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Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: Customer service

J
Author of the review
11:42 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I stopped receiving PCH Quizzes abruptly. I have received them daily for over 15 years. I have millions of tokens saved from completing these quizzes. I'm at the Black Diamond level. I tried to open the PCH Quizz online and got the following message - "Unfortunately at this time we are unable to process international online transactions. Please keep in mind that under the official rules for Publishers Clearing House there are geographic limitations to entry into our promotions, contests and giveaways." I tried to get assistance through a Live Chat. The name of the representive was "Juonona." He/She was not helpful at all. They ended the chat abruptly without offering any assistance. I advised I would file a complaint about their poor customer service. The response was vague and generic. Apparently, this person is not concerned. If I will no longer be receiving the Quizzes I would like to redeem my tokens. Unfortunatley, and time I try any PCH site online I get the same message stated above. My security system has not changed so that is not the issue. Also, I still receive daily emails from PCH just not the quizzes. I need a resolution to this issue.

Desired outcome: I would like to receive the PCH Quizzes again or be able to redeem all my tokens.

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  1. Publishers Clearing House / PCH.com Contacts

  2. Publishers Clearing House / PCH.com phone numbers
    +1 (800) 459-4724
    +1 (800) 459-4724
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    General Questions
    +1 (800) 392-4190
    +1 (800) 392-4190
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    +1 (800) 476-4724
    +1 (800) 476-4724
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  3. Publishers Clearing House / PCH.com emails
  4. Publishers Clearing House / PCH.com address
    101 Winners Circle, Port Washington, New York, 11050, United States
  5. Publishers Clearing House / PCH.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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Publishers Clearing House / PCH.com Category
Publishers Clearing House / PCH.com is ranked 19 among 198 companies in the Magazines and Newspapers category