Quotient Technology
Reviews and Complaints

I did not receive any emails regarding the shut down of *** I would like my balance cashed out to me. I thought something was wrong with my *** app so I deleted it and tried to re-install it. That's when I was notified that the *** app was shut down. I checked my email and there were none regarding the shutdown. All of them were in SPAM. This is strange because none of my other savingstar emails were in SPAM. I would like my balance from saving star sent to me. My username was *** This could have been avoided if texts were also sent.

Coupons.com will not pay me the rebate for the money I am due by using the Coupons.com app (I believe it is approximately $5.00 or $6.00). I used the Coupons.com app for several offers, purchase date 11/5. They say the money will show up in the app the next day, but that still hasn't happened. They say they'll pay to your PayPal but that hasn't happened. They keep giving the runaround, refuse to provide a phone number to speak to someone, and have been extremely unhelpful. Their phone number goes straight to voicemail. A very dishonest company. Please help me get the $5.00 or $6.00 credited to my PayPal account. I'd also like an apology and a phone number to contact in case there are any other issues.

I downloaded their app., (***) for cashback. It automatically sends your cashback directly into your bank account or Paypal. After I downloaded their app., you get to select the items that you are going to buy. You submit a receipt and it gets reviewed. I submitted my receipt and I received an email conformation saying it was received successfully. Shortly thereafter, I received an email saying that there was an error and that I needed to resubmit it. When I resubmitted, the items I purchased were removed from my list so I couldn't resubmit. You can't resubmit if your items are no longer on the list. I've send several emails regarding this matter, the last one 12/29. If there was an issue with my receipt how come they knew what I purchased and removed them? The items were removed so they wouldn't give me credit.

Did not receive my refund balance owing. I was notified that the saving star was closing and that coupons.com would take over. I took all the necessary steps to make sure I would get my $8.00 refund balance owing to me. I contacted the company several times to make sure I had done everything. They assured me that yes all steps were done and I would receive my 8.00 in paypal by 12/31. At the beginning of 2021 I contacted coupons.com and asked why I had not received my money. They said because I didn't clip coupons. I was never told this but I always clip coupons on their site. I have reached out several more times trying to get a manager or contact # to talk to someone about this and no response. This company is terrible to work with and I think it is unfair that they do not refund my 8.00 since I did everything they told me to.

I have written this company at least 4 times with no response from them about getting paid. Ii have been using this app now for a little bit and absolutely love it. But recently I have been having issues with getting paid for credits I have received. I havnt been paid out since mid November. I have written this company numerous times through their site under help file a claim with no response back. I keep submitting receipts for offers which keep getting approved but then nothing on the payout. Like I stated I love using their app as it helps my family save and it's good for the environment since there is no physical coupons being used so no waiste is produced. But this issue does need to be addressed or I'm going to have to go back to clipping again. The pictures are of last time I was paid and other one is offers still waiting to be paid for. Thanks in advance

Attempt to have amount due from *** in the amount of $16.73, in connection with their absorption of *** accounts In early Nov. 2020 the *** rebate website advised members that they were being absorbed by *** eff. Jan.2021. *** members who had balances due were advised to sign up/link with *** using their cell phone and activate at least one *** offer. After doing this, members were advised their *** balance would be credited to their*** acct. by 12/31. I did all of the above but never recd. my $16.73 balance due in my*** acct. Since Dec. 2020 through Jan. 25, 2021, I've been exchanging emails with *** but have not recd. my money. On 2 of their emails they acknowledge receipt of my properly completed submission of my information, however, they refuse to credit my*** account with this amount. Their *** page is filled with similar complaints of people not receiving their balances and people complaining of a giant scam. I am not alone so I know this issue is widespread and reflects poor customer service bordering on fraud.

Have not received PayPal payments I was told I would receive a week ago. No response from the company after they sent original email. I submitted Oral-B and Crest offers to my coupons.com app 11/08. The app clearly states "After you submit a receipt it should appear here in 15 minutes". When the redemtion did not appear after 24 hours, I contacted coupins.com through the app. On 11/10 I received the following response from the company: "We checked our records and see that we have successfully received your submission made on 11/08 for Oral-B and Crest offers and were approved on 11/09. You will receive your approved cash back within one week to your linked PayPal account. In order to receive your approved cash back credited successfully to your PayPal account, please ensure your mobile phone number is verified on Coupons.com app and your PayPal account is linked and able to receive payments." To date, I have not received any PayPal payments from *** I have emailed them twice on 11/15 and 11/20 and received no response. According to the *** app, my PayPal account is lined to my account.

Coupons.com (via Safeway) falsely accusing me of adding a rebate after purchase and refusing to pay the rebate. Here are details about the situation: - I was offered a Safeway Just4U rebate offer for $11 back on a 24pk of Elysian beer. These rebates are backed by Coupons.com. - I added the offer in the app while I was in the store, right as I was putting the item in my cart - The item was a 24pk of Elysian beer bottles - After completing the rest of my shopping, I checked out, used my club card number, and then went home - Days went by but I didn't get the rebate PayPal email - I've used one of these rebates before, so I know it works - I emailed customer service and explained the situation - Over several emails they accused me of adding the offer after purchase and refused to honor the rebate I am positive that I added the offer before checking out at least 20 minutes earlier. The customer service folks say that the transaction was at 9:29am and that the offer was added in the app at 10:02am. But this is not accurate. I suspect there could be a timezone issue or DST issue and that the offer was actually added at 9:02am. The club card phone number is XXX-XXX-XXXX and the associated email address is ***. The rebate offer screenshot from the app is attached.

run by coupons.com, now called Quotient shut down *** My money has not been transferred to my account *** was a cashback shopping site. It was shutdown *** I had *** saved up. cashout is *** Was told when I logged on *** I could shift the money to coupons.com to put into Paypal. Tried for over a week to try to do it, but the site was blank. Was told nothing wrong with it. Cleared caches and cookies, tried different browsers and devices. nothing. Constantly emailed my issues. Even attached a screen shot showing the site address I was given didn't exist. This site was supposed to have a form so I can transfer the money but it was not there. Site only worked the day of the shut down and it STILL didn't have the form. I clicked every link. I emailed them again *** that I still am not seeing the form. didn't get a response until after midnight on the *** of *** Told since I didn't get it done on time, They can't give me the money. I feel cheated. The site wouldn't try to work until day of closure and the site didn't supply the form needed to get the money. Every link I clicked came straight back to that page. I have every email still saved. I worry others have had the same issues and wrote it off. if so then they may have not given hundreds of dollars out because people could not get on.

This company has owed me *** for months. I did correctly, screenshots, submitted multiple emails for help. They have not resolved the issue. I have customer support submissions that are *** emails long. One since Dec, one since *** I sent every screenshot I had, I did everything correctly for payouts and receipts, everything. They emailed back and forth so long offers expire and then they ask for more screenshots of the offers. I submitted everything they asked. What else am I supposed to send? Every 5 or so messages, I get the first generic response again - they are not even reading what I have submitted. They don't even take the time, they just send the same original response. How else am I supposed to prove that I did everything correctly? I send everything and they just ignore it. They did not plan for the SavingStar transition, and burned so many (previously) loyal customers. Everything since the transition has been a mess. While I want the money that is owed to me, moreso I want this company to make good on its promise to all the customers involved. There should have been a contingency plan for this transition and instead they stole money from their users and continue to ignore them. It's awful. They did this during a pandemic where every penny counts. Zero corporate social responsibility. And during all of this, they continue to market themselves and try to attract new users.

they are saying that I did not make a transaction before the end of Nov 2020 ..that was a requirement to get the balance from savings star they are saying that I did not make a transaction before the end of Nov 2020 ..that was a requirement to get the balance from savings star ...I have submitted the proof many times ...here is my last two messages to them *** Ok...just checked my records...from a shopping trip to Food Lion ..and the MVP card ...transaction was noted at Food Lion ..and Pay *** I was in contact with you people at the time ...because it took forever to set up the account ...but here is one verified transaction ...also Food Lion keeps records in "my wallet" and I may even have that receipt ...as sadly I figured you might try to find a way to wiggle out of savings stars responsibilities ...thanks this should clear up things real easy ! if not I can provide and records you need thanks jss ... Coupons.com+ *** received - Paid by - Coupons.com - Our Story Quotientand this just Today...not contacting the AG yet..see what you can do for me first buzzy

Quotient owns *** which they recently closed. I was not notified of the closure and was not able to cash out my account of more than *** I have been a multi-year user of *** owned by *** and have over *** in my account. I tried to check my account on December 1, after my grocery shopping, and instead, was shown a note that *** had shut down 1 day prior, November 30th. I reached out via email to see how I could cash out my account, and was emailed that I could not, as they had already shut down and that users would have been emailed about this. However, I did not received a single email about *** closing. I checked every folder- my inbox, trash, spam and junk folders for any email concerning my account, including specifically from *** which is who the customer service rep said the email would have come from. The last email that was sent to me from SavingStar was on October 25th letting me know savings were added to my account. This was just a week before they announced their closer. It also does not seem like good business practice to give customers only a month or less to request a payout of the money they have earned, even those who may have been notified via email. I would not have ignored or put off any messages about *** closing, as I had more than *** in that account. I have tried to handle this directly with Customer Service, but only receive an automated response that they have sent emails "between Oct 30th and Nov 30th" but are unable to provide me with a date(s) that I was sent one, or proof that I was notified. I have also called Customer Service and left a message which to date, has not been returned. Due to the fact that I was *notnotified about the closing, and I reached out to CS less than 24 hours after the closing, it is only fair they let me know what I need to do to recover my funds I had earned in SavingStar.

Refused to return my money to me Quotient Technology Inc. otherwise known as coupons.com bought out a company called ***. *** is a rebate company. When *** bought out savingstar everyone with money in their account was supposed to be able to fill out a form and *** would pay out their balance. I have had an account with coupons.com for a long time even before the buy out. I filled out their form but was never paid my money. I contacted them about my pay out on *** On *** I received this in reply to my query- *** Hello Customer, We see that you have successfully filled the form to cash out your balance. You'll get a credit from *** in the amount of your final balance to your supplied PayPal account by *** We hope this helped with resolving your issue. We will be happy to help if you require further assistance. Thank You, Consumer Happiness Team *** I never received the my payout and on January 2nd I contacted them again. This is the response I got- Hello Customer, Thank you for contacting us. You inquired us regarding savingstar payout. We are here to help you. We are sorry to hear that you haven't received your savingstar below *** balance even after following the form submission instructions. We checked the form submission on your *** account *** and see that you had submitted Coupons.com account as ***. Please help us confirm if you had logged into same coupons.com email address and clipped at least one coupon offer for the cash out to process as it was one of the mandatory requirement for below *** payout. Your PayPal account was seen submitted as ***, please ensure it's in active status to receive credits. We are looking forward to hear from you. Thank you, Consumer Happiness Team, *** I replied to let them know I have activated and redeemed several offers, only to be told on January 11th that I will not receive my money

I did not receive the refund from 3 different *** programs through*** Store. I became aware of the availability of the online*** rebate through my online*** account and clicked on the various necessary buttons to add the rebate offers to my account, and took note of the expiration date. My *** account is attached to my email address and has been for over ten years. At one point I had a different email address attached to my *** account, but I had called the store to ensure that my email address was correct prior to making the *** purchase. I also still have access to both email accounts, and never received an email from***, Coupons.com or*** about these rebates at any time. I made the purchase of the *** at the*** grocery store *** 10/16 (2 rebates) and 10/23 (1) (Please see attached receipts). I purchased the requisite bottles of *** to get back $36 on the purchase of twelve (Multibrand-see attachment with screenshot for the same rebate which is available now-not expired), $18 for 3 bottles of *** and I think $12 or $6 back for purchasing 3 bottles of the ***. I have a message on both receipts that says: Your digital rebate is Under Review. If the transaction qualifies, you will receive an email for additional information. I never received an email one way or another, called the store's customer service line to inquire about the email in November, at which point they told me to keep waiting. I called again last week (January, and spoke to***, and after emailing her the receipts and explaining the situation-she could see that I had in fact purchased the *** that I sent the receipts for, as it was verified by my online account).***, the representative at the*** store told me that the offer was administered through***, and they were refusing to honor the rebates (even though there was no communication to me that the rebates offers were rejected at any point for any reason.*** could not give me a contact name or number or email for anyone at coupons.com, and I attempted to lodge a complaint with them online (and was instead just signed up for their emails.

Coupons.com advertised a $5.00 offer on the purchase of 2 Secret Essential Oils Deodorant/Antiperspirant. They denied it for a coupon used on TidePods XXXXX Offer Declined Coupons.com Fri 11/20/XXXX X:XX PM Do not reply below this line Coupons.com November 20, 18:05 +0000 Hello Customer, You're welcome. We at Coupons.com will be happy to help you in case you require further assistance. Thank you, Consumer Happiness Team, Coupons.com November 19, 02:05 +0000 I submitted a Walmart receipt on 11/14 for Secret Essential Oils Deodorant/Antiperspirant $5.00 Back/Buy 2. I received an email notification on 11/16 that this offer was declined because it could not be combined with other offers/coupons. I did not use any other coupons for the Secret. I used a $3.00 Tide Pods coupon that I had printed from P&G (Coupons.com sent me the verification code to print this coupon on 11/14). I do not know why the Tide Pods coupon is showing up under the Secret on the receipt. That happens frequently on Walmart receipts when coupons are used. However, I have no control over where it is printed out on the receipt. I do know that I did NOT use any paper coupons for the 2 Secret Essential Oils deodorant/antiperspirant. Thank you for your prompt attention to this matter. *** Coupons.com November 18, 10:29 +0000 Hello Customer, Thanks for contacting us! We are sorry to know that you have not received your Cashback. We are here to help you! We see that there are no submissions under ***@outlook.com. If you have logged in with any other email address, please get back to us. We look forward to hearing from you. Thank you, Consumer Happiness Team, Coupons.com November 16, 14:19 +0000 Offer Declined From Coupons.com. Conversation ID: #XXXXX *** Fri 11/20/XXXX XX:XX PM Apparently, you did not read my last message at all. My problem has NOT been resolved. Here is a copy: November 19, 02:05 +0000 I submitted a Walmart receipt on 11/14 for Secret Essential Oils Deodorant/Antiperspirant $5.00 Back/Buy 2. I received an email notification on 11/16 that this offer was declined because it could not be combined with other offers/coupons. I did not use any other coupons for the Secret. I used a $3.00 Tide Pods coupon that I had printed from P&G (Coupons.com sent me the verification code to print this coupon on 11/14). I do not know why the Tide Pods coupon is showing up under the Secret on the receipt. That happens frequently on Walmart receipts when coupons are used. However, I have no control over where it is printed out on the receipt. I do know that I did NOT use any paper coupons for the 2 Secret Essential Oils deodorant/antiperspirant. Thank you for your prompt attention to this matter.