CB Airlines and Air Travel Qantas Airways Cancellation, wheelchair "services", food

Qantas Airways review: Cancellation, wheelchair "services", food

Kerry and Esmond Weinholz of New Auckland, AU

Oct 12, 2023 4:23 am EDT

Verified customer

Featured review

On 9 October, 2023:

(1) You cancelled our connecting flight, and then rescheduled us with barely enough time to make it (since the first flight was late!). You didn’t have the courtesy to even email me the new connection despite your cancellation email assuring me that you would. (I found out when I checked in on the first flight.)

Personally, we would never have connected flights with so little leeway. Talk about my stress levels rising! All the ‘face employees’ were pleasant and concerned but your non-face people (administration) need to pull up their socks.

(2) You should know that your wheelchair promises for the elderly was totally unacceptable. Despite the paper and verbal promises, you (or your contractor) failed miserably. My husband ended up having to walk quite a distance struggling with his walking stick – and me with two cabin bags which I had made clear when I booked the flights that I didn’t want to have to do considering my own joint pains. Once again, the face-people did what they could in a very disorganized set-up. You, or your contractors, simply need more wheelchairs or buggies to meet your promises. Once again, the stress was huge as the second (full) plane had to wait for us! This wasn’t fair to the other passengers or to my husband and me.

(3) On another level, the “Fruits Up seasonal dried fruit 25g” served on the Perth-Brisbane flight was a disgrace! It was totally unsuitable for passengers – dried to a disgusting level, looked totally unappetizing, and eating the orange peel was like eating dried out twigs. Whoever bought this for passengers should be sacked on the spot! (By the way, we are lovers of dried fruit, but that serving was fit for the garbage.) However, the yoghurt and banana bread were great and tasty; as were the biscuits provided on the Brisbane to Gladstone flight (which has always had excellent snacks).

Desired outcome: An apology in writing both to ourselves and to Flight Centre at the Kin Kora Mall, Gladstone.

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Nov 12, 2024