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4.6 9 Complaints
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Quality Furniture N Home Design Complaints 9

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Quality Furniture N Home Design on July 9 I came into Quality Furniture store Visalia, CA and purchased a bed frame and mattress

on July 9 I came into Quality Furniture store Visalia, CA and purchased a bed frame and mattress. Bed frame was delivered with damage to the headboard they continue to tell me it will get resolved but has not been done to this day. Mattress was delivered on July 29 but it was the wrong mattress I spoke them to let know that it was the wrong one and they kept saying it was the right one, then I saw a huge black stain on the corner of the mattress and the delivery guys took it back. I spoke to someone at the *** store and new mattress was ordered, once again a delivery was made on August 23 but it was once again a completely different mattress. I have tried to speak to someone a few times and have left a message but has not returned my call. I have asked to cancel my order but they continue to tell me that their will be a 35% fee for cancelling. in the contract I received when purchase was made it reads that I can cancel and nowhere does It would be charged the fee

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L. Lehner
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In April , I bought a bed room set with a extra chest, I waited for over the 12 weeks for the furniture to come in. In late June I called and was told the furniture was coming from overseas and they had no idea when it would get here, I told them I didn't want to wait anymore, they offer me some furniture that was in stock, ,1,000 dollars more expensive but I took it, when it was delived about a month later ,it was missing the extra chest, and now they said it's coming from over seas again, they told me it was in stock in their Bakersfield ware house. Since then they put me on hold on the phone and never answer , or they say they will call me back , they don't. I told them to come get their furniture and give me a refund, and they said they don't give refunds or take furniture back. I don't know what to do

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Quality Furniture N Home Design 5/8 we purchased a bed & shipping for $1,082.83

5/8 we purchased a bed & shipping for $1,082.83. We received a phone call stating the bed had came in & would be delivered, the day before the delivery we get a voicemail from them stating the headboard had been damaged & they would receive a new one within 1 week & we would get our shipping back which was $99.00 (we still haven't gotten that back). A week passed by & no one called us to reschedule, so we contacted them requesting further info and quality furniture said they had the new headboard & would deliver it on Friday Aug the 13, this is already close to 3 months after we purchased the bed. On August the 13th two men came to deliver the bed and mid way they said they cant finish assembling the bed as it was warped on the footboard and the drawers literally couldn't go in & headboard was also damaged. They left the bed partially in boxes and it is to wobbly, unsafe to place a mattress on it. A service claim was filed on the August 13 & we have yet to receive a replacement.

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A. Christiansen
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Purchase July 15th $6,522.55 Broken furniture never received dinning table I purchased We paid for delivery $200 for you guys to deliver not a 3rd party to deliver On your contract it never said 3rd party delivery Business never tried to resolve problem sales order

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Quality Furniture N Home Design Purchase 4/25,paid $1,896.59,triple bunk beds with 3 pink Malory twin mattress

Purchase 4/25,paid $1,896.59,triple bunk beds with 3 pink Malory twin mattress. On 6/8 when bed where delivered I notice the damaged on the bunk beds and mattress not being right ones. Told delivery person an they said they could not take beds back so do a claim which I did immediately that same day. Talk to *** from claim department send everything she needed to start my claim.*** was suppose to reach out to me within the 3 days which she never did.So 2weeks latter (6/21) I called *** see what my status of my claim was,she said manufacture did not respond! So she called me back on 6/21 let me know that manufacture was going run through supervisor to see what was going to happen. *** said she would get back by end of the day never did.On 6/28 talked to *** manager of claims.Told *** what was going on she said with in a week the max I should have a response of my bed to be repaired an my matters delivered on 7/8.They ran out of mattress an no respond for repair.

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D. Hettinger
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on July 9 I came into Quality Furniture store Visalia, CA and purchased a bed frame and mattress. Bed frame was delivered with damage to the headboard they continue to tell me it will get resolved but has not been done to this day. Mattress was delivered on July 29 but it was the wrong mattress I spoke them to let know that it was the wrong one and they kept saying it was the right one, then I saw a huge black stain on the corner of the mattress and the delivery guys took it back. I spoke to someone at the *** store and new mattress was ordered, once again a delivery was made on August 23 but it was once again a completely different mattress. I have tried to speak to someone a few times and have left a message but has not returned my call. I have asked to cancel my order but they continue to tell me that their will be a 35% fee for cancelling. in the contract I received when purchase was made it reads that I can cancel and nowhere does It would be charged the fee

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R. Terry
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purchased furniture in feb. 2021. august we received heavily scratched dresser. company said they will replace and still have not responded. also ordered a nightstand that still hasn't came in. company refuses to help and says they will call back and never does. they are very kind when they sell but very rude when there is an issue. spoke with *** our salesman. and *** about getting a new dresser that is not scratched. they do not return my calls and I'm very unhappy with their service. I have been making payments with *** and feel very upset that I have to pay for something that is incomplete. I'm asking for ComplaintsBoard.com to help step in and help refund this or help get my order correct.

Is Quality Furniture N Home Design Legit?

Quality Furniture N Home Design earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends Quality Furniture N Home Design for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if Quality Furniture N Home Design seems completely reliable.

We found clear and detailed contact information for Quality Furniture N Home Design. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 88% of 9 negative reviews, Quality Furniture N Home Design is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

The age of Quality Furniture N Home Design's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Qualityfurnituredirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Qualityfurnituredirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for qualityfurnituredirect.com on popular sites. Be cautious and do additional research. Look for information about the Quality Furniture N Home Design and be careful with personal information or transactions.
  • Qualityfurnituredirect.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The qualityfurnituredirect.com may offer a niche product or service that is only of interest to a smaller audience.
  • Quality Furniture N Home Design protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Quality Furniture N Home Design Date of Purchase: 02/03; PO# 11353 Total Sale Amount: $12,071.72 Specific Item: CZ-7015 Series

Date of Purchase: 02/03; PO# 11353 Total Sale Amount: $12,071.72 Specific Item: CZ-7015 Series - Cozzia Massage Chair $6,999 plus tax. The chair was bought on 2/3, expected to arrive with the next truck on Monday, as informed by a manager. After delivery issues and damaged items, I contacted the manager, who responded with indifference. Months passed, and despite weekly calls to the store, communication was scarce and unhelpful, with no resolution or refund for the undelivered chair.

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G. Spinka
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so when I went into the store i purchased a bed, mattress and bed frame, along with the dresser, also a sectional couch, tv stand and dinning table. I received the mattress only and late, I received a dinning table but not the one I ordered. when I called to tell them the problem the manager along with Nelson the person who took my order laughed at me and said that is what I ordered but I have pictures of what I ordered. every time I call they laugh and tell me ill get my things soon. I was told when I bought everything that I will get it in 2-6 its been 4 almost 5. so far I received the wrong dinning table and my mattress. still missing everything else. if I get my money back I only get 30% of what I paid.

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Quality Furniture N Home Design I ordered furniture from Quality Furniture in Fresno on 12/18

I ordered furniture from Quality Furniture in Fresno on 12/18. On the day that I went in to make the purchase.The sales lady waited till after the sale order had been signed to inform me that it would take 8 to 10 weeks for me to receive my ordered items. I went in to the store after the 10 weeks had gone by and with the same sales lady A and she stated I would receive my order by April 15. I have also spoken with the manager by the name of L and she only told me to talk to the sales lady A. But every time i call trying to speak to her other young ladies answer and give me excuses of why she can't come to the phone. I have tried to cancel this order with the manager to cancel this order but she only told me to stop because the order was close to arriving. Today I called once again to try to cancel this order. The office L called me back and treated me stating she would call the police if I show up at the store. All I want is my money back and I do not wish to do any business with them at all.

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Quality Furniture N Home Design First, the complaint is filed against the Quality Furniture in Visalia, which is owned by the same company

First, the complaint is filed against the Quality Furniture in Visalia, which is owned by the same company. I purchased a dresser chest for my son on May 23. I was told it would arrive 2-3 weeks. We are now ending week eight and I have yet to receive anything. I have called multiple times to find out what was happening. The first time, the salesperson said he'd get call me back-nothing. The second time one of the sales girls stated I could go in and choose something else they might get faster. I asked her to just cancel my order since I did not have time to go shopping at that moment. She stated her manager would call me back-nothing. Two weeks ago, I spoke to someone who had me call their distribution center where I was notified the dresser would arrive in a month. The person prompted I call the store back and ask them to cancel the order. Called the store and the man who answered took my information down and would have his manager/owner call me back-nothing. I called a few days later and left a voice message on a machine/voicemail-nothing. My son has moved out and I have furnished his room (3 weeks ago). I have no need for a dresser that NEVER ARRIVED. I am more annoyed by the LACK of customer service and responsibility in part of the manager/owner.

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Quality Furniture N Home Design To my fellow dissatisfied peers, I believe these are the steps we need to take to hold Quality Furniture accountable

To my fellow dissatisfied peers, I believe these are the steps we need to take to hold Quality Furniture accountable. 1. File a formal complaint to the *** ( *** ) (*** ) 2. File a formal complaint to the D *** ---> *** ( ***) ( State ***). Their license number is ***. These two agencies mission is to protect consumers. Once a formal complaint is filed, they are obligated to investigate into the matter. 3. Based on the CA Secretary of State, they corporation number is ***. From there, you can see who is the CEO, CFO, etc. All of this is consider public information made for consumers. On June 14 of 2021, I believe Quality furniture has conducted bad business practices. We made a deposit of $4,000 and was given a delivery estimate of 4 to 8 weeks per the receipt. However, nothing was deliver. From June 14th until November 3rd, we showed up to the the store at least 4 times and spoke to them on the phone at least 6 times. The kept on lying and delaying the shipment. Moreover, I spoke to *** around October 19th and she said she will call me to set up the partial delivery date and time. I waited and no one ever called... I reached out to them again and this time, one of the staff said they can't do partial delivery.. They asked me to make the full payment before they can set up a delivery date and time. How can I entrust them and make full payment when they 1. Don't have the complete furnitures? 2. They kept lying and delaying my shipment They kept going back and forth and this has dragged on over 5 months now. If they don't have the furniture then they should just be truthful and give me my refund. I recently reached out to them again in November and now they said shipment will be in December. I am sick them lying. They have bad business practices and I will be sure to inform the agencies of this.

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Quality Furniture N Home Design i purchased my order on Aug 23rd 2020 they had told me it will take 4-7 weeks to receive my order

i purchased my order on Aug 23rd 2020 they had told me it will take 4-7 weeks to receive my order. it has passed 7 weeks already so i went into the store on october the 9th 2020 because every time i will call they will give me different answers about my order, so when i went to the store on october 9th i spoke with my saler name *** and she had mentioned that the dresser i order was on back order until the end of november i responded to her well why wasn't i notified, and then i asked her about my bed and she mentioned my bed will be at the store at any day of the day i went into the store on oct 9th 2020. so then i went on to tell her well can i cancel the order or just get a whole new bed set because i did not want to wait that long and you guys did not aware me that my order, has been placed on back order. so then she said that she can call the ware house to see if they had my bed in stock there and she mentioned that if i wanted to pick out a new dresser since that one was placed on back order i told her yes i will pick out a different dresser so i did. so she said that she could have everything delivered to me by that following tuesday which was october 13. when they delivered my bed and dresser. my bed wasn't the right order it was a cal king and i had ordered a eastern king. and one of my dresser jurs was broken. the delivery drivers had left so fast before telling them what was wrong with the items. so i contact the store as soon as possible and i had mentioned to them what was the problems they stated that my order sheet said california king size and i had told them well that was incorrect that i had ordered a eastern king. and they stated that there wasn't anything that they could do so i went inside the store and spoke to the store manager named naveen and she mentioned that she will give me a call the next day which would have been on october the 14 2020 and let me know the resolution well she never reached back out to me i even went back to the store on october 14 and she wasn't in. and i mentioned to one of the sales man name Ali that my dresser jur was broken and that i needed that tooken care of he said that he will let them know and contact me back but i still havent heard from him,,. please help me resolve this matter. thank you

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Quality Furniture N Home Design This is a follow-up on Complaint ID since the initial complaint, I've allowed QHF to replace the entertainment center and TV console

This is a follow-up on Complaint ID since the initial complaint, I've allowed QHF to replace the entertainment center and TV console only to receive a set of defective and damaged furniture that is worse than the original. I am still waiting on the replacement of the end table set that matches the entertainment set. QHF cannot provide me a date at this time. This is ridiculous and there is an obvious quality issue with this foreign-manufactured furniture that was claimed to be domestic by the initial salesman. QHF has failed to meet their end of the sales transaction with an up to par piece of furniture. I have given them enough time to make it right and I purchased the furniture on [protected] and still haven't received an acceptable piece. This is a breach of contract on their part and needs to refund my money for the 2 sets. All sales are final doesn't mean they can continually stick me when unacceptable product again and again. They now want to send a mfg tech during covid to my home to see if they can repair and touch up the piece. The defects and damage are beyond a touch-up pin or other methods. There are cracks, gouges dents, grit, in the finish. There is a severe uneven texture of the base wood in the mouldings. The handles are different from ETC than the TV console. The handles on the tv console are all different tones of the metal finish. Then what are they going to exchange the ETC for the third time!? The bedroom I purchased was not of the quality as promised and had issues too but because I didn't pay close enough attention to the claim policy and signed for the set when delivered I can not make a claim. Please see the initial complaint below for clarity. " I ordered an entertainment center from Quality Furniture and Home Design with a large tv console, an end table coffee table set, and a bedroom set. The order was made on [protected] and worth approx $9000.00 in total. I was misled by the sales associate who made false claims and promises. The sales associate when asked if the furniture was manufactured in the USA he stated yes of course only the best. He also showed us a computer screen that showed items in stock and claimed availability. We were told the items that were not in stock would be 6-8 weeks upon order. We thought that there may be an extra couple of weeks delay due to COVID and we were okay with that. About 7 weeks go by and around the expected time I start calling to check on the order. Everyone that I talked to could not give me any dates and said none of the items were available. I had called approximately 5 or 6 times asked for callbacks and the calls were not returned. I started calling and asking for a manager and he was never available. I asked several times to have the manager please call me back. Still, calls were not returned. Finally one day he is out he be back soon, he just left again he will be back in an hour, he is with a customer, I called and called and called and he was finally available. I told him my concerns and he said there was nothing he could do, they had problems with the sales associate and he is no longer working there. He put me in contact with a lady who was in charge of resolving the orders. She informs me that there is not one single piece available and never was and had to call back to the manufacture in another state and time zone. this goes on for several weeks and no answers! Finally, I get a call and the bedroom set is ready and they deliver it on [protected]. There were a couple of small nicks but nothing majorly wrong with it at the time. We start to notice weird things like the drawer linings were inconsistent. One drawer on the chest had some type of soft material laminated to it, the other was just stained a dark color, and then one was bare wood color with no finish. We found the same thing on the other pieces that the drawers were inconsistent. Handles were already falling off, door guides coming apart things becoming very loose. I contacted the store and they said that that how that company makes their drawers and since I didn't report within 2 weeks there was nothing they could do. Mad at my self I let that issue sit. Late October a few days before the bedroom set was going to be delivered got a call the entertainment center was in but not the tv console. It was useless to bring over the E.C. without the tv console so I said to wait for the console with more excuses and blame on Covid. About 11/12 got the call that the tv console is in and they can deliver that Monday 11/16. I was at work and got a call from my wife that the unit is in horrible condition. When I got home I made a report and sent the claims department the pictures of cracks, splits, gouges missing varnish runs lifts in laminate warped wood scratched glass, and cheap fasteners. Upset we asked to talk to the owner we asked for a refund after they told us no. Again playing the waiting game and calling back and forth I got told it would be probably mid-January or early February before replacements were available. Upset again we asked to talk to the owner we asked them to pick up the furniture for a refund after they told us no. Once again now it is got a call that the tables were available. The set was delivered on 01/09 and every piece is damaged by obvious defects like indentations, scratches, gouges, knicks, lifts, rough areas, runs in varnish, and missing varnish. Filed a claim and said again I do not want this damaged junk! It is not what was shown and or described in size and height from the in-store sample. Refund denied and still would not let me talk or be put in contact with the owners of the store. Now there is no telling when the replacements are going to be available as of 01/12. I spent $9,000.00 dollars at this store paid in full at the time of order with credit cards and paid it off within a few weeks. There is no way this is American quality furniture is has a huge label on the back stating it was manufactured in South Korea. of course, it will take weeks in weeks if it has to come over on an ocean liner from overseas. P.S. I didn't forget to mention that after making the claim on the E.C. The manager after getting severe chewing offered a 200 dollar credit. I have yet to pick it up because I want a refund and to take the foreign cheap crap away.

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About Quality Furniture N Home Design

Screenshot Quality Furniture N Home Design
Quality Furniture N Home Design is a trusted online retailer that offers a wide selection of high-quality furniture and decor solutions for any home or living space. This website provides customers with a convenient and reliable way to find the perfect furniture pieces that match their unique style and specifications.

One of the things that sets Quality Furniture N Home Design apart from other online furniture retailers is their dedication to quality. All of their products are carefully chosen for their durability, functionality, and aesthetic appeal, ensuring that customers receive furniture pieces that are both stylish and built to last.

Whether you're looking for a new sofa or sectional, a stylish dining room set, or a comfortable new bed, Quality Furniture N Home Design has something for everyone. They offer a wide range of furniture options in different styles, colors, and materials to suit any taste, budget, or preference.

At Quality Furniture N Home Design, you can also find a great selection of home decor items that will help you create a personalized, cohesive look for your living spaces. From throw pillows and rugs to wall art and lighting, they have all the accessories you need to complete the look and feel of your home.

Overall, if you're looking for a reliable and reputable online furniture retailer that offers high-quality products, fast shipping, and exceptional customer service, then Quality Furniture N Home Design is the perfect choice for you. With their vast selection of products and commitment to quality, you can trust that you'll find the perfect furniture and decor solutions that will transform your home into a beautiful and functional living space.

Overview of Quality Furniture N Home Design complaint handling

Quality Furniture N Home Design reviews first appeared on Complaints Board on Mar 27, 2023. The latest review on July 9, 2021 I came into Quality Furniture store Visalia, CA and purchased a bed frame and mattress was posted on Apr 23, 2023. The latest complaint 5/8/2021 we purchased a bed & shipping for $1,082.83 was resolved on Apr 21, 2023. Quality Furniture N Home Design has an average consumer rating of 5 stars from 9 reviews. Quality Furniture N Home Design has resolved 8 complaints.
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  1. Quality Furniture N Home Design Contacts

  2. Quality Furniture N Home Design phone numbers
    +1 (559) 222-0807
    +1 (559) 222-0807
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  3. Quality Furniture N Home Design emails
  4. Quality Furniture N Home Design address
    4535 N Blackstone Ave, Fresno, California, 93726-1906, United States
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    Nov 11, 2024
Quality Furniture N Home Design Category
Quality Furniture N Home Design is ranked 43 among 74 companies in the Home Furnishings category

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