The News-Press’s earns a 1.0-star rating from 11 reviews, showing that the majority of readers are dissatisfied with news content.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I've been calling these folks for the past two months, multiple times mind you, to complain about them chucking their paper into my driveway
I've been calling these folks for the past two months, multiple times mind you, to complain about them chucking their paper into my driveway. I ain't got no subscription, never had one either. It's become a real pain in the neck, and I'm fed up with it. They keep telling me the same darn thing, like a broken record, to wait 24-48 hours for the message to reach the delivery department. But lo and behold, by the third or fourth day, there's that pesky paper in my driveway once again. It's driving me bonkers, and there's absolutely nothing I can do to put an end to it. The management here is just plain awful, and I'm beyond ticked off with this company. Seriously, can't they just stop already? Good grief!
The News-Press Complaints 10
I subscribed online
I subscribed online. I should be able to cancel my subscription online. I wanted to be able to cancel my subscription online, but company policy doesn't allow me to do this. This is simply a strategy to continue a subscription, as calling is far more inconvenient and time-consuming, and thus likely to extend the subscription. Just a money grab.
I signed up to have two copies of The News-Press delivered every Sunday and Wednesday for $8.50 per month
I signed up to have two copies of The News-Press delivered every Sunday and Wednesday for $8.50 per month. When I log into my News Press account, it shows the same info. But they keep charging my credit card different amounts on top of my subscription. I checked my emails and found nothing from The News-Press that would explain these charges.
I started with a 6 month trial for $1.00, but after 6 months, right before I was supposed to be billed $9.99 a month, I called to cancel
I started with a 6 month trial for $1.00, but after 6 months, right before I was supposed to be billed $9.99 a month, I called to cancel. The phone operations close really early, so I decided to do a live chat instead. During the live chat, they told me it was too late to cancel because I had already been billed (before the bill date!?!), and they promised me a rate of $2.99 a month starting on September 13. However, I was actually charged $9.99 on September 12. I called them again, and they said there was no way I was offered that amount, and they suggested I just accept a charge of $3.25 next month. I just want to cancel and get a refund because I was charged more than what was promised before the payment date. I attached a screenshot from August 12 showing the quoted amount and billing date, as well as my credit card statement showing the overcharge on the wrong day.
Is The News-Press Legit?
The News-Press earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The News-Press. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of The News-Press's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
News-press.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
News-press.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The News-Press as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for The News-Press have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up The News-Press and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While The News-Press has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
The News-Press keeps billing me
The News-Press keeps billing me. Last month, I was billed twice on October 1, 2022 and October 20, 2022. They keep saying my payment was declined, but it wasn't. I see a debit from my checking account every month. I called someone in early August to cancel, but no one responded. I emailed them, but they didn't reply. I've been on hold for hours over the past two months, trying to resolve this issue. They haven't responded to my emails, even when I mentioned contacting the ComplaintsBoard.com. I don't want to keep paying for something I don't use. I want a refund for August, September, and my two October payments, and I want to cancel my online subscription.
On March 6, they cancelled my service even though I had already paid for a whole year of home delivery, seven days a week
On March 6, they cancelled my service even though I had already paid for a whole year of home delivery, seven days a week. I made the payment on March 31, totaling $305.28. However, in January , they billed me $529.84, and in February , they billed me $481.01. I reached out to customer service each time I received a bill, informing them that I had already paid in full until April 1. Unfortunately, the customer service representatives I spoke to in *** were unwilling to transfer me to a supervisor or anyone in the United States. On March 6, I lost access to digital content and home delivery. When I called customer service, they explained that they were adjusting the length of my subscription due to "rate increases." However, I was under the impression that I had already paid in full for a whole year of service, and that my payment covered me until April 1.
My mom moved from *** in February
My mom moved from *** in February. I moved her News paper delivery to her new facility. I am paying monthly for this service. She hasn't received even one newspaper yet. I have contacted News Press on numerous times and they assured me this would be taken care of. They keep charging my credit card every month and the credit card company won't deny the payment because I haven't had any tangible response from the News Press. The only way I can stop this payment is to cancel my credit card. Does this seem fair? The address above is where my mom is (***). The name and e-mail address belong to me. Please advise what I can do. I received another charge this month. The Facility is ***. They're tired of me asking weekly if my mom is receiving her paper. The answer is always NO.
We had an account number *** with The News-Press which we canceled
We had an account number *** with The News-Press which we canceled. We opened a new account NP4708448. Starting in December we were billed twice for both accounts but only got one newspaper for almost four months. When we got two papers in March we got two papers and contacted The News-Press and found out that both accounts were still active even though we were getting one paper every day. We paid the following amounts and didn't notice the double billing because we used two different credit cards. Dec. 7, 2020 - $42.38 to *** Dec. 10, 2020 - $40.10 to *** Jan. 5, 2021 - $34.99 to *** Jan. 11, 2021 - $41.35 to *** Feb. 5, 2021 - $39.22 to *** Feb. 10, 2021 - $41.34 to *** March 5 - $38.99 to *** March 10 - $30.75 to *** Phone calls to Customer Service have been useless. No refund, no talk with a supervisor.
I had a subscripshun with News-Press that was due to run out
I had a subscripshun with News-Press that was due to run out. I did not wanna renew so I called to cancel in June. I think around the 25th or 26th to close my account. I had the woman wipe out my credit card to make sure I wouldn't be charged. It didn't show on my account page except the expiration date which expired in 8/21 anyway. On July 31, 2022 I noticed I had been charged $59 by News-Press for a closed account. I called them on 8/1 and they said I'd get an email and they would refund my money. I went to the bank about why an expired card was used. I didn't get a satisfactory answer to that either. I never received an email. On Tuesday I called News-Press back. A lady confirmed my account was closed in June and e-accounts are never charged more that $39 so the $59 was curious. She said I would get an email within 30 minutes and be refunded immediately. It's now 8/2. No email, no refund. I tried using the chat feature and that was less help. I think there is something fraudulent going on that closed accounts are being accessed and charged even with expired cards that were supposed to be purged from the system. I want my $59 returned to my accountant and I don't want them to have any way of ever charging me again. Thank you
I can't believe it!
I can't believe it! I've been trying for over a year to get The News-Press to stop charging my credit card automatically. But guess what? They still charge me $9.99 every three months. It's so frustrating! So, every three months, I have to call them up and complain. I ask them to reverse the charges and block this company from using my credit card. But it's like they don't even listen!
Today, I had yet another unauthorized charge, and I had enough. I called them up again, hoping to finally resolve this issue. But guess what? The parent company of The News-Press has multiple vendor numbers with my credit card company. And they keep switching these numbers just to avoid getting blocked. Can you believe it? It's like they're playing a game with me!
The only way to stop this madness was to cancel my credit card. Can you imagine the hassle? Now I have to set up auto payments with all the other companies I actually trust. It's such a pain! I should have listened to my friends who warned me about this. But no, I thought my American Express card would protect me. Boy, was I wrong!
This whole situation feels like they're stealing from me. I'm on a fixed retirement income, and every dollar counts. It's just not right! They will do anything to get your money, even if it means going to shocking extremes. It's despicable!
Honestly, I'm not surprised that newspapers like The News-Press are dying. Good riddance, I say!
Two years ago, they had a deal for the e-edition of the Fort Myers News Press for $5.00 for 1 year
Two years ago, they had a deal for the e-edition of the Fort Myers News Press for $5.00 for 1 year. They said I would be charged $9.99 per year after the deal, and I agreed. In January , they charged me $9.99, which was what I expected. However, this year they charged me $29.04 without my permission. The billing department was closed on 1/1/2022 and 1/2/2022, so I called the News Press on 1/3/2022 to dispute the charges. They said the price had changed and $29.04 was the right price. They didn't inform me about the price change. I asked them to cancel my subscription and give me a refund. They sent me an email confirming the cancellation on 1/3/2022. When I called them, they said they would credit my credit card within a week. On 1/12/2022, I still hadn't received the credit on my credit card, so I called them again. This time, they said it takes 7-10 business days to process the refund. Today is the 11th business day, and I still haven't received the credit on my credit card. I called them today, and they said it's still being processed. I trusted them, so I set up auto-renewal with my credit card to avoid forgetting to renew at $9.99 per year. I tried to remove my credit card from my account, but there's no option to do it online, only to change it.
About The News-Press
One of the key strengths of The News-Press is its comprehensive coverage of a wide range of topics. From breaking news and local events to in-depth investigative reporting and feature stories, the publication offers a diverse array of content to cater to the interests and needs of its readers. Whether it's politics, business, sports, entertainment, or community affairs, The News-Press ensures that its readers are well-informed on all fronts.
The News-Press prides itself on its team of experienced and dedicated journalists who are committed to delivering high-quality reporting. These professionals possess a deep understanding of the local community and its issues, allowing them to provide insightful and accurate coverage. Their expertise and commitment to journalistic integrity are evident in the thoroughness and reliability of the news articles published by The News-Press.
In addition to its commitment to delivering news, The News-Press also recognizes the importance of engaging with its readers. The publication actively encourages reader participation through various channels, including comments sections, social media platforms, and interactive features on its website. This fosters a sense of community and allows readers to share their perspectives and contribute to the ongoing dialogue surrounding important issues.
Furthermore, The News-Press understands the evolving nature of news consumption and has adapted accordingly. Its online platform, news-press.com, provides a user-friendly interface that allows readers to easily navigate through articles, access multimedia content, and explore additional resources. This digital presence ensures that readers can access news on their preferred devices and stay informed wherever they are.
Overall, The News-Press is a trusted and reliable news source that has consistently delivered high-quality journalism to its readers. With its comprehensive coverage, experienced journalists, and commitment to reader engagement, The News-Press continues to be a go-to destination for individuals seeking accurate and timely news in the digital age.
Overview of The News-Press complaint handling
-
The News-Press Contacts
-
The News-Press phone numbers+1 (239) 335-0200+1 (239) 335-0200Click up if you have successfully reached The News-Press by calling +1 (239) 335-0200 phone number 0 0 users reported that they have successfully reached The News-Press by calling +1 (239) 335-0200 phone number Click down if you have unsuccessfully reached The News-Press by calling +1 (239) 335-0200 phone number 0 0 users reported that they have UNsuccessfully reached The News-Press by calling +1 (239) 335-0200 phone number+1 (239) 335-0275+1 (239) 335-0275Click up if you have successfully reached The News-Press by calling +1 (239) 335-0275 phone number 0 0 users reported that they have successfully reached The News-Press by calling +1 (239) 335-0275 phone number Click down if you have unsuccessfully reached The News-Press by calling +1 (239) 335-0275 phone number 0 0 users reported that they have UNsuccessfully reached The News-Press by calling +1 (239) 335-0275 phone numberTraffic Engineer+1 (239) 214-0003+1 (239) 214-0003Click up if you have successfully reached The News-Press by calling +1 (239) 214-0003 phone number 0 0 users reported that they have successfully reached The News-Press by calling +1 (239) 214-0003 phone number Click down if you have unsuccessfully reached The News-Press by calling +1 (239) 214-0003 phone number 0 0 users reported that they have UNsuccessfully reached The News-Press by calling +1 (239) 214-0003 phone numberBusiness Reporter+1 (239) 335-0352+1 (239) 335-0352Click up if you have successfully reached The News-Press by calling +1 (239) 335-0352 phone number 0 0 users reported that they have successfully reached The News-Press by calling +1 (239) 335-0352 phone number Click down if you have unsuccessfully reached The News-Press by calling +1 (239) 335-0352 phone number 0 0 users reported that they have UNsuccessfully reached The News-Press by calling +1 (239) 335-0352 phone numberBusiness Editor
-
The News-Press emailsainscore@news-press.com99%Confidence score: 99%sjarvis@news-press.com99%Confidence score: 99%Itcmull@news-press.com99%Confidence score: 99%Educationclogan@news-press.com99%Confidence score: 99%Communicationsmcquilkin@news-press.com99%Confidence score: 99%Salesjzeitlin@news-press.com99%Confidence score: 99%Managementcgillis@news-press.com99%Confidence score: 99%dplazas@news-press.com99%Confidence score: 99%Managementshenson@news-press.com98%Confidence score: 98%Sales
-
The News-Press address2442 Dr Martin Luther King Blvd, Fort Myers, Florida, 33901-3904, United States
-
The News-Press social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!