Qualtry
Reviews and Complaints

I ordered this item in November and have been trying to redeem it since then and get it personalized and it is not working. I have tried several times. I would greatly appreciate a response in order for me to redeem this gift. I wanted to give as a birthday gift, but the redemption code is not going through. I have tried several times. I am running out of time to redeem this gift with it being personalized. I have tried to do this on several occasions, but to no avail. Additionally, I have tried to reach out to Qualtry and your website does not help as it reads "customer service." Please help in taking care of this issue in a timely fashion. Thank you

I placed an order on January 7, 2019. The website shows the order as received but not shipped. I have reached out to the customer service email 3 times with no response. This was a Groupon, I will be reaching out to Groupon as well. The customer service phone number I found online directs me to the email address again which I've already tried 3 times.

I have been charged like three times, I have not received any thing. This is a gift, and a little to late, for the arrival of a six week old baby boxer.I am so very disappointed, with the whole deceiving ads and your promo codes! I'm done! Sincerely Kathi Reich! So on this note. When and if this order does arrive! I will refuse and return the product. For I have already purchased one just like the one I orderd from your company. and have already received it. without all the drama. Once again Sincerely Kathi Reich.

I have been trying to contact Qualtry since December 20th in regards to my 2 orders that were placed earlier in December 2018 and were told they would be delivered before Christmas and have not spoken with anyone, is there a problem with the answering machine or email server or do they just like receiving money from customers and not giving them the product that they purchase?

On 11/25/18 I ordered three personalized cutting boards from Qualtry through the Groupon website. At the same time I ordered three display easels as well from Qualtry, as I planned to give all three cutting boards and easels as gifts. I received the cutting boards in late December, and was satisfied, but the easels for which I paid $5.99 each plus shipping and handling were never shipped. I have since sent a minimum of six emails and called at least that many times and never received a response, other than Qualtry's automated email message that my email was received. I also filed a complaint with Groupon about Qualtry's non-existent customer service. I do not recommend doing business with this company, either directly or through Groupon.

Ordered product through groupon in november 2018. It is now january 2019 and these scam artists still have not sent my my product nor will they answer emails. The zombies at groupon keep giving me the run around, and will neither refund my money nor provide a new code for a new board. The fools at qualtry I didn't know about, but I expected better from groupon as i've been using them for years. Guess that's two companies I can't trust now.

I ordered two pillow cases that were personalized and two pillows for the cases. I received the cases but not the pillows. I have submitted three request for customer service to contact me regarding the missing items and have not gotten one response. I would like my money back if they are not going to send me the pillows. It has taken quite a long time just to get the order and then for it to not be the whole order was very disappointing. I will not use this company again the customer service is poor and there wait times to get items are extremely long.

I placed 4 separate orders with this company on November 17th. According to their website, they priduce the items within 7-10 business days from the order date and then there's an additional 3 days to ship. All of the items I ordered were Christmas gifts. I only recieved 2 of the 4 orders before Christmas (well over a month later) and one of the orders (monogrammed wooden spoon & fork) was chipped. I just received my 3rd order on January 5th and still have not received the 4th order (and today is January 12th). In addition, I made numerous attempts to contact customer support (which can only be accessed through email) and received no help & have not been given any type of compensation. According to their website, you can have a "live chat" through Facebook messenger, which is a lie. I attempted to "chat" with them on 4 different occasions and no one responded. This company is incompetent and something needs to be done so they don't continue to scam other customers. I had to purchase other gifts to replace the ones Qualtry didn't send me in time for Christmas, which was extra money out of my pocket. I'm disgusted and will tell everyone I know about my experience see...i they don't make the mistake of ordering from them.

I placed an order (1313332)on 15 Dec 2018 and yet not recd. the items . I have sent several emails regarding the same and yet not received a single reply from customer care. So, u may go ahead and cancel my order and deposit the amount back for the item purchased. I have to say it's a very poor service from your end and clearly shows how you are not able to communicate with your customers even after repeated emails sent. Unfortunately, this will b the first and last . I strongly suggest the other customers b aware

I have sent you 6 emails (12/10/18, 12/11/18, 12/12/18, 12/13/18, 12/17/18 & 1/3/19) concerning my order #1198082 that was not filled as ordered. I only received 2 ea. s/b 4 ea.

2 ea. Nelms & 2 ea. Russo.

(2 sets of Personalized Thick Cork Coasters - should have been 4 ea. Nelms & 4 ea. Russo).

Still waiting for a reply from you and still waiting for my order to be filled completely.

I contacted Groupon on 1/3/19 & 1/4/19 - they informed me that I need to contact you again and if I don't hear from you in 3 business days to contact them again.

I'm very flustered - I just want what I paid for. They were Christmas gifts and thankx to you they were only given 1/2 of what I wanted to give them for Christmas (they are my bosses - this doesn't look good for me).

Probably won't use Qualtry or Groupon again...Bad taste in my mouth...Thankx for nothing

Pam

Placed 4 separate orders on 11/19/18 using 4 groupon codes. One of the groupons did not process and did receive a replacement code from customer service. Three of the orders were received but the 4th one order 1210650 never arrived and they were Christmas gifts. I have sent multiple emails and no response and they do not have a customer service phone number. Even if I am refunded my shipping amount, I'm still out because the groupon is non refundable. I will NEVER order from them again. My paypal account has been charged and the order shows as processed.

I placed an order on November 24, 2018.
I received an email December 10, 2018 saying:

"Dear Olivia Strickland,

Your order #1227659 has just completed the product personalization phase. Your order will now be hand checked and then shipped out to you as fast as possible."

I have never received this order and these were Christmas gifts. I sent an email to Customer Service on December 20, 2018 and have not received a response from that either. I just need someone to let me know where this order is at.

-Olivia Strickland

I placed my order on 11/20, (yes 11/20) for 6 pairs of personalized gloves for my unit that I supervise at work. The order still shows as being processed. I have sent 6 emails, left a voicemail and tried to get a response through Qualtry's Facebook messenger. I have received zero response. It is completely unprofessional to not even receive a response or follow up email with any type of an update. At this point I don't even care about receiving my order I would like a refund. I have never dealt with a company like this before. I highly recommend that no one purchases anything from them.

Purchased 6 items for Christmas gifts for child's teachers. First, the items arrived much later than they promised, and one of the items was missing. Because it was so close to the day i needed them I was forced to drive around the city looking for a comparible item and I had to personalize it myself. It cost me more money, a lot time and unnecessary frustration! I have emailed the company several times with no response. Conveniently there is n phone number for customer support.

Customer service is terrible. I placed an order on November 23rd and was to ship within 7 to 10 business days, but never shipped. I emailed customer service several times with NO response. My order was for 4 of my family members for Christmas and now Christmas has come and gone with still no package or response from Qualtry Customer Service. I will never order from here again and will advise anyone that asks me, not to order either. This is just awful business practice and I am seriously disappointed. When and if I ever get my order, I will have to mail these for gifts as I was unable to give them to my family on Christmas morning and they all live out of town. Truly disappointed. I would like to hear from this company about my order as soon as possible or I will demand a refund.

I placed my order on 12/10/2018. I was told it would take 7-10 business days to process AND ship. It is not 12/22/2018. My order is still in the "processing" phase. I have sent several emails with no response back. A friend of mine placed an order 3 days after I did and she RECEIVED THE ORDER. This makes no sense and is not right. I WILL NEVER ORDER THROUGH QUALTRY AGAIN AFTER THIS POOR SERVICE AND LACK OF COMMUNICATION.

I have been waiting for over two (closer to three) months for Qualtry to deliver two personalized items that were supposed to be for my sisters for Christmas. They were overpriced to begin with, but I figured at least I'd have something nice for my sisters in plenty of time for the holidays. I have sent multiple emails and made multiple calls with no answer and no response. Now that it's December 21st, I can't see my gifts arriving before Christmas. I'm absolutely disgusted by the lack of customer support. Their website says they'll try to email back within 24 hours, but give them up to 3-5 days. We're 2 months outside that window! DO NOT BUY FROM QUALTRY!

I purchased a Groupon and placed an order on November 21st 2018. I received an update that it was completed on December 6th 2018. I have not received the order, nor any shipping info AND IT IS NOW December 20th 2018. Sent emails with no response. Left messages with no calls back. I am stopping payment with my credit card company immediately. ***DO NOT USE THIS COMPANY***

Placed these orders on Dec . 1, 2018. I have not received these orders for Christmas.

I was assured that they would be delivered by Christmas.

There is no way to contact anyone at Qualtry for an update. I have tried to call their Customer Support Depart, but they do not accept calls. Customers are asked to send an email regarding orders. Emails have not been answered.