Powerstone Property Management
Reviews and Complaints

Powerstone Property Management Inc is in charge of managing my HOA. They closed our pool and spa nearly 3 months ago, claiming that it needed to be drained, re-plastered, and refilled. They promised to treat the water and have them up and running within 2 months. However, it has now been 3 months and the pool is still closed! To make matters worse, they just informed us that it will take another month! During the past 3 months, they have only worked on the pool and spa for about 10 days. It has been 3 weeks since anyone has worked on it. Powerstone has really dropped the ball on this one, and many homeowners are feeling disappointed. I wouldn't recommend their services.

At ***, Powerstone has been doin' a pretty lousy job at managin' properties for the past 10 years. They're always causin' problems between the ***'s *** and us homeowners, and they love usin' those &Rs documents to say no to any home improvement requests. They don't even have a proper system for keepin' track of the association's projects or givin' us updates. And get this, they've gone and lost all our home records! Can you believe it? This mornin', ***, the Powerstone PM, showed up at my place to 'inspect' the pavers' project, but instead, he started yellin' at me right in front of the crew. And guess who's payin' for all this? Yup, us homeowners. It's just not fair. :-(

Like others have mentioned, there are a few issues with this property management company. Firstly, they don't have a proper system for tracking issues. Instead, they expect you to email a specific person called the "Community manager." They strangely believe that this outdated approach is a good thing. The problem is that with the high turnover rate in this company, homeowners are left in the dark about who is in charge from one day to the next. And what about their director or manager who is supposed to handle these matters? Well, on one occasion, I received "Out of the Office" emails twice, leaving me waiting for a response. Clearly, they are not available 24/7. Their solution? They suggest that I talk to a member of our own HOA board to handle their responsibilities.

Secondly, they have a tendency to blame the victim. I had a water problem on my side of the property due to my neighbor's broken sprinkler system. I don't even have sprinklers or plants on that side of the fence. So, it's either the rain (which is rare in California) or my neighbor's sprinklers causing the issue. But instead of taking responsibility, they shift the blame onto me. They insist that I should have proper drainage to handle my neighbor's excessive watering. They use every excuse in the book to silence me, resorting to bullying tactics.

Overall, Powerstone Property Management Inc. has some serious flaws in their management approach. The lack of a proper issue tracking system and the tendency to blame homeowners for problems are major concerns. It's frustrating to deal with a company that doesn't take responsibility and fails to provide consistent and reliable service.

My car got towed without any warning from a visitor spot at 3 A.M. I'm the renter and my car is registered. Plus, there ain't no signs telling folks that cars will be towed.

I've had many phone calls with the property manager of my HOA, Silverstone HOA, but no luck in getting this issue resolved. He isn't following our bylaws and the CC&Rs, as my next-door neighbor is insisting that I do a re-pipe to fix a slab leak that caused water to enter their garage. The property manager's name is Daniel Kayse.

The water dripping in front of the property was never fixed. I contacted the *** many times about this, but they never called me back or sent a plumber to fix it. My loan company also asked for the property's insurance coverage. The person in charge of this, ***, never answered his phone or provided me with the correct policy.

Powerstone Property Management Inc is a company that, in my experience, has caused some concerning situations on the property. They have not been able to properly maintain the property, resulting in hazardous conditions. Additionally, they have failed to provide us with sufficient hot water and water pressure, which is quite inconvenient. Another issue is their negligence in replacing stained and cracked cement walkways, which can be a safety hazard.

Furthermore, their responsiveness leaves much to be desired. They have consistently failed to respond to phone calls and emails, making it difficult to address any concerns or issues that arise. This lack of communication can be frustrating and leaves tenants feeling unheard.

Recently, I had a rather unfortunate incident where I fell into a ditch that Powerstone had failed to cover or replace. This incident could have been avoided if they had taken proper measures to ensure the safety of the property. It is concerning that such negligence exists.

Another ongoing problem is the frequent water shut-offs, which prevent us from maintaining proper Covid safety measures. This is particularly worrisome during these times when hygiene and cleanliness are of utmost importance.

Overall, my experience with Powerstone Property Management Inc has been disappointing. Their failure to maintain the property, provide essential services, and respond to communication has made living here quite frustrating. The lack of attention to safety and the inconvenience caused by water shut-offs only add to the dissatisfaction.

Powerstone Property Management Inc is the company in charge of managing my HOA. The fees are supposed to be sent to me every quarter, but they intentionally don't send the bills. This has happened many times over the course of five years. I receive bills from other companies without fail, but not from them. And when I finally mail them a check, they deliberately wait for weeks to cash it, causing it to be late and resulting in collection fees. Even if I drop off the check in person, they still wait three weeks to cash it, just to rack up those collection fees. It's nothing but pure corruption.

I jus got a notice sayin' my property HOA management changed on Nov 1st, 2021. But guess what? I already sent $466.00, the Nov. payment, to PowerStone, my old HOA management company. So I told PowerStone to give me my money back 'cause I gotta send it to the new company. But you know what they did? They said no and kept my extra money. My bank says they got the payment on Oct 30, but PowerStone ain't givin' it back. And now they ain't even answerin' my emails. Now I ain't got no money to pay the new company and I'm gettin' hit with fines and collections!

I live in a condo in Santa Ana that Powerstone Property Management runs. There was a leak in one of the units causing the water to be shut off to 32 units early in the morning on Wednesday 3/18. Since then, the residents have been told misinformation as well as there being a complete lack of communication on the property management's part regarding the issue. With the State of California being instructed to stay in our residence to help mitigate Covid-19, we are unable to wash our hands, flush our toilets, take showers, or do dishes. Powerstone Property Management has not provided any sort of relief, solutions, portable hand washing units, or support for its residents during this health crisis.

I own a unit 207 in *** RAQUET CLUB, ***. There is a leak in the unit 201, supposedly because of the problem in the unit 202. The water was turned off December 23, and stays turned out since. FOR OVER A MONTHS THERE IS NO WATER IN OUR UNIT! The management does nothing to fix the problem. The property manager ***) either does not answer the phone, or promises to check the status and never calls back. I tried to contact her manager ***), with the same result. We are not getting the service we pay for, and have to live an anti sanitary environment for weeks. We believe this is a case of a life threatening fraud.

Powerstone PM is not adhering to the requirements for homeowners in providing financial information. They haven't sent out a newsletter since August . They haven't provided an annual financial statement since 2019, which is required by law. The election of directors hasn't occurred since they took over management in 2019. I've asked three different people for the names of the board of directors, but they continue to ignore my requests. There's no accountability, so we don't know what they do with the money we pay them. According to their website, they offer various financial services to clients, such as monthly financial statements, balance sheets, income statements with budget comparisons, 12-month trend reports, accounts receivable aging reports, accounts payable reports, check registers for both operating and reserve accounts, reserve schedules, bank reconciliations, bank statements, and general ledgers.

This company manages the property in ***, owned by *** and ***, who died in March this year. I am the trustee of their estate. While I was trying to get control of their checking account this company continued to add fines, collection fees, and penalties to their account even though they had been informed of the deaths. After trying to contact them through phone calls, email, and regular mail I was totally ignored and I gave up and paid the $235 total. When selling the property,I was charged the $235 again and I was charged $1158 to transfer documents to the escrow company so the new owners could sign up for an HOA account with this company. Just to send paperwork I was charged this $1158. I had paid *** fee already, but was charged again for a prorated amount for *** The office told me today they will only refund the $235 double payment. I want some of this money back. How can you charge dead people late fees and penalties?

The property in *** has had more than $1,000 in late fees and lien fees due to a lack of following proper procedures and common sense. The *** was told about a death at the property, and even though they have been paying fees for over 30 years, resulting in over $100K paid to the *** and PM, powerstone had the nerve to put multiple liens on the property and charge collection fees instead of contacting the trustee in charge of the property, who made several calls and sent emails. Shouldn't that have raised some red flags? But no, powerstone just ignored the situation and kept adding fines, collection fees, and penalties to their account, even after being informed about the death. The mail was supposed to be forwarded, but since it was sent directly by Powerstone, it stayed at the condo address. They charged $150 for mailing the lien notices to the wrong address. Why should I be held responsible for this, powerstone? A fair solution would be to only charge for the *** Assessments and remove the lien once the *** Assessments have been paid.

There was a building fire on 11/3. Our On-site Manager has always been difficult, but in the last year the full magnitude of her defaults has been exposed. In fact, our board requested to Powerstone Management to replace her. They refused, and because of the situation, we were forced to submit to their will. Although 7 of us have no heating or A/C due to our units testing positive for asbestos, were allowed to move back on July 1. We assumed those would be installed within a few weeks. We still have no AC or heating. We only get information from her when she is forced to give it to us (e.g. I contact her supervisor). So here we are in November and weather conditions deteriorate daily. Now she says the backordered *** condenser units have been delivered and may be installed this weekend. She will give us an update Wednesday 11/9. To this date, nothing she has ever told has been accurate. She has told us in the past to "make accommodations" when we've aired complaints and concerns about weather -related illnesses. I think she sent us this email because I contacted *** and CRC (buildback construction company) with a thinly veiled threat of legal action. In addition, my neighbors email her weekly for information and get no response.

On November 3, the condo below my owned unit in *** Association caught fire because of careless cooking. The fire caused severe damage to my unit, which is directly above the source of the fire, as well as the entire building. My unit was so badly damaged by the asbestos released during the fire that it had to be completely stripped down. I have since finished renovating my unit, but I've been waiting for over a year for Powerstone Management, the company responsible for managing the Association, to complete the necessary repairs. The way Powerstone has handled the situation from the start has been extremely poor, especially their employee ***. I have received very little information about the progress of the rebuild. The Manager has frequently given me incorrect information and outright lied about the status of the repairs. I've been waiting for more than 6 months for a new HVAC unit to be installed, as required due to asbestos contamination, and for the broken glass doors in my unit to be replaced, along with repairs to my unsafe patio, even though I'm currently living in the unit. The entire building has been waiting for the hallway to be repainted and for new carpeting and lights to be installed. I need help resolving these unresolved issues because the management company and HOA board are not providing any response or timeline to us homeowners.

In early 2021, me and my wife got a bunch of certified letters (5) in the mailbox all on the same day and they were all from Powerstone. The letter they sent to us was threatening, saying we missed a quarterly payment, and they were charging us a whopping $250+ for it, plus some other made-up fees and charges that were more than the quarterly dues. I called Powerstone right away to tell them we never got the quarterly bill. They were rude and really hard to talk to, super threatening. They didn't believe that they didn't send us the bill. Instead, they tried to get me to give them all my bank info so they could take money from my account whenever they felt like it, and in return, they would drop the penalty fees. I said no way because me and my wife don't just give out our bank info like that, so it's never gonna happen. They wouldn't take responsibility and kept blaming us, and they kept sending us more certified letters to scare us, which they charged us $30 for (just for their scary letters on paper), and now they're saying they'll put a lien on our house for a measly $104 that, by the way, we already paid a long time ago.

I'm so done with this terrible property management company. The ComplaintsBoard.com needs to shut them down and stop them from attacking all of us homeowners and trying to get money from us for no reason. If you read the other complaints, it's so obvious what's been happening. I'm ready to take them to court. I'll start a petition in the community and we'll all put an end to Powerstone. ComplaintsBoard.com, let's talk soon!