Progressive Casualty Insurance
Reviews and Complaints

Yes, I recieved an insurance quotation # [protected] and my complaint does not involve either agents that spoke with me about a new policy, on the contrary, both were very helpful and courteous, no my complaint is regarding your underwriting department, and the excessive and untimely requirements they imposed, let me explain: I am a guy, I dont have all of the information regarding my entire life at my fingertips, so when your underwriting department hit me between the eyes with what I consider excessive requirements, it sent me over the moon, their requirements ? an incredible list of documents proving that I own my own home # 2 an amazing number of document proving that I had existing insurance.# 3 proof that the two vehicles I applied for insurance for where actually parked in my residence garage. Maybe you would be tempted to think that these werent so igregious, you would be wrong, because my old policy was due to expire in less than 48 hours from the time of these excessive requirements. So I did what any red blooded American would do, after I calmed down, I called another company, who had no problem issuing a policy on the spot, no documentation required, no muss, no fuss. I am paying this new policy by the month, and really would like to be your customer, I had Progressive for several years, am a good driver with very few claims over a long driving history. in fact if I were an executive working for progressive, I would characterize myself as a class A customer. Now I do have proof of current insurance, and proof that I own my own home, and hope that you could help me with this matter.Frank Sperling. phone [protected], my physical address is : 4749 east Kayenta Dr. Topock, AZ 86436 my email address: [protected]@mail.com. and my mailing address: po box 548 Topock, AZ 86436.
Thank you Frank Sperling

Progressive likes to take money, but won't even help you out. I think they only help their friends & family. Been with them alot of years & can not believe how disgusted I am with their service & even though I was NOT at fault, they have washed their hands of the whole deal & leaving me to talk to the "other" insurance company!
That's not fair! Valerie Gomez, in El Paso, says thats the way it works.
I don't know all the ends-outs of the insurance game & Progressive is supposed to have the moxy to get things done & have options & ways to get things done!
Know a lawyer & let them handle ALL your Insurance & Banking needs. A normal consumer does not have a chance!

I am a Progressive customer and was rear ended by a Progressive customer. I went to file a claim online and followed the instructions. The screen popped up and asked if I was a guest or a customer. I proceeded as a customer, logged in and filed the claim with the information provided to me from the person that hit me. When called, I was informed that the claim was filed against my policy. I tried to get it changed and filed against the individual that hit me's policy. They said they could not and would not reverse. How is this possible. Your site is not clear. Could you help me get this reversed? Everyone knows that a claim on your policy (paid or not paid) is a negative. What can I do at this point

Please contact me my number is [protected]. The adjuster falsified documentation. On vehicles in order to devalue my car and I have proof of the devaluation of my car because of this. She provided me with a comparison report that gave added features to cars that in fact did not have those features and when I called her out on it she refused to respond to me now

I have been unable to cancel my auto insurance policy with this company for over two weeks! They keep asking me for more and more information all the while charging me through their "auto" payment system they made me sign up for. Please beware of this company!
I am requesting a full refund for my policy payment that was deducted from my account. I have reached out several times to customer support with no replies aside from the standard automated reply that state they received my email.

I been with them 10 years. 2 years my insurance was very low. Progressive purposely canceled my auto pay which lapsed my coverage. I didn't notice until I received a notice saying my registration was suspended. I feel Progressive did this on purpose because my policy payment was too low. This is fraud! My policy went up to almost double. This isn't right!

On July 26, 2018, at approximately 2:45 pm I was hit by a 2008 Toyota Corolla on E. Bonanza and Pecos.

I contacted Progressive immediately and was contacted by Ryan [protected]) on July 27, 2018. On July 31, 2018, I received a telephone call from the body shop (Ace's Brother) and was told that Progressive wanted me to bring in my car to Aces Brothers immediately because they were sending their adjuster on August 1, 2018, to evaluate the damages on my 2008 Lexus.

I rented a car for 10 days with the expectation that I would know something within 10 days. On August 3, 2018, I went to Ace's Brother to check on the status of my 2008 Lexus. I was informed that the adjuster for Progressive never showed up.

I contacted Ryan again [protected]) on August 3, 2018, and he told me there was a mix-up and that the adjuster would be at Aces Brothers on August 6, 2018, or at the latest on August 7, 2018. My husband was told that the adjuster never showed up. My husband called Ryan today (August 8, 2018) and he told him the adjuster would be there August 9, 2018.

Your company has already cost me over $400 in unnecessary car rental. If Ryan had been honest about when the adjuster would be there I would not have rushed to take my car in.

We have never had a claim and the accident was not my fault. We have been very loyal Progressive customers, but we are now considering our options. We have been treated very poorly for something we didn't cause. It leaves me with the impression that your company is unprofessional and that your employees just don't care.

Your company is going to cost me over $1, 000 in car rental fees because of the failure of your adjuster and the failure of Ryan to follow up. I place the additional financial hardship on Progressive.

If you have any questions I can be contacted at [protected])

I received a call from one of their adjusters named Rudy. Not only was he rude but he kept trying to make me say he accident was my fault when his client hit me. He was argumentative and spoke to me like I was a piece of trash. He used google earth trying to get me to say I was at fault not knowing my husband is in law enforcement along with myself. I look forward to Rudy speaking with my local insurance adjuster. Oh Rudy is at [protected] in the event progressive insurance wants to know who this highly unprofessional employee is. SHAME on you for trying to take advantage of a disabled veteran.

Progressive Auto Insurance is giving the impression that if you go without an accident, they will deposit $50 into a "deductible savings bank".

Progressive is being disingenuous with this offer. What they fail to tell you before you sign up for the deductible savings bank is that once you're signed up they raise your premium albeit slightly.

The issue isn't about the amount of the premium hike or even the premium hike at all. The issue has to do with Progressive not telling you before you sign up for the offer that they would raise your premium.

Customer Service, when called, was of no help. They could neither explain why the premium was raised nor waive the premium hike.

This Progressive company is at best being sneaky and unscrupulous with this offer, wasting a customer's time signing up only to have to decide whether to accept the increase in premium.

It does not matter if you are right, Progressive will not care, all they care about is the money they make off of you until you have a claim. The events below they said it was a factory defect. Winnebago said they are wrong, there was and is no FACTORY DEFECT. Oh, and don't bother writing to the CEO Tricia Griffith because she will never see it. And even if she did, she was a claims adjuster for Progressive since 1988, so she will not care even if she knew.

On June 28th, 2018 a large wind storm ripped half the roof off my 2001 Winnebago that was parked on my property at my home in Boone, Co. 81025. I have the RV full coverage insured with progressive insurance and have for several years. I have never had a claim. When the roof was damaged by the wind, I called Progressive within ten minutes. Progressive said a claims adjuster would get hold of me in the next day. I advised Progressive that I was unable to do anything on the roof to protect it from further damage. Progressive said they understood and they would get right on it. A week went by and Progressive called me and said they would come look at the RV on Friday the 13th, 2018. Sixteen days after the damage occurred the adjuster came to my home to look at the damage. After inspecting the damage, the adjuster, He told me that the roof would not be covered. I asked why the roof was not covered because I had full coverage. He said because Winnebago has a problem with roofs on their RVs. I told him that if that was the case, why did Progressive not tell me that when I insured it because I have had it insured for four years with Progressive. He said he did not know and agreed it was not fair, or right but that is the way it is, and he could not do anything about it. I am now stuck with a RV that I cannot afford to fix, and I cannot use it. I told him if the roof had not been damaged Progressive would continue to take my payments every year even though they knew they would not cover the roof and would never had told me about not covering the roof! He said yes, they would have, and it is not right but that is the way it is, and he cannot do anything about that. This situation is very stressful and is causing me extreme emotional and financial grief as I live on a fixed income of only $1850.00 a month.

My 99 corvette which was in great shape was taken from my house and found about an hour away on a dirt road in the Colfax area (California) The Highway Patrol called to tell me that had found my car and to come take a look at it. I called Progressive the day it was taken and started the claim process. My rep told me to also go look at the car. I had sent her the keys the day before and was unable to start the car. How ever it had some undercarriage damage which the tow company mentioned to me when I called. So my rep from progressive said to release them the car and she would have it towed to a place for inspection. She was leaving that department in 2 weeks she said and wanted to get this done as quickly as possible. In that 2 weeks time I had been in contact with her and they hadn't looked at my car yet Then I checked the claim on website and I seen there was an estimate for damages for bumper and plastics under the front end that totaled over $1500.00. I thought great my car will be back soon and I would be on my way. Nope I then get a call from Lindsey my new rep telling me that they had not looked at it yet and she would get someone there as soon as she could. They had my car for 30+ days and then called and said there was nothing wrong with it. And they would be having it towed to my house in a couple of days. I was like really ? what about the damage that was done. She said there was no damage and did not know what I was talking about of the new estimate which showed no damage. I get my car back and I could not believe how they delivered it to my house it looked like it had been under ground for a tear and then un earthed The plasics on the front end were hanging off each side and the bumper was scuffed and clearly there was damage to the vehicle not to mention it looked like an abandoned car on the street And sure enough so did the Citrus Heights police who called and asked me if it was mine and I told them yes and it was very embarrassing since the car looked that bad. Anyway so I get the key the next day and was going to move it I started it up and it did not run that great but I figured since it had not run in over a month it just needed to be driven some . I Put it in drive and proceeded to pull it in my car port and it shifted from 1st to second and second to nothing. 3rd and 4th gear were gone. I immediately called Lindsey and told her of the problems And she said to take it to a shop and she would have someone come look at it. I took it to the shop where i have it serviced regularly and they did an inspection that determined the tranny was shot . I told Lindsey and she said they would determine if it had anything to do to the theft. Well of course it did the car ran fine before it was taken I have been waiting 6 days for the estimator to show up at the shop only to tell my rep that they would not cover any damage to the vehicle. I was floored I cannot believe this insurance company and I will be sueing them and filing such law suit in the next couple of days . It is unbelievable and I am dscguted with them.

I just got off the phone with your claims department because my car was pelted by base ball sized hail while I was at work. my windshield was cracked and there are tons of divots in the top of my car. I was informed that my claim was denied because there were chips of paint missing in the divots and it was not consistent with hail damage. I have had my car over 7 years and it sits outside almost in the same place for that period of time. I have never been in an accident or made a claim with your company pay my insurance on time and the first time I get damage to my car you deny me. Why do I even have your insurance I left USAA to come to you because for the same price you offered more coverage that was an out right lie. I was not the only one that had severe damage from that hail storm, but I was the stupid one for leaving the military insurance and coming over to your company. When I asked for the appeals process I was told there is none when I even offed to send over pictures of the other vehicles that even had windows blown out form the storm I was told it doesn't matter. IF THIS IS THE WAY YOU TREAT VETERANS THEN I HOPE THE COPY OF THIS LETTER that is being sent to the Colorado insurance commission sends out a warning for all veterans to leave your company. I am demanding that my automobile be repaired. Your company is nothing more then a strong arm organization and I will keep sending letters tot he Colorado insurance commission until your organization steps up and rectifies this situation.

My vehicle was involved in a hit and run 3 weeks back. Called the next day and filed with the insurance company the driver was insured with. I was led to believe me and my child would have a safe vehicle to ride in and turns out we were lied to. Was told there was nothing they could do until they talked to their policy holder and they have the police report of what she was arrested for. Still no word on the situation they were trying to total out my truck without me having a way to get to work and I feel as if she and the company should pay i should not have to come out of pocket for anything. I'm very upset about how this claim is being handled.

Taneisha Floyd customer service rep was rude and yelled at my and my grandparents over the phone she was so rude to my grandmother and would not let her talk threat my grandmother almost had to hang up the phone. She made me loose one job already bc she refused to let me give my statement when I had a day off in less than 24 hours instead she insisted on me explaining things that were already sent in photos. She called and harassed me repeatedly but when I answered she would not let me speak and tried to yell over me. She refused to give me her managers name and number so I'm gonna to go to lawyer

My car broke down in North Jersey on the turnpike. They refuse to tow it! It happened Tuesday night 6/19/18 when my husband was coming home from work. It was going to be 6 hours until a tow truck was able to get me, so we made other arrangements and tried to set it up to meet him the next day after work. The car is sitting on the NJ Turnpike at a rest stop, NJ has a law that there needs to be a police escort too tow anything on the turnpike. Progressive deals with the [censored]test tow companies that because of this they refuse to tow it back to my house in Philadelphia or even closer to home. So now I'm just royally screwed with my car over an hour away.

I started my claim early on 6/18/18. After not hearing anything I called to check the status. The representative said more verification was necessary but I would be contacted by the next day. Again after not hearing anything I called again, this time I was asked information which I provided when I got my policy. I became slightly annoyed. Waited 6-7 hours again no call back. During this whole time, I am not able to drive my damaged vehicle. Called again and get to a adjuster who tells me it's only been 37 hours, as if that's not long even. I explained my frustration with the lack of progress and contact, that I had been the main one calling to advance my claim. Next she proceeds to tell me there's an error with my policy information and previous insurance company policy. I asked for a direct number for a call back, and she told me there wasn't one. I drove to my previous insurer to obtain more information. I was told there's no issues with policies over lapping, and mine wasn't. My previous insurance company provided the Progressive adjuster's direct number which she said was non-existent. I'm super angry, and disappointed with this entire claims process. If I didn't have this recent accident I would leave for this poor customer service.

My vehicle was in an accident in April of 2018. I contacted progressive about the incident that occurred. Progressive directed me to take my car to their own collision center. (Progressive Collision services on Central Drive here in Virginia Beach Virginia)
The auto body and replacement parts for the body was satisfactory. But the mechanical part was not completed. I recovered the car and noticed that there was something wrong. Fling a vibration and a noise made me take my car to a tire shop. Because it felt as if the tires were not rotating as normal. the tire shop informed me that the issue was not in the tire. They suggested that I see an Auto mechanic. Christian Brothers were the only mechanics that would take a look at the car on short notice. Christian Brothers told me the problem is in the axle of my car, the Chevy Cruz 2014.
Christian Brothers told me the car should not be driven and it it is not safe to drive the Cruz right now. Additional papers will be given on a need to know basis. Thank you for your cooperation at this time. Sincerely! Carl Miller

I purchased Progressive auto insurance after having auto insurance from Ma and in 40 yrs and filing 1claim . Moved to Fl .
Purchased Gico. Had to file a claim..Hit and run '' Received $500.00...
After learning that if you never travel far and put that smart devise in your car, you would pay less''
Money is a issuer after, husband dying, have stage 3 lung cancer.'.
So I called spoke to there sales person told them I wanted the same coverage as ihadwith Gieco' ..
She quoted me the same price and told me once the report comes back from the smart device. It would go down more.

Got report I received $ Credit...butmybill showed my payment went down a $1.00..when I called they said I received a one time credit when I signed up..withmycredit fir the snap devise ..it came out with a $1.00 offmybill.

Last week I had acancer app' .. rainy veryhard'' when I came home drove car in garage.next day another Dr appt' went to put
Something intrunk.. and I noticed I had been hit in the back..
took pictures sent to Progressive, followed by phone call, only to find out I was not covered .
The girl never put comprehensive or liability on my insurance..

Having being charged the same price.. $105.00 a month''''I never thought I want notcovered. When I asked how much to add them..they said
$597.00more'

I called Gieco. they wrote up a policy for me with my old rate..and with Comprehensive and liability''$105.00

Progressive knew that I was new to car insurance, Herwords"Dont worry you are in good hands, I will make sure you have the same coverage
.
Progressive lied about everything.. They have caused me a lot of stress.

I can't seem to ever catch the agent on my case it'll be weeks before I hear from her again. When I did speak with her the first time I did ask to speak with her supervisor, I asked for a name and number I could reach her at she told me that she couldn't give out her number but told me her supervisors name. Monday we spoke again and I was told that my car was being towed to a different shop, because they do all the work necessary, and that the work should be done by Friday (tomorrow) if the shop isn't backed up. I've been calling since Tuesday just to confirm that my car has been towed it is now Thursday, I still have not heard back from the agent.

My neighbor crashed into my parked car last summer and was insured by Progressive. The whole experience of getting my car repaired was a nightmare from beginning to end. They pressured me to go to a certain body shop, were very hard to contact, getting a rental car paid for while my car was being fixed was like pulling teeth, and the repairs done were substandard. There was also other damage to me vehicle that they said was not caused by the accident and I ended up having to pay for it. If you get hit by someone who has insurance from Progressive- GOOD LUCK!