Radio Shack review: rude manager & info gathering 113

So, your complaint is that the website wasn't working correctly and nobody at Radio Shack could magically produce for you a laptop that was out of stock? Perhaps that is why so many people choose to get off thier ### and go to the store directly these days. As for your accusation that Radio Shack was trying to get an extra $200 from you is ridiculous seeing as they weren't trying to sell you it at all - they were OUT OF STOCK.
Funny that the comment follows so closely to the original post - online order, website issues, out of stock, unsuccessful attempt at a claim of rip-off, exactly *9* days of waiting. Black Friday items - the cheapest possible prices on the most popular holiday items; only the items that move faster than most servers could hope to handle.
It's never a surprise to me the complete lack of understanding and consideration I see in the world, but I believe it will always be a wonder.

I recently purchased 3 NXG® Basix Series Y-Cable with RCA Connectors from RadioShack.com. I made my purchase this past Sunday, Sept. 25. I understand the order does not process until the next business day, which would be Monday the 26th. I paid for two-day express shipping. It is now Thursday Oct. 1 and i still have not received my product. The charge has been made on my card. The Fed-Ex website says it is in transit to my house as I type, but with my understanding I should have received my shipment Tuesday, Wednesday at the latest. Needless to say I won't buy from them again.

ANY time you need any kind of cable(s) or cellphone accessories, go to this place on ebay. They ship the same day and you receive your cable(s) within 3 or 4 days. I've ordered 6' and 10' HDMI cables for my son's and my xbox360's to get better picture and then a couple other cables running from my cable box to my pc's. They are more than reasonable. My HDMI cables are from $29 to $69 in the stores and the same GOLD TIPPED high quality cables for $6.58 INCLUDING shipping. They have over a MILLION positive feedback rating. eForCity (1, 373, 000 positive feedback)

I called the local Radio Shack with a question about payment methods and was basically laughed at by the manager - in two separate phone calls. He was incredibly rude and pompous, so obviously I'll never patronize that store again! So then I use MY money to call 411 to get their customer service line, and get YET ANOTHER jerk on the phone! I misunderstood his mumbling about connecting me to some other line and he was VERY rude in his response. I finally got him to connect me to a customer complaint number - and it's a BOGUS NUMBER! He sent me to a line that rang about 20 times before disconnecting me. So I couldn't even complain to Radio Shack about their rude manager because the "customer care" line is a SHAM! I will NEVER go back to that store again!

Wow. YOU broke the camera and YOU wanted to return it? How dose that make sense

Radio shack did replace my unit with a different one since they didn't carry the one I had. I really don't like it as much as my original one, but they did honor a replacement.

thats because they fired 400 people who new what they were doing and hired outside salespeople to be managers and district managers they dont care about anything but sales and you wait and see the ceo Day is in it to wreck the company.

I had like the weirdest guy who when I had showed him my phone and I was wanting to see what kind of cell phone covers they sold, he took my phone and I don't really remember everything but he just seemed really weird and obviously uninterested in helping me find the right cover for it. He really pissed me when, after he took my phone he "accidentally" dropped it at least two times, and then he tried to make a joke of it, and he was like, oh I have dropped your phone twice now, or some nonsense, so I ended up getting so mad I think it ended with me grabbing my phone, yelling at him, for being so ###ed and obviously leaving. Geez, it feels really good to vent on here, but after all the bad review that I have read about this company, I swear I am never going back there, because Radio Shack seriously SUCKS!

I would like to make a complaint about Radio Shack. The way they sell their Moble Phones, is underhanded, using false advertising with hided costs as well. I went to purchase a Go phone for my daughter, I knew the phone was 79.99. ( The only reason I chose to purchase the phone at Radio Shack was because this was the only store in town that carried that particular phone.) The phone came with, $30.oo free air time or min. included. When we checked out, they said, "We have to activate the phone before you leave the store." I said, " I can activate it myself, I've done it before." The clerk said, , it's their "policy". Then I found out why. They made me pay an additional $25.00 dollars to get my "free" $30.00 airtime min. Why should I have to pay anything extra! It was never advertised, that there is an activation fee. When I mentioned to the clerk, they should be taking the activation fee, out of the free $30.00 already on the phone, I was told that-- again-- I have to purchase min. to get the free ones... What's free about that? Yes, the phone did have 55min. of airtime on it when we left the store, but I feel this store policy is totally deceitful.

Yeah a lot of their clerks are like that - they believe they are "doing you a favor" to let you spend your money there and can treat you like dirt.

Tell all your friends, and email or contact someone higher up at Radio Shack and let them know they are going to be losing a lot of business because of their staff's arrogance.

Preferably get names when you do so pressure can be applied to the wrongdoers. That's what I do (it gets results), and maybe I never go back to that store to boot !

if you look and or google this person msrozz she has complaints all over the internet. it seems every where she goes she complains in order to get something free. Look out for the next business she tries to scam.

I bought Car FM Transmitter on 04/12/2017 from mokatam pranch and for the 2nd time it's stop working when i went on 23/12/2017 to return it back or to get my money with the resit Mr Hessen KAMEL said it over than 14 day you can't get any when i checked the resit it's written that the company is reponcible till 90 days, i don't know what to say but radio shack and in egypt is the perfect match.

I FEEL VERY DISSAPOINTED ABOUT RADIO SHACK"S MANAGER HER NAME IS LIZZA! I CALLED TO RADIO SHACK TODAY TO ASK TO DEFER MY PAYMENTS FOR JUST 1 DAY THAT I USUALLY PAY, I EXPLAIN HER MY ISSUE, THAT I LOST MY JOB SO A CAN"T PAY IT ON TIME!. SHE DID NOT HELP ME AND EVEN SHE DID NOT TRY TO HELP ME SHE WAS VERY UNUSEFUL. WHEN I PAY MY WHOLE BILL I WILL CANCEL MY RADIO SHACK"S CARD

It is not the company. I have tried to use your "magic jack" many times. I have been able to talk to someone probably 5 times in the last year and can only talk for 10 min. and then it cuts out. I even went out and bought a new phone thinking that the was the problem. NOT. Your product is fradulant and you will probably pay the price for that. DON'T even send me a renewal, I will go go bilistic with you and your company! Maybe this will help you all to make your product more efficent or you will write your customers an apology for talking them into purchasing this product.

Radioshack doesnt make the Magicjack. They sell them everywhere. Dont blame RS for a product made elsewhere.

Magicjacks are sold all over the country by many retailers. To blame RS for your product not working is unfair. Get it exchanged or get a refund.

I am a RS employee, I believe they were trying to get commission on that sale, usually when we do pre paid we get $5, also nowdays we get written up if we don't sell enough attachments(air times, cases etc..) on cell phone sales

I went to Radio Shack today around noon with my son who has autism (that had to witness what most would consider racism in 2017) to purchase a flash-drive and IPod usb connector. Radio Shack had two associates that were helping other costumers. During my (around 30 minutes) wait I browsed around and found one of the items I planned to purchase. So I continued after browsing and I stood in the cashier line waiting as the associates were still helping other customers with cell phone activations. During this time two more customers entered the store while I was in line. As one associate was wrapping up with the customer's cell phone issues the guy who came in the store while I was in line jumped in front of me and made a purchase. So I raised my hand and said excuse me, the customer and associate both looked at me like I was wrong. The fact that the line jumping customer is White and I'm African-American the thought of Racism seemed very possible. Radio Shack's employee was American-Hispanic which should not provide an excuse for her actions (Well not in the country I served). Since I don't engage in others motives or morals I continued to ask for assistants with my purchase needs after she finished with the line jumping customer. Now finally after all that the associate granted me with her assistants and a frown look? I informed her that I needed a flash drive compatible with windows 7 and the ones I saw didn't say that they were compatible with 7's operating system. Continuing to be nice and professional to the radio Shack employer, she still had an smurkish attitude and frown on her face like I was wasting her time. Every question I asked was replied with "Well that"s why its Expensive". Now I'm a veteran with a degree in Electronic Engineering, and I would like to think I can afford a flash-drive and smart enough to make sure I find the best deal for my needs. Maybe this Radio Shack employer (whom I had to show her where the flash-dives were in her store) judgement differs, is base on appearance or questions helping me to find the right drive irritated her to the core. I still hear it "that's why its expensive", "that's why its expensive". If Radio Shack pulls the tape they will find that this compliant is all fact without question down to the time frame. In all fairness I have to say I've been to this store several times over the years since it was put close to my neighborhood (bank statements to prove it) and the service has been OK, but their recent hire has drove me across town to fill my electronic needs.

Radio Shack installed their battery in my cordless phone and two months later the battery stopped working. I returned to the store and the clerk claimed that the store rep should have advised me to charge the battery for 8 hours before using the phone. She recommended that I replace the old Radio Shack battery with a newer more efficient battery for the low price of $20. I find it outrageous that the company does not stand behind their store brand. Not only will it be the last battery I buy from Radio Shack, the store has lost my business completely.

I went to the radio shack in francis scott key mall, frederick, md to buy itunes gift cards on 04/13/2017. After one employee rang them up, I gave them my radio shack gift cards. That employee went inside and brought another employee outside whose name is joey. Then joey started asking me what is my name and my information which I gave him. Then he asked me what is my home address which I refused to give him since I don’t think it is needed for a transaction paid by gift cards. I asked to speak to the manage on duty. Amanda, the manager, came out and explained to me that something fraud is going on and radio shack needs to verify all gift card transactions. I said that’s fine and gave her my gift cards so that she can do any verification she wanted. Amanda called somebody and told me she waited for him to call her back. After waiting for 15 minutes, nothing happened. No one called her back and she did not try to do anything. I told her that I was not going to waste my time to wait endlessly to be able to spend my gift cards. She just simply ignored and let me know I could not use my legitimate gift cards. Both the manager and employees are rude and lack of customer service orientation. I am going to file a complaint to radio shack corporate and bbb.

I am writing regarding my recent experience with radio shack. My 12 yr. Old needed a calculator for school and I took her to radio shack to purchase it. The sales person talked her into upgrading saying it would then be something she could use into college. She took this to school and was unable to use it. We tried to return it but as the original packaging could not be reused, were told that it was too bad. This is a $17.99 calculator that a grown up sold to child. She was very embarrassed and upset. I will check with ftc regarding "selling up" to children.

When purchasing a new cell phone and wireless carrier at Radio Shack, I was talked into buying an Extended Service Plan by the salesman. I was told it covered everything and could get in-store replacement. Basically none of it is true. It only covers failed electronic components and does not include in-store replacement. I would have been far better off buying the AT&T insurance plan. It covers far more. I learned that with Radio Shack, you can't believe the sales people (they lie) and you have to read all of the fine print (and there is LOTs of it). A very shady retailer for sure. I learned an expensive lesson but they will not get any more of my business and I will be sure to tell anyone who will listen what a crooked and sleazy company they are.

I am a preexisting Sprint customer who decided to use my full upgrade for a cell phone from Radioshack.com. I paid the shipping and handling fee of $14.99 and received the phone in two days. The phone which looked new and broke four days after using it. I immediatedly called Radioshack to inform the phone was broken and they informed me to send it back via Fedex to their return dept. They asked if I wanted to exchange it for another cell phone, which I agreed. I packed everything the phone came with(manual, charger etc.) including the packing material. I scheduled a pick up for Fed Ex to get the return package. The return was received today and I get a email saying that I would be charged $50.00 for a damaged box. WTF? I immediately called them to explain how was the box damaged and why was I being charge $50.00! The box it came with and shipping box was intact and not damaged whatsoever when i returned it. They couldn't explain how the box was damaged and said that the inspector noted this. I demanded to speak to higher management and canceled my exchange(why take the risk of being charged another $50.00 for a Cell Phone Box on if that phone breaks too ?) My sister also informed me that a couple of years ago she thought she purchased a new phone from Radioshack that also broke...turns out it was a refurbished phone!IF ANYONE IS THINKING OF USING RADIOSHACK FOR UPGRADE OR PURCHASING A CELL PHONE, DON'T BOTHER! You will get stiffed!

Over the six months I worked at Radioshack I was told to do as much as I could to help the customer, but at the same time told to sell as much as I possibly could. This became more apparent when I would have to sell Cell phones at the store I worked. When a Cell phone is sold you are required to attach atleast 2 things to the phone. When selling the cell phone my District Manager informed me that I was to tell the customer, no matter what phone they bought, that they needed screen protectors and then to place them under my arm and hide them from site until we rung everything up and scan them without the person seeing. This was my District Manager who informed me to do this, not just my store manager but she extremely encouraged it also. This was followed by being told to attach batteries to things that came with batteries, service plans for things that our $10 or less, head phones for mp3 players that come with them already, so on and so forth. If something was not done to meet any of these requirements and management heard what happened, it would be followed by a lecture and a write up to do "better."

My son's ninetendo was mistakly sent to radio shack warranty department by mistake and they destoried the merchandise. I was told by two supervisors that they would replace it and then when the information was sent to them with the cost they declined. That dsi was 180 dollars and they did not replace the item instead they destoried it.

Never purchase radio shack serice replacement plan it is a big rip off. I purchased a touch screen phone and then one month later the inside of the screen started leaking inside the phone. I purchased the "serice/replacement plan, but they refused to replace the phone per their service plan. The will come up with some crazy excuse like it's not due to wear and tear, but the phone must be defective or it would not have done this and they are simply refusing to replace it. I WILL NEVER PURCHASE ANYTHING FROM A RADIO SHACK AGAIN N E V E R.

I bought a camera from Radio Shack and also the repair plan the camera started taking out blurry pics and the screen would sometimes turn white so i took in in for repairs, I got back the camera 1 month later when I was told it would only take 2 weeks . One week later I had to return the camera for repairs again because it had the same problem and additional problems it did not have before, it took 1 month again for them to fix it, the day i went to pick up the camera it would not power up Chris a sales person there told me to take it home and charge the battery it should turn on it never did even though it was charged so i returned it back to them and I told them that I di not want the camera because its my 3rd time returning the camera for repairs and that it keeps coming back with problems it did not have . I was told by Martin the manager that he would replace the camera if I do not get it back in 2 weeks, he never did now there is a new manager and she is telling me she can`t do anything about it, I called the service dept many times and I was told they would put in a request for a replacement because I told them I did not want the camera it has problems that it never had before and that its the 3rd time I am bring it back to them, I was told that another request would be placed to replace the camera I keep calling the store where I took the camera since the 5th July and they keep giving me the run around, I have been calling there customer service and I am getting it there also and up to this date I can`t get my camera replaced and I am being told that it all depends on the service dept wheather or not they would replace the camera or fix it . They have had my camera for the past 4 months and no one seems to be able to help me or knows what is going on with my camera and all i am being told is my camera would be at the local radio shack for the past 2 weeks now which it is not and the local store keeps telling me they have not recieved it .I`m tired of this I want a new camera and I will never purchase anything from radio Shack again.

Bought a brand 'new' computer with windows xp as the operating system. I was worried about getting used to a windows 7 operating system but now I am fumbling with xp... The retail sales clerk told me over the phone that it would stream mlb. Tv which was the only reason I bought it... It does for about two innings... My loss... I am disabled and unable to box it up much less get there to return it... Ftom now on I will stick to a computer shop for computers instead of retail... The job of a retail sales clerk is to say yes it can even if its a shot from the hip

Be wary of radio shack sales

I visited store number 01-6518 on the 12th of September 2017. When I arrived with my husband and family I noticed there was only one other party in the store being served. There was a gentlemen on the register taking care of him and he called another employee over by the name of Emillea Dennillson( Name given by the employee) I went over to the phone section after the guy on the register told us he would be over to take care of us as soon as he was done. It looked as though he had an exchange. We waited, , , , , and waited, , , , and waited. The gentlemen then comes over on the phone looking around for something( he had taken a call in the meantime) and my husband and I went back up front to see if the other cashier (Emillea) could help us. we cam into the store around 5:00 pm and by this time it was well after 5:20 pm she was very rude and sarcastic. She was doing something on the register and she rudely asked my husband "What, , , doesen't it look like I am already working?" I was appalled at her snide remark and I then commented to my husband- " We can take our money and spend it where it is appreciated" I walked out while my husband requested the number to corporate and here we are. I noticed that when I went to the next radio shack I Hammond, Indiana on east 165th street As soon as we walked into the door we were greeted with a smile and we were taken care of within a decent time frame. We were acknowledged and we were treated as if we mattered and were not treated as rudely either. I found her attitude and the nonchalant attitude of her co worker to be VERY disturbing AND embarrassing. I would like for this to be dealt with. I spent over 300.00 in the store(another Radio Shack) that day and I really feel that I should have never went back into another Radio Shack again. I told several friends about the service and to my surprise at least two people knew the store and exactly who I was referring to. This cannot be good for business either. I really don't usually write these type of complaints but I fell compelled to at least try to notify someone about this type of treatment of customers.

I will be sending a complaint over to consumer affairs and reporting this to the better business bureau and whoever else will listen due to this horrible experience. Thank you

I had the same problem but w/ a digital camera. The mfg warranty is only 3 months and it's been 6 so I'm screwed due to something that IS NOT damage!

It sounds like they are just doing their jobs to me. Yes, the situation may have sucked. but obviously there was some kind of fraud alert going on with gift cards and they needed to verify that you werent part of this. You, however, refused to cooperate and acted ignorant towards the employees. shame on you. And u said the manager didnt do anything while she was waiting for the call back? duh... If she had to call somebody than obviously she wasnt allowed to do anything without getting in trouble. Why should she risk her job? Grow up and learn that sometimes people have to wait and verify things... geez

Buying the 25 dollars worth of minutes had nothing to do with getting ur free 30 minutes. I also work at radio shack. And the customers are required to buy minutes when they purchase a phone. We get in trouble if we do not sell accessories with our phones. And since it is next to impossible to get ppl to buy accessories with prepaid phones. The corporate head quarters of Radio Shack made it nation-wide company policy that if the customer doers not buy airtime, than w are not allowed to sell the phone. this way, airtime counts as an accessory and makes the store look good, resulting in the employees keeping our jobs and the corporate ppl being happy.

The problem lies in the fact that sales are all about how much we can attach to a regular key category item or a phone of any kind. Its no longer about just selling the product. But thats company policy. Not the employees' faults. We have to follow the rules or we are out of a job. :(

I purchased a product protection plan for two items I bought from Radio Shack. WHen both failed (headphones), I called to get them replaced per the plan. I was told that I had to take the items into my local Radio Shack for them to be inspected. I took my item into the Radio Shack store in the Greenway Shopping Center (7000 block of Greenbelt Road)in Greenbelt, Maryland. The clerk, Chris, inspected the item and called teh Service plan office at [protected]. He was to mail the items to the Service plan and I was to recieve a voucher by email within 4 - 24 hours following the mailing, which I would be able to use in the store to re-purchase new headphones. This all happened on Friday, November 12. I did not get the emailed voucher and called the service plan again on Thursday, November 18. When the plan called the Greenbelt store, they were told by the manager that she had no recollection of the transaction. I called the service plan again on Friday, NOvember 19 and was told that I had to contact the store for the items and I was responsible for ensuring that the items got to the replacement plan, even though the store now had the items and there was a record of the call between the clerk and the store. I was told by the agent that I would not get my money back unless the service plan got the tracking number of the FedEx package the store used to send the items back. The agent on the phone went so far as to tell me he had to get off the line with me and answer other people's calls when I suggested a conference call with he, myself, and the store that I would make immediately. Needless to say, when I tried to conference us, he mysteriously dropped off the call on Friday. So, I called the store on Saturday and spoke with Chris, the clerk who handled the transaction when I went in on Friday, NOvember 11. He said FedEx had picked up the items on Monday, NOvember 15. He had not called and given the service center the tracking number. I want my money back.

who the hell still shops at radio shack!?!?!?

do you still take your film to the photo hut?

I live near this location and from time to time have stopped in to buy whatever my electronic need might be...and continue to experience sales people who won't sell to me. Two months ago I walked in to purchase a new replacement DSL modem... I found the model I was looking for on their display stand and asked how much for it...I was then joined by another sales person who told me he wouldn't sell it because he lacked the power cord for it..(This is Radio Shack.. they specialize in adapters and power cords), so I said okay and didn't spend to $120. (plus tax) and walked out... A week later I went back to purchase a adapter for my home theater and was told they didn't have any (though they clearly had some on display)..I departed empty handed... Today, (12/10/10) I went in for a ipod headphone extension cord...I found it, and went to pay for it...and was told that the cash draw was stuck/locked/inoperable and my purchase could not be completed...I asked how much the item would cost after tax and paid with the exact change while the staff loudly grumbled.

Serves you right, idiot.

On Black Friday I purchased a camera for my son for christmas. I had a coupon from the entertainment book that I wanted to use...to my surprise management would not accept the coupon because they said "we were already getting a good deal". Nothing on the coupon or in the store stated that coupons would not be accepted on Black Friday. I did purchase the camera, but I will most likely not buy from Radio Shack again unless I get some response from them regarding this disgraceful "policy".

Thank you for your attention to this matter!

Omg I just laughed so damn hard. Lol. I work for Radioshack and I have NEVER had anyone try and do this to me before. Lol. If you drop it and try and get it returned then you have to be stupid. Even if you wanted it repaired, it'd cost you over $100 to get it fixed. They're just saving you money or getting it repaired because Radioshack won't pay for your repair. LMFAO.