2 sides. Seems like a whole lot of making up going on and I wasn't going 2 put up w/all this. Now the cashier is back at the window w/the mgr and she is back yelling. I told her that she gave me the bag she sd she wasn't responsible for what is or not in the bag I told her neither was I. So, she sd that I was the one that was rude because I kept saying my items are missing and she keeps giving me the wrong sides. I told her that she could check the bag before handing through window she didn't like that. Then she wanted to talk about me and my hair and that's when her manager told her to step away from the window and was help guide her away and she told the manager not to put her hands on her. These folks are 2 much. I told them I will come inside. Once I made it inside the so-called worker yelling out from behind the fryer area at me as I was explaining to Vickie/Mgr again everything that happened. I told the worker that I was recording and she sd she didn't care and didn't care who I was going to report it to, even if it was Jesus. Now, this just show you the mentality of the people in this location. Finally, Mgr /Vicikie gv me the side items I paid for, and I left.

Crazy part is when I got home, I was still missing something. A 2nd biscuit, she gave me grape jelly and I asked for strawberry. I'm just drained from this whole experience

My daughter had to make a trip to Springfield, Illinois yesterday 05/08/2022. Knowing that she was going to be coming back through Bloomington, Illinois on her way home to Ottawa, Illinois and that there was a Popeye's in Bloomington, I gave her my credit card and what to order so she could pick it up on the way home. I wanted a 10 pc. chicken tender meal with red beans and rice and cole slaw. They were out of cole slaw so she got 2 red beans and rice. Also an 8 pc. chx nugget meal w/ fries and a Dr. Pepper. They were out of fries so she got the mac & cheese. Asked for BBQ sauce, which we never received. Through no fault but her own, she did not check the bag and when she got home, I looked and we had a bag of 20 biscuits, nuggets the size of popcorn, mac &ch. 1/2 full and sooo greasy and chicken tenders 1/2 the size they usually are . I tried calling both #'s on the receipt and no answer. Plus I was charged for sides that were supposed to be included in the meal and for mashed potatoes I never ordered. Also if you look on the receipt, I was charged for a 10 pc. regular chicken dinner, not tenders