Radio Shack
Reviews and Complaints

I brought a Garmin Nuvi 265WT(GPS) in for Service because the FM traffic receiver doesn't work. I had been in contact with Garmin, Tech support couldn't resolve the problem so I took it into Radio Shack under my service plan & checked the unit in for repair. The unit is less than a year old and under the manufacturer's warranty. The unit was supposed to be sent to Garmin. During the warranty period, Garmin is the only one that can serive their products. I purchased my GPS on 02/13/10 with serial #1R2278435 with an internal ID#[protected]. They were surprised that Radio Shack did not send the unit to them. Instead of fixing my unit, they gave me a different unit with a different serial # and internal ID #. REPLACING A PART DOES NOT CHANGE THESE NUMBERS. My unit I checked in had very slight scratches on the screen, the unit that they returned to me had no scratches and was noted by them as well. The FM Receptor/Car charger was not checked in for service when it should of been because that is the only way to make sure FM traffic was working. I checked in the unit for service the first time on Nov 6th, it was noted on the service receipt that I had some small faint scratches. It was serviced by tech Andrew F. when it should of been sent to Garmin. The repair shop Replaced main PCB which does not alter the serial no. or internal ID#. I went to pick it up on Nov 20th. THE FM TRAFFIC DID NOT WORK. I noticed the serial # sticker had been moved and did not match the unit. I noticed that the there were no scratches on the front screen unlike my unit. I told Radio Shack repeatedly, I want my original unit with the correct serial # and matching internal ID # returned. Instead they checked it into be sent back to the Service ctr the same day Nov 20th. I received a msg on Dec 2 from the Repair shop that they couldn't even work on my unit and sent it back. The repair ctr insists this was the same unit all along, they refuse to fix the problem. The unit they gave to me back yesterday has serial #1R2297406 with an internal ID#[protected]. I registered this new unit on the website and the is what pops up on Garmin's website: Product details for your device are:

Product name: nüvi® 265WT

Registration date: Dec 10, 2010

Serial number: 1R2297406

Unit Id: [protected]

Registration Code: T9AJKL0

Then the repair shop had the stupidity of saying that replacing a part on the GPS unit changes the seral number and internal ID. This is false. These two numbers are under copy-writed and legally can't be changed. An unauthorized service center has to have written permission from Garmin to service a product that is under the manufacturer's warranty.

Radio Shack had an Ad for a Acer Netbook for Black Friday. We got to the store at 2:45am and were the 4th in line. The add said there was a minimum of 1 per store. The Ad should have said there is only 1 per store. We waited in line for 3 hours to find out there was only 1 total in the store and the guy who was camped out overnight was the one who received it. If the ad would have said only 1 per store, I would not have even bothered going.

I purchased a product protection plan for two items I bought from Radio Shack. WHen both failed (headphones), I called to get them replaced per the plan. I was told that I had to take the items into my local Radio Shack for them to be inspected. I took my item into the Radio Shack store in the Greenway Shopping Center (7000 block of Greenbelt Road)in Greenbelt, Maryland. The clerk, Chris, inspected the item and called the Service plan office at [protected]. He was to mail the items to the Service plan and I was to recieve a voucher by email within 4 - 24 hours following the mailing, which I would be able to use in the store to re-purchase new headphones. This all happened on Friday, November 12. I did not get the emailed voucher and called the service plan again on Thursday, November 18. When the plan called the Greenbelt store, they were told by the manager that she had no recollection of the transaction. I called the service plan again on Friday, NOvember 19 and was told that I had to contact the store for the items and I was responsible for ensuring that the items got to the replacement plan, even though the store now had the items and there was a record of the call between the clerk and the store. I was told by the agent that I would not get my money back unless the service plan got the tracking number of the FedEx package the store used to send the items back. Are you kidding me? The agent on the phone went so far as to tell me he had to get off the line with me and answer other people's calls when I suggested a conference call with he, myself, and the store that I would make immediately. Needless to say, when I tried to conference us, he mysteriously dropped off the call on Friday. So, I called the store on Saturday and spoke with Chris, the clerk who handled the transaction when I went in on Friday, NOvember 11. He said FedEx had picked up the items on Monday, NOvember 15. He had not called and given the service center the tracking number. I want my money back.

Nov 3, 2010, visited Radio Shack to inquire about DVD palyer. Spoke w/ the so called manager. Was told the item is for on-line order only. Fine, does it deliver to store (free shipping)? "NO, it does not"

Checked on-line and the item in fact ships free to store. Called the store, asked for manager, he comes on the phone and here are the incidents proving how imbecile this guy is:

1- When answering the phone; "Yeah, what do you you want".

A 10-year old kid has more manners that this guy. HELLOOOOO, Radi Shack, may be a little training is in order?

2- The Lie; "I never told you it does not ship to store."

3- Attempt to cover up the lie; "I said that it should be mailed to you as we may mishandle or misplace the merchandise at store."

That is the most idiotic statement, EVER. So, Radio Shack people are SO incompetent that they may lose or damage shipped product that the customer has already been charged for? Wake up call; credit card companies are really good at taking care of nonsense like that.

This guy is totally worthless. With so many complaints written and filed against Radio Shack, it is disturbing corporate does not take action to correct conditions hence, the rest of these incompetent personnel keep on acting the way they do.

NO MORE Radio Shack, neither the local store nor on-line.

Purchased 2 year extened warranty/ product protection plan on nextar gps unit, with mp3 and data storage capabilities. It failed returned it for replacement... 1 month later they call me to come pickup a refurbished magellan gps that has no mp3, or data storage features and is without a power supply but they had one I could buy for 29.99 + tax! This is simply unexceptable! To leave store had to sign off that they, on there terms had met the entened warranty obligations. Buyer beware!

Yesterday 2010-09-22 I saw RadioShack advertisement about HTC-Aria free phone with at AT t service plan. I tried to putchase it online, but it didn't work so I contacted their wireless department. The representative told me that I have to upgrade my at AT t plan - I told him that I am not interested and wanted to hang off. Then the guy said "wait a minute - I'll make you a deal" The deal he described was free phone with extension of my existing plan plus $15 for web-access and $36 activation fees.

I agreed and he asked me for my SSN - then he collected my private information and asked for credit card information including the verification number.

After keeping me hours on the phone he finally gave me the order number.

Soon after I received an confirmation email. Later I received another email from customer care asking me to contact them. When I did they asked $119 for the phone. I told them that they can't change the order, but they didn't care.

They switched me to the HQ which confirmed that RadioShack is asking me for more money.

It is unethical to ask for more money after the fact. I can't believe that RadioShack has such low standards.

On July 24 I received a phone call from Monica Goss, former district manager in Atlanta, GA, and was told I was being terminated immediately. When asked why I was refused a reason. I was told I would I would receive a letter from her administrator stating the reason. When I called her administrator yesterday she didn't even know I had been terminated.

Today is payday and when I called the toll free number to see how much money had been deposited in my account, the balance was zero. I have done nothing wrong, am one of the top three salesmen out of the three stores in Athens, Ga.

When I became eligible for healthcare benefits in April it took Radio Shack two months to straighten out an HR problem for my benefits to go into effect.

I have an MBA and had a six figure income from 1983 until 2007. I took this job to take care of my ailing mother in Athens. I am going to see an attorney today. This company and it's middle management sucks!

i went in to upgrade my att phone and found that that store was the only one that had the one i wanted and the right price but for some reason i was no longer an authorized user they told me so i stepped outside to contact att to make the change and did when i went back inthe manager refused to help me saying theres no way that i could have fixed the prob that fast so i went to the deland store to check if all was well with the account and was they would have given me the phone but they did not have it in stock so i went back to the orange city store to inform them that the info went through but he got rude with me and told me that he could not help me anymore and refused to check the account to verify that all was well and just walked away and ignored me and told the other employees to not help me since there was no way i could change the info on the system that fast that there must be something wrong but it was att that dealt with the info change that was the most rude experience i have ever had and will never deal with the shack again i can not beleive how they could ever make that man a manager with his attitude please never shop at that store ever the company should look over hiring process due to people like that i spent so much money there in the past and would rather shop at wal mart for stuff might be more like crap from there but you expect to get service and junk from there but that is all that that store is full of with him there the first employee told me to go get that fixed and he would get my fone that was all the info he needed but he stepped to the back and manager walked out to help me and screwed me over would rather get a fone i dont want rather than deal with that store ever again DO NOT EVER GO THERE PLEASE GO TO ANOTHER ONE IF YOU MUST GO TO A SHACK BUT NEVER THE ONE IN ORANGE CITY FL

After I renewed my T-mobile contract and needed a new phone, I got an LG neon at radioshack. I loved it, thought it was awesome. After a few weeks it started shutting off randomly. I was very busy with school and work and didn't go to exchange the phone until after the return period was over.. at this point it was just getting worse and worse and the phone was barely usable anymore since it was shutting off so much.

So I go to the store with my mom and try to exchange it.. we talked to the manager, who said we didn't have all the parts, and that we could bring them back later in the day. My mom got tired and went in the car, and the manager told me to ask for an employee when I came back that I will call Joe here because he would explain to Joe that he was letting us exchangethe phone.

So I came back later in the day by myself because my mom didn't want to come. I went to the counter and saw the guy's nametag was Joe, it was him there and another girl. I told him the situation with my phone and he told me that it was too late to exchange. I argued that the phone kept shutting off and the other girl got involved, backing him up that I couldn't exchange it. I told them how I had looked online and found tons of other people with that phone who had the same problem, well they apparently didn't believe me because they kept stressing that the problem never happened and he was starting to make it sound like I was a weirdo for having that problem withthe phone. The girl looked at the phone and accused me of water damaging it. Joe said it might have been overheated (I believe this is what was happening, but it was not my fault, there must have been something up withthe phone to make it keep overheating.) Like I said lots of people had written online about this problem, all I had to go was type in google "lg neon randomly turns off".

So, after fifteen minutes of arguing I go home frustrated. I told my mom what had happened, and she called the store and told the manager, who LIED to her to make it sound like it was MY fault (I was 18 and looked young for my age, he probably thought it would be easy to blame it on the kid). He lied by telling her that it was my fault for not asking for the manager like he had told me to, when really he had told me to ask for Joe because Joe would know what was going on. Well I went back for a third time, and the manager came out and told me he had forgotten to fill Joe in on what was going on! Yeah that's not what you told my mom, hunny! He didn't even apologize for anything.

So finally he tells Joe to let me change the phone. Joe does the process with me and randomly tells me again that it was a very rare problem and it didn't usually happen.. why are you telling me this when I told you I had found forums and forums about the problem?

The process takes awhile and then he has to do one final step. Another customer comes in and he takes her, goes out of his way to call up a separate company for her problem that had nothing to do with her purchase at radioshack, I have no issue with that except that it took up sooo long and I was waiting there forever for him to do something that would take five seconds so I could finally leave. After FOREVER, the lady, who had come in after me, left, and he finished me in about twenty seconds. Honestly, couldn't you just finish me up quickly, then make the call? Or tell the person onthe phone to hold on a second, he has a customer?

Now that I am a couple years older, I wish I had shown more attitude that day.

On [protected] I went into radio shack to buy a new sim card for my phone. The man working told me I could put the phone in any name. I said to him, does that not enable terroist to do the same. He said at&t does not care. He stated he has put them in the name of mr. Scott free and mr. Tony montana (From scarface). I said no thanks I want it in my name. He pulled out a new sim and asked do you want to insert it or me. I replied you can. When he handed me my phone, I turned it on. It was not working properly. I asked what the problem was and he said I don't know, but you owe me $27.44 for the sim. I said to him, I have not signed anything and my phone is not working so I am not paying. He would not let me leave untill I payed. My 4 kids were with me and became upset. So I finally said here. I gave him the money. He then said I can fix your phone for $50. I just walked out. I have contacted at&t, the fbi, the bbb, as well as the local news station in nashville. Now I have a useless sim and my phone is not working.

Was called a liar by a member of the sales staff at this particular radio shack. Went in the previous week to purchase no contract cell phone and plan. Picked out both and paid for both. Sales rep told me everything was good. A week later cell phone company told me my minutes were low. I told them not possible I was supposed to have free nights and weekends. They told me originally I did sign up for that plan but the sales rep didn't charge me for that plan. Sales rep at radio shack told me I was lying and that he would never had charged me wrong. Now I have to spend more money because of his stupid mistake and his refusal to admit he was wrong when the other salesman can confirm I was right.

Radio Shack requires you to disclose personal information for a refund even if you originally paid in cash. On April 4, 2010, I made a purchase with cash. No one asked me for any personal information when I made the purchase, which is primarily why I choose to pay with cash for all my purchase. I returned the item on April 10, 2010, with original packaging and receipt. I asked for a cash refund which they agreed to. However, in order to "process" the refund, they required me to give them my first and last name, address and phone number. When I asked if they require this information even if the original payment was in cash, they replied Yes. So far, Radio Shack is the only merchant I have encountered with such an asinine policy. And as long as they continue with such a policy, I will never again be a customer of Radio Shack.

Radioshack hillcrest shop is just another scam by this group of scammers I am trying to alert everybody about. Oh how similiar the whole deal is to their other work listed below.

http://www.radioshackstore.cc.cc
http://www.rimatelecoms.9hz.com/
http://www.sqltradesltd.9hz.com
http://www.natelsuisse.com/
http://www.shogantelecoms.ebored.com
http://www.kustertelecom.com
http://www.hinwiltelekom.com
http://www.lakersworld.tripod.com/
http://www.lebcomtelecoms.9hz.com/

Here are the rest of the details for them, do not buy anything from these scammers!

Radioshack hillcrest shop
Telephone no: + (1) [protected]
Registered number: 2008885
1915 e main st # 1
Spartanburg,
Sc, 29307,
United states

You can visit us at www.radioshackstore.cc.cc

Contact: carolina kinzet

Email: [protected]@hotmail.com
Email: [protected]@hotmail.com

Yahoo chat: [protected]@yahoo.com
Msn chat: [protected]@hotmail.com

My Father went to the radio shack at the Beaver Valley Mall in Monaca PA to buy a cable to program his fire scanner when we got home the CD to download into the computer was dirty and scratched and the package was opened so we went back to get a new CD and then because the one employee couldn't pay attention or do her job right they forgot the cord to plug into the computer i am so unhappy with these employees who want a pay check but can't do the ******* job they are suppose to do that girl should be working at Mcdonalds cause lord knows they never get an order right

I want to file a complaint about false advertising by Radio Shack. In their newspaper ad for Black Friday, Radio Shack advertised an Acer laptop computer for $399. I was the first person in line Friday morning trying to buy the advertised computer. Radio Shack did not have the product, Radio Shack would not issue a rain check. The clerk looked on their computer screen and told me only 4 stores in the entire Dallas/Ft. Worth district even had any of the advertised computers. The clerk laughed and said it was a typical practice of Corporate Radio Shack and that the store had no control. Radio Shack never had any intention of providing the product advertised. Office Depot had the exact same computer for $20. less and they did have them in stock. I could have went to Office Depot and got one, but instead my time and effort was wasted by FALSE ADVERTISING by Radio Shack.

1st they were selling portable radios and walkmans that were so great and well performing a year later, discontinued. They sell accessories for about 2 years later then do not sell them any more. They had a catalog, now they are just web based and their products are very hard to find. They are downsizing on too many electronic parts and accessories that is essential to the hobbyist, just so they can make room for modern yuppie electronic gadgets. I normally do not shop at Radio Shack that much cause this issue. And we need to put a halt on discontining items. It is so hard to find what you are looking for when they discontinue the item. It is not because it does not sell, its because of they are becoming a stupid yuppie electronics company, NOT a parts and hobbyist store like it was back in the day. Please let the corporation know they need to keep selling their product and bring back the important items such as antenna parts for your radio and television. If it does not sell in store, then just sell it online don't just freakin discontinue for future hobby projects.

On October 17th, 2009 I went to the Radio Shack in Dearborn, Michigan to try to get a new cell phone with a contract. As I waited to see if I was approved for the phone the police approached me and accused me of using a fake id or someone elses id, I assume. The problem simply was that the id had too many numbers, a mistake from the secretary of state. The problems I have with this issue are, if something was wrong with my id, the lady behind the counter could have simply explained to me that something was wrong with my id. Instead the police (3 officers) were notified and my girlfriend and I were questioned seperately for at least ten minutes about my identity. If it was simply a matter of my id, the sales woman and I should have been able to handle it right there, seeing that I had just recieved my id in the mail that day, I was cleary unware that there was a problem with it. I am encredibly offended by the way this situation was handle, seeing that I did nothing wrong it was ridiculous for the police to ever get involved. As an adult and as a customer dealing with an employee of Radio Shack as she had to do was alert me to the situation with my id and I would have completely understood and that would have been the end of it.