Radio Shack review: rude manager & info gathering 113

How was it MISTAKINGLY sent to repair? The only way we send something to repair is with your signature. So you had to sign something when you dropped it off or brought it in.

I work for Radioshack and it isn't a requirement for you to buy airtime with the phone. But highly suggested. Yes we do make commission off of it but I could care less if you wanted to buy the minutes to be able to use the phone right away or not. And we are to try and push with adding airtime. I like to make sure people have enough minutes on there because I don't know how long it will take for the airtime to get on their phone.

If you don't have enough money on the account to put the texting feature on there then you just use that "$10" that was free with the phone. To get that unlimited texting feature which you even stated was $19.99 then you'd need to add another $10 to get that feature and have it for a month. It was not the employee that was wanting to make the sale. We actually don't get the money from prepaid minutes. That goes directly to the carrier. So it was your idiocy that prevented you from using the unlimited texting feature.

Phil you're just a [censor]ing [censored]. No wonder you were terminated. You may say that it was wrongful but it wasn't. I work for the company now and if you put in false information that is illegal to begin with. To activate a phone through any of the carriers prepaid OR post we have to put in information to get the phones activated. If you worked for the company you would know that. Any carrier requires that information when going through the activation set up. And then we require it again when we ring it up in the POS. So how about stop lying about working for the company or trying to make the company look bad. And contacting the BBB Jeff would do NOTHING for you. Like I said, it is a requirement.

The Radioshack stores have NO say in how you make your payments or anything at all. You have to contact financing office to do anything like that. Duh that's just common sense

Ok I guess I'm the only one that actually looked this up...Sept 25 was actually on a Friday and Oct 1 WOULD have been on the Thursday. Radioshack doesn't ship items on Saturdays or Sundays. It would have been sent out on Monday. So this is definitely a false complaint.

Well I currently work for the company and have for over 10 months. So I know what you are talking about. But it is our job to sell. Help the customer protect their investment and be able to use it like we are told from the beginning. I mean we want to protect their investment completely with service plans...cases...screen protectors...etc.

We sell refurbished phones but only a few. And then they say refurbished on the box. ALl the other ones come directly from the specific carrier. So it just seems like you all are picking ### phones.

Yeah and many things have changed since then too. We have JUST added a new service plan that DOES cover everything but a stolen or lost phone. And it's still cheaper than the insurance through the specific provider. But it's not the company that is sleezy...it's the employee you talked to. He/she didn't explain it correctly at all.

You can get nothing from a class action law suit. You don't have a lawsuit at all to be honest. And that's how ALL companies operate. If for some reason they can't fulfill the order they have the right to cancel the order. Walmart does it all the time.

Some of the associated in Radio Shack don't know much how to talk to a customer or how to solve some of the issues. That does not mean that every Radio Shack store are the same

I too will never buy in there again! The way they work the service plan (that I paid for) is ridiculious! They need to learn to take care of their customers in the store not give them the run-a-round!

I purchased a phone from radioshack and because it broke i needed to get it replaced. I purchased a replacement plan and instead of them just replacing my phone like the store associate told me they would, i had to call the inmsurance, get and authorization number, take the phone and authorization number to radioshack so that they can print out the labels to send the phone to fed ex, and of course they had no box so i had to purchase one from fed ex, send the phone and wait for 4 to 24 hours for them to send an email with the gift card amount, then i have to bring that back to radio shack to purchase my phone and hope that they even have one in stock! it is a run around and a headache and it is really not worth it! Go to bestbuy where they replace everything on the spot! this was a headache and a night ware.

I am unsure what you are saying. Do you speak English?

I entered the radio shack location 118 Country Club Dr SW, Blacksburg, VA and asked an employee if they had a specific item. They refered me to another employee who told me they did not have the item. I proceeded to look for the item on my own and found it. While at the register I mentioned that she should not tell me no if she is not sure they have an item. Just say that I am not sure. She took great offence to this and started on a rampage of comebacks - I am just a part time employee, the item you found is new, you are rude...and so on. She then refused to sell me the item and told my 13 year old son that she hopes he does not grow up like his father. My son started to tear. I asked to speak to the store manager and she called him, went in the bcak room, and explianed her story. The manger then asked to talk to me and without asking for my side of the story, asked me to leave the store for being rude to his employee. I then called the police because I felt this was discrimination. They told me the manger had the right to not sell me the item and ask me to leave the store. I did nothing wrong so why would they not sell me the item? I am thinking of taking legal action if I don't get a reasonable response. This is totally unaccepytable and uncalled for. Do you think I have a legal right here?

Radio Shack, like a lot of stores, has a lot of employee turn-over. Lazy employees don't want to bother to help you. It is easier for them to say they don't have what you're looking for. They want to get back to their texting and personal cell phone conversations. 9 times out of 10, I will find what they say they don't have. I don't make an issue out of it. I found what I wanted, pay and leave. The manager sided with the employee because "she" sounds like an entitled pita. She doesn't know customer service and was not professional and rude. A typical part timer. Contact the regional manager and tell him your complaint. Till then go to a different Shack.

Short answer: NO!

I was a part time employee of this Radio Shack for over 4 years. It was a second job to help tie up some loose ends. I always performed my duties with professional respect to the crew and customers. I made many of great friends who would always seek me for their electronic needs. I worked a 4pm-9pm shift, which was then cut to 3pm-9pm after within this last month of Feburary 2017, I noticed my name was not on the schedule for the work week. This raised a red flag right away with me. The manager was on his 2 days off and told me to call and he "Would fix the schedule" to re-add me back on. I said fine and thought the program that schedules hours might have goofed. I called him that Tuesday and was basically told I was let go due to "performance" reasons. How in the heck can I sell products and perform on a 3 hour shift, which was a slow time for our store. This is so wrong it makes me mad as heck here. But he hired another person who is now a full time employee. Radio Shack and it's big wigs have lost all my respect big time. They have become a corporate cell phone giant which is not the real Radio Shack I grew up with I can tell you that. They will never see another dollar from me period and I now will purchase from Best Buy in my town. Thanks for reading.

On March 22nd 2017 I purchased a set of surveillance cameras paid cash for them $478.98. The guy in the store claimed they worked together as they were by the same company just sold separately (they did NOT) I did at the time before purchasing ask if I could return them if they did not work or had anything wrong. WHAT HE DIDN'T SAY: I returned them to the same store the next day and was told that I would be leaving the store with an IOU Promise to pay by check in the mail from their Fort Worth Office. I was quite upset in fact I even called the police as I felt as though I was robbed!...LOL! No the police in that case couldn't do anything as the store policy was on the back of their receipt and NOT clear at all. The guy started getting smart with me and I simply told him what would you do if I chose a few hundred dollars worth of merchandise and printed you and IOU? So I am to trust in a company that went into bankruptcy to pay me back within 14 business days...Hmmmm? can many of you afford this kind of risk? DONT SHOP AT RADIO SHACK!

They don't have an "all sales are final" policy. You were an idiot to believe that. The only reason they would refuse to give back your money is if it has been over 30 days or if the soldering iron was used.

Dude...learn how to write proper English. You probably speak it that way too. No wonder she was rude to you.

The phone only had $10 on it the service required $20 not enough cash each text was 25 cents per text each way. End of story.

I'm in a similar boat right now... I bought 2 HTC EVOs last year, and was convinced by the sales rep at RadioShack to spend an extra $100 per phone because he told me that it was an in-store replacement with a NEW phone if mine ever broke. He pointed to the brochure's front page where it says "In Store Replacement". I asked him point-blank if that meant the phone itself, and (ignoring the fine print apparently) he told me it did. I made the mistake of not reading all of the fine print in the brochure and now RadioShack is giving me the runaround and keeps telling me they'll "try" to get Assurant (the insurance company that handles the phone repair claims) to give me a new one, but they can't guarantee that. It's so frustrating!

Been going to Radio Shack since 70′s. Needed 2G splitter for coax, so quick and slick sent friend to Radio Shack in Enfield CT, no problem. The Radio Shack womeness employee converted 75 Ohms into 2 Ghz noting that Radio shack measured products differently. The time and effort lost to me is beyond what my fingers can now express. She Must Go. And most certainly the one that hired her. Ignorance and incompetence sometimes can cost more than what a simple salesmen’s mind can imagine and of course ever comprehend. Thinking that their relevance is of more value then the little bit of effort it might take to be sincere or even honest. Get Rid of Them Both I Say. Enfield at the mall.

I called a Radio Shack Store to see if they had an advertised item. The girl said, yes we have one. I said I would be right over to get it. Hold it for me. When I got there, nobody knew what I was talking about, they said the sale would be over tomorrow, and if any comes in they would sell it to me, they couldn’t assure me that the would get more. So after calling ahead, paying for gas to drive to the store that told me they had one, but all they had was an empty box, I said I’d like to see the manager, the sales “associate” that was waiting on me walked into the back room, and I followed him.

There was a young lady sitting there, and she yelled, get out of here or I’ll call the police, your not allowed back here, I said call the police, she and the people in the store were very dumb, and knew nothing about customer service, I wanted to pay for the item at that time, and pick it up when they got it in, but they said that is not allowed. It seems that customer service is not allowed in the store, they are very “dumb”, if it’s not on the computor, it’s impossible. Seems more like a theology than a business.

1. Why advertise an item you do not have?
2. Why tell a customer you have the item, when you do not? and have him waste expensive gas to drive to the store.
3. If out of the item advertised, why not allow rain check, or prepayment for the item at the sale price. To not do at least this could be constude as false advertising, lying,
4. If you do not want customers in the back room, don’t have associates walk back there, while you follow, put a big sign KEEP OUT…..which I will do at least in this NEWPORT KY store.

They were very BUMB….and that’s my opinion and I’m sticking to it, go call the police if you want, I want to buy something, I call ahead, they say they have it at a sale price, I rush over to buy it, NO GOT! I guess I’m the DUMB one for listening to your employees, associates, what ever you call them. bernard madoff was a fraud and so are those associated with Radio Shack. Thanks for reading, but I feel certain nothing will happen as a result of my submitting a complaint. Politically correct is all that counts, and I’m sure that’s how you want to be seen as.

When I read posts like this, I am so glad I no longer work in retail.

I'm guessing it took you longer to get to the store than you let on. No one knew about the item being held? Well that means one of two things. Either you called the wrong store or it took you hours to get there. I'll bet anything that the associate who was going to hold it for you held it for a long time, was about to leave for the day and said "Welp, guess she isn't going to show." and put back the item.

And be glad that they were willing to hold it for any amount of time. If I had a store there is no way in hell I would say to customers in the store who have cash in hand to buy something that I'm holding it for somebody who may or may not come in later.

As for your comment "Why advertise an item you do not have?" Well screw that. No one in the store, not one single person you in your limited capacity as an obnoxious consumer, have the ability to talk to the people that makes those ads. The store closest to you probably had a bunch of them on the first day of the sale but you let every one in town who wants one get there first.

Do the world a favor and shop online from now on. You obviously don't have the skills necessarily to shop in brick and mortar stores anymore.

On August 26, 2017, I found out Radio Shack made a negative report in my credit report about a non collected balance of $811 due to a purchase made in 2017. I do not have any knowledge of this purchase, not even when, where, how or this item was purchased. The only thing I know it appears in my credit report. What I know is that I did buy an IBM Activa Pentium I back in 1997 that costed me in that time $4, 000 and I applied to their credit card in order to get it. I was paying it every single month for 4 years but the %APR was so high that the balance never went down enough, for that reason I decided to take a loan and to pay it off in 2017. I do not remember how much it was but I do remember it was more than $3000. After I decided to cancel the credit card and never received bill statements again and Radio Shack reported $0 balance in my credit report. Now, on 8/26/2017, I was doing the errands to buy a new home and when the Realtor ran my credit report found a negative report from Radio Shack that says I owed them $811. I called Customer Service and they stated this amount came from a purchase made in 2017. When I asked them where and when this purchase was made and what was the product, they were unable to answer me these questions and just told me that they would send me the bill statement so I can see and make a dispute. As far as I know, I have not received the bill statement and my problem has not been solved. Even last year my credit report was clean. I do not understand how did they charge me for something that was purchased in 2017 and then posted in 2017. I never used this credit card again after I bought that computer and paid it off in 2017 (10 years ago). I will keep filing complaints against them until this issue can be solved.

Almost any store you shop at on Black Friday won't accept coupons. That should be common sense because you're already getting one of the lowest prices for the items.

I needed a charger for a cell phone, so I went to a Radio Shack store. Due to a bad experience almost 20 years ago I promised myself never to walk into a Radio Shack store, but I needed the charger quickly so I made an exception. This is a rough summary of the transaction:

1. I find a good charger. It's a bit overpriced, but not completely unreasonable. I take the charger to the register.
2. The salesman asks me for my email address. This is admittedly a common practice, so I have created an email address for email I just ignore. I gave the salesman this address.
3. The salesman attempts to sell me an extended warranty for the charger. The charger had a price of $42.95, and he wanted to sell me a warranty that would have cost $6.99 per year. Yup they wanted to charge my credit card $6.99 per year for a $42.95 charger, and this would have apparently continued forever until I cancelled the extended warranty. When I declined, the salesman called over the manager who attempted to hard sell me the warranty. I declined again. I had to decline two more times before they gave up.
4. The manager talks about a great sale they are having on batteries, and then asks me how many batteries I want. Note that he didn't ask me if I actually wanted any batteries, he just asked how many I wanted. I said I didn't need any batteries right now. I had to refuse two more times before they gave up trying to sell me some batteries.
5. The manager then asks when brand of cellphone I owned. I forget how I responded, but it resulted in a sales pitch for a cellphone with 500 prepaid minutes. Again, I had to decline three times.
6. At this point I would have normally left the store (assuming I actually waited this long), but I really needed the charger. I think it showed, which is probably why I kept getting sales pitches. But they finally rang up the charger, and they told me to slide my credit card through the reader. Except that I didn't see the price for the charger, I saw an appeal for a charity. Now let's be fair, the requested donation was only for one dollar. But my patience was really running short at this point, and I didn't know what else would happen if I approved the one dollar donation. So I declined the donation request. The salesman (not the manager) muttered something - clearly he wasn't impressed by some cheapskate who would decline a one dollar donation.
7. By now I had the crazy idea that they were going to give me the charger and let me leave the store. Silly me. The salesman held the bag and gave me a pitch about a survey I could fill out online at home which will result in my getting a $10.00 coupon (the URL was printed on the receipt). And THEN, he finally gave me the bag and I left the store. I didn't fill out the survey, but I would guess one of the purposes was to gather personal information.

Bottom Line: Breaking my 20 year promise to myself to never walk into a Radio Shack store was a mistake. I certainly won't repeat the error.

I have been in the radio shack in bridge hampton on several occasions, leaving everytime frustrated and wanting to scream. they are rude, ignorant and look down at everyone. a friend of mine was in there recently buying batteries and got a smart comment from the male cashier that she was buying them for her vibrator, an unwanted and unnessecary comment. my most recent run in was wen i went in there with my fiancee and we had our 9 month old dog with us when a very rude man SHOUTED from half way up the store “he is not allowed in here get out” a simple dogs are not allowed would have done.

instead we walked out stunned and humiliated with all the customers staring at us. i am sick of their behavour and would like radio shack to do something about THEIR employees bad manners.

I bought a cell phone and insurance. When the phone stopped working, I took it back to Radio Shack to have it replaced. They sent it to their repair facility instead of the insuring Co. and lost it. After a year I filed a small claims in court for the phone, calling card, insurance and filing fees. Radio Shack lost but still hasn't paid me and I will have to file a lien against them. They are so dishonest. I will never buy anything from them again.

Did they ask you supporting questions:
How long have you had your phone?
Have you changed battery prior?
Have you had any outages?
IF phone has never had battery changed or phone is over two years old, a new phone would out weigh getting a battery cost wise.
They cannot take a battery back once used. Especially after 30 days. They have a policy to uphold to as most businesses do.