Progressive Casualty Insurance
Reviews and Complaints

February 2022 accident occurred in Olathe Ks. Frontage road, the vehicle covered by Progressive attempted a left turn in front of us. We took evasive action to avoid them, hit a curb and sign. Police review film on site and not the other drive at fault, giving him a citation. Report available online within days for free through OPD or 3rd party service.

Following is flo of contacts with Progressive:

1. Claim filed quickly.

2. Contact agent after not hearing anything after 2 weeks. She stated they were waiting to get the report from the company the obtain them from. They contacted their customer and received his statement.

3. Week later called and she said they still needed the police report to compare it with the police report and also determine if a covered driver (?) was operating the vehicle. I asked if she wanted me to email it to her or provide instructions on how to get it immediately from OPD. She said no. I asked if I needed to get a lawyer if their coverage did not cover the person that was driving their covered vehicle. She said they do not provide legal advice. Next she stated that if she had no new information, she would not call me or return a call. Lastly, she recommended that if my insurance company could do things faster then I should just file my claim through them and be done with the matter.

4. After car handling issues, took vehicle to shop and needed to replace the tires (cuts in the sidewall and balding due to damage to suspension) and have front end work completed.

5. Have called back and left messages and still have not received anything 1 month after the accident. I have tried to call and speak with a different person, but they have a trap where the agent is linked to the claim and you can do nothing on the automated system except be put into that persons voice mail.

So all I see is that they are playing a wait them out game and obviously want me to file with my insurance company so they can avoid the costs and wash their hands of the liability the clearly exists on film!

I had no problems with Progressive Insurance for my automobile until they decided to make changes to my policy without my knowledge. My father (dementia-ridden) and brother (disabled) live with me so they are listed on my policy as living at the residence but non-insured since neither of them drive.

One day I happened to look at my account online - I was looking to add a new car to the policy - and noticed that they changed my father to an insured driver without my knowing about it. He's 91, doesn't drive and hardly leaves his bedroom.

Needless to say, the change in his status from non-insured to insured caused my rates to jump by a substantial amount. I was fortunate enough to notice this before my next automatic payment (which would have jumped from about $50 to over $300.) I contacted the company, got the usual apologies and excuses and was handed the usual hoops for me to jump through in order to change it back.

The issue was resolved shortly thereafter when I decided to cancel and go to another company for my car insurance.

Caused client to pay more money, due to the failure on its end. As a client I simply trusted, and when the car towed from the accident place, and handed the key to Tow car driver who came to tow the vehicle, to delivered to the shop

1st of all at the shop, the receiver should show responsibility to check everything was delivered accurately and correctly.

2nd they should check with the owner, and the insurance agent about things like Key was delivered. But, I have been told that, after 2 weeks, the car Key was not found?

Obviously, this is an unprofessional and irresponsible act, on the insurance side. As a result, I had to Tow my car to Toyota dealership and paid for the Tow service $125 and, unexpected out of pocket money for Key installation close to $700. Word apology and sorry are not the right things to do for such mistake by a famous insurance company. Furthermore, I attached and send the $500 deduction payment from the shop upon the release of the car, to this day NO word from all parties respond to my effort about it that I ask to expedite the refund from Geico.

My car was declared a total loss by progressive ins, st louis MO, the claims adjuster, so i started searching for compairable cars in my area to get the market value, the adjuster came back with alot lower prices by searching 300 miles away, i questioned that and was told thats what they do, during the whole process i would be told things like,..they dont go by retail price because thats dealer price, i was also told they pull listings of cars for sale or recently sold, then in the same email told they dont go by listing price, i looked up rules on the department of insurance financial instutions & professional registration and it clearly states The insurance company is required to pay the fair market value of a vehicle. The fair market value of your vehicle can be found by surveying dealers in your area, and this was something i questioned throughout thr whole process and when i asked why the dont have to abide by the DIFP my question was completely ignored, i alsi kept pointing out that the vehicles she was sending me links to all are cars with manual transmissions mine was a automatic, automatics have a higher value, all in all everytime i called her out on rules and questioned things she was doing it was ignored, i know its their job to pay out as little as possible but the still should have to have some rules and be held accountable for their actions, she never budged a inch on their initial offer and continued to lookup cars 300 miles away, im in MO and shouldnt have to find a car in texas or utah just to save progressive some money, im very dissapointed, and will also be posting my troubles with progressive all over social media and probably contact the news to report all of this.

I am not a Progressive customer, but I do see your commercials numerous times a day on tv. The ones you run now discouraging younger people from emulating the values of their parents is unconscionable. You should be encouraging kindness and common decency. Instead you humiliate a guy in a grocery store who seeks out the store manager to complement the store staff. You should be uplifting the good values most of us have learned from our parents and showing respect for the elderly.

Dear Progressive Insurance:

I also had my homeowners, boat and both autos with your company. I have been a member for several years with no claims filed. I am employed with McGlone Law Office in Terre Haute, In. I also am a pastor and have been positioned with Faith Mountain Full Gospel Church in West Terre Haute since 1986.

My wife on April 6, 2021, was at her workplace, Marshall High School and backed into a metal post in the school parking lot. There was no damage to the steel red/white painted post, but unfortunately my vehicle suffered damage to the right rear.

We have always used Mel's body shop and I decided to obtain and estimate from them. I reported the claim and was asked to send pictures and the estimate to Sarah Williams, the adjuster. I did so and never hear back from the claim's unit. Then I called the adjuster, and she began to question my integrity and treated me as if I were lying to her about this claim. I did all the work on the claim and provided her with pictures, estimate and my verbal statement about the facts.

I have never been treated so badly by a company. Talked down too and treated as a liar. Ms. Williams does not reflect what I believe a company representative should be. Her attitude was horrible and sarcastic. She then told me She would need to send an appraiser to Mel's shop, and it was not until 2 weeks later this took place.
She asked me if I had proof of the accident and I told her no, just my word. The parking lot had been replaced and the posts removed. My deductible was $500.00 which I paid in advance to the shop prior to the repairs. My vehicle sat there waiting for weeks before the appraiser finally arrived. When I tried to obtain a rental, Enterprise in Terre Haute, In told me they had no vehicles available. Another problem!

A simple collision impact and it took your company too long to issue payment. I am only glad it was minor as I would hate to see if it had been something serious.

I now have my insurance elsewhere, and I will tell everyone of my experience with Ms. Williams. I will never recommend your company.

Sincerely,

Mark Kelley

If you care about the safety and well-being of yourself and the ones you care about, then DO NOT EVER USE AGERO/SWOOP. I have been called by them numerous times, with them insisting on giving me personal information of people and where they are stranded.
Keep in mind, I am not a towing company, for all intents and purposes, I am a random stranger, and I have notified them of this each and every time they call me... At 1:00 a.m., 2:00 a.m., 3:00 a.m., 4:00 a.m., 5:00 a.m... all hours of the day and night... They don't care that I am not a roadside service. But they do seem to absolutely insist on giving me your personal information in the middle of the night. Regardless of their knowledge that I am not a towing company.
This information could be used by any malicious person for not so stand-up reasons. They put your safety at risk.
This is not a company to be trusted, EVER! Besides, there are cheaper, better, roadside services out there... More importantly, the other roadside services will keep your information between you and an actual roadside service company... And not give your information to RANDOM STRANGERS that happen to be nearby you.
That pretty much sums it up, if you care about your safety, and the safety of other people who would be on your roadside service plan, then the one company you will not use, is this one.

I've been a long time customer of Progressive, but have never had to use them. I got into an accident. 2 people from Progressive told me my claim was covered, one of them a licensed agent. They set me up with a tow (which they said was included) and took my car to one of their preferred vendors. 2 days later I get a call from another agent who told me my claim would not be covered because I was Doordashing at the time of the accident. He explained that I would need commercial insurance for this to be covered. This was a bummer but it made sense. I told him that I had only towed the car (that could still drive) because I was told it was covered and he lied to me and told me that I didn't hear that from a licensed agent. Then, after days of hassling Doordash about my claim which they were saying happened on a completely different day when I was not Doordashing, I find out that my agent UBALDO CERVANTES had sent Doordash an Automobile Notice of Loss form with the wrong date of the accident. Doordash will only accept this form one time, so because of that they can't help me with the damages either. When I confronted him about it he said it was a typo and I didn't even receive an apology. So now I don't have a car or a job because this one agent was to incompetent to put the correct accident date on this form. And worst of all they are still going to charge me for a tow and can't even apologize for the mistake. Worst customer service experience of my life, I couldn't be more disappointed with how my claim was handled.

I can never use the Progressive app when I need to look up information or to get Dec pages. I always get We're sorry our site is currently experiencing technical difficulties. I also get the same message when logging in on a laptop. When calling it is at least a 30 minute hold time before speaking to a representative. I have complained to the representatives several times, but it never helps. I have a job and do not always have time to sit on hold. Please, please correct your problems. Not being able to easily get the information I need in a short amount of time makes me want to take business elsewhere.

Progressive policy# 1615168 member Thomas M. Morrison ran into the back of my car around Sept. 6, 2021. He filed a claim #219627715. Progressive agent Briana Dicks was assigned this claim. This has been over a month! She has not contacted me, the person driving the car at the time, my insurance agent or Thomas Morrison himself. I believe a month is too long. I want to get my car fixed! Can this claim be given to a different agent?

My name is Gary Dunnam
My email address is gary.[protected]@yahoo.com.
My ph # is [protected]

Progressive Insurance time line for honoring vehicle accident claim for victim of Progressive client.
P-driver: Motorcycle Driver with Progressive insurance
V-driver: Driver victim of Progressive insured driver
Date of Accident: 10/16/21
Scene: V-driver slowed to a stop to make a left turn. While V-driver waited for oncoming traffic to pass P-driver ran into rear of V-driver. V-driver's vehicle sustained extensive damage to rear bumper, tailgate, & left rear fender.

Time Line for V-driver to get truck fixed:
10/17/21 - Call Progressive. Given a claim number and told an agent would call me within two days.
10/20/21 - Agent called. Said they had called P-driver and left a message. Said they give their clients one week to respond.
10/28/21 4:34pm - Called agent. No answer. Did not leave message.
10/29/21 morning - Emailed agent. Asked for an update on my claim. No Response.
10/29/21 1:10pm - called agent. Left message for her to call back with an update. No Response.
11/1/21 9:52am - called agent. Left message for her to call back with an update. No Response.
11/1/21 5:40pm - called agent. Did not leave message
11/1/21 5:42pm - looked up Progressive online complaint form. It's in a foreign language!

Why does progressive only have the option for a 30 day car rental when my parts are delayed beyond control?! I pay for a car rental on my policy. I didn't choose a 30 day and yet progressive will not provide me with further car rental when my vehicle is not ready. This is absolutely not right and needs to be addressed. Why do I have a cap on my car rental?! I pay a premium and checked the box that says I want car rental and yet progressive doesn't care about making sure they hold up their end of the deal by caping me off at a 30 day car rental policy. My car rental should be not only extended more than 30 days but should not have a cap when it comes to situations like this. I've been with progressive for 20 years and have gone the last 5 plus years with no claims. Progressive has received plenty of my money with no claims made to be able to extend my car rental based on parts delay. I'm completely beside myself with progressive and the lack of care and or concern they have to make sure their customers do not go without a vehicle. Something needs to change here and I will make sure this goes on up to the CEO and will seek legal advise to seek reimbursement for any out of pocket costs here. People can't afford over $600 for a car rental a month when I have to pay a $500 deductible to get my vehicle repaired. I'm a single person with no family assistance and this completely renders me with no option for transportation. Progressive should be making a solid effort to extend car rentals for their customers as they have a duty to keep me on a car. That's what I'm paying for. Very upset about this. This is completely a flip of a manager to approve and I keep getting told too bad. Policy only covers 30 days rental. I didn't ask for only 30 days. I asked for a rental on my policy. Progressive should not have a 30 day cap on a car rental on policies…PERIOD.

I was in the mountains last week just before dark in my truck with a camper attached when I had a blowout on my rear passenger tire. I called progressive roadside assitance and the woman not only could not understand my spelling, location directions but, after far too much time told me she could not find my roadside on my information and I would either have to call progressive myself or pay out of pocket. I called progressive and I had roadside showing so I called back to the roadside department( all the same phone number but I had to hang up and call!), the same short spoken lady answered and told me the same thing! I called progressive once again and the agent stated she would put me on hold and call herself. It was dark at this time, bear hunting and bear hunting for food season and barely a bar for connection. I was on hold by the progressive agent for 58 minutes when it rang to the collision department! I almost was in tears... that agent proceeded to help me by doing a conference call and the roadside still could not find my coverage. Finally, after one more call it was set. It was now really dark. When the tow company came, roadside did not mention the camper and they could not tow me. They had to send a van that changes tires onsite and it came out of pocket because the roadside assistance line would no longer connect! I was left in danger on the side of a dark 2 lane forest road from 7:30 pm until 12:30 pm 12 miles from my home. Both progressive and their off brand roadside assitance company failed miserably.

cannot reach adjuster 7/28/2021 shakira claim number [protected] keeps promising to pay or repair car because when I was hit sitting still at a red light an the other vehicle hit barriers and a light pole it should make them liable

I find your advertisements about "Turning into your Parents" to be discriminatory regarding age. This is ageism and is not acceptable. Cute and clever does not excuse discrimination against older people. Portraying older people as clueless, inept, and baffoons is not acceptable any more than it is portraying any other group of individuals.

I will actively advocate for people to not use Progressive Insurance. We have enough discrimination and scapegoating in America and don't need Progressive Insurance adding to it. Please stop using this unkind and highly discriminatory ad choice. I doubt the company would slur other groups with such impunity, mostly because it would not be tolerated.

I had my accident on August 14, 2021 and its September 20, 2021. My claim number is [protected]. I'm on my second claim adjuster and this one is worst than the first one. I call and can't leave a voicemail, because her voicemail is full. I submitted all of the paperwork they needed from me and I still haven't received my check. Plus I can't get a another rental. They told me I had to return it, because I exceeded my policy limit. I am catching the bus with two children. I live in Texas and it is hot here! The representatives send urgent messages to my adjuster and still no feedback. This is really a horrible situation I'm going through and really make me don't want to deal with Progressive again and let everyone know my story.

In June we cancelled our boat insurance as we had sold the boat. I have tried to get my refund ever since then. I have made 7 phone calls. I finally received a check dated August 16, 2021 in the amount of $45.40. I deposited the check the following day. I just received a notice from my bank that you had put a stop payment on the check. Now I do not have my return and I owe my bank $5.00. I called yesterday and I was told you would not refund me $5.00 because it was my fault for depositing the check. I am so thankful I never had to file a claim with you during the time we owned the boat as I am sure you would never have paid us. You were recommended by USAA. I am contacting them to tell them what I have been through.

I just cancelled my auto insurance when they added an unauthorized user to my policy without even getting in touch with me prior to this. My insurance was pretty reasonable before this. The person they added had no access to my car...never drove it...had his own vehicle, with his own insurance... and it raised my insurance over $1000. They refused to take the driver off and told me I would need to pay them an additional $300 for his portion upon cancellation.

On 7-26-21 at approx 2:pm while I was broke down at 200 World Commerce Pkwy, St Augustine, FL with a flat tire on my travel trailer that I have insured with Progressive Insurance. My experience with Progressive Ins was terrible trying to get the tire changed based on my policy. Two days earlier I had purchased a new travel trailer so my new travel trailer had not been updated so I was told I had to pay upfront with a credit card but could be reimbursed later. Based on the Progressive agent request I gave them a credit card at a charge of $201.00 to my mastercard. When the wrecker driver called me to confirm my location I determined he was being dispatched from a distance that involved a four-hour drive. Based on learning this I called Progessive back and told them to cancel this wrecker driver and asked for a closer wrecker. The next wrecker driver called and he advised he was 1.5 hours out as he was located in Jax FL. I called Progressive back and cancelled that wrecker and called my own and paid out of pocket. I have spend at least 3 hrs on the phone attempting to get the $201.00 charge cancelled but I keep getting passed on to other agents.

I own a Towing company Beechgrove Wrecker Svc Beechgrove Tn. They accepted responsibility for the crash and paid the customer for the car but refuses to pay tow bill. They knew car was in our lot but dragged their feet on settling the case in a timely manner; it's on them They did contact our company to pick up car for salvage sale. When they called I let them know what the other company will need to pick up (IE) Rollback with extra straps to hold car together due to buckling of doors and burned to the ground. When they found out it was burned they stated they are not paying and they are not going to pick it up this was the agent out of Nashville Tn. The car is still here on our lot and my attorney will be getting called if someone from Progressive doesn't contact us. Tired of insurance companies taking advantage of towing companies. The agent stated he doesn't have any contract for towing with us and He is correct I have a contract with the THP that's who called us I've got all my paperwork from THP showing the case number. This is the claim #[protected] my number [protected]