Rand Mutual Assurance [RMA]
Reviews and Complaints

good day

for the last 3 weeks I am trying to speak to a consultant at RMA regarding outstanding accounts for a doctors practice.

injured employees assured by RMA is treated on a daily basis at this practice

every day i phone they give me the same message - the call center cannot take any calls, they are very busy, please leave your name and number one of our agents which is on call will phone you back.

no call was received from anybody at RMA within this period.

as i am typing this - i am holding on the line with RMA again - I refused this morning to give my name and number again, because there is no use

the dot not phone you back at all

currently the practice will have no choice as to send these injured employees to the government hospital for treatment as RMA is unable to assist the practice

numerous emails was send to [protected]@randmutual.co.za - absolute waste of time as nobody is working on that queries

On 15 March 2023 we have submitted all our company documentation for membership at the RMA. Since then I have followed up every day via telephone and email to find out what the status of our application is, with absolutely no feedback. I have been issued with numerous reference nr's to say it's still with the membership department, but no other feedback. I have spoken to countless people at the RMA contact centre but absolutely no one can assist me. My time is running out to submit for my letter of good standing at the Compensation Fund which expires on 26 April 2023. I actually hoped that we would have been members of RMA by now and submit to RMA, but seems I will be going with the Compensation Fund still, since the RMA has absolutely NO regard for new memberships. If I don't have feedback today I will take this matter to the Ombudsman, this is the worst service I have ever experienced. Not even one email or phone call with the status of our application, NOTHING. I need feedback on this TODAY!

My husband (Ashwin Naidoo) has been employed by Iway since 2010, in October 2016 he was injured on duty and rushed to hospital. He has undergone 4 major spin operations resulting in his LS1 disc being removed. His surgeon Dr ND Naidoo has been his doctor since the accident and had provided all progress reports and notes to RMA.

When I started the claims (Claim no. X/1470055/1/FO348/16/EMP) process as instructed by the company in 2016 I had the unfortunate experience of dealing with a horrible man named Obed. This man made the process as painfully as possible which caused Mr Naidoo not to receive his payments on time and the delay on payments were extremely long to the point where we were begging for Obed to release payments. In 2016 after about 3 monthly payments this man Obed said he was going to push RMA to pay a lump sum and get rid of the claim because he was frustrated with dealing with me. In 2016 RMA took a decision to pay a lump sum of about R62000 without speaking to Mr Naidoo surgeon or even asking for a final medical report, bear in mind at this time Mr Naidoo was still having ongoing operations and had only had 2 operations so far when this payment was made.

Since 2016 there has been no payment made either by RMA or the company. I took all of the financial burden on myself and took care of Mr Naidoo at the same time. In 2018 after chasing the company for payments I was told that MR Naidoo is still employed at Iway and RMA must pay him, I then called, emails and left messages on the website I got in contact with Denise who advised that I lay a complaint (complaint reference C503904410247196ZU) which I did and I raised the issue of how we were abused by this man Obed and the no payment issue since 2016. RMA then said they will pay a further 10% permanent disability in 2019 and this was done by Ernest Hadzhi.

Since then Mr Naidoo has not received any payments although he has still been in employment during this time, In 2021 I went to the company to ask if Mr Naidoo can return to work as we needed to have an income and the company said he needed a letter from the doctor to return. The doctor gave a letter stating he can only return on light duty and not normal duty. The company then called us in 2021 and said they have no light duty for Mr Naidoo and will end his employment. The company also said they are not responsible for his loss of income during his injury because RMA gets a premium every month from them to pay IOD claims so I need to chase RMA for the missed payments since 2019.

The doctor has requested for an MRI in 2020 and again in 2023 and both times the RMA as refused, The RMA now wants Mr Naidoo to get an MRI done at his own cost and then come back to them to see if they can assist.

How is this fair when Mr Naidoo has not been able to work since his injury. How can he afford an MRI when he doesnt have an income. The RMA has got Mr Naidoo addicted to the pain medication they give him monthly with no follow up checks with the doctor. This is medical negligence. I need somone from RMA to read this and assist.

On 16 October 2018 my husband was in a car accident as a passenger in a company vehicle while on duty (IOD) he broke his leg very badly was in a cast for several months and had to undergo 2 operations on his leg. To this day we are phoning several times a week regarding compensation for loss of income as he could not work for almost 1 year and had to take unpaid leave when going for this operations. We are at our whitts end as they have excuse upon excuse each time we phone to follow up on the case. What is our next steps? Do we need to consult a lawyer to assist us with this case?

i applied for commutation first time on the 01 October 2019 i submitted the forms, qoutation, motivation letter, identity copy and my drivers licence.

it was rejected and i was not told about it, i waited 15 days as advised by the consultant (Recardo Mashego) when i fanaly called because i knock off late i was told then that it has been rejected.
they required a road-worthy cerificate which i had to promise the dealer that i will surely buy the car after 15 days ..
i have sent all the documents on the 31 October 2019 i was told to wait for a maximum of 15 working days .
15 days passed, i do not have the money still . i also had plans and i am very inconvinienced, i do not understand why they could not keep the end of their deal since they expected soo many documents on my side.

My husband got hurt at work October 2017. While doing his work as spray painter he needed to bend over to paint the inside of a vehicle. He heard a loud noise in the lower part of his back and was unable to come up straight again. He called his manager to assist him. There were a few guys that had to help him get to a chair. An ambulance came and took him to the hospital. He was admitted and stayed a week in the hospital. After another week at home, he went back to work on light duty for another 2 weeks.

We have been trying to resolve the issue with RMA since then and after about 8 months we heard they won't be paying the claim. We have now had doctors send in disputes, second opinions as well.

On Monday I phoned and heard they only took our dispute to their Tribunal last week and that I would receive feedback before the end of this week. When I phoned now to follow up, I was told the woman that exclusively deals with our case is on leave and no one else can assist me.

The hospital handed over the bills to attorneys who are phoning us on a daily basis to ask for payment.

This was clearly an injury on duty as proven by the Doctors and RMA is not giving adherence to our disputes and complaints.

We require RMA to get back to us and pay the claim as soon as possible.

Company where he works: Ludski Autobody
Claim nr: X/1515125/1/L0449/17/EMP
Agent at RMA: Elizabeth Masesoai Mosifane

We sent through a claim for dental crowns (we are the laboratory) Medicross sent through quotes the incident report and all the other requirements. We had an issue where our service provider did not deliver the claim via EDI as promised but instead did a paper claim. When this was eventually addressed between them and your Michelle Venter I thought the issue could now go ahead and be uploaded and processed but no. Now im being asked for an incident report from us We manufacture the crowns we have absolutely no contact what so ever with the patient and im being asked for a laboratory quote. Remember we are not at the 2/5 this has been in play since 19/4. Both Medicross and the patient are awaiting d=feedback from us. I find this unacceptable levels of service and expect more.

14/10/2016
RMA CLAIM: E JUBILEUS M/1470253/1/098J/16/PEV
Q35320803033179HF
IOD: Eben Jubileus was injured when the Bucket at Ivanplats Avenge mining struck him against the bottom wall and crushed him. He was in ICU for 4 days and 3 days in ward recovering after sustaining a broken shoulder blade, broken and cracked ribs and injuries to his nerve endings that leaves him with sever pain in his legs and back.

We have contacted Rand Mutual and send through several copies of the requested documents as to the progress of our claim but they just say there is no payment as he has recovered fully which is not true he is managing his pain well and want to work to take care of us. We have made countless payments for medical expenses and send through proof of all payments but we don't get feedback they just say there is no pay out what we cannot understand. That is not possible and unheard of after the injuries he has sustained.

I had been injured at work on the 11/10/1016 and had two spin operations done the last operator done on the 14/3/2017. I submitted all the required documents to Rand mutual and to date no payment has been made to me. I call the call center everyday several times and they keep saying there's nothing on the system and that somone will call me back but no one does. I even escalated this into a complaint on their website 3 times and no one called me back. I have emailed them explaining I am the bread winner for my family and I need to get paid my salary and I get no reply. It's costing me everyday to call them as they have 08 number which is very costly and I get no response.

pension last received last year 2015 has been getting it since 1979.
my STANBIC account is [protected].
I was injured on the 18th of April 1978 after having both femurs broken . I stayed in hospital until 22 December 1978. in 1979 I came back home in 1979 and went back in 1980 and came back in 1982 . I have been receiving the pension since then but this year it just stopped after we had not received our life certificates to fill and put fingerprints. my account from our zimbabwean bank is stated above. the pension was about R1000 each month.
regards

I was injured in 1990 on Hartebees no 8 shaft. I had multiple injuries like nose, left arm, head and back. Everytime I contact Rand Mutual I speak to a different person and everyone have their own opinion on what to do but you are not allowed to speak to a manager or even get the CEO's email address. Since 1990 to today I received no compensation for lost of income, expences or compensation for my injuruies. Since 1990 I had two nose operations and one back operation. Since 2008 I was treated by a neurosurgent in Pretoria and everytime I have to make a huge fight to get permission for any tests or x-rays. I forwarede a letter to Carletonville 2014 informing them about the fact that my doctor will no longer perform operations and there the entire fight started again. I had a meeting with the Rand Mutual doctor and was told that my file went missing and they have no file on me. I obtained most of my reports for the treatment and at last I was givien permission for another back operation. I received for the month of December 2015 a lousy R1200 in salary from Rand Mutual and the CEO dont even respond to complaints from me. I requested the formula on how they determine a salary but received only an email from the Barnch Manager from Carletonville that they are busy with the investigation but in the meantime my bond, car, utilities and food must be paid and bought and I wonder how RMA expect me to do that with R1200. I forwarded a complaint to the RMA CEO, Mr. Maimane of the DA, Mr. Malema of the EFF and several other poeple. I also started a facebook page to get more poeple like me in the same situation to come forward and force RMA to give us a livable monthly salary. They use the 1941 act as compensation structure and in RMA's letter to me the writer even got the year wrong. In my first complaint RMA even send a email to the DA informing them that the problem were resolved and I responded and told the DA that RMA is not telling the truth. My opinion is that we worked in the mines and made the owners and RMA rich but now that we are injured we live in poverty and get only excuses from RMA.

My name is Andre Potgieter Id. [protected]. Tel Nr [protected]
I was working for Mesina Platinum Mines From 2002/03/20.
I were injured on the 23/02/2003 during my night shift the accident was reported and i did recive a number from rand mutual ( J/1024571/1/367B/03/EMP ) After verios attempts to be competsated for the lost no one helps me i have now got a screw in my right shoulder. After all i also had to other accident witch i have recive the numbers but was also not compensated for it ! The numbers is ( J/1037036/1/367B/03/CJP ) this accident was a car accident on the way to work on the 7/03/2003 both the first accident and second accident dates was wrong on the cards they gave me they made it as followed (22/02/2003) & (05/03/2003). I also had a third accident on may way back from work after long hours on the 16/08/2003 the clam number is (M/1047187/1/367B/03/CJP ).
I have contacted them many times now and always they will phone me back and they don't i even went to the offices in rustenburg. they made an appointment to seen the Dr. then the docter send she only do paper work and not the finale accesment on persons but they told me to go there for the finale accesment. then they can compansated me for the lost ! I phone them each the last three months and then they said they will phone back and i am still waiting for them There contact nr is [protected].