PowerHouse Gym International
Reviews and Complaints

The incident took place on 01/17/2023 and 01/19/2023 at the Powerhouse Gym facility in Fort Lauderdale. I have been working out in various gym facilities for 16 years, I am a licensed psychologist, I hold 3 certificates with NASM and I did personal training as a side job in 2021/2022 in NY. I moved to Florida 4 months ago and I kindly emailed, messaged and even asked in person to meet with whoever is responsible for the personal training. The personal training director completely ignored me and after that I decided I don’t deserve this behavior and took my business completely online. 2 weeks ago I asked in the gym if I can bring a friend of mines as a guest to show her exercises during her 3-4 weeks stay in Florida and they told me yes.

So that’s what I did. 2 days ago someone came up to us and the same happened today too. He didn’t introduce himself and his position, the approach was aggressive and he was absolute I was training as a trainer and not just showing exercises to my friend. Now I don’t know what the “you look like training her “ means but as I clearly explained to him I don’t provide personal hands on training anymore as I took my business on a different level and I am an online coach. He called me a liar because a few months ago I sent my resume as a personal trainer and even if I don’t provide this service at the moment, I should had claimed myself as a trainer. My friend got offended and felt discriminated as she was really there to spend time together and get her familiar with some workouts until she heads back home in a few weeks. I asked him what the policy will be for me if I want to bring any other friends and he said no guests for me. I asked who is above him so I can I speak about this and he gave me his business card!

So my friend asked him who he is and guess what! Mr. J is the personal training director who ignored me a few months ago. What a surprise! So, number 1 walking on a client without introducing yourself is very unprofessional.

Number 2, assuming I am training as a trainer and not helping a friend of mine because 2 years ago I was training people in NYC is obnoxious.

Number 3 if whoever is a coach or a trainer cannot bring his/hers friend as a guest and show them exercises, you should make a clear section in your contract, that way I would know and not put myself and my friend in this uncomfortable position.

Last but not least when a client is trying to contact an employee for any reason, ignoring emails and messages for 2 months and disappearing when he/she comes to see you in person is definitely not an approach any employee should have towards the customers.

With this said, my friend won’t come back, I already mentioned the incident to 3 other friends who wanted to join this gym and wanted me to help them get familiar with machines and exercises, they got furious and they will look for another facility. And unfortunately word to mouth you might loose a lot more potential customers.

I will keep working out there until I find another gym close by (and because I paid $200 just to sign) and all this rude behavior makes me consider getting back on the personal training field because our world needs immediately professional and polite people.

I cancelled my membership but they said I need a 30 day notice so they are charging me for my next month. I understand it is in my agreement but when I signed up I specifically told the sales man that I only wanted one month because I lived far away. He specifically told me word for word “if you just cancel before your renewal date you will not get charged.” he told me no stipulations were tied to the agreement because I signed up for the $1 down deal. I think this is ridiculous that i’m getting charged when I specifically was told I can just be charged the one month. I would not have even signed up for a membership if I knew this.

I have been a member of the gym for 5 years . Its been named "Powerhouse" for

about a year or so now. I have been utilizing the kidz club throughout my membership and was very thankful to have that service. The owner had unfortunately changed the hours of the kidz club and failed to inform any of the members that utilize it . He reduced hours , for reasons of his own , with out having the common courtesy for members. I did confront him about the matter and he proceeded to lie about informing members . At that time he cancelled my membership . He was caught in a lie essentially . His way of handling the issue was to cancel my membership. Its unfortunate for this gym to carry the name powerhouse ( Trinity, FL) with the way its being managed.

I paid £1600 for a Cross Trainer for my personnel use over a month ago it started to make a knocking sound quite loud on front fly wheel, I emailed 5 times about the noise and sent video, I chatted to someone called AJ who made it a priority issue and I received a phone a couple of days later and I was told a technician would be in touch to arrange a visit, not heard anything else from them, when I complained at first my product was in warranty.

I am at a loss as to what to do now it as really upset me because I cannot use my cross trainer in case I damage it more and I cannot afford to spend that kind of money for a item not to work.

Any advise would be greatly received.

Order Number SORB92303 Reference number 23608

African American Male worker accuse me of using this Company Business and explained I had worked out all day in the Gym under a Trial Member status I had to fight another guy almost over who was prejudice and made the Manager explain whatever issues from the Black guy who came up near me around the gym workout area with a white buddy he was with and almost in a gaye or angry physical attempt to hurt me. April 2012.

The Powerhouse Gym in San Jacinto has a number of things going for it, and a few things against it.
We are current members, having joined a couple months ago. So far, our experiences:

Pros:
1. Not overcrowded.
2. Has a lap pool and jacuzzi.
3. Has outdoor basketball courts.
4. Has a steam room.

Cons:
1. Staff, when owner is not around, act like they just don't give a damn if you have a complaint issue.
2. Basketball courts very poorly maintained. I approached the owner of the facility, 3 days ago, to complain that the basketball nets never are repaired. Weeks go by and nothing is done to fix the broken netting. He told me he likes to know about these things, but as of today, still, nothing has been done to repair the nets... Walk around the basketball court perimeter and it looks like the county landfill...the place hasn't been cleaned up in months. It is like they are happy to market a basketball court facility, to get your money, but then do nothing to keep it up. I also approached one of the staff, a guy with a Brewers baseball cap on, to complain about the nets. I asked, "Who runs the maintenance?" He said, " I can't tell you that". I said that the basketball netting is not being maintained. He just looked at me like he could give a crap, and then went on to continue flirting with some girl he was talking to...You would think this place would hire someone up front that would actually give a damn and act like he cared that he represents the place, and has a job.
Another staff member looked at my wife one day and said, " Are you expecting?". My wife is not, and that was such an insensitive comment it made my wife cry. Another example of putting the wrong personnel in place to represent the company. We did speak to the owner, who in turn, had the employee apologize. Thank you for that.

Generally, I am not a complainer about places..I adapt. But, I don't like being lied to. I don't like being told it will be taken care of, and then nothing happens...I mean, how much does a freaking basketball net cost?...How much does a decent maintenance man cost? How much does it cost to put personnel in the front desk that are actually happy they have a job, and are happy to try to make a place the best it can be? Apparently here, the cost is too high...

I thought signing up for this gym would be fantastic. The facilities looked great and the offer that was made to me sounded wonderful. Of course it was too good to be true. This lady named Erica deceived me. I told her I did not want to sign a year contract because I didnt know how much time I could actually put aside to go to the gym. She said not a problem, she had me sign a paper that said I was not under a year contract, it was month to month. Well when I went to cancel the employees said otherwise. It took a while to figure everything out. My copy said I was not under contract however their signed copy (how was that possible?) said i was under a year contract. I believe ERICA had me sign both papers and hid the one saying I was under contract just to get me to sign up for the gym. They eventually did allow me to cancel my membership but of course not without charging me one last month while I was trying to figure out what happened. I never attended the gym once and they stilll went ahead to charge me the termination fee even though it was their sneaky employee who caused the problem. NOT TRUSTWORTHY GYM~from now on I'm buying the equipment myself and working out at home

I joined this gym during their pre-opening sale. I was told the gym would open in Early December and I would get a call. I also joined an additional nutrition class as well which was an additional fee. December came and went as well as January. I still had not received a phone call. At this time I was planning on moving and when I called the first time I was told that I would have to call someone back when they officially opened to cancel because of relocation. I asked when this openeing would be but no response. I tried again about mid January and at this time I was told, "oh we open tomorrow", I was surprised since I never received a phone call. I explained the situration and I was told that I would need actually proof that I am moving to cancel membership. So I moved and got my lease and had to travel 2 hours each way to show proof that I moved. To my surprise after all this I was told by their corporate office that my papers had not reached them yet and I had to talk to the office I was a member at. Now, I was told my the gym that they just faxed my papers (after having them for 2 weeks) but I could still not cancel for 60 days. Now no one told me any of this information about the additional 60 days. I called corporate office back again and questioned this and they confirmed this to be true, so I said I have to pay for a gym membership that I can not use because I live 2 hours from the gym. She stated "Yes" . I aske to speak to a supervisor and someone over the supervisor. I am still waiting a call back as well as the addtional money I paid that no one seems to know where it is but I have the cancelled check. I am sorry I ever joined because there is a lot of false advertising.

I have been trying to cancel a gym membership, since we signed shortly after signing. We have received the run around and was told you need to contact here and then, oh, they are switching companies. Call new company and try to cancel, now a month later and being told we never tried to cancel and we haven't with them, but we did with previous company and the gym. The current company billing for Powerhouse Gyms is ASF International and I am being told by ASF that the only way to cancel is if I am completly disabled and have a letter from my doctor to state that.

Why has it come to this. It should not take a month or longer to cancel. I never gave the deposit with the contract, but that did not matter, I am being told that once the contract is siagned that is when the contract began.

Does anyone have suggestions as to how to get out of this rediculous contract?

I am angry that companies have become this dishonest that they bind people to this whatever happened to pay as you go or paying for services used? I have not attended Powerhouse Gyms.

Thanks for Listening,

Buffy

I had 2 years of membership left, fully paid, and they packed
up and left without any warning or compensation. Unable to
reach anyone to get this straightened out. Tried the mayor but
no reply from him.