QS Supplies
Reviews and Complaints

Ordered a tap from this company but needed it by a specific date as a plumber was coming. Paid them an additional £24.00 to guarantee delivery. Tap wasn't delivered. Called them and explained that the plumber was about to leave and was then told that I had no chance of receiving it in time, but they wouldn't tell me why or when I would receive it. It arrived the following day and the paperwork accompanying it showed that it had not been dispatched until the previous day. After two weeks of chasing this company for a refund I was told that they would send their courier in to collect it and my debit card would be refunded. That was almost 6 weeks ago and I still have not received the promised refund. They are cowboys of the first order and I would strongly recommend that nobody deals with them.

Am professional builder. Initial order, 24th Feb 2010; items stated as in stock; assurance of imminent delivery by end first week march. Early march, upon tearing out clients bathroom, QS change delivery date 28th March. Charged £50 delivery charge to supply only shower base to enable me to tile bathroom; shower base delivered not suitable. Returned to QS. Purchase base from alternative supplier and await quadrant. 28th March; no quadrant, client very stressed. QS offer alternative for about 30% more. 1st April purchase cheaper quadrant from alternative supplier. Request refund from QS. QS hit me with around £200 for delivery charge and restocking. Accept charges, request £400 refund. 17th April have now threatened legal action if no refund within seven days. These people are incompetent, their customer service is atrocious and they are also dishonest. Do not use them.

We ordered items toatallin £1400 and explained we needed them quickly. We were told that we would have them a few days later (on the Monday). Later on that day (of order) they called us to say that the toilet was not available and that we would be refunded the cost. They also said that the shower door we ordered was not available but they had a 'superior' model for the same price. My wife explained that if it was to the exact same specifications (height, colour etc) then that would be acceptable. She was assured that this was the case.
When the delivery finally arrived (in two parts, one on Wednesday and one on Thursday) we discovered that the shower door was of a different specification (50mm shorter and with cheap white plastic handle as opposed to the chrome one we originally ordered). They refused to replace this despite being in breach of the Distance Selling Regulations 2000 (Sec. 7. c) saying that I would have to pay £100 to replace at my own cost.
Many telephone calls and e-mails ensued-each time the staff were unhelpful and rude-only after I threatened legal action did we finally get the refund for the toilet agreed (after 2 weeks) although we have been left with a shower door that we did not want and am still waiting for a faucet to be delivered.
DO NOT USE THIS COMPANY AND PLEASE OTHER FORUMS FOR COMPLAINTS ABOUT THEIR SERVICE (WWW.canyoutrustthem.com for example)

PLEASE DO NOT USE THIS COMPANY!

I ordered some taps and needed to return as they were not compatible with my current sink plumbing. Staff were extremely rude and refused to put me through to a manager. When I explained that I needed to refund item and their website states that you have to call to get a authorisation number this was not given and they advised me I was going to be charged 25% restocking fee. I advised that no where on their website does it state this and they then agreed that ok no they will give a full refund. As they did not give me a reference number I kept calling only to be hung up on and told the returns department was closed! After receiving such bad customer service I have looked up their company on the web and am now aware that if I did return the product I will not be getting a refund anywhere near in the future. I have now emailed Watchdog and hope that others who have received bad service will do the same. Hopefully then this company will be closed down as they should not be allowed to trade.

QS supplied faulty and incomplete bathroom furniture. Item was claimed to be in stock but took six weeks to deliver. Three months later they have still not supplied the missing items and in each telephone conversation they put me off saying that someone is ill, on holiday etc that prevents them fulfilling the order. They claimed to contact me but never did. They are dishonest, hostile and to sum up their customer service is non-existent. As soon as they have the payment for the items they take no interest whatsoever in the customer. I will never ever buy from them again and they are a disgrace to the manufacturers that they supply for. They should be reported to trading standards.

I ordered a bath and it was delivered a week later, I left it in the packaging so that it would not get damaged. On the day the plumber came to fit the bath and the packaging was removed the bath had a crack on the side. I contacted QS supplies they were rude and kept putting me on hold and then cutting me off, they asked me to send pictures of the damage which I did, they told me they could not do anything about the complaint because I had the bath for more than 14 days. I suggested they pay to get it fixed as this would be a lesser cost than a replacement but they were not interested. DON'T GET INVOLVED WITH THIS LOT AS THEY ARE CONMEN I AM SURE MY BATH MUST HAVE BEEN A SECOND AS THE CRACK DID NOT EVEN LOOK NEW.

Purchased low level stone shower tray for use for disabled child. when going to fit tray it was rocking due to being un-level, phoned QSSUPPLIES spoke with Mo who requested pictures, i emailed photos & mo agreed the tray was not level &would speak to manager regards refund. i called back 3times Mo said manager Ian said this could not have happened before leaving warehouse because they would've noticed! i mentioned the packing would prevent this being noticable which mo agreed, he was going to speak to ian & call monday. Monday darren informs me i would not receive a refund because i'd fitted another tray purchased from somewhere else! giving that we needed a shower tray fast & i no longer trusted the supplier & would NEVER use them again i find this appalling a disgrace & shameful behaviour from a business, customer service officers lack the qualities required for the job they are in.

Horrified to read the quotes about QS Supples. Ordered bathroom equipment, of which they said they had 5 in stock. When tried to track order - nothing. Rang the next day. They said we would have to wait 4 - 6 weeks. This was unacceptable as we need the equipment straight away. Cancelled the order, asked for immediate refund. Said they would refund. Ten days later and numerous phone calls - nothing. Spoke to MO who seems to run everything - says he is going to sort it out - ring back - e-mail etc - NOTHING. This kind of company gives internet shopping a very bad name. Don't go near them!