Menu
For Business Write a review File a complaint
Qatar Airways

Qatar Airways review: Horrendous customer service

A
Author of the review
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The worst customer service i have ever experienced in my life. I have previosuly travelled with Qatar and was very happy but this experience has made me wish I had never booked again with Qatar. My family purchased five tickets to Europe from Australia, one business class, and my parent-in-law purchased 2 tickets. Over 30k worth of tickets.

#SNG3D7

A mistake was made on one of the ticket names of our booking. We called back 3 hours after the booking was made as soon as we realised the error, and we were told someone would call us back within 24-48 hours. This never happened. We have spent over 35 hours dealing with this and it's still without a resolution. We have endured endless lies from 15-20 different people telling us they would look into the case or check with a supervisor but each time they did not call back so it was obviously just a way to get us off the phone every time, We have had several Qatar agents place us on hold for over 30 minutes at a time only to hang up on us after 2 hours. This is absolutely disgusting behaviour & from what is considered one of the best airlines in the World. How can Qatar possibly have such terrible customer service & an absurd process whereby only one contact number is available and after being given the run around time and time and time and time again, the agents do not honor their "promise" to call back. So, once again we are forced to ring the same generic number & speak to a new person each time, reliving the exact same conversations over again with again more "promises" to help and find a solution and once again "promises" of call backs which never happen.

The worst part of the entire ordeal is that we received one call from Qatar advising that Qatar would on good will for the terrible situation we had faced. This was not honored & we were later told that this was not the correct information, which was once again a lie. This is truly immoral behaviour which we could never imagined, especially from an Internatinoally renowned airline.

Desired outcome: I'm not sure anything offered could make up for the time wasted and immense stress this ordeal has cause my family.

0 comments
Add a comment
  1. Qatar Airways Contacts

  2. Qatar Airways phone numbers
    +974 40 225 336
    +974 40 225 336
    Click up if you have successfully reached Qatar Airways by calling +974 40 225 336 phone number 126 126 users reported that they have successfully reached Qatar Airways by calling +974 40 225 336 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number 81 81 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 40 225 336 phone number
    22%
    Confidence score
    Qatar
    +1 (877) 777-2827
    +1 (877) 777-2827
    Click up if you have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +1 (877) 777-2827 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +1 (877) 777-2827 phone number
    11%
    Confidence score
    United States
    +44 330 024 0125
    +44 330 024 0125
    Click up if you have successfully reached Qatar Airways by calling +44 330 024 0125 phone number 17 17 users reported that they have successfully reached Qatar Airways by calling +44 330 024 0125 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number 14 14 users reported that they have UNsuccessfully reached Qatar Airways by calling +44 330 024 0125 phone number
    10%
    Confidence score
    United Kingdom
    +353 15 266 489
    +353 15 266 489
    Click up if you have successfully reached Qatar Airways by calling +353 15 266 489 phone number 2 2 users reported that they have successfully reached Qatar Airways by calling +353 15 266 489 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number 3 3 users reported that they have UNsuccessfully reached Qatar Airways by calling +353 15 266 489 phone number
    Ireland
    +61 130 034 0600
    +61 130 034 0600
    Click up if you have successfully reached Qatar Airways by calling +61 130 034 0600 phone number 16 16 users reported that they have successfully reached Qatar Airways by calling +61 130 034 0600 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number 5 5 users reported that they have UNsuccessfully reached Qatar Airways by calling +61 130 034 0600 phone number
    52%
    Confidence score
    Australia
    +64 800 174 865
    +64 800 174 865
    Click up if you have successfully reached Qatar Airways by calling +64 800 174 865 phone number 5 5 users reported that they have successfully reached Qatar Airways by calling +64 800 174 865 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +64 800 174 865 phone number
    67%
    Confidence score
    New Zealand
    +43 12 668 800
    +43 12 668 800
    Click up if you have successfully reached Qatar Airways by calling +43 12 668 800 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +43 12 668 800 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +43 12 668 800 phone number
    100%
    Confidence score
    Austria
    +32 22 900 852
    +32 22 900 852
    Click up if you have successfully reached Qatar Airways by calling +32 22 900 852 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +32 22 900 852 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +32 22 900 852 phone number
    Belgium
    +45 38 124 124
    +45 38 124 124
    Click up if you have successfully reached Qatar Airways by calling +45 38 124 124 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +45 38 124 124 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +45 38 124 124 phone number
    100%
    Confidence score
    Denmark
    +33 143 128 440
    +33 143 128 440
    Click up if you have successfully reached Qatar Airways by calling +33 143 128 440 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +33 143 128 440 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +33 143 128 440 phone number
    100%
    Confidence score
    France
    +49 692 6090 4400
    +49 692 6090 4400
    Click up if you have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have successfully reached Qatar Airways by calling +49 692 6090 4400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +49 692 6090 4400 phone number
    Germany
    +39 267 976 000
    +39 267 976 000
    Click up if you have successfully reached Qatar Airways by calling +39 267 976 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +39 267 976 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +39 267 976 000 phone number
    Italy
    +31 207 941 434
    +31 207 941 434
    Click up if you have successfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +31 207 941 434 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +31 207 941 434 phone number
    Netherlands
    +47 85 225 999
    +47 85 225 999
    Click up if you have successfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +47 85 225 999 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +47 85 225 999 phone number
    Norway
    +7 495 642 8807
    +7 495 642 8807
    Click up if you have successfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +7 495 642 8807 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +7 495 642 8807 phone number
    Russia
    +34 914 183 870
    +34 914 183 870
    Click up if you have successfully reached Qatar Airways by calling +34 914 183 870 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +34 914 183 870 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +34 914 183 870 phone number
    Spain
    +46 84 020 080
    +46 84 020 080
    Click up if you have successfully reached Qatar Airways by calling +46 84 020 080 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +46 84 020 080 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number 12 12 users reported that they have UNsuccessfully reached Qatar Airways by calling +46 84 020 080 phone number
    Sweden
    +41 442 043 820
    +41 442 043 820
    Click up if you have successfully reached Qatar Airways by calling +41 442 043 820 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +41 442 043 820 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +41 442 043 820 phone number
    100%
    Confidence score
    Switzerland
    +90 312 398 2210
    +90 312 398 2210
    Click up if you have successfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +90 312 398 2210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +90 312 398 2210 phone number
    Turkey
    +86 236 037 1210
    +86 236 037 1210
    Click up if you have successfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +86 236 037 1210 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +86 236 037 1210 phone number
    China
    +852 800 969 848
    +852 800 969 848
    Click up if you have successfully reached Qatar Airways by calling +852 800 969 848 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +852 800 969 848 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +852 800 969 848 phone number
    100%
    Confidence score
    Hong Kong
    +91 794 021 6698
    +91 794 021 6698
    Click up if you have successfully reached Qatar Airways by calling +91 794 021 6698 phone number 21 21 users reported that they have successfully reached Qatar Airways by calling +91 794 021 6698 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number 25 25 users reported that they have UNsuccessfully reached Qatar Airways by calling +91 794 021 6698 phone number
    India
    +81 355 013 771
    +81 355 013 771
    Click up if you have successfully reached Qatar Airways by calling +81 355 013 771 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +81 355 013 771 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +81 355 013 771 phone number
    Japan
    +60 321 186 100
    +60 321 186 100
    Click up if you have successfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +60 321 186 100 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +60 321 186 100 phone number
    Malaysia
    +63 25 191 888
    +63 25 191 888
    Click up if you have successfully reached Qatar Airways by calling +63 25 191 888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +63 25 191 888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +63 25 191 888 phone number
    Philippines
    +65 800 189 1060
    +65 800 189 1060
    Click up if you have successfully reached Qatar Airways by calling +65 800 189 1060 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +65 800 189 1060 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number 2 2 users reported that they have UNsuccessfully reached Qatar Airways by calling +65 800 189 1060 phone number
    Singapore
    +27 112 677 700
    +27 112 677 700
    Click up if you have successfully reached Qatar Airways by calling +27 112 677 700 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +27 112 677 700 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number 4 4 users reported that they have UNsuccessfully reached Qatar Airways by calling +27 112 677 700 phone number
    South Africa
    +82 516 033 111
    +82 516 033 111
    Click up if you have successfully reached Qatar Airways by calling +82 516 033 111 phone number 1 1 users reported that they have successfully reached Qatar Airways by calling +82 516 033 111 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +82 516 033 111 phone number
    100%
    Confidence score
    South Korea
    +94 115 570 000
    +94 115 570 000
    Click up if you have successfully reached Qatar Airways by calling +94 115 570 000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +94 115 570 000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +94 115 570 000 phone number
    Sri Lanka
    +66 26 180 400
    +66 26 180 400
    Click up if you have successfully reached Qatar Airways by calling +66 26 180 400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +66 26 180 400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number 1 1 users reported that they have UNsuccessfully reached Qatar Airways by calling +66 26 180 400 phone number
    Thailand
    +84 283 827 3888
    +84 283 827 3888
    Click up if you have successfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +84 283 827 3888 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +84 283 827 3888 phone number
    Vietnam
    +54 115 273 1400
    +54 115 273 1400
    Click up if you have successfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +54 115 273 1400 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +54 115 273 1400 phone number
    Argentina
    +55 112 575 3000
    +55 112 575 3000
    Click up if you have successfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +55 112 575 3000 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +55 112 575 3000 phone number
    Brazil
    +974 4022200
    +974 4022200
    Click up if you have successfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have successfully reached Qatar Airways by calling +974 4022200 phone number Click down if you have unsuccessfully reached Qatar Airways by calling +974 4022200 phone number 0 0 users reported that they have UNsuccessfully reached Qatar Airways by calling +974 4022200 phone number
    Corporate Communications Department
    More phone numbers
  3. Qatar Airways emails
  4. Qatar Airways address
    Qatar Airways Tower, P.O. Box 22550, Doha, Qatar
  5. Qatar Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 27, 2024
  7. View all Qatar Airways contacts
Qatar Airways Category
Qatar Airways is ranked 13 among 221 companies in the Airlines and Air Travel category

Most discussed Qatar Airways complaints

Change of schedule
1
(opinions to this review)