Prana Heart
Reviews and Complaints

I ordered 2/28/19 My credit card was charged
After 2 weeks I emailed company to find my order

3/10 I was told company very busy my item was being shipped in a few days
3/14 sent email asking where item?
Anna told me would be shipped! Gave me 10% refund for shipping
3/17 asked again where order was...
3/18 said her computer says it was shipped

3/25 I sent another email
3/26 Anna said resending now
I said yes resend
She even gave me a refund for the shipping
3/29 I have asked Anna for tracking number she has ignored my pleas .

4/1 filed complaint with BBB

I purchased this product on 26th January 2019, it was shipped on 29th January 2019. I have still not received the goods. I have tried numerous attempts to contact Prana Heart via messenger and Facebook but to no avail! Your customer service is dreadful.

If you do not respond I will be contacting PayPal and lodging a complaint.

Invoice No 175848

Regards

Valerie Hopper

Received bracelet for Christmas and it's already falling apart. For the money my mother paid for this, it should last longer than a month! Elastic is falling apart and bracelet falls off far too easily because of this. I do not subject this bracelet to unnecessary use or abuse so there's no reason for this except poor workmanship! The quality of this bracelet is very disappointing because it's very pretty. However it's only a matter of time before it flies off my wrist or breaks completely and I've barely owned it a month!

I received my bracelet a few months ago. In fact, it took so long for me to receive it I thought maybe I thought I didn't. Anyways, I don't wear my bracelet every day and I noticed the elastic itself is coming apart. It is literally deteriorating. There are loose strains of elastic strings from the band holding the bracelet together. The elastic is getting thinner and thinner and I know it will break. I am really disappointed.

I returned this product with authorization priority mail. It was delivered to their po box on december 31st. They still have not picked up the package. Still have not received refund. Impossible to get through to them. Takes forever to get a return email. I will never do business with this company today. I would not do business with them unless they fix their issues.

Ordered 6 x bracelets on 18/11/2018 - plenty of time for Christmas delivery.

They have not arrived and still no shipping details.

Have emailed company direct with no response as yet. Advised if they are not received by 21/12/2018 then I want a refund as they were supposed to be Christmas presents and now I have to buy other presents in person instead.

It seems that I have the same complaint as many others. I ordered 2 bracelets on Black Friday and still haven't received anything. Of course I paid with PayPal and the money was quickly changed to me. I would like to know what happened to my order # 164351. I received an email on November 29 saying my order was shipped but still nothing. The company is emailing me to do on a product I have yet to receive? Karen Daniel

I placed my order on the 16th of November 2018 i got a receipt number 162060 saying it was shipped i have not received it... it has been a little over 3 weeks and im now concerned they took the money straight out of my account... i have had emails back and forward saying its on its way but still haven't received my package and i have no tracking number for my order. The frustrating thing is i could of ordered the same bracelet on an Australian site i only found the Australian site after i ordered with prana heart im not sure what i shoud do

I made a payment of 23.98 USD via PayPal on 9th October 2018 for the 7 chakra reiki healing heart bracelet.
Invoice no: c5208209981507.1
Transaction I'd: 56D50817CE973922H

I have emailed on various email addresses or links to Prana Heart hoping someone would get back to me and still no one has. I have been asked to leave a review this would be very negative if no one gets back to me. If I do not hear otherwise I will contacting PayPal.

I purchased a Buddhist Amazonite Bracelet from Prana Heart, and unlike many others on the complaint board, I did receive my bracelet and it looked very much like the picture on Facebook. However, the second time I wore it, it broke.

Very poor quality. I would like a refund. I tried submitting a review but it did not post. The card was charged immediately but I did not receive the bracelet for almost a month.

Kathleen Tyler

I ordered a bracelet from them and they never sent it. I emailed several times with no response. I commented on their Facebook page that they are a scam. I also messaged them in their inbox and they blocked me immediately and erased my comments from their Facebook page. I reported them to Facebook as a fraudulent page. I am hoping to stop future victims from losing their money to this company trying to use meditation and peace as a ploy to steal money and information!

I ordered a bracelet from this company and paid with PayPal.
They took my money and I still don't have the bracelet. It was ordered 2 months ago!
They sent me a tracking number that turned out to be bogus... It doesn't exist.
Any emails I have received have been from someone calling themselves, "Anna" who keeps claiming the item is on its way, yet "she" has never provided me with a tracking number so I can track this item.

I ordered an amethyst & chrysocolla mala lotus Order#156556 on September 22, 2018. I have not received it. My bank account was debited immediately. I have checked the order status and it shows paid but unfulfilled. I have tried contacting Prana Heart at least 4 times. They don't answer their phone when I call, they confirm receipt of my emails but NEVER respond back to me about the progress of my order. Please help.
Tamsin DeMello

8/1418

I have never received anything as to when the bracelets I ordered would be shipped or received an email. I have tried to call and left messages but no one ever answers the customer service number or emails to follow up which is a RED FLAG. I had to call BBB a few months ago on my home insurance for not giving service and got my payment for the year back in a short time once they were involved.

I do believe they are scamming people as legit businesses are very BIG on customer service and follow through. I plan to call Capital One to follow up with this claim.

My card was charged on 06/17/2018 at 7:31 in the amount of $17.98. I never received this bracelet. I would like an immediate replacement or a refund. I saw the reviews of scamming. I always thought you were a reputable company. I bought this as a gift for myself for my birthday but it hasn't showed up STILL! Please follow up with me I don't like being taken advantage of. Please help.

Purchased the above mentioned item June 28, 2018 and my bank account was immediately debited and that's okay. However, when the item was received its fit is too small and uncomfortable. I requested an exchange for a more lose bracelet the item is too small. It's real tight and I don't care for it. Can it be exhanged? I received a response from Anna and responded to her email of June 9, 2018 and as of today I've not heard either way. If it can be exchanged or if there's additional cost for a more lose bracelet that I was willing to pay for it. I think I deserve a response since they've already taken my money thru [protected]@paypal thru my bank.

This is my third complaint. Hello I expect a response.

Thank you.
Carmen H. Ramos

I purchased a crystal quartz mala it was not as it looked in the photos I wore it anyway had it about 7 months never wet it no rough handling ..Just standing in my kitchen it spontaneously broke ..beads all over the kitchen floor .. took some beads off and knotted it back put it on the next day same thing ..I e mailed Prana over a week ago to ask if I should return or what to do NO response tried to call NO response there ...Looking at the elastic it is threaded on it seems it rotted not a good choice for a mala ...I do some beading but I cannot string it as it was ...Very Disappointing...isha Connelly

I ordered 2 bracelets, they charged my credit card and NEVER sent the products. Total scam site-DO NOT BUY FROM THIS COMPANY...TOTAL SCAMMERS!

Calling customer service or emailing them is a waste of time-I did so about 10 times and nothing back from the company at all. It is infuriating that companies can get away with ripping people off. Ironic-the company is marketing mindfulness and they rip off people. What is this world coming to?

I came across this company as a Facebook ad so assumed it was ok, sadly FB allows scammer companies to advertise to their users. Such a shame.

I placed an order April 21 for a blue aventurine stone mala. $33.98 was subtracted from my checking account, but I have received no confirmation notice or information as to rather the item has been shipped or not. Please, bring me up to date on this order.

Linda Walbruch
Box 75 602 Clay St
Mantorville, MN
55955

l.[protected]@gmail.com
[protected]@icloud.com

I paid for my bracelet through a facebook ad and received a text on 4/6/18 that it was shipped. It is now 4/13/18 and I still haven't received my bracelet. I was searching for a phone number to no avail. I have sent messages through their support and have just today received a response that they received the second message I sent through their support system. This company sucks and I want my money back. I WILL NEVER ORDER FROM THIS SITE AGAIN. They're full of crap with all of their Zen B.S.