Prime Communications’s earns a 1.9-star rating from 9 reviews, showing that the majority of customers are dissatisfied with service and product offerings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fraudulent adding of services on phone upgrades
The store for att at 718 dutchess turnpike poughkeepsie ny 12603 suite #2 which is ran by prime communications is fraudulently adding insurance and next up plans to phones being upgraded and they also allowed someone who was NOT a authorized user on our account to upgrade our account as well which is very alarming. When the manager Marco is confronted he states you have to contact att and doesn't even offer any solutions besides that and is very nasty tempered, after contacting att they informed us this is normal behavior of prime communications and to contact police and report the fraud, also told us all of the things the store manager can provide and should provide when asked yet the manager does not provide any of it and continues to lie. We will be legally be pursing this fraudulent activity and will be trying to add the manager and the clerk that did the transaction as most of the employees are fully aware that they are asked to commit fraud by prime.
Desired outcome: Prime communications employees that commit fraud to be terminated
fraud by employee
i had been in contact with direct manager about an employee who defrauded my parents out of almost 1yrs worth of cell phone payments. until nov of 2022 the manager was cooperating with me and even came to a reimbursement agreement of course once i agreed to it, we have yet to see the check and have not been able to contact him since. of course i went directly over his head to his boss eric decker and of course no response also. there is no way my parents are the only ones who have had this happen to by this employee. he was comfortable knowing that they would not know anything about setting up online acct and since it was paperless they wouldn't have paper proof. unitl now.
this is my second request to file a complaint and have yet to get a response from anyone further up as it seems no one answers directly to anyone here.
Desired outcome: reimbursement for moneys taken
Trade-in trouble phone stolen by employee
On 5/27/2022 I traded in my S10+ for a S22+ at the Marianna FL store. After transferring the info to the new phone, the assoc took my phone and never executed my trade in. After 3 months hassle, I was finally directed to the local store. The store manager admitted that this employee stole other phones too. A district manager was supposed to call me back 5 days ago. 48 hours, no response. Another promise, I'll call him back later today, no response. Another promise, no response.
Prime Communications is not taking care of customers. I would say that they are protecting thieves and the bottom line.
I was told that they couldn't fire the employee so they transferred him to another district's store. Great way to take care of your thieving associate. Why not take care of your customers?
We don't care, We don't have to, We're too big. Sound familiar?
Desired outcome: A full refund of $1074.99
Is Prime Communications Legit?
Prime Communications earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Prime Communications. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Prime Communications has claimed the domain name for primecomms.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Primecomms.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Primecomms.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Prime Communications's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
- Prime Communications protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Prime Communications has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Sexual harassment, stalking, visual and physical harassment information stolen
They have an employee that subjected me to sexual harassment, violated my verbally stole information out of my phone as well as stole my number then stalked and fallowed me kept me in a store with possesion of my device for 3 hours accepted fault then ignore like nothing. I think the fact they dont inform customers they are prime locations and act as they are att corp store is a huge violation of consumer rights, sexual harassment and allowing customers to be violated in their store and put in danger and knowing I am disabled and their empoloyee targets me in a predatory manor is the scariest business I have ever been into. They need to be held accountable having women sexually violated in anyway is scared and bad business doesnt anyone see the huge issues with this company make them pay for all the damage they reek on people and close them down!
Desired outcome: if they would fallow through with some kind of settlement for my counsling among pain and suffer like they agreed now they just ignore
Wrong deliverey address
Three out of the last 4 weeks, Prime delivered addressed to someone else to my address. My address is no where close to the address the packages should have been delivered. They were addressed to a Michael Rieves 8620 Neuse Landing Unit 111 in Raleigh nc. My address is 8600 Wild Wood Forest Drive Raleigh NC.
They leave the packages to this man on my porch and do not let me know they are even their. I need someone at Prime to teach these drivers how to follow directions.
the company
I worked in the industry for over 20 years off and on since 1989. Worked for prime since 2014 top performer every month making top 10 in this last store. Commission structure changed 4 months ago allowing reps to maximize on their sales. I did just that. I was so busy but I did my best to keep up with my customers. I was left left to work evenings every night 3-5 hours alone and made a few errors on a handful of accounts. They were elevated to upper management as I was told there was nothing at our level we could do to fix them. This was Several months ago nothing said again to me until one week ago and they fired me. My comission check was due to be paid out I'm being told no pay for me. I had 3 months coming to me equaling around 5, 000.00 or more. Right here before Christmas. My email was also shut down denying me access to a code from samsung for 700.00 I earned with them!
I will not stop until all is paid to me and then some. I have hired a lawyer..
This company is the worst I have ever experienced. At&t needs to pull their contract and not allow them to sell their products. Too many stores across the country that are not in compliance with ANYTHING. Prime stores internal computers have been hacked so many times over the past few months, there HAS to be a HUGE lawsuit coming. Poor at&t, such a huge company, being slowing destroyed by this awful authorized retailer, and they dont seem to have a clue...
directv now
Beyond frustrated! I have called prime communications customer service, and there is no response! I signed up for directv now on april 12th, and I was supposed to receive a roku stick. I have yet to receive it, and nobody can seem to help me! Prime communications forces their employees to push and sell services that they are unable to access and help with! I tried for 2 hours on saturday, and I have been trying for 3 hours today to resolve the issue. How do they expect to keep their employees happy when they can't give them resources they need to help customers!?!?!?! I'm sure many people take their anger out on the employees who do everything they can to help, yet they are unable to.
The complaint has been investigated and resolved to the customer's satisfaction.
AT&T Phone Dealer
I cannot believe what this company has put me through! i went to an at&t store in the summer to get my old iphone activated because my iphone 5s screen cracked. The employee told me to grab my cracked phone so he could activate my old one and he never gave it back. Once i realized i never got my cracked phone back i went through the most to find out what happened to it. The store finally sent me my phone, i open the box and all that was left of my phone was the shell! turns out the employee completely gutted my iphone so he could sell all of the parts. After 3 months of me trying to a hold of someone at prime communications they finally send me a replacement iphone 5s that they said was new. I have only had the phone for 5 months and it stopped working. I took it to the apple store and they said it cant be fixed, the phone was refurbished and its damaged from the inside. It wont even charge. I am beyond pissed i am going to repost this review everywhere i can. This is a horrrribllleeeee company. They have no business ethics. The better business bureau will definitely be hearing about this. It should be shutdown.
Horrible service
I was and am still very dissatisfied with the service I recieved from Prime Communications. I had a satellite installed by them about 3 1/2 months ago, Their technician drilled through my electric wiring which caued my house to continuesly short out he never finished my install and left me with no tv dirt tracked all over my house and cables everywhere. I called Prime Communications and put in a damage claim for my electric wiring they sent a man out to get my tv working and was supposed to send a company to fix my electrical wiring (that silll has not happened) I live on a social security check and dont really have the extra money to spend on a electrican but I had to anyway so my house didnt catch fire. I have called this company numerous times and still have not even recieved a call back. Aside from the electrical issue, The first technician they sent to my home was completly unknowledgeable, very unkept, and very unprofessional. I felt like they just picked somebody off the street to install my satellite. If I had to do this again...I WOULD NOT ALLOW ANY REPRESENTIVE OF PRIME COMMUNICATIONS IN MY HOME. I would suggest to all that are reading this...DO NOT ALLOW PRIME COMMUNICATIONS TO INSTALL SATELLITE IN YOUR HOME...IT WILL DEFINATLY COST YOU AN ARM AND A LEG IN THE LONG RUN.
The complaint has been investigated and resolved to the customer’s satisfaction.
Prime Communications Reviews 0
If you represent Prime Communications, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Prime Communications complaint handling
-
Prime Communications Contacts
-
Prime Communications phone numbers+1 (281) 240-7800+1 (281) 240-7800Click up if you have successfully reached Prime Communications by calling +1 (281) 240-7800 phone number 0 0 users reported that they have successfully reached Prime Communications by calling +1 (281) 240-7800 phone number Click down if you have unsuccessfully reached Prime Communications by calling +1 (281) 240-7800 phone number 0 0 users reported that they have UNsuccessfully reached Prime Communications by calling +1 (281) 240-7800 phone number
-
Prime Communications emailsslovering@primecomms.com100%Confidence score: 100%Supportinfo@primecomms.com100%Confidence score: 100%Supportskayani@primecomms.com99%Confidence score: 99%hrrshelton@primecomms.com97%Confidence score: 97%jdeangelis@primecomms.com96%Confidence score: 96%kmussa@primecomms.com84%Confidence score: 84%ttrotter@primecomms.com84%Confidence score: 84%muradali@primecomms.com83%Confidence score: 83%mvacker@primecomms.com75%Confidence score: 75%
-
Prime Communications address12550 Reed Road, Suite 100, Sugar Land, Texas, 77478, United States
-
Prime Communications social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Prime Communications company
the companyOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.