CB Internet Providers CenturyLink poor customer service

CenturyLink review: poor customer service 2

John Pitzen of Elbert, US

Sep 17, 2010 11:07 pm EDT

Verified customer

Resolved

Replied

I have never had a good experience with Qwest customer service and today made me realize after being a loyal customer for 10 years, I have to end doing service with them. I moved into my new house and made arrangements to have my phone number from my old house transferred to my new house. "No problem" I was told. Well, now I am receiving phone calls meant for someone else. I calles customer service and after a long time of trying to explain my number was not working I requested to talk to a manager. I was told a technician will not be able to come for 2 days. There was a technician here today but apparently he failed to check if my old number worked. I got the manager to agree to forward my home calls to my cell phone. It never happened.

I hope they record there conversations with the customers because if a supervisor ever heard our conversation someone would be getting fired.

CenturyLink response

Sep 21, 2010 2:56 pm EDT

CenturyLink customer support contacts

Phone numbers

+1 (800) 244-1111

+1 (877) 348-9005

Address

930 15th St. 11th Floor, Denver, CO, 80202, US

Website

www.centurylink.com

File a complaint Write a review

View all CenturyLink contacts

Hello, Steph from Qwest here,

I'm sorry to hear about this frustrating issue when you moved and the lack of resolution when you called in. If you are still having trouble with this order please email me at talktous@qwest.com with:

1) your billing phone number
2) your billing address
3) your best contact number

Thank you

Stephanie Lake
Manager, Talk To Qwest Team

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

2 comments

Add a comment

mntn

centennial littleton, US

1 comments

mntn of centennial littleton, US

May 06, 2011 4:44 pm EDT

Quest has suck poor techs. The only time iv had good customer service was on the phone. Tuesday may 3 2011 I was on my internet looking for jobs n applying. Than all the sudden my internet went out. Iwent outside to see if someone was tampering with the box. And sure as sh.t, there was a quest tech at the box. I called in that wed n they wanted to look inside my home at my cables. I said no its the box not my stuff. Well so they came back may 5 2011 and the tech said they shut me off from the box outside. Well now, I have these weird cables that if their messed up I have to call a tech cuz u need a special tool. Quest sucks and the techs r lazy. The tech moved all my stuff around and the area he was at was treated does espectful n trashed . The tech told me the reason they shut me off from the box is so they would have an excuse to look at my cables and change them. Thats fraud if u ask me . So I told them if they bill me ill take it to court, than they said oh u know what mam, we wont bill u. We just needed in n the only way to make that happen is to make u call to gt Ur internet back on . Fraud! F quest!

Doug Morlan

Arvada, US

1 comments

Doug Morlan of Arvada, US

Jun 16, 2011 2:51 am EDT

Verified customer

I visit to the Qwest store 2 weeks ago and no follow up from the rep. An hour on the phone last Wednesday and thought things were being taken care of. Today waited all day for an installer and he no showed. Two hour with Qwest in India and finally got an American Supervisor who hung up on me. Long and short of it is now I must wait another day for their tech. I just want out of my contract so I can try another provider, they truly suck and I can't take their crappy service any more,

CenturyLink - Fraud 90

CenturyLink - Unsolicited phone calls 51

Resolved

CenturyLink - extremely slow internet service 69

Resolved

CenturyLink - century link rip off 134

Resolved

Replied

CenturyLink - bad service 48

Resolved

CenturyLink - vacation plan

CenturyLink - Nuisance calls

CenturyLink - poor customer service and incorrect bills 1

CenturyLink - centurylink's subcontractor cut my gas line

CenturyLink - internet/I was told one thing and then it didn't happen.

View all CenturyLink reviews and complaints

CenturyLink Contacts

CenturyLink phone numbers

+1 (800) 244-1111
+1 (800) 244-1111

Click up if you have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number 3 3 users reported that they have successfully reached CenturyLink by calling +1 (800) 244-1111 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone number 7 7 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 244-1111 phone number

Headquarters

+1 (877) 348-9005
+1 (877) 348-9005

Click up if you have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 348-9005 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone number 1 1 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9005 phone number

Internet Service

+1 (877) 348-9007
+1 (877) 348-9007

Click up if you have successfully reached CenturyLink by calling +1 (877) 348-9007 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 348-9007 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 348-9007 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 348-9007 phone number

Phone Service

+1 (866) 314-4148
+1 (866) 314-4148

Click up if you have successfully reached CenturyLink by calling +1 (866) 314-4148 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (866) 314-4148 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (866) 314-4148 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (866) 314-4148 phone number

Prism TV Service

+1 (866) 963-6665
+1 (866) 963-6665

Click up if you have successfully reached CenturyLink by calling +1 (866) 963-6665 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (866) 963-6665 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone number

Ordering Services

+1 (800) 423-8994
+1 (800) 423-8994

Click up if you have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone number

Payment Specialists

+1 (877) 837-5738
+1 (877) 837-5738

Click up if you have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 837-5738 phone number

Moving Services or Billing & General Customer Service

+1 (877) 803-8414
+1 (877) 803-8414

Click up if you have successfully reached CenturyLink by calling +1 (877) 803-8414 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (877) 803-8414 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (877) 803-8414 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (877) 803-8414 phone number

Disconnect or Cancel Services

+1 (318) 628-7981
+1 (318) 628-7981

Click up if you have successfully reached CenturyLink by calling +1 (318) 628-7981 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (318) 628-7981 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (318) 628-7981 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (318) 628-7981 phone number

Engineering And Technology Management

+1 (505) 250-4393
+1 (505) 250-4393

Click up if you have successfully reached CenturyLink by calling +1 (505) 250-4393 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (505) 250-4393 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (505) 250-4393 phone number 3 3 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (505) 250-4393 phone number

Infrastructure Engineering

+1 (407) 628-6624
+1 (407) 628-6624

Click up if you have successfully reached CenturyLink by calling +1 (407) 628-6624 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (407) 628-6624 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (407) 628-6624 phone number 1 1 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (407) 628-6624 phone number

Sales Engineering Manager

8558914083
8558914083

Click up if you have successfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have successfully reached CenturyLink by calling 8558914083 phone number Click down if you have unsuccessfully reached CenturyLink by calling 8558914083 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling 8558914083 phone number

Small Business

8772990946
8772990946

Click up if you have successfully reached CenturyLink by calling 8772990946 phone number 0 0 users reported that they have successfully reached CenturyLink by calling 8772990946 phone number Click down if you have unsuccessfully reached CenturyLink by calling 8772990946 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling 8772990946 phone number

+1 (800) 603-6000
+1 (800) 603-6000

Click up if you have successfully reached CenturyLink by calling +1 (800) 603-6000 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (800) 603-6000 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (800) 603-6000 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 603-6000 phone number

+1 (888) 320-3452
+1 (888) 320-3452

Click up if you have successfully reached CenturyLink by calling +1 (888) 320-3452 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (888) 320-3452 phone number Click down if you have unsuccessfully reached CenturyLink by calling +1 (888) 320-3452 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (888) 320-3452 phone number

More phone numbers

CenturyLink emails

talktous@centurylink.com

100%
Confidence score: 100%

Support

customerservice@centurylink.com

100%
Confidence score: 100%

Support

christian.aguilar@centurylink.com

99%
Confidence score: 99%

More emails

CenturyLink address

930 15th St. 11th Floor, Denver, Colorado, 80202, United States

CenturyLink social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024