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Pueblo Bonito
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4.3 2 Reviews 9 Complaints
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Pueblo Bonito Reviews 11

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Pueblo Bonito Embarrassing Experience for PB Members

The user experience is horrible, period. This experience is the exact opposite of the ‘customer-focused’ branding PB advocates, and is in severe need of updates.

Multiple issues encountered when trying to complete pre-check-in, doesn’t allow me to update personal information except my password, and keeps prompting me with a “promo code invalid” when trying to make dining reservations for our upcoming trip. Pages navigation is slow and clunky at best, downright irritating at worst.

I can now see why NO ONE at PB Resorts recommends this app in their reservation details or email communications. Pending how this works out when arriving at the resort, I suspect this will be a quick delete and never look back kind of app. Stay away until someone takes this app more seriously.

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Pueblo Bonito Terrible support

I have been trying for months to add our contract to the app. I clicked the contact button and emailed them a note asking for help. They gave me someone’s email address and it was wrong. I finally got the person that is supposed to be able to help me. She said it was a connection error. But I don’t have any other connection issues and I have tried to do this on 2 different Wi-Fis and just on cellular data several times. This error is in Spanish and all the other pop ups are in English. That would be my clue that there is an issue. After several emails back and forth with screenshots. This is her response “ I’ll send it to IT, however, the message reads for you to check the connection and that is exactly what they will tell me.”
By reading some of the other reviews it is clear that there are issues with the app. I am shocked to receive such a response from a Pueblo Bonito employee. All I want to do is add my contract so I can book a stay. I guess I will have to call them instead. So much for technology….

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Pueblo Bonito Complaints 9

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Pueblo Bonito Airport transportation

Tried to set up airport transportation to Sunset Beach. Not able to transfer info to shopping cart. What am I doing wrong?

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Pueblo Bonito Worst app ever

This app is useless. It does not allow to change passwords, cannot enter new reservations and just does not function properly.

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Pueblo Bonito Poor experience with app

Terrible. Would give 0 stars if possible. Completely nonfunctional and gives a terrible overall impression and experience with the resort.

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Pueblo Bonito Don’t even download. Enjoy vacation instead

The app is completely useless and doesn’t work well at all. Please just enjoy your vacation and pretend it doesn’t exist. Not worth the trouble

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Pueblo Bonito Can’t Register

Not enough space to put in an email address to register. Would like to book amenities for my pending trip via the app, but can’t register to even do that.

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Pueblo Bonito Special promotions not included

All I get are the rack rates. No option to include a promotion code which amounts to a rate that is 50-100% higher. Usually stay at Emerald Bay 1-2 times a year.

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Pueblo Bonito Another 1 Star review

Won’t let me create an account because I am not an owner- makes no sense, many people who stay as resort guests would benefit from using the app to make reservations!

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Pueblo Bonito Owner- account not recognized

The concept of this app is great but it won’t let me register and states that I do not have a contract. I log in successfully to pbmbers.com using the same information.

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Pueblo Bonito Unable to Register/Create Account

I have tried multiple times to register/create an account and keep getting an error message: “unable to locate contract.” There is no “help” or “contact us” option within the app. Would love to book via an app, but it just doesn’t work!

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Overview of Pueblo Bonito complaint handling

Pueblo Bonito reviews first appeared on Complaints Board on May 28, 2023. The latest review Embarrassing Experience for PB Members was posted on May 20, 2023. The latest complaint Airport transportation was resolved on Jun 26, 2023. Pueblo Bonito has an average consumer rating of 5 stars from 11 reviews. Pueblo Bonito has resolved 9 complaints.
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Pueblo Bonito is ranked 58 among 115 companies in the Hotels and Accommodations category

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