Princess Cruise Lines’s earns a 1.2-star rating from 325 reviews, showing that the majority of cruisers are dissatisfied with voyages.
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RE. My dining app & customer service follow up
I've tried to reserve specialty dinning for one night on our cruise for our entire family traveling together, 13 of us, no luck w/ app or w/ 3 different LONG calls to customer service. Very frustrating. Should be much easier than this. App seems to only take reservations for two people, even when i've linked other guests to my app. I've also sent an email to [protected]@princesscruises.com and awaiting response.
Desired outcome: please respond and confirm requested dining reservation for 9/24/23 on Grand Princess cruise from Vancouver to SF, 6pm reservation at Crown Grill Steak House.
Cruise booking id 4pdt2w and booking id 4pdt3r
1. I would like someone to discuss our folio charges with me. It does not appear we were allowed all of our ship credit / excursion credits. I have confirmed the information with my travel agent. 2. We were very disappointed in the 'Dine my Way' in main dining rooms... especially for the (2) formal nights. When selecting the cruise, there was no...
Read full review of Princess Cruise LinesCruise Credits
Future Cruise - Booking 4PGX5G
Passenger Jose Andrade and Marina Andrade
Circle Savings Member #853356521A and #853356521B
I and Marina had together a total Future Cruise Credits in the amount of US4.865.
Your local agent say and apply the amount of US 4.564.
Could you please help me in this matter? Discover is a hard company to deal with, they never answer your questions and I don't know what to do.
I appreciate any help you can give me.
Voyage y323/ 14 days europe medley sky princess 3lxv6w
Having recently returned from the above cruise we feel very let down by Princess. On the second day of our cruise we reported a panel vibrating in our stateroom B507 (to Paul cabin steward) who informed us that this problem had been reported on previous cruises as nothing had been resolved by the end of the week we spoke to head of housekeeping who arranged a maintenance visit. Later that day Friday 1st Aug, maintenance arrived with a glue gun and proceeded to glue the frame of the door, as this was not the problem area no relief was given. Further complaining fell on deaf ears. This resulted in many sleepless nights . The cruise in general became a problem as sun beds were in short supply meaning rest during the day was virtually impossible. Multiple Sun beds being reserved by families before 7am with officers and deck crew refusing to address the problem. As you will be able to see from my account this cruise was moved from last year due to my wives illness. As this holiday was meant to help with her recovery you can imagine our disappointment at the stressed caused through no fault of our own . Hoping Princess can resolve this issue. Forwarded for your perusal and comment. Regards Mr & Mrs Jackson
Vacation Planner non-responsiveness
I have contacted my Vacation Planner five times in the last three days and have not received a call back. These are days that her voice mail says she is working. She knows the issue I was focused on and was supposed to have called me back last week but did not respond accordingly. The Vacation Planner is Miranda Gustafson. Not the kind of quality customer service that I have previously experienced with Princess.
Thank you. Stan Quy 402.359.2405 Booking 4W2LDN
Refunds
attention : [protected]@Carnival.com
[protected]@princesscruises.com
BOOK # 5XGX2C MAJESTIC PRINCESS VOYAGE SEPT 26 2023 AT VANCOUVER BERTH
ROMEY, BENMAR AND ALETA
FRANCISCO, ESTER ALMA
Dear Management of Princess Cruise Lines,
I want this communication escalated and directed to the highest level of your organization for customer relations.
This is a formal complaint that we express and direct to management for failure to refund my credit card for $860.74 for the cancellation date of july 25 2023 that you confirmed on my call today
I am advised by your company that all calls are recorded so I ask you to review all calls recorded for my booking # 5XGX2C you have on file on July 25 2023 and today
I paid for this cruise $3760.22 cdn funds with the main goal to relax and unwind to end my summer of 2023 .
I am extremely unhappy customer because I have to waste my valuable time to call your company , wait on hold and make many attempts to speak to the correct manager .
He identified himself as jay and will not give the surname.
I have not began my vacation and relaxation and your company's incompetence is already stressing us/me to the highest degree.
A Jay your manager who is very nice and professional , the only person at call center that I can express some accolades advised I will have the credit refund to my visa card ending #8697 expiry of 02/25 which I provided again in 24 to 48 hours.
Henceforth and as follows,
I will check with my Visa on Aug 17 2023 I and fully expect the credit refund of $860.74 to be completed.
I ask this matter again escalated and reviewed as if this is not done I will cancel the trip all together. I hope not to call again and hunt down the money that is lawfully due to me
I had a very high expectations of outstanding customer service performance with your cruise lines and this finance error is a huge disappointment and let down.
it shows your company just want the money and have issues of returning and paying back for cancelled booking.
Your mission management statement main goal is to get the ship to sail with full capacity
The projected and international image branding of the name Princess that your a respectable and the best in the industry is just facade and marketing gimmicks.
This lodged complaint I hope does not fall on deaf ears.
I expect some compensation and additional on board ship credits for my trip for my time you wasted and the inconvenience, stress and distress that has caused me
A mere apology is not acceptable at all to me in any form or fashion at this time .
I fully expect to hear a reply from the management for this matter.
If in the event that if i get no reply and no communication arrives back to me , that will serve and confirm my attestations that Princess Cruise Lines do not care about the customers /guests .
I will then therefore take more action as refuse to allow a big multinational to get away with this.
Sincerely
Mr Benmar G Romey
305-430 11th Street,
New Westminster BC Canada 'V3M 4E7
cell 604 -518 5773or [protected]
[protected]@yahoo.ca and [protected]@cgicreditguard.com
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Charged twice for dinner reservations on sky princess ref 3wvr6h02
Hi
I have been charged debited twice for speciality dining services. I pre booked paid before cruise on the APP. I have tried several Mail domains as per email and all have been blocked failed. I was given the email address on the chat twice? The young girl on the customer service desk tried to help with payments but I didn’t show her proof of prepayment on the 26th July before departure. We only had speciality dining in the steak house on the 8th August 2023 and cancelled the dinner reservation for Sabotinis on the 11th August. Thus I have paid for x2 dinners / dining experiences we did not do have (customer services) whilst away on vacation. The invoice receipt is attached below What happened is I accidentally blocked my NatWest card credit card and ended up paying on my please refund both $70 &$78 to me as overpayment see photos below.
Desired outcome: Refund as above
Hawaii cruise credit I was promised but can’t use
Took a HAWAIIAN cruise to\from San Francisco on November 7, 2022. We both got covid and missed 4 days onboard. Was promised $688. credits each. Went to book a cruise in August, 2024 and was told it expires in Feb., 2024. I just spent 1 1/2 hour on the phone with Princess, then got hung up on! I’m not happy! Was never sent anything saying the credit would expire even tho I asked to be sent some info about it.
When we disembarked in San Francisco, they put everyone with Covid in a dining room, them made us depart off the back of the ship. There was a gangplank that we went down with a right turn. My husband was on a scooter and got stuck on the turn because the second plank was higher than the first.
There was nobody there to help with that or our 3 pieces of luggage to get to where our ride was.
Desired outcome: I want my cruise credit.
Princess ezair flight changes
On April 23, 2023 using the Princes EZAir interface, we booked flights to and from our Princes cruise. These flights came at a premium, $2,220.66, since they were booked on Delta Air Lines and had us arriving to Fairbanks, Alaska in the early afternoon the day before our first Princes sponsored excursion from Fairbanks. On July 31, 2023 Princes EZAir without permission or consultation re-booked our confirmed Delta flights to a United Airlines flight which doesn’t arrive in Fairbanks until 8:16pm, less than 12 hours before our first excursion. We only noticed the flight changes when trying to get seat assignments on our original flights. We immediately contacted Princes Cruise Lines to discuss the changes. After an hour of hold time, the Princes phone representative indicated they did not make the changes, but this was done by the airlines. Additionally, they were not able to make any changes to our itinerary as this change was being requested inside a forty-five day window before the travel was to occur. The irony is Princes EZAir made the change to our original travel arrangements inside the forty-five day window. We did not need any changes until Princes EZAir made their unauthorized changes. Princes EZAir representatives are unwilling or unable to provide our originally contracted flights. In reviewing the flight costs on the United Airlines website of our exact re-booked flights, our new flights cost $1,533.38. We again called the Princes Cruise Lines to discuss the revised cost of our flights. Again after forty-five minutes of being on hold, the Princes Cruise representatives were unwilling or unable to provide any relief or solution to the $687.28 difference in the cost of our original flights and our Princes EZAir re-booked flights. The Princes Cruise representatives were also unwilling or unable to provide any information on how to contact a Princes EZAir representative.
Desired outcome: Customer would like to return to their original flights or to be refunded the difference in the cost of their purchased flights and their re-booked flights.
Cruise cancelled despite authorizing automatic payment to agent (Mariah) due to her mistake.
On [protected] my husband and i booked our 50th anniversary cruise with princess. Old booking number is :4rwn9r. We paid the $500 deposit and despite telling the agent 3 times to ensure she had the authorization to run thru any automatic future payments to the system. In october we also booked 2 separate shore excursions totaling $600. We also told the agent (mariah) to add the insurance to our cruise since we are 70+ years of age. On the invoice we received, it shows the insurance.
On july 4th, we received an automatic email stating that our cruise had been cancelled due to non payment of final amount.
1. When we called on july 4th, the new person we talked to said there was nothing they could do.
2. No we couldnt rebook
3. No we could not talk to anyone else, despite asking to speak to a supervisor...And she wouldnt transfer the call
4. No future credit, despite showing we did not cancel...We have 2 shore excursions booked.
The websters dictionary of cancel: to decide to not conduct something or perform something planned or expected usually without expectation of conducting or performing it at a later time.
In addition as of this date, august 7, 2023, over 1 month later, your princess web page lists the "25 day british grand adventure" as still available.
Why the new person would not rebook us is ? when clearly shows available still 5 weeks later...And at a cheaper price than what we were willing to pay.
Also, your agent mariah (unknown last name) was told 3 times to make sure the automatic payments were set up. She assured us it was. On your automatic telephone messages, it says that the conversations may be recorded. We re peatedly asked to have her relisten to the originial booking. We have taken 30+ cruises and all of them are on automatic payments.
To be spit out of the system, despite no phone call from our agent ...Mariah again. Does all she do is book and no follow thru for repeat customers?
meanwhile, we rebooked thru vacations to go on the same day, despite your booking still showing our shore excursions, etc.Our new booking is 5cvmmh.
All we wanted was to reinstate our original reservation, which the new agent on july 4th, refused to do. If she couldnt do that could we please get our $500 put towards a future european cruise? it is not like you are out the money, we were forced to rebook on vacations to go, after your agent refused, we were not even given the courtesy of a phone call to see what the problem was. Do your agents not follow thru on their end? to be spit out and our reservation cancelled automatically in your system without recourse is ridiculous. As a former wedding event planner for 15 years, if i had cancelled someones wedding without at least 2 phone calls leaving a message at least...
We would like a supervisor to at least listen to the originial booking conversation with mariah. On it you will clearly hear that we asked 3 times for automatic payments.
We also want to file a complain against mariah. At the moment she is responsible for costing us $500 for lost deposit.
Desired outcome: WE WOULD LIKE TO FILE A COMPLAINT AGAINST MARIAH FOR NOT SETTING UP OUR ACCOUNT PROPERLYCOSTING US AT THE $500. WE WOULD ALSO LIKE OUR $500 TO EITHER BE PUT ON OUR BOOKING OF 5CVMMH AS ON BOARD CREDIT...OR PUT TOWARD FUTURE CRUISE CREDIT.
An offer awarded by the Princess Players club ER3 / CCN [protected]
I recently sailed with Princess on a cruise and was awarded a free cruise on 27/05/2023 by the Princess Players club. the offer code is ER3 for 15 days balcony cruise with USD 600 spending money.
My CCN number is CCN [protected]
Despite attempting to call over a dozen times to book the reservation and having approx a dozen emails sent, I am constantly told that the offer is not yet showing and someone will call me back.
To date no calls have been received and no email response. the service is absolutely diabolical despite being Elite members of Princess.
I have tried attaching some of the emails sent for review but this channel does not support this. My email is [protected]@live.com
I have a full audit trail of all emails and calls made, the staff have been VERY helpful to the extent i feel i am being lied to.
Desired outcome: Someone makes contact and we can book the offer, this needs to be extended as the deadlines dates have now passed.
Post Cruise 3V4X9M
A credit was put on my account because Princess canceled an excursion. I used all of it while on the cruise except for $18.39. I expected that to be refunded to my American Express credit card as the notice of the credit stated. At the end of the cruise the credit showed up and then an entry said transferred to corporate account.
How do I get the $18.39 credit sent to my credit card?
Shirley Hertz
Desired outcome: Credit for $18.39 put on Shirley Hertz's American Express credit card.
Deposit refund, when booking on a more expensive cruise with same company
Booked a 7- day cruise and 3- days later decided to go with an 11- day cruise with Princess later in the same booking month!
Understand that the booked cruise was 140 plus days away from sailing!
Cost of the upgraded cruise would have been substantially more than the 1st reservation!
PRINCESS would not refund the deposit, NOR would they apply it to the new more expensive cruise!
Talk about HORRIBLE BUSINESS PRACTICES!
Really wanted to do the cruise, but with a company that treats a NEW CUSTOMER like this?
TERRIBLE CUSTOMER RELATIONS!
BUYER BEWARE!
PRINCESS CRUISE LINE — - NOT FRIENDLY!
Desired outcome: APPLY THE DEPOSIT TO THE MORE EXPENSIVE CRUISE !!
Reimbursement
I have a complaint about Princess Cruise Line regarding statements of reimbursement and totally overlooking me with regard to respect and business ethics. There was also a total a lack of empathy and caring for me in the situation. I traveled alone on a 10 night cruise on the Emerald Princess on November 23rd 2022. I had all of my COVID 19 shots and a booster prior to sailing. I still opted not to do any shore excursions because of the fear at how the foreign countries were containing and monitoring active COVID cases at the time. I reported some symptoms of possible COVID infection early in the morning of December 1st 2022 to the ship’s medical team. I was tested at 7:15 am and got a positive result. I was informed that I was required to be put in isolation in another cabin on another level that was closer to the kitchen to receive my meals at my door easier. During that time I had no contact with a human unless by phone and was not allowed to leave my room or have visitors. A letter was left on my bed to say that they were sorry to hear that I had been isolated and in quarantine. Also in the letter is stated, “If you miss cruise days, including time in onboard isolation or quarantine (as required by our onboard medical team), you will receive an FCC (future cruise credit) worth 100% of the per day cruise fare for the missed days”. Also a refundable credit for the refundable portion of taxes, fees and port expenses for ports visited after disembarkation was mentioned. I missed going to shore at Cozumel and had prepaid fees/taxes, I believe. I left the ship on December 3rd. I waited a few weeks and never heard from them, so I called and was told to contact my travel agent to put in a claim. I did and they tried to get some action and were told I would be contacted by Princess. When I wasn’t, I called myself to try to speed things up. I was told to send an email about the issue. I did this and never received a reply. I sent the first email was on December 24th. I never received a response. I called several times and was given unacceptable reasons and pushed aside to play a waiting game each time. I sent 4 additional emails, but still go no response. I then contacted the travel agent again. They called them. They were told I was to be given $67.33.
Both the agent and I were not satisfied. I had paid $99 for travel insurance through the travel agent when I purchased my cruise trip. The travel agent suggested that I should put in an insurance claim for compensation because of an interrupted trip. I did this. The travel agent awared me $298.20 ($99.40 for each of the 3 days missed), minus the $67.00.
that Princess Cruises had informed them that they had paid me. I received $231.20 on 6/12/23 from the travel insurance. I had never received any communication or compensation from Princess Cruiseline ever from any of my correspondence. I contacted the insurance company who told me it was between me and the cruise line to solve the missing $67.00 in funds that they had deducted. I wanted Princess to pay me the $67.33 in funds. I called and I was informed it was in future cruise credits (hardly the amount for the days promised to me in the letter left on my bed!). I called and discussed this with a cruise representative who said she would submit a form to have the unpaid funds paid back to the bank account that I used to pay for my trip instead of future cruise credits. I had informed her that I was not intending to take another cruise in the future. She said it would arrive in my account between 3 to 5 business days. When it did not arrive, I called to find out why. I was told the previous person had made a mistake and that I was only to be given future cruise credit of $67.33. Those future cruise credits do no hold any monetary value for me. I am a very dissatisfied customer. I have proof of all the information stated here.
Desired outcome: To be paid the $67.33 owed to me by Princess Cruises and more funds if applicable.
Princess prizes
My name is William Gammond, booking ref. 5L8QMM, membership no. [protected]. I was on a cruise to Norway and Iceland from 13th May - 27th May 2023 and won a 7 night cruise for 2 with balcony through Princess Prizes. I had my photograph taken with the Cruise Director and the Entertainments Officer and also signed some forms plus another set of forms in the Casino that same night which were taken by Leo. Later that evening I received a congratulatory letter pushed under my cabin door stating that I had won a 7 night cruise and that someone would contact me on my arrival home. Two months later and 3 phone calls (7th, 13th and 28th July 2023). First call was to Princess and I spoke to Petra who informed me it was a Casino prize. The second was to the Casino and I spoke to Leo who said he would upgrade it as a priority to a manager who would contact me within 5-10 days. After 11 days I’ve heard nothing. On 28th July I spoke to someone who said she was just a Navigator. Calling the USA is far from cheap and has cost me dearly after the being on the phone a total of around 3 hours. It would be nice if someone would contact me at [protected]@btinternet.com or call me if they can find my phone number. My wife and I have another cruise booked with your company in July next year which I will cancel if this matter is not investigated and sorted out satisfactorily. I am disgusted at the way Princess are so inefficient and with a ‘couldn’t care less’ attitude. I have sent another email to Customer Relations which to my disgust has been blocked. I would like to add our cruise in May was lovely with friendly and helpful staff and the prize was delightful, but our excitement has been well and truly marred by the unprofessional manner that has been demonstrated by Princess’s administration staff.
Desired outcome: I would like to receive my prize of a 7 night cruise with balcony and an apology for all the inconvenience this has caused me.
I am having the same issues with no responses despite 12 emails and 10 calls to them in USA. They keep telling me the offer has not been uploaded. the service is the worst i have ever known from any company. we are constantly lied to being told that someone will call us - after 2 months this is now a vendetta to get it resolved. it has been "upgraded 6 times" no one calls, no one emails, they just want us to go away.
We too had pictures taken when awarded a 15 day balcony cruise with USD 600 spending money. the deadline date to book has long passed, we have asked for an extension. no one can answer and will jot allow me to speak with a supervisor or manager telling me they are unavailable.
What was a really great experience has now been turned into a frustrating, annoying con from a company we trusted and have sailed with many times as Elite members. We too have a cruise booked in November but it will probably be the last one with Princess. Shame...
Reservation cancelled
12 day British Isles Cruise with Regal Princess on May 8th embarkation from Southampton Port, England.
Me and my mother booked and prepaid for the Princess Cruises Reservation team with our Princess Cruises Casino Voucher. Reservation was made in 2022. The reservation customer service said everything was paid for, ordered our ship cards/medallions and to get ready for an enjoyable cruise experience. My mother received an email from May 3rd saying our cruise was cancelled without an explanation. We called Princess Cruises for an explanation and could not get reach anybody due to their wait times. We flew on May 4th all the way to England from Vancouver Canada. We called Princess Cruises and were put on hold and spoke to various reservation team members. They all gave us mixed answers whether the cruise was confirmed or cancelled. This calling and being put on hold for 1 hour ruined our London vacation. very depressing. The reservation team (Laiza, Rosia, Steven, Lucia) even emailed us confirmation emails suggesting everything was okay. However on the day of boarding the ship at Southampton, the check in desk said our Cruise was cancelled. My mother was so frustrated and is over 70 years old, had heart flutters during the issue arguing with Helen the Princess manager at Southampton Port. Helen insisted on us taking a train to the next port that may or may not allow us to board. Our checked in five luggage was returned to us. After finally contacting and begging the Princess reservation team which was previously closed, The ship staff Eniko, Veronika and Dragon helped us register and board. After arguing with the staff at Southampton and paying a fee, they allowed us to board. Why the 2022 reservation team say everything was okay and prepaid. Why didn't any upper management from the reservation team communicate in a timely manner with the ship boarding /registration department during this emergency and assist us? We want a proper explanation and proper compensation.
Desired outcome: We want a proper explanation and proper compensation / apology
Cost of paxlovid
We went on a siblings cruise to Alaska. We returned with five of us having covid. The cost of Paxlovid alone (for Covid)was $750 and it was expired. There were at least 60 people infected - judging from the numbers we saw in the covid disembarkation place. One young couple couldn't afford the drug and the poor fellow collapsed on the way out. Your policy may have led this newly-wed to his doom. Shame on you.
At home (WA) the medicine is $30- along with the testing and consultation.
Perhaps something is wrong with the air circulation. At any rate, having an overly costly med with a highly contagious virus only discourages people to buy it.
Desired outcome: 1. Permanently reduce the price if paxlovid on board. 2. Report your covid cases to the home states or provinces of your infected guests. 3. Sanitize the circulation.
Signing up CCN Number
I have NEVER had a worse experience then I have try to get help from Princess Cruise Lines! I've waited oved two hours when it states the wait time is 5 minutes, only NO ONE ANSWERS! I've left my phone number in line fo call back, but never get one! I've tried their LIVE CHAT, but yet again, NO ONE ANSWERS! I cant wait for our cruise in December 2023, because WE WILL NEVER SAIL WITH THIS COMPANY AGAIN!
Desired outcome: To merge two CCN number for the same person
Air cancellation charges
Booking #5Q7V8M
We are long standing Princess customers having reached Platinum status with my wife after taking many cruises. We both are Canadian pensioners aged 80+.
My purpose of writing is to ask for consideration to review flight cancellation fee policy. I booked a 7 night Caribbean Cruise in June,2023 sailing on February 4,2024 from Fort Lauderdale. We also used Ez air services to book return flights from Toronto to Fort Lauderdale with West Jet airline. As West Jet announced the dropped prices, we went on-line to take advantage and rebooked the same flight with new prices.
To our surprise, Princess charged air cancellation fee of $1136.66 CAD to my visa card which I disputed but was not able to get it refunded. After change in our health situation, I decided to cancel the cruise on July 22,2023. This automatically cancelled my flight booking. I got confirmation of this cancellation with a notice of once again air cancellation fee of the same amount.
We are appealing to you and requesting that the air cancellation fees be refunded.
with regards,
Ramesh & Leona Juneja
[protected]
Brampton, Ontario
Canada
Lotus Spa
I was on a princess cruise from June 11 - 18, 2023 (booking #4C2W8K).
I booked a massage for June 11th and another service on the 17th. I was charged $807.73! This figure includes 2 retail sales, 2 body services, and 1 spa special treatment. I have no idea what all of this is.
Of course I agree with 2 treatments since that's what I received. The 2nd one was supposed to be half price. I also have no issues with the service charges. The remainder should not have been charged to my account. The absolute maximum amount I should have been charged was $353.58. Every day my credit card is being charged interest on these overcharges.
Desired outcome: A credit of $454.14 to my card on file. This doesn't even include interest which at this time I will not concern over. However, every day adds up.
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774-6237 phone numberUSA and Canada+1 (845) 075-0031+1 (845) 075-0031Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone numberUnited Kingdom+61 130 055 1853+61 130 055 1853Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 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calling +43 533 274 099 phone number100%Confidence scoreAustria+45 89 882 697+45 89 882 697Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number100%Confidence scoreDenmark+358 753 263 523+358 753 263 523Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number100%Confidence scoreFinland+33 372 880 510+33 372 880 510Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number100%Confidence scoreFrance+49 895 170 3450+49 895 170 3450Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number100%Confidence scoreGermany+30 211 109 0000+30 211 109 0000Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number100%Confidence scoreGreece+39 105 531 169+39 105 531 169Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number100%Confidence scoreItaly+47 81 503 108+47 81 503 108Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number100%Confidence scoreNorway+48 222 224 615+48 222 224 615Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number100%Confidence scorePoland+351 707 500 136+351 707 500 136Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number100%Confidence scorePortugal+7 495 925 7771+7 495 925 7771Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number100%Confidence scoreRussia+34 902 999 982+34 902 999 982Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number100%Confidence scoreSpain+90 212 232 8800+90 212 232 8800Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number100%Confidence scoreTurkey+86 216 023 8200+86 216 023 8200Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number100%Confidence scoreChina+852 29 528 088+852 29 528 088Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number100%Confidence scoreHong Kong+81 335 733 610+81 335 733 610Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number33%Confidence scoreJapan+63 28 137 407+63 28 137 407Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number100%Confidence scorePhilippines+27 114 635 251+27 114 635 251Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number100%Confidence scoreSouth Africa+82 23 181 918+82 23 181 918Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number100%Confidence scoreSouth Korea+866 221 833 000+866 221 833 000Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number100%Confidence scoreTaiwan+66 263 524 5069+66 263 524 5069Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number100%Confidence scoreThailand+971 42 999 223+971 42 999 223Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number100%Confidence scoreUAE & Middle East+54 115 274 1600+54 115 274 1600Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number100%Confidence scoreArgentina+55 213 410 1062+55 213 410 1062Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number100%Confidence scoreBrazil
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Princess Cruise Lines emailsrelations@princess.com100%Confidence score: 100%Support
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Princess Cruise Lines address24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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Princess Cruise Lines social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024
Most discussed complaints
Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"Recent comments about Princess Cruise Lines company
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